Museum of Science and History- Volunteer Handbook 6/24/2016
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• ThisVolunteermanualisdesignedtoprovideusefulandaccurateinformationtoourvolunteersconcerningmuseumpoliciesandvolunteerduties,aswellastodocumentMuseumhistory,processesofthevolunteerprogramandrelevantmuseumpolicies
Museum of Science and History- Volunteer Handbook 6/24/2016
2 TableofContents
TableofContents 2Welcome 3MissionStatementandValues 4VolunteerProgramPurpose 5History 5VolunteerPositionsandrequirements 5Backgroundchecks 7VolunteerScheduling 7VolunteerBenefits&Expectations 8GeneralInformation 9-10PoliciesandSafetyPlan 11-14AcknowledgementForm 14
Museum of Science and History- Volunteer Handbook 6/24/2016
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WELCOMEDearVolunteer,Welcome!VolunteersareanintegralpartoftheMuseumofScienceandHistoryandwe’rehappyyou’vechosentodonateyourtimetoMOSH.Wehopeyourexperienceherewillbebothbeneficialandenjoyable.Thankstoyourinterestandinvolvementinouractivities,weareabletoprovideprogramsandserviceswhichwouldnotbepossibleotherwise.Thegiftofyourtimeandtalentsisonewedonottakelightly,andwe’regratefulforyourinvolvement.Wewillworktohelptailoryourvolunteerexperiencetoyourinterestsandtalents.Theenthusiasmanddedicationofourvolunteershelpscreatethelifelonglearningenvironmentwestriveforinourmission.ThishandbookhasbeendesignedtoacquaintyouwiththeMOSHVolunteerprogram,Volunteerrolesandresponsibilities,andrelevantmuseumpolicies.Thishandbookismeanttobeaguidetotheprocessofbecomingavolunteerandduringyourexperience.TheVolunteerManageralongwithMOSHstaffwillsupplementthisguidewithadditionalinformationandserveasanongoingresourceforyou.Weareveryproudofourcurrent,dedicatedvolunteers.Wewelcomeyouintothisspecialgroupandlookforwardtoworkingwithyou.Pleasedonothesitatetocontactmewithanyquestions,suggestionsorconcerns.Sincerely,EduardoSantosCommunityEngagementManager1025MuseumCircleJacksonville,FL32207904-396-6674,[email protected]
Museum of Science and History- Volunteer Handbook 6/24/2016
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MissionStatementTheMuseumofScience&History(MOSH)inspiresthejoyoflifelonglearningbybringingtolifethesciencesandregionalhistory.
Five-YearVisionMOSHisanideaslabthatnurturesinnovationinthesciences,arts,andhumanities.Wecreateadynamicplatformforlearning,helpingtoconnectandbuildaglobalcommunity.MOSHprovidesaninteractiveandengagingexperiencethatignitesandfuelsnaturalcuriosityacrossallwalksoflifeandgenerations.MOSHchampionsacultureofenvironmentalandfiscalstewardshipcoupledwithsocialresponsibility.
Values
• Wearecommittedtoourcommunitythroughinspirationalandpurposefulactionandthoughts.• Wetakeprideinourmuseumandareresponsible,individuallyandcollectively,foritssuccess.• Webelieveincreatinganatmospherewhereexcellenceisinfusedineverythingwedo.• Webelievethateveryrolehasvalueandthatworkingtogethercreatesthehighestqualitywork.• Webelievethatinnovationandcreativitybringlearningtolife.• Webelievethatintegrityandhonestyguideouractionsanddecisionsandarethefoundationtobuilding
trustandstrongrelationships.
VolunteerProgramPurposeThepurposeofMOSH’svolunteerprogramistoengageauxiliarystaffingtosupportthemuseumandtoprovideanunparalleledlevelofengagementforMOSHsupporters.VolunteersassistintheoperationsandprogrammingofthemuseuminsupportofMOSHMission.
Museum of Science and History- Volunteer Handbook 6/24/2016
5 MOSHHistory
MOSHhasbeenservingtheeducationalneedsofthecommunitysinceitsinceptionin1941.Foundedonthemotto,“Curiosityisthebeginningofwisdom,”educationisattheheartofMOSH’smission.
MOSHMilestones
1941 -TheAssociationforChildhoodEducationchartersTheJacksonvilleChildren'sMuseum.1948 -TheJacksonvilleChildren'sMuseummovesinaVictorianmansioninRiverside.1969 -Opened33,000-square-footbuildinginamorecentralizeddowntownlocationalongtheSouthbank.1977 -TheJacksonvilleChildren'sMuseumbecomestheJacksonvilleMuseumofArtsandSciences.1983 -TheMuseumearnsitsfirstaccreditationfromtheAmericanAllianceofMuseums.1988 -TheJacksonvilleMuseumofArtsandSciencesbecomestheMuseumofScienceandHistory(MOSH).
37,500squarefeetofspaceisaddedincludingtheAlexanderBrestPlanetarium.1993 -MOSHisdesignatedaFloridaMajorCulturalinstitutionbytheDepartmentofState.1994 -Thecurrentbuildingisrenovatedtoexpandthecoreexhibitiongalleries,addprogramandclassroom
space,increasecollectionstoragespaces,andupgradeallofthesupportsystems.1996 -OpenedcoreexhibitAtlanticTails:Whales,Dolphins&ManateesofNortheastFlorida
-MOSHreceivestheMimiandLeeAdamsEnvironmentalAwardfortheexhibitAtlanticTails:Whales,Dolphins&ManateesofNortheastFlorida.
1997 -Completedrenovationsincreasingsquarefootageto82,200squarefeet.-EarnedsubsequentaccreditationfromtheAmericanAllianceofMuseums.-OpenedcoreexhibitCurrentsofTime:AHistoryofNortheastFlorida.-ReceivedJacksonvilleEnvironmentalProtectionAgencyInstitution'sAwardforAtlanticTails:Whales,Dolphins&ManateesofNortheastFlorida.
-NamedSmithsonianAffiliate.1998 -ReceivedNationalAwardofCommendationfromtheAmericanAssociationforStateandLocalHistoryfor
theinterpretationofregionalhistorythroughtheexhibitCurrentsofTime:AHistoryofNortheastFlorida.1999 -ReceivedCityofJacksonvilleHistoricPreservationAwardforCurrentsofTime:AHistoryofNortheast
Florida. -NamedInternationalStarStationOnepartner.
2002 -OpenedrenovatedJEAScienceTheater. -OpenedcoreexhibitAquaExpo.
2004 -OpenedcorescienceexhibitUniverseofScience.2005 -OpenedcoreexhibitFloridaNaturalist'sCenter.2008 -OpenedcoreaquariumexhibitWaterWorlds.2009 -Commemorated60thanniversaryofcontinuouscontractwithDuvalCountyPublicSchools.
-OpenedcorehealthscienceexhibitTheBodyWithininpartnershipwithBaptistHealth.-Openednew2,400squarefootclassroomsuiteontheMuseum'sfirstfloor.
2010 -UnveiledthenewBryan-GoodingPlanetariuminthefullyrenovatedAlexanderBrestScienceTheater.-OpenedtheSpaceScienceGallery.
2011 -CompletePhaseIoftheHixonNativePlantCourtyardrenovation-EarnedsubsequentreaccreditationfromtheAmericanAllianceofMuseums
2012 -CompletedPhaseIIoftheHixonNativePlantCourtyardrenovation.-OpenedInterpretingNortheastFlorida:AHistoricMuralbyElmerGreyinpartnershipwithNavalAirStationJacksonville.
2013 -OpenedcoreexhibitJEAPowerPlay:UnderstandingOurEnergyChoicesandthenewlyrenovatedJEAScienceTheater.-ReceivedCityofJacksonvilleHistoricPreservationAwardforsignatureexhibitJacksonvillebyDesign:AIACelebrates100YearsofArchitecture.-Named2013BestMuseumand2013BestEducationalCampbyJax4Kids.
2014 -ReceivedNonprofitCenterofNortheastFlorida'sChangeAgentAwardforthecommunity-wideRACEinitiative.
Museum of Science and History- Volunteer Handbook 6/24/2016
6 VolunteerProgramBasics
VolunteerRequirements
1. CompleteandsubmitthevolunteerapplicationthroughMOSH’swebsite.Theapplicationmaybeobtainedfromourwebsiteathttp://www.themosh.org/support-us/volunteer/
2. Successfullycompletetheappropriatebackgroundcheck(seebelow)3. AttendorientationthatwillbescheduledbytheVolunteerManager.4. Completealltrainingrequiredforthevolunteerpositionselected.5. Committoaminimumof96hoursperyearforactivevolunteerbenefits.6. TheMinimumageforallvolunteersis14.
VolunteerPositionsTeenInternTeenInternsareanintegralpartoftheMOSH’sprogramsandserveinavarietyofrolesinthemuseum.Internswillassistwithsummerandwintercamps,museumspecialevents,educationalpresentations/programmingandwiththepreparationfortheseprograms.TeenInternswillbeassignedtoassistwithCamps,ScienceDemonstrations,theFloridaNaturalistCenterorthePlanetarium.Opentolocalstudentsenrolledingrades9th-12th.
CollegeInternThisspecializedgroupofvolunteersspendsasemesterworkingonspecificprojectsinvariousdepartments.Studentsreceiveachancetoworkalongsidemuseumprofessionalsandgainvaluableworkexperienceforcoursecreditordegreeenrichment.Positionsofferedcanvary,buttypicallyincludeHistoryandNaturalHistoryCollections,EducationandCurriculum,ExhibitDesign,SpecialEventsandCommunications(PleasevisittheMOSHwebsiteforthemostuptodatelistofpositions).Opentostudentscurrentlyenrolledincollegeorvocationalschool.AdultVolunteerThisdedicatedgroupservesthemuseuminavarietyofroles,andassistswiththegeneraloperationsofthemuseum.Volunteersofallagestypicallydedicate4-8hoursperweektoanassignedjobatMOSHanddutiescanincludeassistinginthePlanetariumorFloridaNaturalistcenter,providingdirectionorguidancetoguestsinthemuseum,servingasanexhibitmonitorinthemuseumorassistingwithspecialevents.(PleasevisittheMOSHwebsiteforthemostuptodatelistofpositions)Thisgroupisopentoalladults18+.Group/CorporateVolunteersOnoccasionthemuseumworkswithcorporategroupsofvolunteers,whoallcomefromthesameorganizationorbusiness.Thesegroupstypicallyworkwithalargeprojectorspecialeventatthemuseum.Thesepartnershipsofferachanceforcommunitygroupstogivebacktothecommunityinafunandofteneducationalway.Volunteergroupsareexemptfrombackgroundcheck,astheyareusuallyone-timevolunteers.
Museum of Science and History- Volunteer Handbook 6/24/2016
7 BackgroundcheckinformationAccordingtoMOSHBackgroundcheckpolicy,allmuseumvolunteersaresubjecttoabackgroundcheck(Level1orLevel2)todeterminethesuitabilityforavolunteerpositionthecandidateisbeingconsideredfor,andtoensurethesafetyofourstaff,volunteersandvisitors.Backgroundchecksmustbecompleted(andMOSHhavereceivedtheresults)beforeyourfirstscheduleshift.MOSHhastherighttorequireasatisfactorycompletionofvolunteerscreening,includingcriminalrecord,DMVrecordanddrugscreen,foreveryapplicanttothevolunteerprogram.Whenabackgroundinvestigationrevealsadiscrepancybetweeninformationonavolunteerapplicationandtheinformationobtainedduringthebackgroundcheckprocess,theymayworkwiththeapplicanttoresolvetheinconsistency.TheresultsofabackgroundcheckareconfidentialandaretobediscussedwithappropriateMOSHemployeesonastrict“needtoknow”basis.TheMuseumusestwodifferentlevelsofbackgroundchecksforitsvolunteersandstaff.
• Level1-Thisisanamebasedbackgroundcheckthatiscompletedforallvolunteersinthemuseumwhohavelimitedcontacttimewithminors.Level1screeningsarere-checkedeverytwoyears.Formsrequired:AcknowledgementandAuthorizationforCriminalBackgroundCheckForm
• Level2-Thisisafingerprintbasedbackgroundcheckandiscompletedforallstaffmembersandforvolunteersthathavemorethan10hoursperweekworkingwithminors.Anyonevolunteeringforasummercampprogrammorethan10hourspermonthisalsosubjecttoaLevel2screening.Level2screeningsarerecheckedeveryyear.Formsrequired:VECHSWaiverAgreement,ParentalApprovalForm(minors),AffidavitofGoodMoralCharacter(minors)
Ifyouhavequestionsaboutthebackgroundcheckpolicyorareconcernedwiththeresultsofyourbackgroundcheck,pleasecontactthevolunteermanager.MOSHmaintainsalistof‘disqualifiers’andthevolunteermanagercansharethesewithyou.WorkSchedulesandtimecommitments:Regularworkscheduleswillbemadebetweenthevolunteerandtheirassignedsupervisor.ThiscouldbetheVolunteerManageroranotherstaffmember.Scheduleswillbebasedonyouravailability,andweunderstandthiscanchangefromtimetotime.Volunteeropportunitiesareavailablealmost7daysaweekandsometimesintheevenings,sowetrytoaccommodateeventhemostchallengingschedules.Wedoaskthateachofourvolunteercommitaminimumnumberofhourstotheprogram.Manyofourvolunteersexceedtheseguidelines.
• TeenInterns–100hours/year(75overthesummerand25duringtheschoolyear)• CollegeInterns-100hours/semester-Thisisjustaminimum,andchangespercourserequirements• AdultVolunteers-96hours/year(thisworksoutto2,4hoursshiftspermonth)• Corporate/groupVolunteers-Minimum4hoursshiftsperdayofvolunteering
WetreatourmuseumvolunteerslikepartoftheMOSHstaff,andrequestthatifyouareunabletomakeascheduledassignment,pleaseletyoursupervisorortheVolunteerManagerknowassoonaspossible(preferably48hoursinadvance)soareplacementcanbefound.PleasenotethatyoumaynotbringyourchildrenorotherfamilymemberstoMOSHduringyourvolunteershift,unlessspecialarrangementshavebeenmadeinadvancewiththeVolunteerManager.
Museum of Science and History- Volunteer Handbook 6/24/2016
8 OrientationAllVolunteerswillneedtoattendavolunteerorientation.Thissessionisdesignedtoorientyoutothebuilding,theMOSHstaffandpertinentinformationregardingyourdutiesatMOSH.TheVolunteerManager(ordesignee)willhostthesessionandmakesureallofyourquestionsareanswered.Specificpositionmayrequireadditionaltrainings.AllOrientationsessionswillinclude:
• TouroffacilityandMOSHoverview• ReviewofMOSHpoliciesandrules• Customerserviceguidelines• Q&A
BenefitsforActiveVolunteers:
• Volunteersreceiveanamebadgeandothermaterialsnecessaryfortheirjob• Volunteershavebreakroomprivileges,includingwater,coffee,andaccesstoamicrowaveand
refrigerator• VolunteersareinvitedtoanAnnualVolunteerRecognitionEvent(typicallyinApril)• Uponrequest,volunteersmayreceivelettersofrecommendations,hourverification,orcourse
evaluations• 10%discountatTheMOSHStore• MOSHvolunteert-shirt
*Anactivevolunteerisonewhoisregularlyscheduledandhascompletedatleast96hoursperyear.RecognitionofLifetimehours(adultvolunteers):25 FamilyMembership100 OfficialMOSHNametag/‘Addon’nametagforpins250 ServicePin500 Recognitionpinandplaque750 MOSHvest1000 Recognitionpinandplaque5000 Recognitionpinandplaque 10000 LifetimeServiceAward,PhotoPlaqueonwall
VolunteerExpectations
• Maintainapositiveattitudeandreflectthemuseum’smission• Arriveinatimelymannerandcommunicatewithyoursupervisorifyoucannot• Displayneatandprofessionalappearance• Beconsciousofyourinteractionswithminors(noone-on-one,maintainappropriatetouch)• Consistentlysigninandoutasavolunteerforaccuraterecordkeeping
Museum of Science and History- Volunteer Handbook 6/24/2016
9 VolunteerInformation
ParkingVolunteersshouldparkintheMOSHparkinglot,betweenthebuildingandtheMainStBridge.Pleaseavoidusingtheparkinginfrontofthebuildingwhenpossible(RiverCityLot)soguestscanuseit,asthesespacesarelimited.Volunteersshouldenterthroughthefrontdooronly.SigninginPleaseremembertosign-inwhenyoufirstarriveatthemuseum,asthisishowwekeeptrackofyourhoursaswellaswhoiscurrentlyinthebuilding.
• ALLVolunteerssigninusingVolgisticsinthesouthStairwell• Thereisabackupclipboardfortimeswhenthesoftwareisnotfunctional
Dependingontheassignedduty,youwillneedtowearavolunteervest(locatedinNorthstairwell)anametag,oryourvolunteershirt.Checkwiththevolunteermanageroryourimmediatesupervisorforyourspecificposition.PersonalPossessionsYoumaybringalockandusethelockersintheSouthTowertostoreyourvaluables.Becarefulnottoleavepursesandvaluablesinthepublicareas,classrooms,orinavisiblelocationinyourcar.Themuseumisnotresponsibleforanylossesorthefts.CellPhonesCellphonesshouldonlybeusedifabsolutelynecessaryandkeptonsilentmodewhilevolunteering.Phonesshouldbestoredsecurelyinalockerorinapocketduringyourshift.Inanemergency,ifyouareunavailablebyphone-familyandfriendscancallthemuseumat904-396-6674,andastaffmemberwilllocateyou.RestandMealperiodsVolunteerswillbegivena30minuterest/mealperiodwhentheyareservinginthemuseumlongerthan4hours.Feelfreetomakeuseofthestaffbreakroomorthevolunteerservicesroomonyourbreaks.Thereisamicrowave,toaster,coffee,watercooler,andarefrigerator.Therearealsopicnictablesoutside,nearfriendshipfountainwhentheweatherisnice.Pleasenofoodordrinks(exceptwater)outsideofthebreakroom.DressCode(BusinessCasualAttire)Theimageofthemuseumisinfluencedbytheappearanceofourstaffandvolunteers.Pleasekeepaneat,clean,professionalappearance,anddressinappropriateattire,suitableforyourduties.T-shirts(exceptvolunteert-shirts),tanktops,rippedorfrayedjeans,andflip-flopsarenotallowed.Thefollowingdresscodeisappropriateformostjobareas:
Women• Slacks,capris,jeans,orskirts(norippedorfrayedjeans,shortsabovefingertiplengthormini-skirts)• Blouseorsweater(not-shirts,baremidriffsortanktops)• Dressshoesornicesneakers(noflipflops)• Volunteervestort-shirtandnametag• Somespecialeventsmayrequireaspecificdresscode
Men• Khakis,jeans,ordressslacks(norippedorfrayedjeans)• Collaredshirt(not-shirts)• Dressshoesornicesneakers(noflipflops)• Volunteervestort-shirtandnametag• Somespecialeventsmayrequireaspecificdresscode
Museum of Science and History- Volunteer Handbook 6/24/2016
10 VolunteerReviewsandDisciplineAllvolunteerswillreceiveaninitialreviewaftertheirfirst16hoursofvolunteeringtohelpensureproperplacement,understandingofpositionandmutualbenefittobothMOSHandthevolunteer.Thesereviewswillbeconductedbythevolunteermanager,andshouldincludethevolunteer’sdirectsupervisorwhenpossible.Aftertheinitial16hourreview,volunteerswillbereviewedannuallybytheVolunteerManagerandtheirimmediatesupervisor.Thisensuresthatwearecontinuallyassessingtheplacementofavolunteerwithinthemuseum.Itisalsoatimetocollectvaluablefeedbackandsuggestionsfromourvolunteerstoimproveourprograms.Whenavolunteer’sperformanceisbelowthestandardsrequiredbyMOSH,theVolunteerManagerorareasupervisormayissueaverbalwarningoutliningtheproblem.IftheproblempersistsawrittenwarningandmeetingwithVolunteerManagercouldoccurtodiscussappropriatenessofcontinuingvolunteerworkatMOSH.
VisitorRules
TheserulesarepresentedasareferencetoourVolunteers,whoareenabledtoassiststaffinenforcingtheseruleswhennecessarytoensuresafetyandprotectmuseumresources.AsarepresentativeofMOSH,pleasehelpusensurethattheserulesarefollowed.Ifyoudonotfeelcomfortableconfrontingavisitorwhoisinviolationoftheserules,pleaseimmediatelyalertanavailablestaffperson.InappropriateVisitorBehaviorisConsidered:
• Smokinginsidethebuilding,inthecourtyard,orincloseproximitytothedoors• Visitingwithoutshirtorshoes• EngaginginoverlyrowdyactivitieswhichdisturbthereasonablepeaceandcomfortofMOSHvisitorsand
staff• Running,pushing,shoving,climbingonexhibits,orotheractivitiesthatcouldendangeroneselforothers• VandalizinganyMOSHexhibitorproperty• Usingobsceneorabusivelanguageorgestures• Blockingorinanywayinterferingwiththefreemovementofanypersonorpersons• Bringinganimalsotherthanleaddogsintothebuilding• Solicitingorsellingofanykind• DistributingleafletsorpostingnoticesnotspecificallyauthorizedbytheExecutiveDirector• HarassingbehaviorthatconstitutesadisruptionordisturbanceforMOSHstafforvisitors• Leavingyoungchildrenunattended
Museum of Science and History- Volunteer Handbook 6/24/2016
11 SafetyandEmergencyPlans
AtMOSHwetakethesafetyofourguests,staffandvolunteersveryseriously,andsometimescallonourvolunteerstoassistisspecificsituations.MOSHmaintainsacompleteSafetyandEmergencyActionPlan,andacopycanbeobtainedfromtheVolunteerManager.Wehaveincludedexcerptsfromthemostrelevantsectionshere.FireandBuildingEvacuationsMuseumstaffandvolunteersshoulddoeverythingpossibletoeliminatefirehazards.Ifafiredoesignite,ithasthepotentialtospreadquicklyandcauselossoflifeorproperty.Ifthefirealarmgoesoff,makeyourwaytothenearestexit,usingstairs,nottheelevator.Instructanyvisitorsaroundyoutoexitthebuildingviathestairway,butdonotconsiderityourresponsibilitytoclearthebuilding.Thesafegatheringzoneisthewestparkinglot(RiverCityBrewing).Oncegatheredoutside,remainwithstaffandguest,anddonotreenterthemuseumunlessinstructedto.HurricanesandMuseumClosuresMOSHFollowstheDuvalCountySchoolBoard’sdecisionsforclosingschools.Whenschoolshavebeenclosed,themuseumwillbeclosed.TheExecutiveDirectormayalsoclosethemuseumformajorimpendingstorms.TheVolunteermanager(orimmediatesupervisor)willcontactanyvolunteersscheduledduringtheclosure.MedicalIncidents/EmergenciesManyofthemuseumstaffaretrainedinFirstAidandCPR.Forminorinjuries,pleaseseethefrontdeskandatrainedstaffmembercanassistyouinthefirstaidroom.AnincidentformmustbefilledoutbyastaffmemberforANYaccidentorinjury,nomatterhowsmall.Theseareavailableatthefrontdeskandinthefirstaidroom.Pleasereportanyinjuries(yoursorapatrons)tothefrontdeskstaffimmediately. Foramedicalemergency,call911andnotifyastaffmemberassoonaspossible.AnIncidentformmustbefilledoutforanymedicalrelatedissues.
PoliciesandProcedures
TheMuseumdevelopswrittenpoliciesanddistributescopiestoallemployeesandvolunteerstoassurethateveryoneunderstandstheinformationandhowthesepoliciesaffecttheirworkatMOSH.Museumpoliciesmaychangefromtimetotime,andupdateswillbemadetotheVolunteerHandbookasappropriate.EqualEmploymentOpportunityMOSHprovidesequalvolunteeropportunitiesforallapplicantsandemployees.Wedonotunlawfullydiscriminateonthebasisofrace,color,creed,ancestry,medicalcondition,religion,sex,nationalorigin,age,disability,veteranstatus,maritalstatus,sexualpreferenceoranyotherbasisprohibitedbyfederalorstatelaworlocalordinanceapplicabletoourworklocations.WealsomakereasonableaccommodationsfordisabledvolunteersifweareawareoftheneedforaccommodationandiftherequestedaccommodationdoesnotcauseunduehardshipasinterpretedfromtheADA/ADAAA.Thispolicyappliestoallareasofvolunteering,includingrecruitment,hiring,training,promotion,compensation,benefits,transfer,andsocialandrecreationalprograms.Finally,weprohibittheharassmentofanyindividual,asdefinedinthepolicybelow.
Museum of Science and History- Volunteer Handbook 6/24/2016
12 ProhibitionagainstharassmentMOSHiscommittedtoprovidinganexperiencefreeofharassment,whichincludesharassmentbasedonrace,color,religion,sex,includingsamesex,pregnancy,nationalorigin,citizenship,age,familyobligations,disability,maritalandveteran’sstatus,sexualorientationandanyotherbasisofdiscriminationcoveredbyapplicablefederal,stateorlocallaw.TheMuseumstronglydisapprovesofandwillnottolerateharassmentofvolunteersorpatronsbyemployees,managers,orsupervisors.Similarly,MOSHwillnottolerateharassmentofitsemployeesbynon-employeeswithwhomMOSHemployeeshaveabusiness,serviceorprofessionalrelationship.TheMuseum’spolicyisthatanyformofharassmentiscompletelyunacceptableandwillnotbetolerated.Itistheobligationofallmanagers,supervisorsandemployeesofMOSHtoprovideaworkenvironmentfreeofharassment.DefinitionofHarassmentHarassmentforpurposesofthispolicyisverbalorphysicalconductthatisderogatoryorthatshowshostilitytowardanindividualbecauseofhisorherrace,color,religion,sex,sexualorientation,pregnancy,nationalorigin,citizenship,age,familyobligations,disability,maritalandveteran’sstatusandanyotherbasisofdiscriminationcoveredbyapplicablefederal,stateorlocallaw,andthatcreatesanintimidating,hostile,oroffensiveworkingenvironment.Harassmentmayinclude,butisnotlimitedto,epithets,abusivelanguage,slurs,jokes,orotherverbalorphysicalconductrelatingtoanindividual’srace,color,religion,sex,sexualorientation,pregnancy,nationalorigin,citizenship,age,familyobligations,disability,maritalandveteran’sstatus,sexualorientationandanyotherbasisofdiscriminationcoveredbyapplicablefederal,stateorlocallaw.Examplesofsexualharassmentinclude,butarenotlimitedtounwantedsexualadvancesortouching,graphicsexualdepictions,displaysintheworkplaceofsexuallysuggestiveobjectsorpictures,and/orhumiliatingoroffensivecomments,jokes,orinnuendoes.Sexualharassmentmayalsoconsistofunwelcomesexualadvances,requestsforsexualfavorsorotherverbalorphysicalconductofasexualnaturethatcreatesanoffensiveorhostileworkingenvironment.Sexualharassmentdoesnotrefertooccasionalcomplimentsofasociallyacceptablenature.Itreferstobehaviorthatisnotwelcome,whichispersonallyoffensive,andwhich,therefore,interfereswithourworkeffectiveness.
Museum of Science and History- Volunteer Handbook 6/24/2016
13 ScopeofNon-harassmentPolicyThispolicyisintendedtocoverallMOSHvolunteersandotherindividualswithwhomvolunteershavebusiness,service,orprofessionalcontactthroughtheirtenureatMOSH,includingteeninterns,employeesandstudentsparticipatinginprogramsattheMuseum.Further,nosupervisorhastheauthoritytosuggesttoanyvolunteerthattheircontinuedinvolvement,futureadvancementorothertermsoftheirparticipationwillbeaffectedinanywaybyanyvolunteer’sacceptanceofahostileoroffensiveworkenvironment,orbyanindividual’senteringinto(orrefusingtoenterinto)anyformofpersonalrelationshipwiththesupervisor.ComplaintProcedureInregardtoharassment,anyindividualwhobelievesthattheyarebeingharassedbyasupervisor,MOSHemployee,othervolunteer,orbelievesthattheirinvolvementwithMOSHisbeingadverselyaffectedbysuchconduct,shouldimmediatelyreportsuchconcernstothevolunteermanager.Ifyoufeeluncomfortablediscussingtheissuewithyourownmanager,youshouldpromptlynotifytheHRDepartment.Allcomplaintsofharassmentshouldbemadeinwritingandsignedbythereportingindividual.Afteracomplaintofharassmentisreceived,apromptandimpartialinvestigationwillbeconductedandappropriatedisciplinaryactioncalculatedtoendtheproblemandpreventitsrecurrence.Allcomplaintsofharassmentwillbehandledinadiscreetmannerandinformationwillbelimitedtothosepersonnelwithaneedtoknow.Drug-FreeWorkplaceTheMuseumprohibitsanyillegaluse,possession,sale,manufacture,ordistribution,ofdrugs,alcohol,orothercontrolledsubstancesonitsproperty.ItisalsoagainstMuseumpolicytoreporttowork,ortowork,whileundertheinfluenceofdrugsoralcohol.AlcoholMOSHvolunteersareprohibitedfromconsumingalcoholiftheyhavebeenassignedjobdutiesataneventwhichalcoholmaybeavailable.Ifnotworkinganevent,MOSHvolunteersmaydrinkinmoderation;however,youstillrepresentMOSHandgoodjudgmentandresponsiblebehaviorisexpected.TobaccoTheentiremuseumisaNON-SMOKINGfacility.Smokingisnotpermittedintherestrooms,thecourtyard,orinanypartofthebuilding.Pleasemakevisitorsawareoftheruleifyouseeanyoneinviolation,ornotifyastaffmemberimmediately.
CommunicationsPolicyThepurposeofthispolicyistoestablishandmaintainaconsistentmessageandpublicimagethatsupportsourmissionstatementandcoremessages.AllmediacontactsshouldbedirectedtoadesignatedMuseumrepresentative.Donotofferyourinsightoranswerquestionsonbehalfofthemuseum.Pleasedirectanymediarequeststothefrontdeskstaffwhenpossible,whowillcontacttheappropriatemuseumstaffmember.Themuseumpointsofcontactarelistedbelow:-DirectorofOperations ext249,923-6250-ExecutiveDirector ext218,210-7122
Museum of Science and History- Volunteer Handbook 6/24/2016
14 CodeofEthicsVolunteersareresponsibleforreading,understanding,andfollowingtheMuseumofScience&History’sCodeofEthics.AnybreachofapolicylaidoutintheCodeofEthicswillresultinterminationfromthevolunteerprogram.YoumayobtainacopyoftheCodeofEthicsfromtheVolunteerManagerorattheFrontDesk.Ifyouhaveanyquestionsregardingit,pleasecontacttheVolunteerManagerimmediately.
InClosing
WehopeyouwillenjoyyourexperienceasaMOSHvolunteer.Asyoulearnyourduties,feelfreetoaskquestions.Wetrustyourvolunteerexperiencewillbeengaging,challenging,andrewarding.ItisyourcommitmentandthatofvolunteerslikeyouthatallowMOSHtomosteffectivelyserveourvisitorsandcommunity.Wearesincerelygratefulforyoursupport.Thankyou!
