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Volvo LogisticsCreativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
Volvo LogisticsCreativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
Volvo Logistics
Creativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
Volvo Group products
Mack TrucksRenault Trucks UD TrucksVolvo Trucks
Mack Trucks Volvo AeroMack TrucksVolvo PentaBuses ConstructionEquipment
Volvo Logistics Corporation
Volvo Logistics
Our history
1999 Volvo Cars is sold to the Ford Motor Company.
2007 The Volvo Group acquires Nissan Diesel (currently known as UD Trucks).
2007 The Volvo Group acquires Lingong, Chinese manufacturer of construction equipment.
2008 Establishment of joint venture company with Eicher Motors.
2012 The Volvo Group’s new organization comes into force. The vision is to become a world leader in sustainable transport solutions.
2001 Volvo Group acquires Renault Trucks and Mack Trucks.
Creativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
Volvo LogisticsCreativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
Outbound37%
Emballage10%
Inbound53%
Our customer base stems from the Volvo Group as well as from external companies
Customer BaseSales 1 BEUR (0,75)
Customer savings 35 MEUR (38) Transport precision 95%
Employees 1100 (900)
Volvo Group EXAMPLES
External
By customer base By product
2010 (2009)
Sales split
Volvo Group57% (60%)
External 43% (40)
Volvo LogisticsCreativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
The vision for VLC is to be recognized as the leading logistics partner within the automotive, commercial transport industries
Vision
The mission is to deliver complete supply chain solutions that add value for our customers worldwide
Mission
Volvo Logistics
Cost efficient growth requires global processes
Creativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
Global business
Year 2000 Year 2011
Cost efficient growth requires structure and standards
Volvo Logistics
Creativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
4PL role of Volvo Logisticsan integrated working method with customers and providers
Operations
Logistics Development
Contracting
VLC
Single Point of Contact
Single Point of Contact
Operations
Logistics Development
Contracting
Volvo Logistics
Customer • One interface
• with common working methods / KPIs
• eliminating risk for sub-optimisationwhile providing economies of scale
• Continuous improvement model with tight relations between logistics development, contracting and operations
• Integrated meeting structure on operational, tactical en strategic levels
• One IT solution for each process
• Non-asset-based
• Supplier management
Volvo LogisticsCreativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
Cooperation approach
Common business plan
Visions and strategies
Objective settings and follow-upStrategic
Operative
Tactical
Regular operational improvementDeviation handlingFollow-up and actions on operational KPIsShort term forecast and launch planning
Follow-up of KPIsRe-engineering and prioritizationContinuous improvementsLong term forecast
Key AccountManager
Operations
Volvo Logistics
Focus on Re-engineering
• Joint fora for re-engineering
• Re-design of existing flows andlogistics set-up
• Prioritization, top 10 list
• Yearly budget for development and innovation appr 25 M€
Operations
Logistics Development
ContractingRe-design and process improvements
Rate reductions
Breakdown of cost savings activities
20 % 80 %
Creativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
Volvo LogisticsCreativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
Focus on pre-operational system
Operational SystemPre-operational System
“70-80% of the logistics cost is set by strategic decisions”
“Only 20-30% of the logistics cost can be impacted in the operational system”
Inbound Outbound
Factory
Emballage
Sub-supplier / supplier
Internal Logistics
Dealer (or end
customer)
Concept
SCM Competence Center
Synergies
Future Supply Chain Focus is strategic, since the majority of the cost is set by strategic decisions
Volvo LogisticsCreativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
One voice towards Logistics Providers
670 suppliers (Group level)21% (144) represent 90% of Spend
Volvo LogisticsCreativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
…a reflection on how VLC approach our providers…
0
1
2
3
4
5
6
7
8
9
10
0 1 2 3 4 5 6 7 8 9 10
Complexity of supply (External)
Crit
ical
ity o
f Pur
chas
ing
(Inte
rnal
)
“Core Volume”
“Competitive bidding lane”
“Bottleneck”
High
Low
Low High
“Strategic”• Long term alliances with
selected strategic suppliers• Joint focus on total logistic
Cost, Not Price• Continuously improved service
& performance•Use market benchmarks
to secure competitiveness!
Volvo LogisticsCreativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
Utilize customers’ and suppliers’ know-how
Physical movement
Coordination
Management
Increase collaboration with all parties to develop our concepts
Competition&collaboration
Further integration and collaboration
VLC
Asset Owners
Plants
Green OK/Plants
Competitors
Dealers
Suppliers
Volvo LogisticsCreativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
Economies of scale and scope
Volvo Logistics Pricing PhilosophyPrice/payload
Payload
2 examples :
- Deep sea container flows
- Distribution cars
1
2
Payload = recalculated weight or volume
Volvo Logistics
Creativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
Passive office building
Windmills
X-docking consolidation effect
Volvo LogisticsCreativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
H = 4,76 vs 4,00
B = 3,30 vs 2,50
Special intra port area flows
Volvo Logistics
Creativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
Car yard consolidation effect
Volvo LogisticsCreativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
Co-modality & multi-modality
Volvo Logistics
Creativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
Volvo Logistics
Creativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
Volvo LogisticsCreativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
Volvo Logistics
Creativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
Volvo LogisticsCreativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
Volvo Logistics
Creativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
Volvo Logistics
Our Core Values are integrated in all we do!
• Management System• Customer Satisfaction• Continuous Improvements• Process Orientation
• Road Safety• Transportation Security• Site Security• Dangerous Goods
• Reduced Emissions• Carrier Development• Environmental Assessment• Site Related Environmental
Impacts
Creativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
Volvo LogisticsCreativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
Environmental challenges drive innovation !!CO2 emissions Europe, road, rail, short sea2006-2010 – 21%
CO2 [g/ton*km]
56,5 55,7
50,0 48,644,8
2006 2007 2008 2009 2010
20062007200820092010
Environmental objective 2010 - 20% CO2 emissions 2010 g per ton km from land transports in Europe (baseline 2006)
Volvo Logistics
Green & Safe YardsHow to get a green & safe image on the yard market ?
• multimodal connections (train, barge, roro)
• electrical yard service vehicles• highest possible EUR level for yard machine engines
• automatic stop/go on yard machines• alcolock on yard machines• use “ad blue” compatible machines on yards
• use bio-fuel for the yard machines and vehicles
• On-shore Power Supply (OPS) on port facilities (study)
• performant waste management concept
• minimised energy consumption (mainly fuel and lighting)
• Yard Management System (YMS) to optimize movements of vehicles on the yard •…………..
Creativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
Volvo LogisticsCreativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
Supply Chain LeadershipKnowledge and expertise are key
Supply ChainCompetence
Centre
Supply ChainCompetence
Centre
Synergies& Value addSynergies
& Value add
Concept Development
Concept Development
Volvo LogisticsCreativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
We must persistently pursue ways
to jump aheadof our own latest product or service
Volvo LogisticsCreativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
1927 – Environmental friendly transports
Volvo LogisticsCreativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
1928 – Loading cargo on a railway wagon
Volvo LogisticsCreativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
1952Extra longvehiclecombination
Volvo LogisticsCreativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
1980s - Emballage
Volvo Logistics
Wanted position 2012 Outbound
”We are using next generation tools to track & trace finished vehicles by applying data capturing based upon new technologies, (GPS,…….)”
Creativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
Trying new ways of working….
Factory gate out Factory Yard Harbour Harbour Distribution yard – Cross dock
Distribution yard – Cross dock
DealerBody builderSite delivery
Volvo Logistics
Prototype idea
Explore new ways to track & trace finished vehicles utilizing mobile applications
Creativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
Track & Trace functionalityExploring new innovative ways to track & trace finished Vehicles
Challenges
1. Provide visibilty & transparancy to end customers independent of carrier
2. Mixed fleets of carriers
3. Different maturity level of the technology used by the carriers
4. Finding cost effective track & trace solutions suitable for all carriers
feasibilityTechnical & Organization
desirabilityhuman needs
viabilitybusiness needs
Volvo Logistics
- Smartphone price levels are decreasing
- Increased usage of smartphones: The smartphone market is developing rapidly
- Implementation / Distribution of apps easier than ever
- > 300,000 mobile apps have been developed in 3 years
Creativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
Volvo LogisticsCreativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
Benefits
• Reduce capital tied up - Increase speed for invoicing
• Administration time saved at carrier back-office- activities transferred to driver
• Remove printing yard picking lists
• Increased transparancy - efficient planning next steps
• The app4D is easy to use and to understand
• Smartphone is a versatile- and cheap solution
Volvo Logistics
A glance into the App4D
Creativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
Volvo Logistics
Load Report load of truck
Creativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
- Press ”Upload” to report load
- Result screen of whathas been loaded is displayed.
Volvo Logistics
ETAReport/update Estimated Time of Arrival during transport
Creativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
- Select the clock symbol toset the ETA (estimated Time of Arrival) of the selected load.
- Type in the date and time and press ”OK”
- After ETA have been set the confirmed load list is displayed.
Volvo Logistics
DeliveryMark vehicles as delivered
Creativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
- Start up the A4D application& login
- A list is presented with the vehicles that are loaded on the truck.
- Press ”+” for the vechicle(s)that have been delivered.
- Select ”OK” to mark the vehicle(s) as delivered.
Volvo Logistics
Movie prototype Track & Trace App4D
Creativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
Volvo LogisticsCreativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
Key Succes factors
• Integrated approach
• Cooperation approach
• Utilize customers’ and suppliers’ know-how
• Focus on pre-operational system
• Focus on Re-engineering
• Environmental challenges drive innovation
• Right Mental Attitude
Volvo LogisticsCreativity Talks - Vlerick Leuven 17/01/2012 - Veronique Van Damme / Miguel Van Opbroeck
Some EU logistic challenges (from a Flemish perspective) • fluid implementation of Ecocombi ("EMS") for well defined flows
• administrative simplification of short sea shipping (SSS),
and establish a framework for granting pilot exemption cerificates for regular SSS lines
• knowledge of basic (transport) English of all EU truck drivers
• we support the co-modality vision and have big questions concerning the“forced”
targets (30% ex road in 2030 and >50% ex road in 2050) regarding modal shift
• modern and expanded rail infrastructure
• adapt the social legal frame to support night time deliveries