+ All Categories
Home > Documents > Vonjour Mission - Bob Eidson-2

Vonjour Mission - Bob Eidson-2

Date post: 29-Jul-2015
Category:
Upload: bob-eidson
View: 37 times
Download: 4 times
Share this document with a friend
Popular Tags:
16
BUSINESSES ENGAGE WITH CUSTOMERS OVER MULTIPLE SUPPORT CHANNELS
Transcript
Page 1: Vonjour Mission - Bob Eidson-2

B U S I N E S S E S E N G A G E W I T H C U S T O M E R S O V E R M U LT I P L E S U P P O R T C H A N N E L S

Page 2: Vonjour Mission - Bob Eidson-2

C E L L P H O N E S A N D P B X S Y S T E M S D O N ’ T P R O V I D E A F U L L V I E W O F W H AT

C U S T O M E R S A R E S AY I N G .

Page 3: Vonjour Mission - Bob Eidson-2

T H E R E N E E D S T O B E A C E N T R A L H U B F O R C U S T O M E R C O N V E R S AT I O N S

Page 4: Vonjour Mission - Bob Eidson-2

A C C E S S I B L E O N A N D O F F L I N E

Page 5: Vonjour Mission - Bob Eidson-2

V O N J O U RTHE CENTER OF CUSTOMER CONVERSATIONS

Page 6: Vonjour Mission - Bob Eidson-2

E V E R Y T H I N G I S D I F F E R E N T

THE OLD WORLD OF BUSINESS COMMUNICATIONS TODAY’S SMART VOICE

one to one connections around siloed communications channels (phone, chat, conference, text, screen share)

reliant on low utility hardware phone solutions

good luck trying to connect your communication channels to gain some insights into your business

+consumers are connected over multi-channel communications tools accessible on any device. Success in the new communication age is rooted in providing radical connectivity over multiple channels, with accessibility across platforms

Businesses rely on BI tools to grasp key metrics and are capable of providing intelligence around communication events and voice media streams.

Page 7: Vonjour Mission - Bob Eidson-2

W E S TA R T W I T H A M O R E P O W E R F U L P H O N E E X P E R I E N C E

Page 8: Vonjour Mission - Bob Eidson-2

V O N J O U R P R O P O S I T I O NBUSINESSES

SPEND OVER $142 BILLION DOLLARS ON

LOW UTILITY BUSINESS VOIP SERVICES

HIGH FUTURE VALUATION

AND ROI EVEN WITH

LATER STAGE INVESTMENT

DEFENSIBLE BUSINESS

AND STRONG EXECUTION STRATEGY

SOLID BUSINESS MODEL WITH

HIGH REVENUE GENERATION

INSPIRING AND EXPERIENCED MANAGEMENT

TEAM

ZERO FRICTION: NO HARDWARE OR INITIAL PAYMENT

DEVICE NEUTRAL MOBILE, BROWSER, TABLET APPROACH

TO A CONTACT CENTER

BUSINESS INTELLIGENCE: PROVIDE A HOLISTIC VIEW OF WHAT CUSTOMERS ARE SAYING THROUGH

SENTIMENT & CALL DATA ANALYSIS

THE SIMPLEST & MOST INTELLIGENT WAY TO CONNECT

TO CUSTOMER BASE

Page 9: Vonjour Mission - Bob Eidson-2

T H E M A R K E TCLOUD BASED IP/SWITCH & UNIFIED COMMUNICATIONS IS A MASSIVE, RAPIDLY GROWING INDUSTRY

0

4.25

8.5

12.75

17

14

14.75

15.5

16.25

17

2012 2013 2014 2015 2016 2017 2018

CAGR Billions of Dollars

OPPORTUNITY

TRADITIONAL BUSINESS PHONE SOLUTIONS OFFER UNWIELDY COMMODITIZED SERVICES

ALTERNATIVE CLOUD SERVICES HAVE YET TO ADOPT A BI DRIVEN AND MULTICHANNEL APPROACH TO SERVICE

MARKET CHANGES

RAPIDLY BURGEONING MOVE TO CLOUD SERVICES.

BUSINESS DECISION MAKERS ARE LOOKING TO OPTIMIZE FOR MULTIPLE DEVICES.

VONJOUR POSITIONING

FIRST ZERO COST SERVICE: ZERO BARRIERS TO ADOPTION

BUSINESS INTELLIGENCE PROVIDER AROUND VOICE MEDIA STREAMS & CALL METADATA

MORE POWERFUL SOLUTION SCALABLE ACROSS MULTIPLE PLATFORMS

Page 10: Vonjour Mission - Bob Eidson-2

V A L U E T O U S E R SVONJOUR OFFERS THE SIMPLEST, INTELLIGENT AND MOST COMPELLING WAY

TO CONNECT WITH YOUR CUSTOMERS

EASE OF USE

COST

BENEFITS

VONJOUR CLOUD PHONE SYSTEMS TRADITIONAL PBX

Simple and Intuitive

High level functionality across multiple devices

Requires some training and significant on boarding time

Requires IT professional to oversee system, not accessible across multiple devices

No cost plan at midlevel offering of existing solutions

Scaled pricing based off usage

Per seat payments & minute packages based on level of functionality

Significant upfront and support costs

Saves money

Cisco level phone system delivered across platforms (mobile first)

Provides decision makers intelligence

Familiar to user

Technical Support

Cheaper than traditional hardware solutions

Mobile apps available

Provides multiple configuration options

Access to call metadata records

Page 11: Vonjour Mission - Bob Eidson-2

T H E P R O D U C TBUSINESS DECISION MAKERS NEED INTELLIGENT, DEVICE NEUTRAL AND EASY TO ADOPT

COMMUNICATION TOOLS FOR HYPER-CONNECTIVITY

CROSS PLATFORM INTEGRATION

REAL TIME BUSINESS INTELLIGENCE

MULTICHANNEL

Tablet Mobile Web Browser IP Phone

Voice Media Stream Interactions Activity

Machine Learning Routing

Video Chat Text Conference

Aa

Page 12: Vonjour Mission - Bob Eidson-2

OVER 1700 COMPANIES, AVERAGING BETWEEN 2 AND 15 EMPLOYEES, HAVE REQUESTED TO JOIN VONJOUR’S PRIVATE BETA RELEASE

30+ PORT

REQUEST

26% CONVERSION

FROM FREE

TO PREMIUM

AVG. MONTHLY SPEND $81

83% GROSS MARGINSINITIAL DATA

SINCE JAN 1

Page 13: Vonjour Mission - Bob Eidson-2

C U S T O M E R A C Q U I S I T I O NTHE ROAD TO ENTERPRISE IS PAVED BY SMB REVENUE

Q1 2014 | DESKTOP CONTROL PANEL & ANALYTICS

Q3 2014 ANDROID & IOS INTEGRATIONS

Q4 2014 | CONTINUOS INTEGRATIONS WITH POPULAR SOLUTIONS AND SOFTWARE

Q1 2015 | ENTERPRISE DEVELOPERS GATEWAY & ANALYTICS PLATFORMS

SELLING POINTS

ZERO COST TO ADOPT

ENTERPRISE LEVEL FEATURES ACCESSIBLE ACROSS MULTIPLE DEVICES

BUSINESS INTELLIGENCE

DISTRIBUTION CHANNELS

SERVICE PROVIDERS (CALLFIRE, CLOUD SHERPAS, ETC)

SEO & SEM

TRADITIONAL MEDIUMS WITH MAX EXPOSURE/MIN

CUSTOMER VIRALITY ENGINE

MINUTE BASED PRICING PER SEAT RECURRING REVENUE

PRICING MODEL

Page 14: Vonjour Mission - Bob Eidson-2

T H E V O N J O U R A D V A N TA G E

VONJOUR ROUTES CALLS THROUGH EXPANSIVE CLEC CARRIER NETWORK USING PROPRIETARY SOFTWARE

DIFFICULT TO ACQUIRE MULTIDISCIPLINARY TECHNOLOGY TALENT (VOIP AND DATA ENGINEERING)

FRESH BRAND WITH MODERN SENSIBILITIES

UNDERSTANDING OF VOIP BUSINESS SERVICES SUPPORT AND GROWTH

Page 15: Vonjour Mission - Bob Eidson-2

T E A M

DANIEL TAWFIK CEO

CALLFIRE OBAMA FOR AMERICA

ADRIAN RODRIGUEZ CTO

HALLO CALLFIRE

AMAN FAHIMULLAH USER EXPERIENCE

DINESH RAVISHANKER BIZ/DEV

CALLFIRE, FMR CEO

OVER 20 YEARS OF BUILDING VOIP BUSINESS APPLICATIONS WITH 25 MILLION DOLLARS IN YEARLY REVENUE, OPTIMIZING CARRIER NETWORKS FOR CALL QUALITY AND COSTS, WHILE SUPPORTING OVER 250K USERS.

RYAN KOVEN TELEPHONY ENGINEER

CALLFIRE

Page 16: Vonjour Mission - Bob Eidson-2

C H E C K U S O U THTTP://BETA.VONJOUR.COM/#/SIGNUP

[email protected]

855-201-4982 EXT. 703


Recommended