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Gilat Satellite Networks, Ltd. - Proprietary and Confidential - Gilat CES Course CatalogJuly - Dec 2009Page 1
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Gilat Satellite Networks, Ltd. - Proprietary and Confidential - Gilat CES Course CatalogJuly - Dec 2009Page 2
GilatsCustomer Educational Services department is committed to delivering focused, cost-effective training programs designed to maximize your organizations ability to successfullydesign, configure, operate and manage your network using Gilat products.
To keep pace with new product designs and technology, we continually enhance ourcourseware and develop new offerings. The instructional design of our courses is a blend ofpresentations, discussion and hands-on exercises, allowing attendees to fully benefit fromtheir studies. Students acquire new skills and knowledge through practicing what is learnt ina controlled instructor-facilitated setting consisting of the most up-to-date software andhardware. A team of highly skilled engineers who are also professional educators staffsGilats CES department, each with a rich background and expertise in training techniques
and methodology.
A variety of courses is available and custom curriculums can be tailored to your specificoperation and personnel. The Hub Operations courses guide Tier 1 support personnelthrough System Theory, Architecture, Data-Flow, Installation, Operation, basicTroubleshooting & Maintenance procedures. The Advanced Hub Operators courses aredesigned to enhance the skill set of Tier 2 level support personnel who will be responsible forperforming high-level Network diagnostics and troubleshooting. The Advanced courses alsoenable the Hub Operator to configure and maintain optional various add-on applications suchas QoS, Voice, and Internet Page Accelerator, Multicast for the data products, E1, and Call
Analyzers for the Telephony products. The troubleshooting course enables senior huboperators to practice simulate and system faults giving providing analysis knowledge anddeep understanding. A variety of associated technology seminars that are needed as
preliminary knowledge for Gilat products are offered, including Internetworking, TCP/IP,Basic and Advanced Telephony, and E1. Customized courses are available for Call Centerswho will be supporting VSAT customers.
Students who successfully complete the Standard or Advanced Hub Operators Courses willreceive a Tier 1 or Tier 2 Support Accreditation Certificate.
All courses are conducted at one of Gilats certified training centers located in the companyheadquarters and Thailand. Each facility is equipped with the latest Hub, NMS/ConfigurationSoftware, Remote VSATs and applications equipment. Custom curriculums or on-sitetraining pricing can be provided upon request.
With Best Regards
Boaz Neeman-Golan
Manager Customer Educational Services
Gilat Customer Educational Services Overview
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Gilat Satellite Networks, Ltd. - Proprietary and Confidential - Gilat CES Course CatalogJuly - Dec 2009Page 3
Courses held at Gilats Training CentersCourse Length(days)
CourseCode
SkyEdge II Hub Operations 5-8 Customized SE II 101SkyEdge II VSAT and Antenna Installers 2 SE II 221SkyEdge II Advanced Course 5 SE II 202
SkyEdge II Advanced Course at customer site 5 -6 Customized SE II 212
SkyEdge II Sizing course 3 SE II 230
SkyEdge II Troubleshooting course 5 SE II 229
Course Length(days)
CourseCode
SkyEdge Hub Operations 5-10 Customized SE 101SkyEdge VSAT and Antenna Installers 2 SE 221SkyEdge Advanced Course 5 SE 202
SkyEdge Advanced telephony course 5 SE 225
SkyEdge Advanced Course at customer site 5-10 Customized SE 227
SkyEdge Advanced Course at Gilat 5-10 Customized SE 228
SkyEdge Troubleshooting course 8 SE 229
SkyEdge Sizing course 3 SE 230
SkyEdge hub operation and monitoring Tier 3 5 SE 300
Course Length(days)
CourseCode
SkyStar 360E Hub Operations 5 360E 101SkyStar 360E Advanced Hub Operators 5 360E 102SkyStar 360E VSAT and Antenna Installers 2 360E 221
Gilat Product Courses
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Gilat Satellite Networks, Ltd. - Proprietary and Confidential - Gilat CES Course CatalogJuly - Dec 2009Page 4
Courses held at Gilat Training CentersCourse Name Course Length
(days)Course
Code
Gilat Preliminary Internetworking Course 2 NET 101
Gilat Preliminary Telephony Course 2 TEL 101
Courses held at Gilat Training Centers or at Customer SiteCourse Name Course Length
(days)Course
Code
Call Center Support Specialists 2 CCS 101VSAT Installers Train the Trainer course 3 TTT 101
NOTE
The course syllabus, supplied at the time of registration of each course,may differ slightly from the Course Objectives in this catalog at thediscretion of Gilat.
Gilat Preliminary Knowledge Courses
Call Center/Support Courses
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Gilat Satellite Networks, Ltd. - Proprietary and Confidential - Gilat CES Course CatalogJuly - Dec 2009Page 5
Gilat Product Courses
Course Name: SkyEdge II Hub Operations
Course Code:SE II 101
Prerequisites: NET 101 or previous networking experience
Duration: 4 to 8 days. The first 5 days are dedicated to the SkyEdge II Hub Operationsubjects and the additional 3 days are tailored according to the customers additional systemfeatures.
Enrollment:Minimum 6, Maximum 14
Location: Gilat Educational Centers (Lima Peru / Bangkok Thailand / Petach Tikva Israel) or Customers Site
Course Overview:
The SkyEdge II Hub Operations course is aimed at Tier 1 & 2 Hub operators who will beinstrumental in operating and maintaining the SkyEdgeII Hub and Remote VSATs.Participants should enroll in a scheduled course just prior to the Hub installation.The overall objectives of the course are to introduce participants to the SkyEdgeII systemfrom a theoretical, operational and practical perspective. The course entails daily hands-onworkshops and exercises, enabling participants to practice system/equipment configurationand perform basic troubleshooting.
Course Objectives:
Upon completion of the first 5 days of the course, the student will successfully be able to:
Describe the System Architecture, features, system components and
associated functions Identify and connect Hub components
Explain the attributes of the DVB-RCS inbound access schemes
Understand DVBS2 essentials
Install configure and troubleshoot a VSAT
Describe the architecture of the NMS and the functions of each topology &icon
Login/Log-off of the NMS
Add/delete/modify VSAT regions and VSATs
Create/copy/modify component configuration templates
Analyze NMS Alarms and Events
Back up and restore NMS database parameters
Perform daily and periodic Hub Maintenance Procedures Upon completion of the additional course days (up to 3) the student will successfully be
able to:
Understand and operate the SkyEdgeII features installed at the particularcustomers site
Configure relevant SkyEdgeII components to support the specified features
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Gilat Satellite Networks, Ltd. - Proprietary and Confidential - Gilat CES Course CatalogJuly - Dec 2009Page 6
Gilat Product Courses
Course Name:SkyEdge II VSAT and Antenna Installers
Course Code:SE II 221
Prerequisites/Required Skills:
Previous work experience in VHF/UHF Land-Mobile, cellular, TVRO, terrestrial microwaveantenna installations or other RF related fields, is advantageous but not required.
Duration:2 Days
Enrollment:Minimum 4, Maximum 14
Location: Gilat Educational Center (company headquarters) and customer site
Course Overview:
This course is aimed at technicians who will be installing and/or maintaining remote VSATs.If sub-contractors are planned to install the VSATs, it is highly recommended that theyparticipate in this course as well. Participants will practice installing a Channel MasterKu-Band Antenna using a Spectrum Analyzer or Field Strength meter.
Course Objectives:Upon completion of this course, the students will be able to:
Explain the network architecture and basic theory of the VSAT operation
Have a fundamental understanding of Basic Satellite Communications as well asrelevant Satellite and RF terminology/acronyms
Describe the advantages and disadvantages of a Satellite Based network ascompared to alternative broadband technologies
Illustrate the basic Inbound and Outbound data flow
List and describe the ODU subcomponents
Explain the features, relevant LEDs and displayed LCD parameters of the IDU
Demonstrate the VSAT configuration procedures
List and describe all the steps involved in the commissioning process
Determine the best suitable antenna mount for various installations
Assemble all the components of the ODU/Feed Assembly
Assemble, install and peak antenna for optimum performance using a SpectrumAnalyzer or Field Strength meter
Prepare IFL cables and connectors using a crimp/cutter tool for RG-6 and RG-11 coax
Weatherproof RF connectors using MOCAPTM
or COAXSEALTM
Calculate the Look-Angle for a given location
Point the VSAT antenna using a DVB capable Field Strength Meter or SpectrumAnalyzer
Configure a PC with the required network parameters
Test and troubleshoot VSAT/Network integrity using basic networking commands inorder to verify that the installation was successful
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Gilat Product Courses
Course Name:SkyEdge II Advanced Hub Operators
Course Code:
SE II 302
Prerequisites:Attendance of Hub Operations Course. At least 6 months experience workingwith the SkyEdge system. Strong background in Basic Networking, RF and SatelliteCommunication fundamentals is recommended.
Duration:5 days
Enrollment:Minimum 4, Maximum 7
Location:Gilat Educational Center
Course Overview:
This course is aimed at Field Service Engineers and Hub Operators who will be responsiblefor Tier 2 support of the system and integration of advanced applications in the hub andVSATs. Course participants will receive extensive background information on thetechnologies supported by the SkyEdge II system and covered by the course. The courseentails daily hands-on workshops enabling participants to practice system/equipmentconfigurations.
Course Objectives:Upon completion of this course, the students will be able to:
Understand the SkyEdge II Access mechanism
Comprehend SkyEdge II hub architecture
Use relevant options on the NMS, including:
o Multicasting
o Implement Link-Layer and Network-Layer QoS mechanisms
o Configure advanced static IP Routing scenarios on the DPS and VSATs
Configure various high-level IP routing scenarios on the DPS and VSATs, including:o NAT
o Dynamic IP Routing (RIP)
Practice hub troubleshooting
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Gilat Product Courses
Course Name:SkyEdge II Advanced Hub Operators at Customers Site
Course Code:
SE II 212
Prerequisites:Attendance of Hub Operations Course. At least 6 months experience workingwith the SkyEdge system. Strong background in Basic Networking, RF and SatelliteCommunication fundamentals is recommended.
Duration:Minimum 4 days Maximum 6 days
Enrollment:Minimum 4, Maximum 7
Location:Gilat Educational Center
Course Overview:
This course is aimed at Field Service Engineers and Hub Operators who will be responsiblefor Tier 2 support of the system and integration of advanced applications in the hub andVSATs. Course participants will receive extensive background information on thetechnologies supported by the SkyEdge II system and covered by the course. The courseentails daily hands-on workshops enabling participants to practice system/equipmentconfigurations.
Course Objectives:Upon completion of this course, the students will be able to:
Understand the SkyEdge II Access mechanism
Comprehend SkyEdge II hub architecture
Use relevant options on the NMS, including:
o Multicasting
o Implement Link-Layer and Network-Layer QoS mechanisms
o Configure advanced static IP Routing scenarios on the DPS and VSATs
o Implement Voip in SkyEdge II Configure various high-level IP routing scenarios on the DPS and VSATs, including:
o NAT
o Dynamic IP Routing (RIP)
Practice hub troubleshooting
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Gilat Product Courses
Course Name:SkyEdge II Sizing Training Course
Course Code:SE II 330
Prerequisites:At least 1 year experience working with VSAT systems. Basic knowledge of Excel and somebackground in Math and Algebra are required.
Duration:3 days
Enrollment:Minimum 3, Maximum 7
Location: Gilat Educational Center or Customers site
Course Overview:
This course teaches how to perform the necessary calculations in order to carry out systemsizing from the customers perspective.This training is characterized by a practical approach, going progressively from simple tomore complex sizing scenarios, always through practical cases.This training also provides the tools to understand a different angle of the SkyEdge II systemand its present capabilities. The course provides the skills to handle sizing tools and relateditems, such as frequency planning. In addition, the course explains the need to reformulatethe link budgeting.
Course Objectives:
Upon completion of this course, the students will be able to:
Describe the essentials of the SE II Access protocols.
Calculate bandwidth and all characteristics of the Outbound given specific requirements.
Calculate and make knowledgeable decisions upon the entire Inbound mechanism,bandwidths, frequencies, and schemes.
Evaluate a particular system for scenarios involving single and multiple applications andadd-ons to the SkyEdge II system.
Evaluate the benefit of adopting new system enhancements.
Calculate potential consequences of modifying system parameters.
Command frequency planning and gap-closing knowledge on the Inbound scheme thatenables system sizing.
Understand manual sizing calculations and deductions. Use skillfully sizing tools and spreadsheets.
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Gilat Satellite Networks, Ltd. - Proprietary and Confidential - Gilat CES Course CatalogJuly - Dec 2009Page 10
Gilat Product Courses
Course Name: SkyEdge Hub Operations
Course Code:SE101
Prerequisites:TEL 101, NET 101 or previous networking and telephony experience
Duration: 5 to 10 days. The first 5 days are dedicated to the SkyEdge Hub Operationsubjects and the additional 5 days are tailored according to the customers additional systemfeatures.
Enrollment:Minimum 6, Maximum 14
Location: Gilat Educational Centers or Customers Site
Course Overview:The SkyEdge Hub Operations course is aimed at Tier 1 & 2 Hub operators who will beinstrumental in operating and maintaining the SkyEdge Hub and VSATs. Participants shouldenroll in a scheduled course just prior to the Hub installation.The overall objectives of the course are to introduce participants to the SkyEdge system froma theoretical, operational and practical perspective. The course entails daily hands-onworkshops and exercises, enabling participants to practice system/equipment configurationand perform basic troubleshooting.
Course Objectives:
Upon completion of the first 5 days of the course, the students will be able to:
Describe the system architecture, features, system components andassociated functions
Identify and connect Hub components Explain the attributes of traditional access schemes as well as Gilats unique
FTDMA access scheme and its various modes including RA, DA, PDA, CRA, and GA Dual-Bit Rate
Install and configure a VSAT
Describe the architecture of the NMS and the functions of each topology &icon
Log-on/Log-off of the NMS
Add/delete/modify VSAT Logical Groups and VSATs
Create/copy/modify component configuration templates
Analyze NMS Alarms and Events
Back up and restore NMS database parameters
Perform daily and periodic Hub Maintenance Procedures Upon completion of the additional course days (up to 5) the student will successfully be
able to:
Understand and operate the SkyEdge features installed at the particularcustomers site
Configure relevant SkyEdge components to support the specified features
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Gilat Product Courses
Course Name:SkyEdge VSAT and Antenna Installers
Course Code:SE221
Prerequisites/Required Skills:
Previous work experience in VHF/UHF Land-Mobile, cellular, TVRO, terrestrial microwaveantenna installations or other RF related fields, is advantageous but not required.
Duration:2 Days
Enrollment:Minimum 4, Maximum 14
Location: Gilat Educational Center (company headquarters) and customer site
Course Overview:
This course is aimed at technicians who will be installing and/or maintaining remote VSATs.If sub-contractors are planned to install the VSATs, it is highly recommended that theyparticipate in this course as well. Participants will practice installing a Channel MasterKu-Band Antenna using a Spectrum Analyzer or Field Strength meter.
Course Objectives:Upon completion of this course, the students will be able to:
Explain the network architecture and basic theory of the VSAT operation
Have a fundamental understanding of Basic Satellite Communications as well asrelevant Satellite and RF terminology/acronyms
Describe the advantages and disadvantages of a Satellite Based network ascompared to alternative broadband technologies
Illustrate the basic Inbound and Outbound data flow
List and describe the ODU subcomponents
Explain the features, relevant LEDs and displayed LCD parameters of the IDU
Demonstrate the VSAT configuration procedures
List and describe all the steps involved in the commissioning process
Determine the best suitable antenna mount for various installations
Assemble all the components of the ODU/Feed Assembly
Assemble, install and peak antenna for optimum performance using a SpectrumAnalyzer or Field Strength meter
Prepare IFL cables and connectors using a crimp/cutter tool for RG-6 and RG-11 coax
Weatherproof RF connectors using MOCAP
TM
or COAXSEAL
TM
Calculate the Look-Angle for a given location
Point the VSAT antenna using a DVB capable Field Strength Meter or SpectrumAnalyzer
Configure a PC with the required network parameters
Test and troubleshoot VSAT/Network integrity using basic networking commands inorder to verify that the installation was successful
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Gilat Satellite Networks, Ltd. - Proprietary and Confidential - Gilat CES Course CatalogJuly - Dec 2009Page 12
Gilat Product Courses
Course Name:SkyEdge Standard Advanced Hub Operators
Course Code:SE202
Prerequisites: Completion of the SE Hub Operations course. At least 6 months experienceworking with the SkyEdge system. A strong background in Basic Networking, RF andSatellite Communication Fundamentals is recommended.
Duration:5 days
Enrollment:Minimum 5, Maximum 7
Location: Gilat Educational Center
Course Overview:This course is aimed at Field Service Engineers and Hub Operators who will be responsible
for Tier 2 support of the system and integration of advanced applications in the hub andVSATs. Course participants will receive extensive background information on thetechnologies supported by the SkyEdge system and covered by the course. The courseentails daily hands-on workshops enabling participants to practice system/equipmentconfigurations.
Course Objectives:Upon completion of this course, the students will be able to:
Understand relevant LAPU and Backbone parameters as defined on the NMS
Comprehend frequency planning and configuration Understand and configure relevant options on the NMS, including:
ADA Multicasting
Implement Link-Layer and Network-Layer QoS mechanisms
Understand advanced Telephony features and numbering plan configuration
Configure advanced static IP Routing scenarios on the DPS and VSATs
Configure various high-level IP routing scenarios on the DPS and VSATs, including:
NAT
Dynamic IP Routing (RIP)
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Gilat Product Courses
Course Name:SkyEdge Customized Advanced Course at Gilat
Course Code:SE227
Prerequisites: Completion of the Hub Operations Course and at least 6 months of workingexperience with the SkyEdge systems, Strong background in Basic Networking, RF andSatellite Communication Fundamentals is an advantage.
Duration:Customized - Minimum 5 days and Maximum 10 days
Enrollment:Minimum 5, Maximum 10
Location:Customer Educational Center at Gilat Headquarters
Course Overview:This course is aimed at the Field Service Engineers and Hub Operators who will beresponsible for the Tier-2 support and integration of the advanced features in the SE system.Course participants will receive extensive background information on the technologiessupported by SkyEdge. The course entails daily hands-on workshops enabling theparticipants to practice system/equipment configurations discussed in the training.
The course is a customized course and enables the potential participants to select the topicsof their interest from the training modules presented below and to determine the length of thecourse.
Note: The minimal duration of the course is 5 days; the maximal duration is 10 days.
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Gilat Product Courses
Training Modules:
The table below lists the available training modules and their duration:
Training Module Description Module Duration(Days)
Hub ArchitectureRefresher
Refresh your knowledge of the system architecture asa basis for the rest of the course
1Mandatory
Frequency Planning Perform Frequency planning and configure the systemusing a spreadsheet (a hardcopy is provided by theinstructor)
1
RIP and Static Routing Learn the concept of the RIP protocol and thenconfigure RIP and static routes in the system
1
LAPU, Backbone (BB)and HSP ConsoleCommands
Learn the relevant LAPU and Backbone parameters.View selected console commands and analyze theHSP status using these commands
1
QoS Become familiar with the DiffServ standard, andGilats implementation of the DiffServ and MPN.Configure IB QoS scenarios in the lab
1
Introduction to SS#7 Learn the basics of the SS#7 protocol and the relevantparameters in SkyEdge
1/2
Advanced Telephony Plan and configure the SkyEdge numberingmanipulation tables and other advanced telephonyfeatures
1
SkyAbis Introduction Understand the basics of the GSM standard and theGilat Abis implementation
1
Network Address
Translation (NAT)
Become familiar with the three different NAT
implementations in SkyEdge.Go over NAT study cases.
1
Basic VoIP Understand VoIP technology and Gilat implementationof this feature.Configure the Gilat basic VoIP solution
1
Introduction to Mesh Introduction to Gilats Mesh Voice and IP Solutions.Configure Mesh VSATs
1/2
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Gilat Product Courses
Course Name:SkyEdge Customized Advanced Course at customers site
Course Code:SE228
Prerequisites: Completion of the SE Hub Operations course. At least 6 months experienceworking with the SkyEdge system. Strong background in Basic Networking, RF and SatelliteCommunication Fundamentals is recommended.
Duration:Minimum 4 days
Enrollment:Minimum 6, Maximum 10
Location: Customerssite
Course Overview:This course is aimed at Field Service Engineers and Hub Operators who will be responsiblefor Tier 2 support of the system and integration of advanced applications in the hub andVSATs.Course participants will receive extensive background information on the technologiessupported by the SkyEdge system and covered by the course.Since this course is at customer premises, the hands-on part of the course based on thecustomer network, hub and network safety constrains.
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Gilat Product Courses
Training Modules:
The table below lists the modules available and the length of each one.
Title Description Length, days*
Hub ArchitectureRefresher
Refresh your knowledge of the systemarchitecture and NMS as a knowledge base forthe rest of the course
1-3Mandatory
Frequency Planning Understand the concept of Frequency Planningand perform an exercise.
1/2
RIP and Static Routing Learning the concept of the RIP protocol andstatic routes on the system.
1/2
LAPU, Backbone (BB)and HSP ConsoleCommands
Introduction to the relevant portions of LAPUand BBView selected console commands and analyzethe HSP status using these commands.
-1
QoS Comprehend the DiffServ standard; understandthe Gilat implementation of DiffServ and MPN.
1
Introduction to SS#7 Introduction to the SS#7 protocol and therelevant parameters on SkyEdge.
1/2
Advanced Telephony Plan the SkyEdge numbering manipulationtables and other advanced telephony features.
1/2
SkyAbis Introduction Understand the basics of the GSM standardand the Gilat Sky-Abis implementation
1
Network AddressTranslation (NAT)
Configure 3 different NAT implementations inthe system using case-studies.
1/2
Basic VoIP Understand VoIP technology and Gilatimplementation.
1/2
Introduction to Mesh Introduction to Gilats Mesh Voice and IPsolutions.Configure Mesh VSATs
1/2
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Gilat Product Courses
Course Name:SkyEdge System Troubleshooting
Course Code:SE 229
Prerequisites: Completion of the SkyEdge Hub Operations course. At least 12 monthsexperience working with the SkyEdge system. Strong background in Basic Networking, RFand Satellite Communication Fundamentals is recommended.
Duration:8 days
Enrollment:Minimum 4, Maximum 8
Location: Customer Educational Center at Gilat headquarters
Course Overview:
This course is aimed at SkyEdge Field Service Engineers and Experienced Hub Operatorswho will be responsible for Tier 2 and 3 support of the system. The course objective is toprovide course participants with thorough knowledge of the system and with experience insystem troubleshooting.
Course participants will receive background information about the system troubleshootingmethodology and the usage of common analysis and TE tools. Course participants will learnhow to identify performance degradation and how to evaluate and repair system failures. Thecourse includes daily hands-on exercises and real case-studies analysis.
Course Objectives:
Upon completion of this course, the students will be able to:
Quickly respond to any failure in the SkyEdge system. Understand SkyEdge troubleshooting methodologies.
Use common tools and test equipment: Perform over-all RF measurements of the OB/IB signals using a Spectrum Analyzer. Analyze and classify LAN traffic using a sniffer. Analyze ReportEdge reports. Use advanced CLI commands:
HSP
DPS
DCAS
VSAT
Server Farm
Etc Analyze and solve Network Access-related problems.
Understand the Parameters and Frequency Planning.
Understand and evaluate SkyEdge system behavior during: Normal operation Congestion states Fault states
Effectively communicate with Gilat Technical Support.
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Gilat Product Courses
Training Modules:
The table below contains a list of available training modules and length of each module.
Title Description Length,days
Troubleshootingmethodologies andcommon analysis tools.
Reviewing SkyEdge troubleshooting methodologies and problemsolving techniques used by Gilat Technical Support teams world-wide.
Understanding the usage of SkyEdge related tools and TE to identify,isolate, and repair RF, Access, Data and Telephony related problems.
Performing LAN Traffic analysis hands-on exercises, introduction to RFmeasurements, and CDR/ATR analysis hands-on practice.
Reviewing miss-configuration problems.
1
Hub RF Perform overall Inbound and Outbound RF measurements
Perform RF troubleshooting hands-on practice in the simulatedenvironment.
Reviewing and analyzing of Hub RF problems based on realcase-studies.
1
Hub Access Learning to use advanced HSP CLI commands to evaluate Access linkconditions.
Learning about the HSP and CSRM-scheduler functions.
Learning system frequency planning characteristics.
Reviewing and analyzing Hub Access problems based on realcase-studies.
2
Hub Data Learning to use advanced DPS CLI commands.
Learning how to evaluate Outbound Quality-of-Service and Server-Farm serviceability.
Reviewing and analyzing of Hub Data problems based on realcase-studies.
1
VSAT Access Learning to use relevant VSAT CLI commands.
Learning how to evaluate VSAT LAPU Access link condition.
Reviewing and analyzing VSAT-Data problems based on realcase-studies.
1
VSAT Data Learning to use relevant VSAT CLI commands,
Learning how to evaluate VSAT Data link (BB) condition.
Performing hands-on troubleshooting of the VSAT Data-relatedproblems.
Reviewing and analyzing of VSAT-Data problems based on real
case-studies.
1
System Telephony Learning how to use advanced DCAS CLI commands.
Learning how to evaluate GOS and overall telephony serviceabilityconditions.
Performing hands-on troubleshooting of the Telephony relatedproblems
Reviewing and analyzing of Hub Telephony problems based on realcase-studies
1
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Gilat Product Courses
Course Name:SkyEdge Sizing Training Course
Course Code:SE 230
Prerequisites:At least 1 year experience working with VSAT systems. Basic knowledge of Excel and somebackground in Math and Algebra are required.
Duration:3 Days
Enrollment:Minimum 3, Maximum 7
Location: Gilat Educational Center and customers site
Course Overview:This course teaches how to perform the necessary calculations to properly size the system
from the customers perspective.This training is characterized by a practical approach, going progressively from simple tomore complex sizing scenarios, always through practical cases.This training also provides the tools to understand a different angle of the SkyEdge systemand its present capabilities. The course provides the skills to handle sizing tools and relateditems, such as frequency planning. The course also explains the need to reformulate the linkbudgeting.
Course Objectives:Upon completion of this course, the students will be able to:
Describe the essentials of the LAPU and Backbone protocols. Understand Erlang telephony calculation (if customer is implementing SE telephony).
Calculate bandwidth and all characteristics of the Outbound given specific requirements.
Calculate and make knowledgeable decisions upon the entire Inbound composition,bandwidths, frequencies and schemes.
Evaluate a particular system for scenarios involving single and multiple applications andadd-ons to the SkyEdge system.
Evaluate the benefit of adopting new system enhancements
Calculate potential consequences of modifying system parameters.
Command frequency planning and gap-closing knowledge on the Inbound Scheme thatenables sizing of the system.
Perform manual sizing calculations and deductions.
Use skillfully sizing tools and spreadsheets. Perform link budget adjustments, and operational sizing issues formulation.
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Gilat Product Courses
Course Name: SkyEdge HubOperation and Monitoring Course
Course Code:SE 300
Prerequisites:SkyEdge Hub Operations Course + at least half a year of experience on SE huboperation.
Duration:5 Days
Enrollment:Minimum 5, Maximum 10
Location: Gilat HQ
Course Overview:The Gilat SkyEdge Hub Operation and Monitoring course is aimed at Tier 3 Hub operatorswho operate and maintain the Hub and remote VSATs, and at technical supervisors of theOperations department who wish to optimize the SkyEdge Hub network performance.
Participants can only enroll in a scheduled course after completing the Gilat SkyEdge HubOperations Course. The overall objectives of the course are to share with the participants theSkyEdge Hub Operation experience gained in Gilat Satellite Networks Ltd. over the years.The course entails hands-on workshops and exercises, to enable participants practicesystem and equipment operation and troubleshooting.
Course Objectives:Upon completion of this course, the student can successfully:
Refresh knowledge of the System overview.
Manage SkyEdge Hub operation environment.
Define High monitoring standards per users and use the standards as a troubleshootingtool.
Implement High monitoring standards of the SkyEdge network policy.
Plan and manage the implementation of an automatic monitoring of the SkyEdgenetwork environment.
Plan and implement a Call center working procedure.
Perform Troubleshooting and trouble solving of common end users complaints.
Understand Customer Relation Management methods.
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Gilat Product Courses
Course Name:Skystar 360E Hub Operations Course
Course Code:360E101
Prerequisites:NET101 or previous networking experience
Duration:5 Days
Enrollment:Minimum 6, Maximum 14
Location: Gilat Educational Centers and Customer site.
Course Overview:The Skystar 360E Hub Operations Course is aimed at Tier 1 Hub operators and technicianswho will be instrumental in operating and maintaining the Hub and remote VSATs.Participants should enroll in a scheduled course just prior to the Hub installation.
The overall objectives of the course are to introduce participants to the Skystar 360E systemfrom a theoretical, operational and practical perspective. The course entails daily hands-onworkshops and exercises, enabling participants to practice system/equipment configurationand perform basic troubleshooting.
Course Objectives:Upon completion of this course, the students will be able to:
Comprehend Satellite Communication Fundamentals as applied to a VSAT network
Describe the System Architecture, features, system components and associatedfunctions
Identify, assemble and connect Hub components
Trace the Inbound and Outbound dataflow in detail Explain the attributes of traditional access schemes as well as Gilats unique FTDMA
access scheme and its various modes including RA, DA, PDA, CRA, Dual -Bit Rate
Understand the Skystar 360Es unique Sync and timing loop mechanism
Implement Hub procedures such as Start-Up, Shutdown, Backup & Restore
Troubleshoot Tier 1 Hub/VSAT/System problems
Install and configure a VSAT
Describe the architecture of the NMS and the functions of relevant topologies & icons
Log-in/Log-off of the NMS
Add/delete/modify VSAT regions and VSATs
Create/copy/modify component configuration templates
Generate configuration, database and statistical reports
Analyze relevant NMS Alarms and Events Implement relevant networking features on the HPS and VSATs
Configure basic IP Routing scenarios on the HPS and VSATs
Backup and restore System and NMS databases
Understand the function of the IPA Internet Farm and its sub-components
Perform daily and periodic Hub Maintenance Procedures
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Gilat Product Courses
Course Name:Skystar 360E Advanced Hub Operators
Course Code:360E102
Prerequisites: Completion of the Skystar Hub Operations course (360E-101). At least 12months experience working with the Skystar 360E system. A strong background inNetworking Essentials, RF and Satellite Communication Fundamentals is recommended.
Duration:5 days
Enrollment:Minimum 4, Maximum 7
Location: Customer Educational Center at Gilat headquarters
Course Overview:This course is aimed at Field Service Engineers and Hub Operators who will be responsible
for Tier 2 support and integrating advanced applications equipment to their hub. Participantswill also learn how to monitor network congestion and other problems on both the SatelliteLink and Network Layer. The course entails daily hands-on workshops enabling participantsto practice system/equipment configurations and perform advanced system troubleshooting.
Course Objectives:Upon completion of this course, the students will be able to:
Understand relevant LAPU and Backbone parameters as defined in the NMS
Use and analyze Target/UNIX and HPS commands as an advanced diagnostics tool
Troubleshoot Tier 2 Hub/VSAT/System Problems Understand and Configure relevant options on the NMS including
ADA Multicasting
Implement Link-Layer and Network-Layer QoS mechanisms
Configure Advanced static IP Routing scenarios on the HPS and VSATs
Configure various High-Level IP routing scenarios on the HPS and VSATs
Port and Address Access List Configuration
NAT
IP Priority
Dynamic IP Routing
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Gilat Product Courses
Course Name:Skystar 360E VSAT and Antenna Installers
Course Code:360E221
Prerequisites/Required Skills:
Previous work experience in VHF/UHF Land-Mobile, cellular, TVRO, terrestrial microwaveantenna installations or other RF related fields, is advantageous but not required
Duration:2 Days
Enrollment:Minimum 4, Maximum 14
Location:Educational Center at Gilat headquarters and customer site
Course Overview:
This course is aimed at technicians who will be installing and/or maintaining remote VSATs.In cases where sub-contractors will be installing the VSATs, it is highly recommended thatthey participate in this course as well. Participants will practice installing a Channel MasterKu-Band Antenna using a Spectrum Analyzer or Field Strength meter.
Course Objectives:Upon completion of this course, the students will be able to:
Explain the network architecture and basic theory of the VSAT operation
Have a fundamental understanding of Basic Satellite Communications as well asrelevant Satellite and RF terminology/acronyms
Describe the advantages and disadvantages of a Satellite Based network as comparedto alternative broadband technologies
Illustrate the basic Inbound and Outbound data flow
List and describe the ODU subcomponents
Explain the relevant LEDs of the IDU as well as PC commands to check IP connectivity
Demonstrate the VSAT configuration procedure
List and describe all the steps involved in the commissioning process
Determine the best suitable antenna mount for various installations
Assemble all the components of the ODU/Feed Assembly
Assemble, install and peak antenna for optimum performance using a SpectrumAnalyzer or Field Strength meter
Prepare IFL cables and connectors using a crimp/cutter tool for RG-6 and RG-11 coax
Weatherproof RF connectors using MOCAP
TM
or COAXSEAL
TM
Calculate the Look-Angle for a given location
Point the VSAT antenna using a DVB capable Field Strength Meter or SpectrumAnalyzer
Configure PCs connecting to the VSAT with the required Networking parameters
Test and troubleshoot VSAT/Network integrity using basic networking commands inorder to verify that installation was successful
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Gilat Preliminary Knowledge Courses
Course Name:Gilat Basic Internetworking
Course Code:NET101
Prerequisites: None
Duration: 2 Days
Enrollment:Minimum 4, Maximum 14
Location: Gilat Educational Centers and Customer site.
Course Overview:This course is designed to introduce and review internetworking terminology, basic theoryand technologies as used in the Satellite and telecommunications industries.The course does not assume that the students have previous internetworking theory
knowledge or experience. Some basic networking knowledge or internetworking experienceis helpful due to the amount of material presented in two days.The purpose of the course is to provide a basic internetworking foundation in Local and Wide
Area Networks, Routing, TCP/IP, IP Addressing and overview of the OSI reference model.
Course Objectives:After completing the course, the students will be able to:
Define the layers of the OSI Model
Differentiate between a LAN, WAN and MAN
Identify Cable types and network topologies
Review the benefits of a LAN
Define these networking terms: topology, backbone, segment, repeater, bridge,switch, router, and gateway
Describe IEE Ethernet standards
Recognize Cabling and topology rules
Describe LAN access methods such as Ethernet,
Distinguish between network media types such as 10/100BASE-T/TX/FX,1000BASE-TX/FX
Understand the basics of the TCP/IP suite
Describe the Ethernet and 2ndlayer addressing packet structure
Identify and describe technologies and services found in a wide are network
Describe the major characteristics and function of LAN routing protocols includingRIP, OSPF
Identify IP addresses by class Distinguish between network and host bits within an IP address
Associate protocols and technologies with the OSI reference model
Convert Binary numbers to Decimal
Use sub-netting to increase or decrease the number of hosts on a network
Use DOS commands to extract client, server and network parameters
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Gilat Preliminary Knowledge Courses
Course Name:Gilat Preliminary Telephony
Course Code:TEL101
Prerequisites: None
Duration: 2 Day
Enrollment:Minimum 4, Maximum 14
Location: Gilat Educational Centers and Customer site.
Course Overview:This course provides Basic telephony and E1 knowledge and is aimed at Tier 2 personnelwho will be supporting this interface to Gilats telephony products.
Course Objectives:After completing the course, the students will be able to:
Define basic Telephony terms and acronyms
Illustrate the mechanism of the Local Loop
Differentiate between FXS and FXO Applications
Explain the process of how analog signals are digitized according to the Nyquest theory
Describe in detail the steps involved in analog to PCM conversion
State the characteristics of E1 and the structure of its frames
Define the Line & Register Signaling for E1 for various trunk states
Analyze MFC-R2 signaling reports
Illustrate and define the ISDN concept
Compare Pulse Dialing with DTMF Define basic E1 terms and acronyms
Explain the mechanisms behind linear and non-linear digital coding
Compare A-Law and M-Law non-linear digital coding
Define AMI and HDB3 line coding and show examples of both
State E1 and T1 characteristics as defines by CEPT and ANSI
Illustrate the PCM-30 Frame configuration
Differentiate between R2 and MFC signaling
Illustrate the CRC multiframe
Demonstrate how the physical connection to an E1 is made using balanced andunbalanced lines
Illustrate the Basic Signaling architecture between two interconnected networks
Describe link types and their particular uses within the network Show the flow of a call setup example
Describe a Database Query and show and example of how a Toll-Free call is routed
Describe the messages units that go over the Signaling Link and state their functions
Explain the function of each of the different Signaling Units
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Call Center/Support Courses
Course Name: Call Center & Support Specialists
Course Code: CCS101
Duration:3 days
Enrollment:Minimum 4, Maximum 18
Location: Gilat Educational Centers and Customer site
Prerequisites: Basic knowledge of Internetworking, Technical Degree or equivalent workexperience; ability to read, write and communicate effectively in technical English
Course Overview: This course is aimed at Technical Service Representatives (TSRs)responsible for Tier 1 technical support of a satellite-based network.
Course Objectives:Upon completion of this course, the students will be able to:
Understand the Call Center Logic and flow; classify call type and determine Tier 1,2 or 3responsibilities
Classify incoming customer calls to determine if the call should be routed to a Tier 1, 2 or3 support
Answer typical FAQs or route the customer to the proper source for the properinformation
Perform troubleshooting of the customer equipment or the network as a whole
Have a fundamental understanding of Basic Satellite Communications as well as
relevant Satellite and RF terminology and acronyms Illustrate the basic Inbound and Outbound data flow
List and describe the ODU subcomponents
Explain the features, relevant LEDs and LCD displayed parameters of the IDU
Demonstrate the VSAT configuration procedure
List and describe all the steps involved in the commissioning process
Test and troubleshoot VSAT/Network integrity using basic networking commands
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Call Center/Support Courses
Course Name: VSAT Installers Train-the-Trainer (TTT) Course
Course Code: TTT101
Duration:3 days
Enrollment:Minimum 5, Maximum 10
Prerequisites: Professional VSAT installation background essential. Basic knowledge ofNetworking, Technical Degree or equivalent work experience; ability to read, write andcommunicate effectively in technical English are basic prerequisites for the course.
Overview: This course is aimed at professional VSAT installers whose task will be to trainnew VSAT installers and eventually become VSAT installation instructors. Upon completionof the course, the instructor will acquire all the necessary knowledge, documentation andtools to successfully train, test and evaluate a participant in a VSAT Installers course.
The following main subjects will be covered in the VSAT Installers Train-the-Trainer course:1. VSAT IDU installation and configuration.2. A .75 antenna pointing.3. Troubleshooting of various hardware and software related problems associated with
the customers equipment.
Course Objectives:Upon completion of this course, the instructor will be able to:
Understand the basics of Satellite Communications
Use relevant Satellite and RF terminology and acronyms
Describe the advantages and disadvantages of a Satellite based network as compared
to alternative broadband technologies Understand the TCP/IP protocol, IP address scheme, and use of sub-netting
Describe basic network components
Illustrate the basic Inbound and Outbound data flow
List and describe the ODU subcomponents
Explain the features, relevant LEDs and IDU LCD parameters
Demonstrate VSAT configuration procedure
List and describe the steps involved in the commissioning process
Test and troubleshoot VSAT/Network operation using basic networking commands
Point a 0.75 satellite