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Oracle Business Intelligence Support and Best Pra

Shantaram Vudayagiri, Principal Technical Support Engineer

Tom Wright, Principal Critical Accounts Manager


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Abstract

You run your business on Oracle Business Intelligence/Hyperion

applications from Oracle and learn best practices fromthe Support Experts. Now hear from Oracle experts about how to

take full advantage of all the great tools, resources, and product

updates you're entitled to through Oracle Support. In this session,

you will learn how to work more efficiently, prepare for upgrades

more easily, and effectively manage risk. Topics include

diagnostics, configuration management tools, and Oracle SupportCommunities. Come hear about the best practices, the tips and

techniques including the automation of the upgrade process. New

users and experts alike will walk away with fresh ideas and easy-

to-implement next steps.


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The following is intended to outline our general prod

direction. It is intended for information purposes onland may not be incorporated into any contract. It is

not a commitment to deliver any material, code, or

functionality, and should not be relied upon in makin

purchasing decisions.

The development, release, and timing of any feature

or functionality described for Oracles products rema

at the sole discretion of Oracle.


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Oracle Premier Support

Comprehensive Coverage enhanced by Proactive Sup

features

Service and Support

Quickly diagnoseand resolve issues

Expert technical support

Rapid-response fieldservice

Lifetime Support

Tools and Resources

Get the most of yourOracle products with

proactive features

Oracle knowledgebase

Product health checks

My Oracle Support

Product In

Keep pace and capita

opport

Updates

New release

Tools to assiand upgrade


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Perceived Value of Proactive Services

Nine out of ten (93%) respondents worldwide agree it is important for IT providers to invest in product and s

IDG Research Services "The Future of IT Services and Support.Base: 308 Total 100 U.S.. 100 EMEA 100 APAC Jan. 2010.


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Program Agenda

Installation & Upgrade Preparation

Knowledge and Diagnostic Tools for Success

Support Best Practices


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Evaluate Plan

Configure

Test

Implement Accept



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Evaluate Information gathering

Product and environment basic understanding

Decision to proceed


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Plan Product and environment detailed understanding

Project planning and preparation

Resource consideration and planning


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Simple Install only deploys JEE components to WLS

Admin Server lower memory usage Ability to apply updates

Support for pre-existing MDS schema

Install into a pre-existing, empty, WLS Domain

Installation New in 11.1.1.5


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Roadmap to installation

Read the release notes and doc (twice) Is machine DHCP?

If YES, then install loopback adapter

Download files (shiphome)

Unpack to required location

Run RCU to create schemas Run installer

Install required files

Configure

Installation Procedures and Options


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Install Options

Simple

Easiest way to install Oracle BIEE WLS Admin Server

Enterprise

Adds more options, e.g. Ports and Oracle Home names

Used for creating a new install

Performing a horizontal scale out to another machine Software Only

Used for advanced configuration, only file copy of inst

Separate configuration phase

Installation Procedures and Options


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Configure Project plan in execution against test environment

Multiple cycles

Continuous improvement


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Test

Unit and functional testing

Performance considerations

Load considerations


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Implement

Project plan in execution against production environment

Configuration management

&


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Accept

User and system testing

Release to production

System maintenance plan

I t ll ti & U d P ti


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Evaluate

Plan

Configure

Test

Implement

Accept



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Knowledge and Diagnostic Tools

for Success

K l d d Di ti T l f S


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Knowledge

Instant access to product solutions and alerts

Upcoming knowledge events

K l d d Di ti T l f S


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Knowledge

Updated frequently asked questions

Detailed steps to resolve specific concerns



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Communities

Subscribe, learn and share

Customize the content to your specific needs



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Communities

Information and documentation exchange

Best practices and experiences from the community



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Remote Diagnostic AgentAutomated diagnostic information

Data collections of logs and event files



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Remote Diagnostic Agent Key parameter collection crucial to troubleshooting

Minimizes the requirement for follow up questions

Identification of product patches installed



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Remote Diagnostic Agent

- RDA diagnostic tool is available for OBIEE 10g/11g and Applications 7.9.5.x

- KM document - Remote Diagnostic Agent (RDA) - OBI

(Doc ID 1111094)



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Oracle Configuration Manager

Alerts, health checks and standard metric definitions

Implementation and configuration collections



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Oracle Configuration Manager: HC Examples

Netdelay and netretry values

Application ports to avoid conflicting tools



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Configuration and OCM Configuration fields in the Servicprovides information about OCM configuration

- OCM download is available on My Oracle Support >Collector

OCM collections for OBI 11g will be included in OCM fut

Configuration and OCM Configuration fields in the Serviprovides information about OCM configuration


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Oracle Support Central location for Support Information on the Oracle Webs

Includes support policies, popular downloads, license codes

white papers, brochures, demos and much more



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Service Request My Oracle Support SR Creation

More detailed and complete information = faster support

assistance and resolution



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Suppo t est act ces

Knowledge Management KM is a first step towards finding a solution

New knowledge documents continuously created

Improve KM content, provide your feedback within KM



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pp

Patches & Updates

Single location for downloading patches and updates

Determine what patches were viewed, downloaded and mar

as favorites



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Community

Exchange information and ask/answer questions before orduring the SR process

Opportunity to interact with other customers and share

experiences

Program Agenda


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g g





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Question and Answer


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Oracle Proactive Support Delivers


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ppMeeting the capabilities required by CIOs

Desired Capability* My Oracle Support Feature

Proactive Automated Health Checks

/Alerts

Security & Product Alerts

Health Checks & Risk Analysis for Oracle Su

systemsAutomated Service Requests

Automated Patch Management &

Provisioning

Patch Advice & Recommendations

Patch Planning

Embedded & Automated Configuration

Management

System configurations linked to

Service Requests and Alerts

Configuration History & Compare

Online Knowledge Management

My Oracle Support Knowledge Base:over 900,000 articles

Collaborative Online Communities My Oracle Support Communities:185+ communities, 230,000+ members

* IDG Research Services "The Future of IT Services and Support.Base: 308 Total; 100 U.S..; 100 EMEA; 100 APAC Jan. 2010.


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