WORK IN A TEAMEffective TeamworkTeam Building

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REVISIONTEAMS & TEAMWORKACTIVITYEffective TeamworkTeam Building

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DEFINITIONS

What is a team? A group of people who are united in working towards a

common goal What is teamwork?

The ability of people to provide complementary skills, a willingness to share knowledge and skills and assist other team members to achieve a common goal

What is effective teamwork? All team members having a sound knowledge of their job

and responsibilities as well as those of other team members.

Commitment and co-operation to achieve team goals Open communication channels Recognising everyone in the team is important

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TEAMWORK

• Working together to achieve common goal

• Everyone has to ‘play the game’ to win

• Everyone in the team is important.

• Communication is essential for team to succeed.

• Good group cohesiveness• Rest and Recreation

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WHAT ARE THE BENEFITS OF TEAMWORK?

FOR EMPLOYEES• Tasks are completed more quickly• Greater job satisfaction• Work is often more enjoyable – happier

workplace• Ability to draw on other peoples’

experiences and ideas – getting support in the workplace

FOR EMPLOYER• Improved production and higher staff

morale• Reduced staff turnover• Increased profits and product qualityFOR CUSTOMERS• Better products and customer service

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FEATURES OF GOOD TEAMWORK• Positive Attitude from all team members

• Tolerance, Honesty and Respect• Co Operation

• Commitment and dedication• Trust & Support for each team member

• Recognition of realistic team goals• Effective communication skills

• Team members take pride in the team’s achievements and accept credit as a group rather than as individuals

• Readiness to meet the needs of other team members• A willingness to participate as a Team Member –

planning and organising daily, weekly or monthly tasks• Sense of humour

YOUR ROLE IN A TEAM

Acknowledge individual skills and knowledge Encourage all team members to contribute ideas Listen to team members Include all team members in activities Criticise the results not the person Be constructive when criticising Offer help Reward achievements – both individual and team Take responsibility for designated tasks Encourage team ownership – all working for the one

goal

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HOW CAN YOU RECOGNISE AND ACCOMMODATE CULTURAL DIFFERENCES IN YOUR TEAM?

What type of differences could there be? Different cultural background

Age/GenderYou must understand the need for:

Tolerance and respecting differences Adopting a sensitive approach when dealing with another point of view

Constructively raising and discussing issuesStrategies to adopt when dealing with cultural differences in

your team include: Participating in staff training

Adopting a professional attitude Using staff cultural skills to enhance awareness

Using a variety of different communication media Promoting cultural celebrations

Celebrating differences Developing a tolerance of cultural difference

Actively seeking to break down barriers8

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HOW CAN YOU IDENTIFY TEAM GOALS? Analyse your team and their

Purpose and aim Size Goals

Large establishment will assist by having decided on the goal, mission and vision of the hotel

Your team will then work towards achieving these goals

This can be achieved by having regular team meetings

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HOW CAN YOU IDENTIFY TEAM GOALS?

WORK IN YOUR TEAM TO BUILD THE TALLEST FREE STANDING TOWER

POSSIBLE THROUGH USING:

1. Newspaper 2. Straws 3. Sticky Tape

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WHY ARE TEAM MEETINGS IMPORTANT?

• Discuss and resolve problems• Share ideas• Draw on other people’s knowledge• Planning• Sharing information relative to the department

and the hotel• Discussing information in relation to specific

guests, for example, guest history

TIME/TASK MANAGEMENT WITHIN TEAMS

Task ManagementPrioritising

Practicing good time managementNegotiation

Completion of tasks within a time frameRecognising individual and group needs

Time ManagementPrioritisingDelegation

Problem SolvingDecision Making

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WHEN SHOULD YOU ASK FOR ASSISTANCE?

Good teamwork means you should never be afraid to seek assistance. Where would you find this information?

In SOP – Standard Operating Procedure Manuals From supervisors From fellow team members General business protocols

Department heads and managers Human Resource Department

When do you offer assistance?

To ensure designated work goals are met and someone in your team needs assistance.

Understand: Why it is important to demonstrate respect and empathy when dealing with your colleagues?

Put yourself in their shoes The reason why co-operation and good working relationships are important The importance of having a knowledge of work groups member’s responsibilities and duties Planning and organising work routines

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FEED BACK AND NEGOTIATIONFeedbackHow do you acknowledge and respond to feedback and

information from other team members? Feedback can be informal or formal

Comments from other team members Performance appraisal from your workplace

Leading to improved work practices

Negotiation If you need to negotiate change to meet your work goals

you will need to develop skills in: Negotiation Communication Prioritising

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