Training Day
AgendaGreetings and Introductions
Fire Procedures & Health and Safety
Manual Handling
Customer Services & General Duties
Dress Code & Appearance
Waiting On, Plate and Table Service
Breaks, Tips, Mobile Phones and Work Mentality
Trainer
Sophie Preston-Hall
Fire Procedures and Health & Safety
Fire Procedures
Drug & Alcohol consumption
Hygiene
Burns/Scolds
Manual Handling
One third of Work injuries are caused by bad manual handling
What's your lifting capacity?
The environment and load
Customer Service
Courteous Manner - Remember you are representing Elite Staffing
Be Polite
All customers are Sir or Madame
Always be helpful
Smile
Good
Evening
Sir
On duty you will be expected to use your time effectively
by carrying out general tasks
•Setting tables, checking tables have been laid up
•Clearing down the still room area
•Making up butter/condiment dishes or folding napkins
•Glass collecting and clearing tables or rubbish
•Polishing glasses ready for next function
•Polishing all cutlery
•Function set ups and clear downs
•Any reasonable task asked by your Team Leader or the Manager on Duty
Dress Code•Clean, Tidy & Well Groomed
•Make Up, Perfume & Aftershave
Discreet
•Tattoos covered
•Nails clean, well manicured & unvarnished, no false nails
•No facial or tongue studs
•Hair clean, tidy & tied back
ClothingBlack trousers or skirt
Long sleeved white or black shirt
Black 5 button waistcoat
Black tie
Black socks
Polished black shoes
Responsibilties Industry Standards and Expectations Briefing before you start work General Principles Laying up and setting tables for breakfast Laying up and setting tables for dinner Silver Service
Waiting on, plate and table service
•Remember every establishment has their own methods and process.
•Taking afternoon Tea at the Ritz would be a different experience to having tea at you’re local
cafe.
•Always arrive a minimum of 15 minutes prior to your shift beginning
General proceduresGet to know your working environment ‘lay up’ or check your tables Carrying plates correctly Serve to left, clear from right Clear quietly & away from guest Returning plates & cutlery to the kitchen Follow all other procedures as instructed
Setting a table
Silver Service•Used at formal dinners or for serving bread rolls
•Require a large fork & spoon
•Clean Waiters Cloth
•Serve from the left & always get as close to the guest as possible
Practice makes Perfect
Breaks• By working time regulations you are not entitled
to a break unless you are booked for a 6 hours shift, then you are entitled to 20 minutes.
• Cigarette Smokers must use designated smoking
area. Don’t forget to wash your hands
• Personal Cash - we request that do not have more than £10 on your person whilst on shift
Mobile phones
During shift mobile phones must not be used. If on your person they must be switched off. They are not to be seen whilst on duty.
Your team leader may use the work phone - this is not a signal that it is ok to use your Mobile Phone.
Work mentality
You are being paid and you are on duty
Work Mode not Social Mode
Chatting with your work mates
Slouching
Standing with arms folded
Hands in pocket
Working for Elite
The agreement they undertake
Sickness Procedures
Alcohol
Timesheets and when they need to be in by
Contacting us
Do you have any questions?
We hope you have enjoyed the Training.