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Wake County Crowdsourcing Presentation

Date post: 13-May-2015
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Carol Laing and Ben McFadden of Wake County Public Libraries share their experience with crowdsourcing, which refers to any of a number of ways organizations can use the wisdom of the "crowd" to help generate ideas and solve problems.
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welcome to
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Page 1: Wake County Crowdsourcing Presentation

welcome to…

Page 2: Wake County Crowdsourcing Presentation

the art of capturing ideas:

internal crowdsourcing

in libraries

Page 3: Wake County Crowdsourcing Presentation

introductions:carol: chair

ben: token male

who are you?

Page 4: Wake County Crowdsourcing Presentation

crowdsourcingexample

threadless.com

Page 5: Wake County Crowdsourcing Presentation

what is crowdsourcing?

not new

doesn’t have to betech-based

Trend of leveraging the intelligence of the crowd.

Page 6: Wake County Crowdsourcing Presentation

what is crowdsourcing?

See our booklist for more!

Page 7: Wake County Crowdsourcing Presentation

what is crowdsourcing?

you might already be doing it!

how do you currently leveragethe wisdom of your “crowd?”

Page 8: Wake County Crowdsourcing Presentation

How is wcpl using the

crowdsourcing concept?opportunity for staff feedback

managem

ent

capturing ideas that might’ve been lost

staff

Page 9: Wake County Crowdsourcing Presentation

of puzzles & elephants

Page 10: Wake County Crowdsourcing Presentation

crowdsourcingwcplideas

where it all began…

Page 11: Wake County Crowdsourcing Presentation

crowdsourcingexamples

my starbucks idea

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crowdsourcingwcplideas

Project development - June 2010 to September 2010

One year anniversary on September 25!

Page 13: Wake County Crowdsourcing Presentation

crowdsourcingwcplideas

Select technology and customize design

Define process to act on recommendation.

Market tool to management and staff.

Manage tool.

Page 14: Wake County Crowdsourcing Presentation

crowdsourcingwcplideas

Page 15: Wake County Crowdsourcing Presentation

crowdsourcingwcplideas

InReview

Hot20

Votes30 days

In Progre

ss

CLOSED

COMPLETE

Page 16: Wake County Crowdsourcing Presentation

crowdsourcingwcplideas

voting activity

Page 17: Wake County Crowdsourcing Presentation

crowdsourcingwcplideas

191 out of 250 staff members

about 76%

Page 18: Wake County Crowdsourcing Presentation

crowdsourcingwcplideas

Page 19: Wake County Crowdsourcing Presentation

crowdsourcingwcplideas

Page 20: Wake County Crowdsourcing Presentation

crowdsourcingwcplideas

ideascale

Page 21: Wake County Crowdsourcing Presentation

crowdsourcingin action

idea voting statistics187 Ideas, 615 Comments, 3670 Votes

Page 22: Wake County Crowdsourcing Presentation

crowdsourcingin action

Complete 21In Progress 10In Review 31Recent 25

Closed100

Page 23: Wake County Crowdsourcing Presentation

crowdsourcingin action

Page 24: Wake County Crowdsourcing Presentation

crowdsourcinghow to measure success

traffic

percentage of participants

survey results/perception of effectiveness

Page 25: Wake County Crowdsourcing Presentation

crowdsourcingour experience

live and learnif we had it to do over…

Page 26: Wake County Crowdsourcing Presentation

crowdsourcingour experience

clear guidelinesWhat’s appropriate/language

Page 27: Wake County Crowdsourcing Presentation

crowdsourcingour experience

control vs opennessengaging managers

Page 28: Wake County Crowdsourcing Presentation

crowdsourcingour experience

communicationof idea progress

Page 29: Wake County Crowdsourcing Presentation

crowdsourcingour experience

what’s next?going forward…

Page 30: Wake County Crowdsourcing Presentation

crowdsourcingour experience

direct responseof managers

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crowdsourcingour experience

rebranding:new push for users

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crowdsourcingand you

things to considerregular newsletter

celebrate your successes

Page 33: Wake County Crowdsourcing Presentation

crowdsourcingand you

things to considerstaff buy-in

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crowdsourcingand you

things to considerlimits of software

Page 35: Wake County Crowdsourcing Presentation

crowdsourcingand you

things to consideranonymity issues

Page 36: Wake County Crowdsourcing Presentation

crowdsourcingand you

things to considerenergetic committee

Page 37: Wake County Crowdsourcing Presentation

crowdsourcingand you

things to considerups and downs: normal

Page 38: Wake County Crowdsourcing Presentation

crowdsourcingand you

things to considergo with the flow!

Page 39: Wake County Crowdsourcing Presentation

crowdsourcingQuestions & Answers


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