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Wake County Regional Centers’ Annual Report to the Human Services Board
November 2013
Eastern
Regional Center
Northern
Regional Center
Wake County Southern Regional Center
130 N Judd Parkway NE
Fuquay-Varina, NC 27526
919.557.2501
Director: Ms. Rosena West
http://www.facebook.com/wakesrc
Wake County Northern Regional Center
350 E Holding Avenue
Wake Forest, NC 27587
919.557.2501
Director: Mr. Ross Yeager
http://www.facebook.com/wakenrc
Wake County Eastern Regional Center
1002 Dogwood Drive
Zebulon, NC 27597
919.404.3900
Director: Mr. Darryl Blevins
http://www.facebook.com/wakeerc
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Introduction
In 1996, Wake County opened its first Regional Center, Southern Regional Center, (SRC) in
Fuquay-Varina, NC. The concept was based on a simple principle - bringing County services
to citizens in outlying communities. Regional Centers bridge transportation gaps, increase
access to services, promote partnerships, and enhance cohesion of services through
collaborations with local service organizations. The Eastern Regional Center (ERC) in
Zebulon, NC opened its doors in 2002, the Northern Regional Center in Wake Forest
followed in 2008.
With each new facility, the Regional Center model began to evolve from a nearly exclusive
Human Services service portfolio to become multi-departmental County facilities. As noted
later in this report, Regional Centers include functions such as: Revenue, Register of Deeds,
Sheriff’s Office, Building Inspections, and Board of Elections. The Eastern and Northern
Regional Centers share their campuses with Community Services libraries.
Beginning in 2008, Wake County Human Services began to build on the success of Regional
Centers by leasing space within a high Human Service need area – Millbrook Road /
Brentwood communities. The Human Services Center model increases access, promotes
Human Capital Development, and matches services to the unique needs of the communities
they serve. The South East area of Raleigh stands as another example of an area which may
benefit from this model. In addition, the Western Region of Wake County may ultimately be
best served with a Human Service Center. The local municipalities have the infrastructure
that would make County Regional Center services (ie: Sheriff, Inspections) duplicative.
Regional Centers have long served as “learning laboratories” for new initiatives and service
delivery strategies. New technologies in the Economic Programs and Public Health have
provided us with more leveraged ways to deploy and use our comparatively smaller staffing.
We also consistently weave Service Integration into our service delivery and technology has
increasingly helped us to better create a seamless, more complete experience for those we
serve.
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The Regions (Boundaries slightly modified to align with Census Tracks)
WCHS Client Hot Spots
Poverty Maps
Northern Region
Southern Region
Eastern Region
Northern Region
Eastern Region
Southern Region
Maps: Wake County GeoPortal
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Demographics
Area Population Growth (4/00 – 4/10)
Race (AA) (H) (As)
Median HH $
Poverty Level
Age <18 65+
Single Parent HH
Crime Rate
Wake County 900,993 43.5% 20% 10% 5% $63,770 10% 26% 9% 3.5% 2.83%
~Eastern Region~ 64,944 29% 15% 1% 28% 9% 4.9%
Knightdale 11,401 91.4% 38% 11% 2% $71,922 5% 29% 6% 5.0% 3.25%
Wendell 5,845 37.6% 30% 12% 1% $35,864 15% 30% 12% 5.1% 2.08%
Zebulon 4,433 9.6% 38% 16% 1% $34,750 27% 28% 13% 6.1% 6.81%
Remainder 43,265 27% 16% 1% 28% 8% 4.6%
~Northern Region~ 142,124 14% 6% 3% 30% 8% 2.9%
Rolesville 3,786 317% 18% 6% 3% $66,328 10% 33% 7% 2.1% 1.82%
Raleigh (part) 18,272 11% 6% 3% 26% 10% 2.9%
Wake Forest 30,117 132% 15% 6% 3% $69,222 8% 32% 8% 3.1% 2.54%
Remainder 89,949 13% 6% 4% 30% 8% 2.9%
~Southern Region~ 107,897 13% 8% 2% 30% 8% 2.7%
Fuquay-Varina 17,937 127.1% 19% 10% 2% $59,423 8% 30% 11% 3.7% 4.54%
Holly Springs 24,661 168.3% 12% 6% 3% $85,000 4% 35% 5% 2.6% 1.24%
Remainder 65,299 12% 9% 2% 29% 8% 2.4%
Garner South/S. Central 25,745 44.7% 32% 10% 2% $60,366 5% 28% 12% 4.2% 4.03%
Sources: Wake County Planning; US Census Bureau 2006-2010
American Community Survey Table; NC Department of Justice
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S E R V I C E S
Human Services Adult Medicaid
Child Day Care
Child Welfare
CC4C
Energy Program
Family & Children’s Medicaid
Food & Nutrition Services
PCM
Public Health
WIC
WorkFirst
Environmental Services Rabies Clinics
Water Programs
Sheriff’s Office
Community Services Building Inspections
Veterans’ Services
Register of Deeds Birth Certificates
Revenue
Capital Area Workforce Development One Stop
Americorp
Jobcorp
Board of Elections
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WCHS -DSS Service Highlights
~Source: 2013 GIS GeoMapping Project
WCHS –Public Health Service Highlights
~Source: AS400 FY ‘12-‘13
0
5000
10000
15000
20000
25000
30000
Adult MA Cases FCMA Cases FNS Cases Child WelfareAssessments
WIC MonthlyVisits
SRC
NRC
ERC
3937
1519
3595
942
604 357
Aggregate
Prenatal
Immunizations
Family Planning
Child Health
STD
Migrant Health
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County Department Service Highlights FY ‘12-‘13
A G G R E G A T E
Revenue: Total Collections $7,275,795
Register of Deeds: Birth Certificates 4,110
Board of Elections: Voters 12,166+
Environmental
Services: Rabies Clinics 945+
Sheriff’s Office: Deputies on site 19
Community
Services: Inspectors on site 14 ~Sources: Listed Department’s records
Regional Centers are designed to provide services to all citizens of the
communities they serve. The items appearing on this page are intended to
provide some insight regarding service demands beyond the scope of the
Human Services programs highlighted on prior pages.
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Partnerships:
Examples of Partnerships Within Each Region (not a complete listing)
ERC NRC SRC
Family Community Network ChurchNet S. Wake Faith Community in Action
Wake Tech Meals on Wheels SouthLight
Zebulon First Baptist Lions Club of Wake Forest S. Wake Family Medicine
Wendell United Methodist Northern WCPSS Advisory Committee Wake Tech
Habitat of Wake County Wake Tech Fuquay-Varina Food Pantry
Zebulon Housing Authority Tri-Area Ministries Holly Springs Food Cupboard
Shepard’s Care Restoration CDC InterAct
Zebulon Community Center One Harvest Poe Center for Health Education
Community Advisory Committees: Each Regional Center has a nine to fifteen member Community Advisory Committee. This
now includes the Western Region. Membership is comprised of local community leaders.
The intent is to foster collaboration and promote engagement between County services and
the community. The groups meet at least bi-monthly. Each year the Regional Community
Advisory Committee hold a joint meeting in which the four committees work on shared
initiatives and projects to promote the regional concept
Current Community Advisory Committee Membership
ERC NRC SRC James Roberson, Knightdale Town
Council/ Wake Tech Eugenia Pleasant, Chair
Restoration CDC Billy Smith, Chair G.O.L.D Coalition
Lue Geddis, Community at Large Knightdale
Bryan Hicks, Vice Chair Town of Rolesville
Judith Stephens, Co-Chair Family Aid - Southlight
Annie Horton, Foster Parent Wendell
Toshia Rice, Education Clarence Briley Pine Acres Community
James Parham, Comissioner Wendell
Mark Williams, Town of Wake Forest
Lunette Vaughan, NCECA Piney Grove SR Adults Coordinator
Lorrinda S. Michieka, Business Wendell
Christina Piscitello, Wake County Community Services
Mayor Richard Sears Holly Springs
Burnetta Smith, Housing Authority Zebulon
Bettie Murchison, Non-profit Client Advocacy
Mayor Ronnie Williams Garner
Dr. Laura Johnson, Business Zebulon
Jenny Rowe, Rolesville Chamber of Commerce
Norma Montgomery, Garner Senior Center Board President
Glenn York, Community at Large Zebulon
Lynda Creutzburg, Community at Large
Pastor Carmen Defendini (Ex-Officio) Outreach Minsitires
James Ira Nixon, Community at Large Zebulon
Jennifer Manley, Non-Profit Child Services
Mayor John Byrne (Ex-Officio) Fuquay-Varina
Leona Doner, Community at Large Zebulon
Gail Bardazis-Craft Wake Forest Chamber of Commerce
Roger Brantley, Community at Large Zebulon
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Initiatives and Projects:
The Regional Service Delivery Model provides opportunity for innovation. Given the array of services
and their close proximity to each other within our facilities, service integration often occurs very
organically. This is further enhanced our work with community partnerships. Collectively this
provides great opportunity for the Regional Center to develop projects and initiatives that make
good business sense and improve Customer results and satisfaction.
Southern Regional Center:
Fuquay-Varina Area Community Collaborative: The Fuquay-Varina Area Community Collaborative is a committed group of area community members, faith partners, civic, charitable organizations and Wake County Human Services working together to enhance the quality of life for people living in the southern region. The model was developed with the assistance of Wake County's Community Resource Connection which offers a "No Wrong Door" approach so that older adults, adults with disabilities and their caregivers can find information and services through any number of community partners. The Fuquay- Varina Area partners adopted that approach and designed strategies to serve the broader public. The goal is to:
· Implement Human Capital Development strategies to help community members build life skills and a can do
mind set · Develop partnerships for better coordination of care systems · Implement community strategies to enhance family well-being and remove service barriers · Create a coordinated system of care among the partner organizations within the community collaborative -
“No Wrong Door”
Medical Home and Preventive Health Care: Public Health clinics have always been highly utilized by populations who have difficulty accessing health care in the private sector. Regional Center clinic locations have made public health services additionally attractive because of the multiple sites. The partnership with Wake Health Services, Inc. at Southern Regional Center continues to increase the number of consumers establishing a medical home. Consumers have the benefit of comprehensive health care in addition to other Human Services and County services. The partnership expanded the scope of health services, thus, increasing the Center’s ability to place a broader emphasis on prevention. Through the Department’s Health Promotions/Disease Prevention unit we have provided on site nutrition education, health prevention education, screening and management services for chronic illnesses.
Southern Region Community Advisory Committee – NCFAST: The Southern Region Community Advisory Committee and area service providers participated in NCFAST training to assist consumers during the implementation of the automated eligibility system. The goal is to have community members who can serve in a helping capacity throughout the region increasing consumer utilization of online applications for benefits.
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Eastern Regional Center:
The Human Capital Develop Fair is an annual event. The purpose and vision of the Fair is to transform the way our Human Services Department responds to assisting families that promotes economic self-sufficiency. The day consists of vendors that support the eight tracks of Human Capital Development, on site interviews from employers, networking, workshops, door prizes, food and Teaming for Technology computer pick up. Internal programs were also showcased. 2013, 125 families participated in the event.
The Healthy Promotion Initiative was developed to educate consumers in the east through
targeted health messages through -out the year. Each Center participates in healthy
“team-building” activities and events. Community partners participate by offering healthy
cooking classes, nutrition counseling, exercise classes and health fairs.
Exercise as Medicine Project – ERC is one of seven medical offices whose clinicians are participating with this PILOT project. During a client’s visit, the provider would assess the adult &/or child/youth’s level of physical activity and prescribe an exercise regimen as a means of improving their health.
Northern Regional Center:
The “Burning Glass” project provides
comprehensive service information to
our clients directly within our lobby. We
refer to it as: “Self-Service Service
Integration” During 11 months of operation over 6,000 fact
sheets and 850 wheels have been taken
Northern LIGHTs (Living In Good Health Together): The Northern Regional Community
Advisory Committee developed an interactive project to map
healthy activities and resources available in the Northern Region. This
includes walking trails, Parks and recreation activities, healthy food
resources & information and Support Groups/ health advocacy.
This works was completed as a result of the recent Community
assessment which revealed “Overweight/Obesity” was the number one health concern
for this region.
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Regional Results from the
Agency wide Customer Service Survey
Wake County Human Services Annual Customer Service Survey
Program Level Data
Courtesy Knowledge Respect Helpfulness Quality Building
AGENCY 4.49 4.44 4.51 4.49 4.46 4.41 EASTERN REGIONAL 4.43 4.46 4.49 4.48 4.43 4.47 NORTHERN REGIONAL 4.88 4.82 4.88 4.91 4.82 4.91 SOUTHERN REGIONAL 4.66 4.58 4.66 4.65 4.66 4.61
00.5
11.5
22.5
33.5
44.5
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AGENCY
REGIONAL CENTERS
FY ‘12 – ‘13
Aggregate AGENCY Score
89.35%
Aggregate REGIONAL CENTERS Score
93.1%
Above Agency Average Below Agency Average