Date post: | 14-Jul-2015 |
Category: |
Business |
Upload: | jessica-oliver |
View: | 714 times |
Download: | 2 times |
1 winner (Coca-Cola
Japan)
1 2 3
1 2
2
‘ ’
63%
37% 36%
64%
Asia
UK
12%
44%
32%
12% 9%
39%
36%
16%
WHAT INFLUENCES THE NET PROMOTER SCORE?
8%
6%
5%
81%
Word-of-mouth Competitive activity
Communications Customer experience
1
2
3