Washington State Employee Engagament SurveyEmployee Engagement. Survey 2017: 2017 Washington State...

Report prepared by the Washington State OFM, State Human Resources Division, December 2017

Department of Transportation

Washington StateEmployee EngagementSurvey

2017

2017 Washington State Employee Engagement Survey


Table of Contents

Report Section Excel Tab Data QuestionsPage in PDF

2017 Ratings by Question Ratings

What are our 2017 survey results?How do our percent positive responses compare to the enterprise overall?

2

Employer of Choice Results WA Employer of Choice

What is our Employer of Choice score? How much progress did we make since last year and since 2013?

3

Spotlight on the Work Environment

Results WA Work Environment

What are the 2017 survey results for the rotating question on the work environment? 4

Spotlight on the Work Environment Demographics Work Envir Do the work environment scores differ by

demographic groups? 5

Trend of Positive Responses Trend (%) How do our results this year compare to our

results since 2013? 6

Positive Responses by Demographics Demographics (%) Were responses from groups in the agency

different from each other? 7

Trend of Averages Trend (Avg) How do our results this year compare to our results since 2013? 10

Average Response by Demographics Demographics (Avg) Were responses from groups in the agency

different from each other? 11

Statistics Report Statistics Report

How much did employees have a common response to a question? What are the percent negative responses? How many responses were missing?

14

Survey Results (Beginning in cell AG21) Where's our agency-added question data? (Excel Tab

Only)

Additional ResourcesWhom do we contact if we have questions about our survey report or data?

How did we do compared to others?What was going on during and before the survey that might explain the different scores?

Employee Engagement Problem Solving Guide

Employee Engagement Toolkit

[email protected]@ofm.wa.gov

Statewide and Small Agency Roll-up reports will be emailed in December 2017. The formal statewide report will be on hr.ofm.wa.gov in April 2018 and includes summary data by agency.

What tools are available to help us take action on our data?

1

http://hr.wa.gov/WorkforceDataAndPlanning/WorkforceDataTrends/StateEmployeeSurvey/Pages/Employee-Engagement-Problem-Solving-Guide.aspx

http://sp.des.wa.gov/ofm/sthr/eet/SitePages/Home.aspx

mailto:[email protected]

mailto:[email protected]



2017 Ratings by Question 3211 Responses 46% Survey Response Rate

Department of Transportation

Average1) I have the opportunity to give input on decisions affecting my work. 3.7 63% 62%2) I receive the information I need to do my job effectively. 3.8 72% 72%3) I know how my work contributes to the goals of my agency. 4.1 79% 82%4) I know what is expected of me at work. 4.2 85% 87%5) I have opportunities at work to learn and grow. 3.6 60% 63%6) I have the tools and resources I need to do my job effectively. 3.9 73% 71%7) My supervisor treats me with dignity and respect. 4.3 85% 86%8) My supervisor gives me ongoing feedback that helps me improve my performance. 3.7 61% 69%9) I receive recognition for a job well done. 3.3 50% 56%10) We are making improvements to make things better for our customers. 3.7 64% 66%11) A spirit of cooperation and teamwork exists in my work group. 3.8 70% 72%12) I know how my agency measures its success. 3.3 51% 57%13) My agency consistently demonstrates support for a diverse workforce. 4.0 74% 73%14) I receive clear information about changes being made within the agency. 3.3 49% 50%15) I am encouraged to come up with better ways of doing things. 3.5 56% 57%16) We use customer feedback to improve our work processes. 3.2 45% 48%17) People are treated fairly in my work group. 3.9 74% 72%18) At my job, I have the opportunity to make good use of my skills. 3.9 71% 72%19) In general, I'm satisfied with my job. 3.8 71% 72%20) I would recommend my agency as a great place to work. 3.7 63% 63%

Percent positive may not equal equal the sum of the graph's data labels for the percent "Almost Always or Always" and "Usually" due to rounding.

Enterprise Comparison

Percent Positive

24%

20%

40%

42%

28%

24%

59%

31%

20%

25%

32%

15%

37%

13%

26%

16%

38%

32%

29%

31%

39%

52%

40%

44%

33%

49%

26%

30%

30%

39%

39%

36%

38%

37%

30%

29%

36%

39%

41%

32%

22%

18%

13%

9%

21%

18%

8%

21%

25%

22%

16%

24%

15%

28%

23%

28%

12%

16%

18%

19%

10%

7%

5%

12%

5%

11%

15%

9%

8%

15%

6%

15%

12%

16%

8%

9%

8%

10%

7%

7%

10%

9%

8%

9%

10%

6%

8%

Almost Always or Always Usually Occasionally Seldom

Never or Almost Never

Percent Positive

2



Employer of ChoiceDepartment of Transportation

20172016

Percent Positive

Overall Employer of Choice Score 63% 64% 1% n/a

Job Satisfaction

19) In general, I'm satisfied with my job. 68% 71% 3% 3%

20) I would recommend my agency as a great place to work. 59% 63% 4% n/a

Employee Engagement1) I have the opportunity to give input on decisions affecting my work. 61% 63% 2% 3%

3) I know how my work contributes to the goals of my agency. 78% 79% 1% -2%

5) I have opportunities at work to learn and grow. 57% 60% 3% 6%

11) A spirit of cooperation and teamwork exists in my work group. 70% 70% 0% 2%

15) I am encouraged to come up with better ways of doing things. 55% 56% 1% 2%

18) At my job, I have the opportunity to make good use of my skills. 70% 71% 1% n/a

Respect & Feedback

7) My supervisor treats me with dignity and respect. 84% 85% 1% 1%

8) My supervisor gives me ongoing feedback that helps me improve my performance. 61% 61% 0% 1%

9) I receive recognition for a job well done. 47% 50% 3% 7%

Customer Value10) We are making improvements to make things better for our customers. 63% 64% 1% 0%

16) We use customer feedback to improve our work processes. 43% 45% 2% 2%

Percent Positive: the percent of respondents who answered the question either "4 - Usually" or "5 - Almost Always or Always"2016 2017

Survey Response Count: 3491 3211Response Rate: 51% 46%

Four-year Change ('13 -'17)

One-year Change

('16 - '17)

64%

71%

63%

63%

79%

60%

70%

56%

71%

85%

61%

50%

64%

45%

63%

68%

59%

61%

78%

57%

70%

55%

70%

84%

61%

47%

63%

43%

3



Satisfaction with the Work EnvironmentDepartment of Transportation

21) How satisfied are you with your current work environment?

AveragePercent Positve1

EnterpriseComparison

Flexibility 4.0 76% 72% 59%Mobility 3.3 46% 46% 41%Physical Space 3.4 53% 54%Technology 3.8 68% 65%Well-Being 3.4 53% 53%

Work Environment Component(5) Very Satisfied

(4) Satisfied

(3) Neutral

(2) Dissatisfied

(1) Very Dissatisfied

Doesn't Apply to My Position

No Response (missing)

Total(not including

missing)

Percent Negative3

Flexibility: the ability to adjust your scheduled hours as needed 1465 877 357 198 186 123 5 3206 12%

Mobility: the ability to work remotely from a variety of locations, such as your home or alternate work sites 647 548 715 361 327 598 15 3196 26%

Physical Space: the building, furniture, lighting, noise, variety of spaces for different work tasks (concentration space, collaboration space)

678 982 755 478 233 73 12 3199 23%

Technology: your work desktop computer, laptop, mobile phone, tablet, remote access, Wifi, collaboration tools

960 1192 579 295 131 45 9 3202 13%

Well-Being: how your work environment affects your physical, social and emotional health 639 1059 791 424 263 26 9 3202 22%

1Percent answering "Very Satisfied" or "Satisfied." Does not include missing data or "Doesn't Apply."2Average percent positve for all five components (flexibility, mobility, physical space, technology, and well-being). Does not include missing data or "Doesn't Apply."3Percent answering "Very Dissatisfied" or "Dissatisfied." Does not include missing data or "Doesn't Apply."

Work Environment Index2

Overall Satisfaction

Response Counts

59%

48%

25%

22%

30%

20%

28%

21%

31%

38%

33%

12%

28%

24%

18%

25%

6%

14%

15%

9%

13%

6%

13%

7%

8%

4



Satisfaction with the Work Environment, by DemographicsDepartment of Transportation

All Area of the State Management State Employment Agency Employment

Easte

rn W

A

Grea

ter O

lympia

Are

a

Wes

tern W

A (o

utside

gr

eater

Olym

pia ar

ea)

No re

spon

se

Supe

rviso

r

Non-

supe

rviso

r

No re

spon

se

Less

than

1 ye

ar

1 to 2

year

s

3 to 5

year

s

6 to 1

0 yea

rs

11 to

15 ye

ars

16 or

mor

e yea

rs

No re

spon

se

Less

than

1 ye

ar

1 to 2

year

s

3 to 5

year

s

6 to 1

0 yea

rs

11 to

15 ye

ars

16 or

mor

e yea

rs

No re

spon

se

Number Responses 654 1061 1481 15 1028 2167 16 202 265 258 369 608 1494 15 256 325 286 384 639 1305 16

Flexibility 76% 80% 73% 62% 83% 73% 25% 84% 79% 72% 70% 75% 77% 58% 81% 79% 71% 73% 75% 77% 58%Mobility 37% 57% 41% 22% 59% 39% 44% 54% 40% 38% 42% 48% 48% 11% 53% 43% 41% 44% 47% 46% 14%Physical Space 53% 56% 51% 31% 58% 51% 57% 66% 53% 48% 45% 51% 55% 54% 64% 54% 47% 46% 51% 55% 57%Technology 68% 74% 64% 36% 76% 65% 64% 72% 63% 62% 61% 70% 71% 38% 72% 64% 64% 61% 70% 71% 43%Well-Being 56% 58% 49% 43% 61% 50% 62% 73% 55% 54% 50% 49% 53% 57% 69% 58% 53% 50% 50% 52% 40%

For more information about "Building a Modern Work Environment," visit:https://ofm.wa.gov/facilities/building-modern-work-environment

1 If 10 or more responses, the percent who answered the question either "Very Satisfied" or "Satisfied."

53%

Percent Positive1

3211

76%46%53%68%

5

https://ofm.wa.gov/facilities/building-modern-work-environment



Trend of Positive ResponsesDepartment of Transportation

2013 2014 2015 2016 2017Change from last survey

Number of all responses: 2888 3153 3360 3491 3211Response rate: 42% 46% 49% 51% 46% -5%

Positve Responses

1) I have the opportunity to give input on decisions affecting my work. 60% 57% 61% 61% 63% 2%

2) I receive the information I need to do my job effectively. 75% 71% 74% 72% 72% 0%

3) I know how my work contributes to the goals of my agency. 81% 77% 78% 78% 79% 1%

4) I know what is expected of me at work. 87% 86% 86% 86% 85% -1%

5) I have opportunities at work to learn and grow. 54% 49% 54% 57% 60% 3%

6) I have the tools and resources I need to do my job effectively. 75% 72% 75% 73% 73% 0%

7) My supervisor treats me with dignity and respect. 84% 83% 84% 84% 85% 1%

8) My supervisor gives me ongoing feedback that helps me improve my performance. 60% 60% 60% 61% 61% 0%

9) I receive recognition for a job well done. 43% 42% 46% 47% 50% 3%

10) We are making improvements to make things better for our customers. 64% 59% 64% 63% 64% 1%

11) A spirit of cooperation and teamwork exists in my work group. 68% 66% 69% 70% 70% 0%

12) I know how my agency measures its success. 50% 46% 49% 50% 51% 1%

13) My agency consistently demonstrates support for a diverse workforce. 74% 70% 72% 72% 74% 2%

14) I receive clear information about changes being made within the agency. 42% 41% 43% 44% 49% 5%

15) I am encouraged to come up with better ways of doing things. 54% 52% 55% 55% 56% 1%

16) We use customer feedback to improve our work processes. 43% 40% 42% 43% 45% 2%

17) People are treated fairly in my work group. n/a n/a n/a 74% 74% 0%

18) At my job, I have the opportunity to make good use of my skills. n/a n/a n/a 70% 71% 1%

19) In general, I'm satisfied with my job. 68% 65% 70% 68% 71% 3%

20) I would recommend my agency as a great place to work. n/a n/a n/a 59% 63% 4%

Positive Responses: the percent of respondents who answered the question either "4 - Usually" or "5 - Almost Always or Always"

6



Percent Positive by DemographicsDepartment of Transportation

All Area of the State Management

Easte

rn W

A

Grea

ter O

lympia

Are

a

Wes

tern W

A (o

utside

gr

eater

Olym

pia ar

ea)

No re

spon

se

Supe

rviso

r

Non-

supe

rviso

r

No re

spon

se

Number of all responses 654 1061 1481 15 1028 2167 16

1) I have the opportunity to give input on decisions affecting my work. 64% 69% 59% 33% 77% 56% 25%

2) I receive the information I need to do my job effectively. 71% 77% 69% 53% 80% 69% 44%

3) I know how my work contributes to the goals of my agency. 75% 83% 79% 69% 87% 76% 57%

4) I know what is expected of me at work. 85% 86% 85% 77% 88% 84% 64%

5) I have opportunities at work to learn and grow. 61% 64% 57% 58% 70% 55% 62%

6) I have the tools and resources I need to do my job effectively. 72% 77% 71% 67% 76% 72% 46%

7) My supervisor treats me with dignity and respect. 83% 87% 84% 80% 88% 83% 67%

8) My supervisor gives me ongoing feedback that helps me improve my performance. 62% 66% 58% 53% 63% 60% 47%

9) I receive recognition for a job well done. 48% 56% 47% 33% 54% 48% 31%10) We are making improvements to make things better for our customers. 62% 72% 61% 33% 72% 61% 47%

11) A spirit of cooperation and teamwork exists in my work group. 69% 76% 68% 57% 83% 65% 43%

12) I know how my agency measures its success. 51% 57% 48% 38% 58% 48% 43%

13) My agency consistently demonstrates support for a diverse workforce. 71% 80% 72% 58% 83% 70% 43%

14) I receive clear information about changes being made within the agency. 46% 57% 45% 38% 56% 46% 36%

15) I am encouraged to come up with better ways of doing things. 53% 65% 51% 31% 67% 51% 14%

16) We use customer feedback to improve our work processes. 42% 55% 39% 38% 53% 42% 50%

17) People are treated fairly in my work group. 73% 79% 72% 64% 84% 70% 40%

18) At my job, I have the opportunity to make good use of my skills. 69% 76% 68% 73% 82% 66% 62%

19) In general, I'm satisfied with my job. 72% 73% 68% 64% 78% 67% 45%

20) I would recommend my agency as a great place to work. 63% 70% 57% 50% 70% 60% 42%

If 10 or more responses, the percent who answered the question either "4 = Usually" or "5 - Almost Always or Always"

71%

71%

63%

60%

74%

73%

85%

61%

50%

64%

70%

51%

74%

49%

56%

45%

3211

63%

72%

79%

85%

7



Demographics: Positive Responses (continued)Department of Transportation

State Employment

Less

than

1 ye

ar

1 to 2

year

s

3 to 5

year

s

6 to 1

0 yea

rs

11 to

15 ye

ars

16 or

mor

e yea

rs

No re

spon

se






















8



Demographics: Positive Responses (continued)Department of Transportation

Agency Employment

Less

than

1 ye

ar

1 to 2

year

s

3 to 5

year

s

6 to 1

0 yea

rs

11 to

15 ye

ars

16 or

mor

e yea

rs

No re

spon

se






















9



Trend of AveragesDepartment of Transportation

2013 2014 2015 2016 2017

Change from last survey

Number of all responses: 2888 3153 3360 3491 3211Response rate: 42% 46% 49% 51% 46% -5%

1) I have the opportunity to give input on decisions affecting my work. 3.6 3.5 3.6 3.6 3.7 0.1

2) I receive the information I need to do my job effectively. 3.9 3.8 3.9 3.8 3.8 0.0

3) I know how my work contributes to the goals of my agency. 4.1 4.0 4.0 4.0 4.1 0.1

4) I know what is expected of me at work. 4.3 4.2 4.3 4.2 4.2 0.0

5) I have opportunities at work to learn and grow. 3.4 3.4 3.5 3.5 3.6 0.1

6) I have the tools and resources I need to do my job effectively. 3.9 3.8 3.9 3.8 3.9 0.1

7) My supervisor treats me with dignity and respect. 4.3 4.3 4.3 4.3 4.3 0.08) My supervisor gives me ongoing feedback that helps me improve my performance. 3.6 3.6 3.7 3.7 3.7 0.0

9) I receive recognition for a job well done. 3.2 3.2 3.3 3.3 3.3 0.0

10) We are making improvements to make things better for our customers. 3.7 3.6 3.7 3.7 3.7 0.0

11) A spirit of cooperation and teamwork exists in my work group. 3.8 3.7 3.8 3.8 3.8 0.0

12) I know how my agency measures its success. 3.3 3.2 3.3 3.3 3.3 0.0

13) My agency consistently demonstrates support for a diverse workforce. 4.0 3.8 3.9 3.9 4.0 0.1

14) I receive clear information about changes being made within the agency. 3.1 3.1 3.2 3.2 3.3 0.1

15) I am encouraged to come up with better ways of doing things. 3.5 3.4 3.5 3.5 3.5 0.0

16) We use customer feedback to improve our work processes. 3.2 3.1 3.2 3.2 3.2 0.0

17) People are treated fairly in my work group. n/a n/a n/a 3.9 3.9 0.0

18) At my job, I have the opportunity to make good use of my skills. n/a n/a n/a 3.8 3.9 0.1

19) In general, I'm satisfied with my job. 3.8 3.7 3.8 3.8 3.8 0.0

20) I would recommend my agency as a great place to work. n/a n/a n/a 3.6 3.7 0.1

Average of ratings where 1=Never or Almost Never 2=Seldom 3=Occasionally 4=Usually 5=Almost Always or Always

10



Average Response by DemographicsDepartment of Transportation

All Area of the State Management

Easte

rn W

A

Grea

ter O

lympia

Are

a

Wes

tern W

A (o

utside

gr

eater

Olym

pia ar

ea)

No re

spon

se

Supe

rviso

r

Non-

supe

rviso

r

No re

spon

se


1) I have the opportunity to give input on decisions affecting my work. 3.7 3.8 3.6 3.3 4.0 3.5 2.9

2) I receive the information I need to do my job effectively. 3.8 3.9 3.7 3.8 3.9 3.7 3.4

3) I know how my work contributes to the goals of my agency. 3.9 4.2 4.1 3.8 4.3 4.0 3.6

4) I know what is expected of me at work. 4.1 4.3 4.2 4.2 4.3 4.2 3.7

5) I have opportunities at work to learn and grow. 3.6 3.8 3.5 3.5 3.9 3.5 3.5

6) I have the tools and resources I need to do my job effectively. 3.8 4.0 3.8 3.9 3.9 3.8 3.3

7) My supervisor treats me with dignity and respect. 4.3 4.4 4.3 4.3 4.5 4.3 3.9

8) My supervisor gives me ongoing feedback that helps me improve my performance. 3.6 3.8 3.6 3.8 3.7 3.6 3.4

9) I receive recognition for a job well done. 3.3 3.5 3.2 3.0 3.4 3.3 2.9

10) We are making improvements to make things better for our customers. 3.6 3.9 3.6 3.2 3.9 3.6 3.3

11) A spirit of cooperation and teamwork exists in my work group. 3.8 4.0 3.8 3.5 4.1 3.7 3.3

12) I know how my agency measures its success. 3.3 3.5 3.2 3.0 3.5 3.2 3.1

13) My agency consistently demonstrates support for a diverse workforce. 3.9 4.1 3.9 3.5 4.2 3.9 3.4

14) I receive clear information about changes being made within the agency. 3.2 3.5 3.2 3.1 3.5 3.2 3.1

15) I am encouraged to come up with better ways of doing things. 3.4 3.8 3.4 3.1 3.8 3.4 2.7

16) We use customer feedback to improve our work processes. 3.2 3.5 3.1 3.1 3.5 3.1 3.2

17) People are treated fairly in my work group. 3.9 4.1 3.9 3.8 4.2 3.8 3.5

18) At my job, I have the opportunity to make good use of my skills. 3.8 4.0 3.8 3.9 4.1 3.7 3.5

19) In general, I'm satisfied with my job. 3.8 3.9 3.8 3.7 4.0 3.8 3.3

20) I would recommend my agency as a great place to work. 3.6 3.9 3.5 3.3 3.9 3.6 3.0

3.7

3.9

3.8

3.7

3.9

3.2

3.8

3.3

4.0

3.3

3.5

3211

3.7

3.8

4.1

4.2

3.9

4.3

3.7

3.3

3.6

11



Demographics: Average ResponseDepartment of Transportation (continued)

State Employment

Less

than

1 ye

ar

1 to 2

year

s

3 to 5

year

s

6 to 1

0 yea

rs

11 to

15 ye

ars

16 or

mor

e yea

rs

No re

spon

se






















12



Demographics: Average ResponseDepartment of Transportation (continued)

Agency Employment

Less

than

1 ye

ar

1 to 2

year

s

3 to 5

year

s

6 to 1

0 yea

rs

11 to

15 ye

ars

16 or

mor

e yea

rs

No re

spon

se






















13



Statistics ReportDepartment of Transportation 3211 Survey Responses 46% Response Rate

(1) Never or Almost Never

(2) Seldom

(3) Occasionally

(4) Usually

(5) Almost Always or

Always

No Response (missing)

Total Responses

(not missing)Percent Positive1

Percent Negative2 Average

Standard Deviation3

1) I have the opportunity to give input on decisions affecting my work. 162 312 720 1254 762 1 3210 63% 15% 3.7 1.092) I receive the information I need to do my job effectively. 86 212 590 1668 648 7 3204 72% 9% 3.8 0.923) I know how my work contributes to the goals of my agency. 86 174 400 1265 1275 11 3200 79% 8% 4.1 0.994) I know what is expected of me at work. 64 116 286 1399 1339 7 3204 85% 6% 4.2 0.895) I have opportunities at work to learn and grow. 225 379 667 1043 886 11 3200 60% 19% 3.6 1.206) I have the tools and resources I need to do my job effectively. 110 167 579 1562 779 14 3197 73% 9% 3.9 0.967) My supervisor treats me with dignity and respect. 117 105 264 815 1895 15 3196 85% 7% 4.3 1.018) My supervisor gives me ongoing feedback that helps me improve my performance. 227 358 656 965 993 12 3199 61% 18% 3.7 1.229) I receive recognition for a job well done. 318 494 794 945 651 9 3202 50% 25% 3.3 1.2410) We are making improvements to make things better for our customers. 144 282 709 1249 805 22 3189 64% 13% 3.7 1.0711) A spirit of cooperation and teamwork exists in my work group. 178 241 527 1246 1011 8 3203 70% 13% 3.8 1.1212) I know how my agency measures its success. 289 481 781 1160 483 17 3194 51% 24% 3.3 1.1713) My agency consistently demonstrates support for a diverse workforce. 142 197 488 1197 1166 21 3190 74% 11% 4.0 1.0814) I receive clear information about changes being made within the agency. 246 485 891 1177 401 11 3200 49% 23% 3.3 1.1115) I am encouraged to come up with better ways of doing things. 280 397 731 967 824 12 3199 56% 21% 3.5 1.2416) We use customer feedback to improve our work processes. 332 508 902 919 523 27 3184 45% 26% 3.2 1.2117) People are treated fairly in my work group. 178 243 398 1155 1216 21 3190 74% 13% 3.9 1.1418) At my job, I have the opportunity to make good use of my skills. 138 273 520 1231 1034 15 3196 71% 13% 3.9 1.0919) In general, I'm satisfied with my job. 132 251 561 1321 936 10 3201 71% 12% 3.8 1.0620) I would recommend my agency as a great place to work. 268 308 613 1029 978 15 3196 63% 18% 3.7 1.06

3Standard Deviation is a measure used to describe the variation in a dataset. A value close to zero indicates the data points in the set cluster around the mean (average), while a higher value indicates greater dispersion in the dataset.

1Percent answering "4 - Usually" or "5 - Almost Always or Always." Does not include missing data.

Number of Responses

Survey Question

2Percent answering "1 - Never or Almost Never" or "2 - Seldom." Does not include missing data.

Summary Measures (excluding missing data)

14

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