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Water Services Qualification Manual

Revision 8

Date: May 2017

Approved: ______________________________________Date: ___________

Water Services Manager

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Employee: __________________________________________

Date of Hire: ____________Date of Receipt: _____________

Employee Signature: _________________________________

Supervisor Signature: ________________________________

Trainees will be required to pass and acquire the following licenses within 12

months from hire:

A. Class “A” CDL.

B. Class “1” Wastewater Collection license.

C. Class “D” Water license.

Trainees will be required within 3 years to reach the Technician status which

requires you to achieve the following:

A. Class “C” Water Distribution.

B. Class “II” Wastewater Collection.

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Table of Contents

Section I – Water Services Technician Trainee Standby On-Call Page 4

General Requirements

Classroom Training Requirements

TCEQ Certification Requirements

On the Job Training (OJT) Requirements

Section II – Water Services Technician Trainee Primary On-Call Page 7

General Requirements

Classroom Training Requirements

TCEQ Certification Requirements

On the Job Training (OJT) Requirements

Section III – Water Services Technician Page 12

General Requirements

Classroom Training Requirements

TCEQ Certification Requirements

On the Job Training (OJT) Requirements

Section IV – Water Services Technician Senior Page 15

General Requirements

Classroom Training Requirements

TCEQ Certification Requirements

On the Job Training (OJT) Requirements

Section V – Qualifications Review

Authorized Signatures Page 19

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Section I

Water Services Technician Trainee Standby On-Call

Classroom Training Requirements Trainee Trainer Date

1. Completed Basic Water ______ ______ ______

2. Completed Waste Water Collections ______ ______ ______

License Requirements Trainee Trainer Date

1. Licensed Class D Water Distribution Operator ______ ______ ______

2. Licensed Class I Wastewater Collections Operator ______ ______ ______

3. Class A Commercial Driver’s License ______ ______ ______

Trainees will be required to pass and acquire the following licenses within 12 months from

hire

Administrative Trainee Trainer Date

1. Demonstrate the ability to create a work order ______ ______ ______

in INFOR.

2. Demonstrate ability to locate and use the SDS Book. ______ ______ ______

3. Demonstrate the ability to properly complete a locate ______ ______ ______

Request.

Operations Trainee Trainer Date

1. Demonstrate a basic understanding of a water meter ______ ______ ______

2. Demonstrate skills in using ArcGIS, doby and ______ ______ ______

as-built maps to identify and trouble shoot and

locate underground infrastructure.

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Operations (Continued) Trainee Trainer Date

3. Explain the difference in residual chlorine sampling ______ ______ ______

method for “Free Chlorine” vs “Total Chlorine”.

4. Demonstrate the ability to properly conduct a ______ ______ ______

chlorine residual test.

5. Show the ability to retrieve tank elevations and ______ ______ ______

get pressures for customer pressure complaints.

6. Demonstrate the ability to use a pressure gauge ______ ______ ______

to troubleshoot customer and system pressure issues.

7. Explain what Static and Residual pressures mean. ______ ______ ______

8. Demonstrate the ability to use Rigid See Snake to ______ ______ ______

determine customer or city issue on wastewater

lateral line.

9. Demonstrate the ability to properly transport all ______ ______ ______

Maintenance equipment.

10. Explain the purpose of the Performance Metrics ______ ______ ______

System Maintenance Trainee Trainer Date

1. Demonstrate the ability to replace a water meter ______ ______ ______

Including communicating the needed numbers

As well as the complete process in Infor

2. Demonstrate the ability to properly identify a ______ ______ ______

customer leak at the meter.

Maintenance Equipment Trainee Trainer Date

1. Demonstrate the ability to properly transport a ______ ______ ______

Backhoe and dump truck un assisted.

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Safety Trainee Trainer Date

1. Explain the process of when and how to use ______ ______ ______

trench shoring equipment.

2. Explain the definition of a Confined Space and ______ ______ ______

what is the procedure for entrance into the space.

3. Demonstrate the ability to properly set up a work ______ ______ ______

zone, observing proper traffic safety precautions

and a written detailed site plan.

4. Demonstrate the ability to effectively fill out an ______ ______ ______

on site safety tail board form.

General Requirements Trainee Trainer Date

1. Passed Review Test / Questionnaire ______ ______ ______

2. Completed all Standby On-Call OJT Signoffs ______ ______ ______

Employee has successfully completed all of the above Trainee section of the Qual Manual.

_______________________________________ ____________________

Water Services Manager Date

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Section II

Water Services Trainee Primary On-Call

Classroom Training Requirements Trainee Trainer Date

1. Completed Backhoe Operation and Safety ______ ______ ______

2. Completed TEEX Work Zone Traffic Control ______ ______ ______

TCEQ License Requirements Trainee Trainer Date

1. Licensed Class C Water Distribution Operator ______ ______ ______

2. Licensed Class II Wastewater Collections Operator ______ ______ ______

Trainees are required to obtain all necessary licenses and complete Section I, II, and III

within 3 years from hire date. (A variance for additional time may be requested and approved

by the Water Services Manager for portions not completed in Section II)

Administrative Trainee Trainer Date

1. Discuss the reporting requirements for Sanitary ______ ______ ______

Sewer Overflows (SSO) and properly complete

the required report form.

2. Explain how a customer can obtain the most ______ ______ ______

recent Consumer Confidence Report.

3. Demonstrate the ability to prioritize priority 1’s ______ ______ ______

based on issue reported.

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Operations Trainee Trainer Date

1. Explain the flow chart for the issuance of a boil ______ ______ ______

water notice.

2. Demonstrate the ability to properly conduct a Water ______ ______ ______

Distribution System “Bac-T” sample, and explain the Actions required if a sample is positive.

3. Discuss the location, capacity, and associated ______ ______ ______ pressure planes for all of the Utility`s water

storage tanks including GST and EST for central

and rural districts.

4. Discuss the normal operation of the Leander Pump _______ _______ ______

station including the flow paths, valve locations,

system controls, pump capacities, and operating parameters.

5. Discuss the normal operation of the Southside _______ _______ ______ Pump Station including the flow paths, valve

locations, system controls, pump capacities and

operating parameters.

6. Discuss the normal operation of the Sequoia Pump _______ _______ ______

station including the flow paths, valve locations, system controls, pump capacities, and operating

parameters.

7. Discuss the normal operation of the Lake Plant ______ ______ ______ Pump Station / Sun City Pump Station including

the flow paths, valve locations, system controls,

pump capacities and operating parameters.

8. Discuss the normal operation of the Park WTP ______ ______ ______

Pump Station including the flow paths, valve locations, system controls, pump capacities, and

operating parameters.

9. Discuss the normal operation of the Northlake and ______ ______ ______

Andice inline Booster Stations including the pressure

plane, pumps, pump capacities, and operating parameters

10. Discuss the normal operation of the Pastor Pump ______ ______ ______

station including the pressure plane, pumps,

pump capacities, and operating parameters

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Operations (Continued) Trainee Trainer Date

11. Discuss the normal operation of the Hoover ______ ______ ______

Pump Station including the pressure plane, pumps,

Pumping capacities, and operating parameters.

12. Explain the process for disinfection of the water ______ ______ ______

distribution system.

13. Demonstrate the process to properly take a hydrant ______ ______ ______

Out of service.

System Operations Trainee Trainer Date

1. Identify the interconnects with other water systems ______ ______ ______

and describe how to isolate or place in service.

System Maintenance Trainee Trainer Date

1. Demonstrate the ability to perform system isolations ______ ______ ______

Water and Wastewater

2. Demonstrate a thorough understanding of ______ ______ ______

water and wastewater station checks

3. Demonstrate ability to check and understand basic ______ ______ ______

SCADA functions, including tank levels, pump run

times, pump start and stop settings.

4. Demonstrate ability to recognize and correct ______ ______ ______

minor pump and pressure issues.

5. Demonstrate ability to replace level control floats ______ ______ ______

in a lift station.

6. Demonstrate the ability to conduct a meter test ______ ______ ______

and document the results in the field.

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System Maintenance (Continued) Trainee Trainer Date

7. Demonstrate the ability to manually operate the ______ ______ ______

lift stations to control a release in the collection

system or to control the flow to a treatment plant.

8. Demonstrate the ability to safely excavate a water ______ ______ ______

leak or a wastewater system pipe using a backhoe.

System Maintenance (continued) Trainee Trainer Date

9. Demonstrate the ability to replace a water service ______ ______ ______

from the corporation to the meter.

10. Demonstrate the ability to use the Vactor, ______ ______ ______

Pipe Hunter and Truck mounted Jetter to clean

waste water line and manhole.

11. Ability to safely exchange a 150lb Chlorine Cylinder ______ ______ ______

and adjust for proper dosage.

12. Demonstrate the ability to trouble shoot a control panel. ______ ______ ______

13. Demonstrate the ability to properly clean and maintain ______ ______ ______

water level probes.

14. Demonstrate the proper use of a gas analyzer. ______ ______ ______

Maintenance Equipment Trainee Trainer Date

1. Demonstrate the ability to properly maintain the ______ ______ ______

jetting equipment.

2. Demonstrate the ability to make a portable ______ ______ ______

generator ready for transport.

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Regulatory Trainee Trainer Date

1. Explain the need for the EARZ testing and video ______ ______ ______

of the lines.

2. Show the ability to calibrate the HACH chlorine ______ ______ ______ pocket colorimeter & SL1000

3. What is the reportable amount required for public ______ ______ ______

Notification for an SSO over the Edwards Aquifer

and the receiving streams. What is the process for

this notification.

Employee has successfully completed all of the above Primary On-Call section of the Qual

Manual.

_______________________________________ ____________________

Water Services Manager Date

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Section III

Water Services Technician

General Requirements Trainee Trainer Date

1. 3 years’ experience in water/wastewater industry ______ ______ ______

2. Passed Section I Review Board ______ ______ ______

3. Completed all Section I signoffs ______ ______ ______

Classroom Training Requirements

1. Completed Water Distribution ______ ______ ______

3. Completed Basic Wastewater ______ ______ ______

4. Completed Utility Safety ______ ______ ______

5. Completed Control Panel Electrical Safety ______ ______ ______

Administrative Trainee Trainer Date

1. Show the ability to navigate the TCEQ website and ______ ______ ______

find the drinking water rules.

2. Show the ability to navigate the City network and ______ ______ ______

find information and forms relating to Water Services

Operations Trainee Trainer Date

1. Discuss the source of the water, location, treatment ______ ______ ______

and entry point for City of Round Rock Water

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Operations (Continued) Trainee Trainer Date

2. Demonstrate the ability to properly conduct a Water ______ ______ ______

Distribution System “Bac-T” sample, and explain the Actions required if a sample is positive.

System Operations Trainee Trainer Date

1. Explain the meaning of the different reflective ______ ______ ______

markings on fire hydrants.

2. Demonstrate the ability to properly use all of the ______ ______ ______

regulatory camera equipment.

3. Demonstrate the ability to troubleshoot, diagnose ______ ______ ______

maintain and repair the camera equipment.

System Maintenance Trainee Trainer Date

1. Demonstrate ability to repair a swing arm check ______ ______ ______

valve.

2. Demonstrate the ability to properly adjust a pump ______ ______ ______

packing gland for proper leak-off including the

addition of packing material if needed.

3. Demonstrate the ability to properly check the draw ______ ______ ______

down of a well.

4. Demonstrate the ability to replace bearings in a Motor. ______ ______ ______

5. Demonstrate the ability to repair/replace a fire hydrant ______ ______ ______

including the increase or decrease in height.

6. Demonstrate the ability to use a locator/leak detector ______ ______ ______

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Maintenance Equipment Trainee Trainer Date

1. Demonstrate the ability to properly maintain the ______ ______ ______

portable standby diesel generators

2. Demonstrate ability to properly maintain the ______ ______ ______

vactor including proper lubrication.

Regulatory Trainee Trainer Date

1. Explain the DBP2 and BacT Sample Site Plans ______ ______ ______

2. Explain the purpose of investigating I&I and what ______ ______ ______

are the steps to locate and repair it properly?

Employee has successfully completed all of the above Technician section of the Qual Manual.

_______________________________________ ____________________

Water Services Manager Date

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Section IV

Water Services Senior Technician

Classroom Training Requirements Trainee Trainer Date

1. Completed “Water Utility Management” _______ _______ ______

2. Completed “Pumps and Pumping” _______ _______ ______

3. Completed “Valve and Hydrant” _______ _______ ______

TCEQ License Requirements

(B & II or C & III Required)

1-A. Licensed Class C Water Operator ______ ______ ______

or

1-B Licensed Class B Water Operator ______ ______ ______

And

2-A Class II Wastewater Collections Operator ______ ______ ______

or

2-B Class III Wastewater Collections Operator ______ ______ ______

Administrative Trainee Trainer Date

1. Demonstrate a thorough understanding of the City’s ______ ______ ______ drought Contingency Plan.

2. Demonstrate a thorough understanding of the City’s ______ ______ ______ cross-connection control ordinance.

3. Demonstrate a thorough understanding of the ______ ______ ______

City’s sewer rates.

4. Demonstrate a thorough understanding of the City’s ______ ______ ______

water rates & the conservation rate plan.

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System Maintenance

1. Demonstrate the ability to safely test phase rotation _______ _______ ______

on 3 phase power.

2. Demonstrate the ability to properly use a amp _______ _______ ______

meter to test a 3 phase motor amp readings vs.

rated FLA

3. Demonstrate the ability to safely use a meg-ohm ______ ______ ______

meter and troubleshoot a 3 phase motor reading.

4. Demonstrate the ability to remove a pressure control ______ ______ ______

valve from service.

5. Demonstrate the ability to repair a pressure control ______ ______ ______

valve.

6. Demonstrate the ability to restore a pressure ______ ______ ______

control valve to service including setting of

proper set points.

7. Demonstrate ability to properly read a pump curve. ______ ______ ______

8. Demonstrate the ability to repair/rebuild a self-priming ______ ______ ______

pump with bearings, seals, O-rings and shaft seals.

Operations Trainee Trainer Date

1. Explain the difference between Delta and Y, also ______ ______ ______

explain the power source feeding each facility.

2. Describe how to bypass a collection system failure or ______ ______ ______ inoperable lift station using the Vac Truck and other

portable equipment.

3. Describe how to operate the system with a Ground ______ ______ ______

storage or Elevated Storage Tank removed from

service.

4. Describe how to transfer water from one area of the ______ ______ ______

system to another.

5. Describe the location, capacity, and flow path _______ _______ ______

Of each of the City’s Lift Stations.

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Operations (Continued) Trainee Trainer Date

6. Demonstrate the ability to use a backup diesel ______ ______ ______ Generator un assisted to supply emergency backup

power to system equipment in the event of a power failure.

7. Describe the location and capacity of each of the ______ ______ ______

City’s Irrigation Pumping Stations.

Safety Trainee Trainer Date

1. Demonstrate the ability to use a multi-meter to ______ ______ ______

check for the presence of voltage in control panels.

2. Demonstrate the ability to use a multi-meter to ______ ______ ______

check for blown fuses in a control panels.

3. Demonstrate the proper use of electrical safety ______ ______ ______

equipment while working in energized control panels.

4. Demonstrate how to safety energize a control panel _______ _______ ______

using backup generator.

5. Demonstrate the proper use of emergency air _______ _______ ______

breathing equipment (SCBA)

Regulatory Trainee Trainer Date

1. Demonstrate where to find the requirements for the ______ ______ ______

collection System Pre-Treatment program.

2. Explain the 210 effluent permit ______ ______ ______

3. Explain the purpose of the DBP2 testing. ______ ______ ______

4. Explain the Purpose for a Pre-Treatment Program. ______ ______ ______

and how the Pre-Treatment Program effects the

collection System capacity and plant process

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Regulatory (continued) Trainee Trainer Date

5. Demonstrate a nitrification test? ______ ______ ______

6. Demonstrate the ability to use a composite sampler. ______ ______ ______

7. Explain what is needed for TCR assessment’s. ______ ______ ______

8. Ability to find the rules and regulations and interpret. ______ ______ ______

General Requirements Trainee Trainer Date

1. 5 years’ experience in Water/Wastewater industry ______ ______ ______

2. Passed the review board. ______ ______ ______

3. Completed all Technician signoffs. ______ ______ ______

Employee has successfully completed all of the above Senior Tech section of the Qual Manual.

_______________________________________ ____________________

Water Services Manager Date

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Section V

Qualifications’ Review

1. Water Services Technician Trainee Standby On-Call Review Recommendation

Employee has completed all OJT requirements for the Water Services Technician Trainee

Standby On-Call

_________________________________ _______

Department Supervisor Date

2. Water Services Technician Trainee Primary On-Call Review Recommendation

Employee has completed all OJT requirements for the Water Services Technician Trainee

position and is recommended for a Qualification Water Services Technician On-Call Review

Board.

____________________________________ ______

Department Supervisor Date

3. Water Services Technician/Primary On-Call Review Board (3 Years of service)

Employee has PASSED a Qualifications Water Services Technician On-Call Review Board

_____

Department Supervisor Date

4. Water Services Technician/Primary On-Call Review Recommendation

Employee has completed all OJT requirements for the Water Services Technician position and is

recommended for a Qualification Review Board.

____________________________________ ______

Department Supervisor Date

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5. Water Services Technician/Primary On-Call Qualifications Review Board

Employee has PASSED a Qualifications Review Board and is recommended for promotion to

Water Services Technician.

_________________________________ _______

Water Services Manager Date

6. Technician Senior Review Recommendation (after 6 Years of Service)

Employee has completed all OJT requirements for the Water Services Technician Senior position

and is recommended for a Qualification Review Board.

____________________________________ _______

Department Supervisor Date

7. Technician Senior Qualifications Review Board

Employee has PASSED a Qualifications Review Board and is recommended for promotion to

Water Services Technician Senior.

_________________________________ _______

Water Services Manager Date

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Authorized Approval Signatures

Water Services Western Supervisor – Andy Hammack ___________________

Water Services Regulatory Supervisor – John McElroy ___________________

Water Services Line Maint Supervisor – Harry Randall ___________________

Water Services Operations Supervisor – Chris Graham ___________________

Water Services Pumps Supervisor – TBD ___________________

Water Services Manager David Thomison ___________________