Watson Academy

Comprehensive Program ReviewJuly 25, 2014

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Started new SJS Basic Training Program, February 2014 Added EPICS 101 overview into basic training program

EPICS: began monthly review sessions for case managers

Placed EPICS videos on CRJ website

Created life skill certificates for specific groups for clients

HIGHLIGHTS

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CHALLENGES

Obtaining funding from diverse sources

Life skills: client turnover at the programs makes it difficult (at times) to have the same group complete an entire curriculum

Training challenges: working with programs to ensure all staff are signed up regularly for training; arranging all of the pieces...space, trainers, etc.

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STAFFING

Staff Turnover RatesStaff Retention Rates

Overdue Performance EvaluationsStaff Training Hours

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STAFF TURNOVER & RETENTION RATES(4/1/13 to 5/31/14)

Last CPR, WA staff turnover was 33.3% compared to SJS’s 33.9%

Watson Academy SJS CRJ- Overall

0.0%

38.6%

29.6%33.3% 33.9%

26.9%

TURNOVER RATES

5/31/2014 1/31/2013

Watson Academy SJS CRJ- Overall

100.0%

58.0%

69.0%

100.0%

57.8%

67.9%

RETENTION RATES

5/31/2014 11/30/2013

5Information obtained from HR Staff Turnover & Retention Reports

The overdue performance evaluation was submitted to HR and taken care of.

Last CPR: Staff Training 8/1/12- 1/31/13

Training E

LearningTotal

Watson Academy

48 hours – EPICS

Training

3.75 51.75

Last CPR:Overdue Performance Evaluations as of

1/31/13

FT PT

Watson Academy

1 0

Current CPR: Staff Training 12/1/13 – 5/31/14

Training E Learning

Total

Watson Academy

10.5 0 10.5

Current CPR:Overdue Performance Evaluations as of

5/31/14

FT PT

Watson Academy

1 0

6Training Information obtained from Watson Academy & HR ReportsData obtained from HR Reports

TRAININGS Boundaries, and Diversity: Cultural Diversity, and Boundaries;

Case Management 101: Introduction for new case managers:

Crisis Prevention and Personal Safety: Basic crisis intervention techniques:

CPR/First Aid/AED: Universal Precautions, CPR, Basic First Aid, First Aid, AIDS in the Workplace; EPICS Overview : Introduction to Effective Practices in Community Correctional settings and how

we use it within SJSD:

Group Facilitation/Train the Trainer: Skills for staff who are facilitating groups:

Report Writing: CDC Report Writing/Report Writing; Sexual Misconduct Prevention (PREA): Staff Integrity and Ethics, Prevention, Identifying

handling of Sexual Abuse and Assault, Interpersonal Relationships and Communication Skills;

Substance Abuse: Substance Abuse Awareness;

Suicide Prevention: Signs of Suicide and Suicide Prevention; Treatment Culture: Staff Integrity and Ethics, Crisis Intervention, Interpersonal

Relationships and Communication Skills, Standards of Conduct, Counseling Techniques.

Information obtained from Watson Academy 7

TRAINERS December 2013 – May 2014

Thanks to the following individuals for facilitating trainings :

Maria Alexson, Manager of Employee Relations/Training & DevelopmentTreatment Culture and Philosophy Training

Leonard Andrews, former Director of Sargent House CPI and Personal Safety Training

Kelley Cunningham, Samaritans, Inc.Suicide Prevention Training

Jennifer Garvey, Case Manager and Matthew LeFrancois, Assistant Director of Hampshire House

Case Management 101

Magdalana Grace Siegel, LADC LSubstance Abuse

Information obtained from Watson Academy 8

TRAININGS CONDUCTED AND STAFF PARTICIPATIONDecember 2013 – May 2014

Information obtained from Watson Academy Training Evaluations

Watson Academy conducted 40 trainings and served 213 staff Last CPR, Watson Academy conducted 28 trainings and served 192 staff (Aug. 2012 – Jan. 2013)

3 3 1 4 5 5 5 5 1 2 5 1

4012 183

16

50

18 26 232

16 245

213Trainings Facilitated by Type Total Staff Served by Trainings

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LIFE SKILLS GROUPSDecember 2013 – May 2014

Information obtained from Watson Academy Monthly Reports

A total of 124 sessions were conducted. This is a 63% increase from the previous CPR. A total of 470 individuals served. This is a 70% increase from the previous CPR.

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Brooke Coolidge Hampshire Horizon McGrath Sargent Total

30 19 34N/A

19 22

124122 12493

N/A

89

42

470Life Skills GroupsDecember 2013 - May 2014

Sessions Held Total Number of People Served

Brooke

Coolidge

Hampsh

ire

Horizon

McGrat

h

Sarge

nt

Other-ST

S/WH

Total

17 15N/A N/A

12 16 16

76106

31N/A N/A

65

2054

276

Life Skills GroupsAugust 2012 - January 2013

Sessions HeldTotal Number of People Served

TRAINING EVALUATIONS120 Evaluations : December 2013 – May 2014

Information obtained from Watson Academy Training Evaluations

Last CPR (170 Evaluations):(August 2012 – January 2013)

Superior =38% Above Average = 18%Average = 44% Below Average = 0%Fair 0%

Last CPR (170 Evaluations):(August 2012 – January 2013)

Strongly Agree= 83%Agree = 16%Disagree = 0% No Opinion = 1%

44% =

Su-pe-rior

44% =

Above Av-er-

age

12% = Average

How does this session compare to other train-ings you have attended?

Superior Above Average Average

87% = Strongly Agree

13% = Agree

Material presented will help me in my current position.

Strongly Agree Agree

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TRAINING EVALUATIONS120 Evaluations – December 2013 to May 2014

Information obtained from Watson Academy Training Evaluations

Last CPR, 170 Evaluations (August 2012 – January 2013) Knowledge PRIOR to the training: 36% High and 42% Medium Knowledge AFTER the training: 90% High and 10% Medium

15% = Low

41% = Medium

44% = High

How would you rate your knowledge on the content covered PRIOR to the training being

conducted?

Low Medium High

3% = Medium

97% = High

How would you rate your knowledge on the content covered AFTER the training was con-

ducted?

Low Medium High

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TRAINING EVALUATIONS120 Evaluations: December 2013 – May 2014

Information obtained from Watson Academy Training Evaluations

Last CPR, 170 Evaluations (August 2012 – January 2013): The material presented was clear and easy to see: SA: 86% A: 14% N.O. =0 D:0 Training started on time: SA: 75% A: 23% N.O. = 1% D:1% There was sufficient time to have questions answered: SA: 85% A: 15% N.O. = 0 D:0

86% = SA

14% = A

The material presented was clear and easy to see.

Strongly Agree Agree

80% = SA

20% = A

The training started on time.

Strongly Agree Agree

86% = SA

14% = A

There were sufficient time or means to have questions an-

swered.

Strongly Agree Agree

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TRAINING EVALUATIONS120 Evaluations December 2013 – May 2014

STAFF COMMENTS: I really liked this aspect of the training

Boundaries/Diversity/PREA Trainings:"Group participation, life stories, program stories" “The open discussion; felt comfortable in talking about issues" "The knowledge of the trainer on the subject""Everyone talking about experiences and giving examples" "It was very interactive and interesting"

CPI & Personal Safety:"The training was done well and explained every aspect of the course""Len was very clear, precise & the material delivered was succinct"“Addressed staff trauma, not just client trauma”

First Aid/CPR/AED Trainings:"Hands on experience“; "Practicing/hands on CPR/First Aid and AED”"The simulated responses were great“"Very informative and facilitator didn't rush through answering all questions"

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TRAINING EVALUATIONS120 Evaluations December 2013 – May 2014

STAFF COMMENTS: I really liked this aspect of the training

Report Writing Trainings:"Maria and Marcy acting out an incident that seemed very real“ "The simulated incident was great. It allowed us to write practice incident reports with information from the simulated incident""The group talked about different issues and how these programs handle it” "Getting to write a sample incident report"

Treatment Culture Trainings:"The interactive learning" "Interactions/conversations""It was an eye opener""The conversation"

Other Comments: "I really enjoyed the training“"I appreciated the demonstrations of ways to protect ourselves from clients w/out becoming physical““Great training – thank you Marcy”

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Harvard Tutoring ProgramsDecember 2013 – May 2014

A total of 21 sessions were conducted and served 29 clients. The Harvard (PBHA) Tutoring program was on winter hiatus in January 2014.

Last CPR, (August 2013 – January 2013), a total of 13 sessions conducted and 14 clients served. The PBHA program was on hiatus the months of August 2012 – October 2012

Information obtained from Watson Academy Monthly Reports

Number of Clients Served Number of Sessions 05

1015202530

29

21

Harvard (PHBA) Tutoring Program

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CPR ACTION PLANISSUE: Funding for Watson Academy – Advancement Department needs to create a concept summary COMMENTS: Gayle will help write concept paper with Paul Swindlehurst IMPROVEMENTS MADE: Still pending

ISSUE: Transition of WA Quarterly and Annual ReportsCOMMENTS: Re-assess the need for publication of Quarterly/Annual training reports - Heriberto to work with MarcyIMPROVEMENTS MADE: Quarterly reports eliminated. Two reports per year to be published.

ISSUE: Engaging outside organizations to access WA training (i.e. Elizabeth Stone House ) as a way to generate revenue for WA

COMMENTS: How feasible is it for WA to provide trainings and what is the appropriate fee to be charged. Assess organizations needing training via Provider’s Conference attendees.

IMPROVEMENTS MADE: Still under development

ISSUE: Posting the WA training schedule on the CRJ web page/larger CRJ audienceCOMMENTS: Various trainings offered throughout CRJ and no central location to disseminate informationIMPROVEMENTS MADE: WA refined the basic two-week training for SJS. Calendar submitted to SJS. Location/time/space constraints

limit the ability to expand trainings to all of CRJ. With video conferencing, some trainings (i.e. Boundaries/Diversity PREA) may be provided to a larger audience – First Aid/CPR/AED require hands on

teaching.

ISSUE: Update the PREA curriculumCOMMENTS: Recent PREA revisions require that training to be updatedIMPROVEMENTS MADE: Curriculum revisions are a work in progress – Marcy updated the PREA training offered

incorporating new materials from NIC’s National PREA Resource Center. Final revisions expected by September 2014.

ISSUE: Provide evaluations to clients about their Life Skills trainingCOMMENTS: Gayle and Marcy to develop evaluation formIMPROVEMENTS MADE: Work in progress

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