Date post: | 10-Feb-2017 |
Category: |
Technology |
Upload: | wavecell |
View: | 335 times |
Download: | 2 times |
CONFIDENTIAL – S. 1
Reach the WorldSMS, Chat, Video and interaction APIs
CONFIDENTIAL – S. 2
United Kingdom
Hong Kong
Philippines
Singapore
5+ years of activity in the region+500 Enterprise customers
Local expertise Global Support
The Cloud Communication Leader in APAC
24/7 Operations
CONFIDENTIAL – S. 3
Multi-Channel Cloud CommunicationsBringing integrated cloud communications to any application
SMS Solutions2-ways worldwide
Video & Real-Time Interactions including
Live-Chat & Voice Calls
CONFIDENTIAL – S. 4
Bring visual where it is needed Visual serviceVisual claimsVisual support
Visual expertise Visual care Visual kiosk
CONFIDENTIAL – S. 5
End-to-End Solution
Customer Platform Agent
• Mobile App• Kiosk• Button
• Signaling• Routing• Authentication
• Console• Command control
• Management• Analytics
CONFIDENTIAL – S. 6
Real-time and interactive Claiming
• Agent can remotely take pictures• Screen sharing to file claims• Annotate file in real time• Video can be recorded • GPS location to confirm location
CONFIDENTIAL – S. 7
Value Proposition
Process Time Customer satisfaction Process Cost Fraud
Approvetheclaimswithinfewminutes
Decreasethewaitingtimeofyourclients
Sendanexpertonlywhenitisneeded
Livevideocan’tbeedited
CONFIDENTIAL – S. 8
Claim App Example 1/2
CONFIDENTIAL – S. 9
Claim App Example 2/2
CONFIDENTIAL – S. 10
Create trust and expertise onlineIncreasing online salesClient / Product acquisition for complex products (Life, Health...)Digital customer on boarding
Personal client relationship Know Your Customer
Optimize OperationsAssistance FNOL, Fresh/Dry Claims Inspection (First Class Insurance)
CONFIDENTIAL – S. 11
Wavecell Pte Ltd.18 Cross Street
#09-01 China Square CentralSingapore 048423
Grégoire FollainBusiness Development Manager [email protected]
Florent DhaynautCOO