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Westports – Privasia ITOS Job Description

Role Profile Workgroup Server Administrator  Support Tower  Server 

Workgroup Server Administrator Job Description

Position: Reporting to: Education: Department: Updated:Workgroup Server Administrator Technical Lead, Server Diploma or Degree in IT or

equivalentOutsourcingDivision

1/J/2009

Success Factors for Positions Description of Position

• Sound experience in windows server(2000 and above) platforms and businessapplications.

• Adequate knowledge in SQL

• Good understanding of Operating Systemand Networking Technologies in both Windows &Linux

• Strong skills in troubleshooting security-related issues involving NTFS, LDAP and SQL

Server & Linux Server

• Customer handling experience ontechnical issue is desired

• Knowledge of Unix command line andexposure to GNU/Linux distributions, likeRedhat/SuSE/Ubuntu etc

• Ability to work through ambiguity andindependently when other resources are notavailable.

• Good English Communication Skills -Spoken and Written (including technical writing)

• Strong Trouble Shooting and problemsolving skills

• Minimum of 1-3 years experience withminimum 1 year as System Admin in datacenterenvironment.

• Good attitude and people handling/coordination

As a Workgroup Server Administrator, you shall support the Server Team and performtechnical activity in account like regular monitoring and maintain a log of the performancemonitoring of servers including but not limited to monitoring CPU, disk space, memoryutilization, I/O utilization, etc. Below are the descriptions of the tasks involved:

• Regular analysis of events and logs

• Apply OS patches and updates

• Carry out periodic health check of the systems, troubleshooting problems, analyzingand implementing rectification measures

• Maintain logical access control of user and groups on system• Manage uptime of servers as per SLA.

• Security Audit on Server OS.

• Server performance tuning

• Capacity planning

• Defining backup policy

• Patch feasibility study

• Security policy definition for server

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Westports – Privasia ITOS Job Description

Role Profile Workgroup Server Administrator  Support Tower  Server 

Skill Set Performance Measures• Server Administration in Windows & Linux

• Understanding of Server operation

• Vendor management

• Sense of urgency

• SLA on Workgroup Server Uptime

• Successful completion of each and all schedule maintenance works according to timeline

•

Successful completion of each and all daily, weekly and monthly Server activities

Percent of Job Description/Comments60% Daily, Weekly, Monthly & Quarterly activities

20% Incident management related to Workgroup Server

10% Planning and enhancement on Workgroup Server environment5% Reporting, record keeping and administrative tasks

5% Training, development & career enhancement

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Westports – Privasia ITOS Job Description

Role Profile Workgroup Server Administrator  Support Tower  Server 

Work Breakdown Structure (Noted: MORNING = 0845-1200; NOON = 1200-1715)

 No. Function Activities Time & Schedule Frequency

1 Amtr ix server 

Administration

1.1 Server health/usage/usage monitoring through SysAid. Duration: 5 minutes

Schedule: MORNING

Daily

1.2 Check anti-virus definition. Duration: 5 minutes

Schedule: MORNING

Daily

1.3 Perform anti-virus scan. Duration: 5 minutes

Schedule: AFTER OFFICE HRS

Bi-Weekly

1.4 Restart Amtrix server & services; Restart E-Terminal. Duration: 15 minutes

Schedule: AFTER OFFICE HRS

Monthly

1.5 Quarterly backup. Duration: 1 day

Schedule: Every 3 months

Quarterly

1.6 Server house-keeping Duration: 1 hours

Schedule: Every 3 months

Quarterly

2 Liebert server Administration

2.1 Server heal th/usage monitoring through SysAid. Durat ion: 5 minutes

Schedule: MORNING

Daily

2.2 Check anti-virus definition. Duration: 5 minutes

Schedule: MORNING

Daily

2.3 Perform anti-virus scan. Duration: 5 minutes

Schedule: AFTER OFFICE HRS

Bi-Weekly

2.4 Restart Liebert server. Duration: 15 minutes

Schedule: AFTER OFFICE HRS

Monthly

2.5 Quarterly backup. Duration: 30 minutes

Schedule: Every 3 months

Quarterly

2.6 Server house-keeping. Duration: 1 hours

Schedule: Every 3 months

Quarterly

3 GCS server  Administration

3.1 Server heal th/usage monitoring through SysAid. Durat ion: 5 minutes

Schedule: MORNING

Daily

3.2 Check anti-virus definition. Duration: 5 minutes

Schedule: MORNING

Daily

3.3 Perform anti-virus scan. Duration: 5 minutes Bi-Weekly

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Westports – Privasia ITOS Job Description

Role Profile Workgroup Server Administrator  Support Tower  Server 

No. Function Activities Time & Schedule Frequency

Schedule: AFTER OFFICE HRS

3.4 Restart GCS server & services. Duration: 15 minutes

Schedule: AFTER OFFICE HRS

Monthly

3.5 Quarterly backup. Duration: 1 day

Schedule: Every 3 months

Quarterly

3.6 Server house-keeping. Duration: 1 hours

Schedule: Every 3 monthsQuarterly

3.7 JDBC diversion. Duration: 10 minutes

Schedule: -

Ad-Hoc

4 WSCS daemonAdministration

4.1 Server heal th/usage monitoring through SysAid. Durat ion: 5 minutes

Schedule: MORNING

Daily

4.2 Check anti-virus definition. Duration: 5 minutes

Schedule: MORNING

Daily

4.3 Perform anti-virus scan. Duration: 5 minutes

Schedule: AFTER OFFICE HRS

Bi-Weekly

4.4 Restart WSCS daemon. Duration: 5 minutes

Schedule: AFTER OFFICE HRS

Ad-Hoc

4.5 Quarterly backup. Duration: 1 day

Schedule: Every 3 months

Quarterly

4.6 Server house-keeping. Duration: 1 hours

Schedule: Every 3 months

Quarterly

5 Exchange Administration 5.1 Server health/usage monitoring. Duration: 5 minutes

Schedule: MORNING

Daily

5.2 Check “Spam” emails & Release valid emails. Duration: 45 minutes

Schedule: 8:45AM-9:00AM

2:00PM–2:15PM

5:00PM–5:15PM

Daily

5.3 Check anti-virus definition. Duration: 5 minutes

Schedule: MORNING

Daily

5.4 Check quarantine emails. Duration: 5 minutes Daily

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Westports – Privasia ITOS Job Description

Role Profile Workgroup Server Administrator  Support Tower  Server 

No. Function Activities Time & Schedule Frequency

Schedule: MORNING

5.5 Check Exchange services. Duration: 5 minutes

Schedule: MORNING

Daily

5.6 Check email size Duration: 5 minutes

Schedule: MORNING

Daily

5.7 Perform anti-virus scan. Duration: 5 minutes

Schedule: AFTER OFFICE HRS

Bi-weekly

5.8 Quarterly backup. Duration: 1 day

Schedule: Every 3 months

Quarterly

5.9 Server house-keeping. Duration: 1 hour  

Schedule: Every 3 months

Quarterly

5.10 Add, remove & edit email users. Duration: 10 minutes

Schedule: -

Ad-Hoc

6 ISA Web proxy / reverseserver Administration

6.1 Server health/usage monitoring Duration: 5 minutes

Schedule: MORNING

Daily

6.2 Check URLs filtering list update. Duration: 5 minutes

Schedule: MORNING

Daily

6.3 Check anti-virus definition Duration: 5 minutes

Schedule: MORNING

Daily

6.4 Retrieve bandwidth report. Duration: 15 minutes

Schedule: NOON

Fri, Weekly

6.5 Perform anti-virus scan. Duration: 5 minutes

Schedule: AFTER OFFICE HRS

Bi-Weekly

6.6 Quarterly backup. Duration: 1 day

Schedule: Every 3 months

Quarterly

6.7 Server house-keeping. Duration: 1 hours

Schedule: Every 3 months

Quarterly

6.8 Block new non business related URLs. Duration: 15 minutes

Schedule: -

Ad-hoc

6.9 Allow, remove or edit users’ access. Duration: 10 minutes

Schedule: -

Ad-Hoc

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Westports – Privasia ITOS Job Description

Role Profile Workgroup Server Administrator  Support Tower  Server 

No. Function Activities Time & Schedule Frequency

7 Domain controller 

Administration

7.1 Server health/usage monitoring Duration: 5 minutes

Schedule: MORNING

Daily

7.2 Check anti-virus definition. Duration: 5 minutes

Schedule: MORNING

Daily

7.3 Server house-keeping. Duration: 1 hour  

Schedule: Every 3 months

Quarterly

7.4 Add, remove or edit users. Duration: 5 minutes

Schedule: -

Ad-Hoc

8 Hub & Edge Administrator 8.1 Server health/usage monitoring Duration: 5 minutes

Schedule: MORNING

Daily

8.2 Check anti-virus definition. Duration: 5 minutes

Schedule: MORNING

Daily

8.3 Check Forefront Antivirus Duration: 5 minutes

Schedule: MORNING

Daily

9 Fax Administrator 9.1 Server health/usage monitoring Duration: 5 minutes

Schedule: MORNING

Daily

9.2 Check anti-virus definition Duration: 5 minutes

Schedule: MORNING

Daily

10 Black Berry Administrator 10.1 Server health/usage monitoring Duration: 5 minutes

Schedule: MORNING

Daily

10.2 Check anti-virus definition Duration: 5 minutes

Schedule: MORNING

Daily

10.3 Check Blackberry Services Duration: 5 minutes

Schedule: MORNING

Daily

11 Netphantom server Administration

11.1 Server heal th/usage monitoring through SysAid. Durat ion: 5 minutes

Schedule: MORNING

Daily

11.2 Check anti-virus definition. Duration: 5 minutes Daily

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Westports – Privasia ITOS Job Description

Role Profile Workgroup Server Administrator  Support Tower  Server 

No. Function Activities Time & Schedule Frequency

Schedule: MORNING

11.3 Perform anti-virus scan. Duration: 5 minutes

Schedule: AFTER OFFICE HRS

Bi-Weekly

11.4 Quarterly backup. Duration: 1 day

Schedule: Every 3 months

Quarterly

11.5 Server house-keeping. Duration: 1 hour  

Schedule: Every 3 months

Quarterly

11.6 Add, remove or edit users. Duration: 5 minutes

Schedule: -

Ad-Hoc

11.7 Start/Restart eSubmit & Netphantom services. Durat ion: 10 minutes

Schedule: -

Ad-Hoc

12 E-Purse server 

Administration

12.1 Server heal th/usage monitoring through SysAid. Durat ion: 5 minutes

Schedule: MORNING

Daily

12.2 Check anti-virus definition. Duration: 5 minutes

Schedule: NOON

Daily

12.3 Perform anti-virus scan. Duration: 5 minutes

Schedule: AFTER OFFICE HRS

Bi-weekly

12.4 Quarterly backup. Duration: 1 day

Schedule: Every 3 months

Quarterly

12.5 Server house-keeping. Duration: 1 hour  

Schedule: Every 3 months

Quarterly

12.6 Add, remove or edit users. Duration: 5 minutes

Schedule: -

Ad-Hoc

9 CTCS FTP server Administration

12.1 System health/usage check. Duration: 5 minutes

Schedule: MORNING

Daily

12.2 Check & restart vsftpd service. Duration: 5 minutes

Schedule: NOON

Weekly

12.3 Quarterly backup. Duration: 1 day

Schedule: Every 3 months

Quarterly

12.4 Server house-keeping. Duration: 1 hour Quarterly

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Westports – Privasia ITOS Job Description

Role Profile Workgroup Server Administrator  Support Tower  Server 

No. Function Activities Time & Schedule Frequency

Schedule: Every 3 months

12.5 Add, remove & edit users. Duration: 5 minutes

Schedule: -

Ad-Hoc

13 Dolphin server Administration

13.1 System health/usage check. Duration: 5 minutes

Schedule: MORNING

Daily

13.2 JDBC diversion. Duration: 10 minutes

Schedule: -

Weekly &Monthly

13.3 Quarterly backup. Duration: 1 day

Schedule: Every 3 months

Quarterly

13.4 Server house-keeping. Duration: 1 hour  

Schedule: Every 3 months

Quarterly

13.5 Add, remove or edit users. Duration: 5 minutes

Schedule: -

Ad-Hoc

14 DNS server Administration

14.1 System health/usage check. Duration: 5 minutes

Schedule: MORNING

Daily

14.2 Quarterly backup. Duration: 3 hours

Schedule: Every 3 months

Quarterly

14.3 Add, remove or edit directory. Duration: 15 minutes

Schedule: -

Ad-Hoc

14.4 Check or restart DNS named service. Duration: 5 minutes

Schedule: -

Ad-Hoc

15 NAS server Administration

15.1 Check anti-virus definition. Duration: 5 minutes

Schedule: NOON

Daily

15.2 Server heal th/usage monitoring through SysAid Durat ion: 5 minutes

Schedule: MORNING

Weekly

15.3 Perform anti-virus scan. Duration: 5 minutes

Schedule: AFTER OFFICE HRS

Bi-Weekly

15.4 Create new, resize or delete disk partition. Duration: 15 minutes

Schedule: -

Ad-Hoc

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Westports – Privasia ITOS Job Description

Role Profile Workgroup Server Administrator  Support Tower  Server 

No. Function Activities Time & Schedule Frequency

15.5 Server house-keeping. Duration: 1 hour  

Schedule: Every 3 months

Quarterly

16 NAV/SEP server Administration

16.1 Check end-user PCs anti-virus definition log. Duration: 20 minutes

Schedule: MORNING

Daily

162 Check & retrieve latest server anti-virus definition update. Duration: 5 minutes

Schedule: MORNING

Daily

16.3 Server heal th/usage monitoring through SysAid. Durat ion: 5 minutes

Schedule: MORNING

Weekly

16.4 Perform anti-virus scan. Duration: 10 minutes

Schedule: AFTER OFFICE HRS

Bi-Weekly

16.5 Quarterly backup. Duration: 30 minutes

Schedule: Every 3 months

Quarterly

16.6 Server house-keeping. Duration: 1 hour  

Schedule: Every 3 months

Quarterly

16.7 Push anti-virus definition to end-user PCs. Duration: 5 minutes Ad-Hoc

17 Collatra Server Administration

17.1 Check anti-virus definition. Duration: 5 minutes

Schedule: MORNING

Daily

17.2 Server heal th/usage monitoring through SysAid. Durat ion: 5 minutes

Schedule: MORNING

Weekly

17.3 Perform anti-virus scan. Duration: 5 minutes

Schedule: AFTER OFFICE HRS

Bi-Weekly

17.4 Quarterly backup. Duration: 1 day

Schedule: Every 3 months

Quarterly

15.5 Server house-keeping Duration: 1 hour  

Schedule: Every 3 months

Quarterly

15.6 Start/Restart eSubmit & Netphantom services. Durat ion: 10 minutes

Schedule: -

Ad-Hoc

18 External FTP server 18.1 System health/usage check. Duration: 5 minutes Weekly

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Westports – Privasia ITOS Job Description

Role Profile Workgroup Server Administrator  Support Tower  Server 

No. Function Activities Time & Schedule Frequency

Administration Schedule: MORNING

18.2 Check disk quota limitation. Duration: 5 minutes

Schedule: MORNING

Weekly

18.3 Quarterly backup. Duration: 1 day

Schedule: Every 3 months

Quarterly

18.4 Server house-keeping. Duration: 1 hour  

Schedule: Every 3 months

Quarterly

18.5 Add, remove or edit FTP users. Duration: 5 minutes

Schedule: -

Ad-Hoc

18.6 Check or edit disk quota limitation. Duration: 5 minutes

Schedule: -

Ad-Hoc

18.7 Check or restart vsftpd service. Duration 5 minutes

Schedule: -

Ad-Hoc

19 Internal FTP server Administration

19.1 System health/usage check. Duration: 5 minutes

Schedule: MORNING

Weekly

19.2 Check disk quota limitation. Duration: 5 minutes

Schedule: MORNING

Weekly

19.3 Quarterly backup. Duration: 1 day

Schedule: Every 3 months

Quarterly

19.4 Server house-keeping. Duration: 1 hour  

Schedule: Every 3 months

Quarterly

19.5 Add/Remove FTP users. Duration: 5 minutes

Schedule: -

Ad-Hoc

19.6 Edit disk quota limitation. Duration: 5 minutes

Schedule: -

Ad-Hoc

20 WDCRMS server Administration

20.1 Check anti-virus definition. Duration: 5 minutes

Schedule: MORNING

Daily

20.2 Server heal th/usage monitoring through SysAid. Durat ion: 5 minutes

Schedule: MORNING

Weekly

20.3 Perform anti-virus scan. Duration: 5 minutes Bi-Weekly

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Westports – Privasia ITOS Job Description

Role Profile Workgroup Server Administrator  Support Tower  Server 

No. Function Activities Time & Schedule Frequency

Schedule: AFTER OFFICE HRS

20.4 Quarterly backup. Duration: 30 minutes

Schedule: Every 3 months

Quarterly

20.5 Server house-keeping. Duration: 1 hours

Schedule: Every 3 months

Quarterly

20.6 Add, remove & edit users. Duration: 5 minutes

Schedule: -

Ad-Hoc

21 Westranet server Administration

21.1 Check anti-virus definition. Duration: 5 minutes

Schedule: NOON

Daily

21.2 Server heal th/usage monitoring through SysAid. Durat ion: 5 minutes

Schedule: MORNING

Weekly

21.3 Perform anti-virus scan. Duration: 5 minutes

Schedule: AFTER OFFICE HRS

Bi-Weekly

21.4 Quarterly backup. Duration: 30 minutes

Schedule: Every 3 months

Quarterly

21.5 Server house-keeping. Duration: 1 hours

Schedule: Every 3 months

Quarterly

21.6 Add, remove & edit users. Duration: 5 minutes

Schedule: -

Ad-Hoc

22 SysAid Helpdesk server Administration

22.1 Check anti-virus definition. Duration: 5 minutes

Schedule: NOON

Daily

22.2 Server heal th/usage monitoring through SysAid. Durat ion: 5 minutes

Schedule: MORNING

Weekly

22.3 Perform anti-virus scan. Duration: 5 minutes

Schedule: AFTER OFFICE HRS

Bi-Weekly

22.4 Quarterly backup. Duration: 30 minutes

Schedule: Every 3 months

Quarterly

22.5 Server house-keeping. Duration: 1 hours

Schedule: Every 3 months

Quarterly

22.6 Add, remove & edit users. Duration: 5 minutes Ad-Hoc

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