he Director-General (DG) of SSNIT, Mr Ernest Thompson has reiterated that there had not been any decision taken on the outcome of the Staff Occupational Scheme (SOS) in relation to the Third-Tier Pension scheme. Mr Thompson stated this in his goodwill message to staff when the first staff durbar for 2015 was conducted on January 19, 2015 via video-conferencing. He explained that Management would examine all possibilities within the confines of the law and that when a decision was reached staff would be T The DG Mr Ernest Thompson, and Executive addressing Staff via video conferenceing informed. The DG applauded staff for the performance exhibited in 2014 but urged all to improve on their output in 2015 so as to elevate SSNIT into a higher level of performance. On staff development, Mr Thompson said that the transfers and new appointments that have been made this year have been done to bring efficiency and advised that there would be more of such transfers and The Director-General, Mr Ernest Thompson 1 JANUARY, 2014 JANUARY 2015 EDITION We deliver on our promise! STAFF DURBAR
Transcript
he Director-General (DG) of SSNIT, Mr Ernest Thompson has reiterated that there had not been any decision taken on the outcome of the Staff
Occupational Scheme (SOS) in relation to the Third-Tier Pension scheme.
Mr Thompson stated this in his goodwill message to staff when the first staff durbar for 2015 was conducted on January 19, 2015 via video-conferencing. He explained that Management would examine all possibilities within the confines of the law and that when a decision was reached staff would be
T
The DG Mr Ernest Thompson, and Executive addressing Sta� via video conferenceing
informed.
The DG applauded staff for the performance exhibited in 2014 but urged all to improve on their output in 2015 so as to elevate SSNIT into a higher level of performance.
On staff development, Mr Thompson said that the transfers and new appointments that have been made this year have been done to bring efficiency and advised that there would be more of such transfers and
appointments in the near future. He reiterated that the objective of the exercise was to make sure that every person in the Trust became more knowledgeable about the functions of the other Departments and Divisions within SSNIT.
The DG revealed that the first phase of the Operational Business Suite (OBS) project had been implemented and the challenges that were experienced had been rectified. According to him, the second phase would be piloted from March 19, 2015 and was expected “to go live” on May 21, 2015. He advised all staff to assist to make the implementation successful.
Mr Thompson entreated staff to work very hard to maintain the sustainability of the SSNIT Pension Scheme. He added that the SSNIT investment increased the health of the Trust as a result “partnering” and gave the examples of the West Hills Malls and the affordable Housing Projects. He acknowledged the roles played by the various GMs, Branches and Area Offices in the successes of 2014.
Questions from staff focused on the effects of the re-alignment exercise carried a few years ago, the current policy on promotion, the possibility of biometric cards being printed at the Area Offices and Branches and
Sta� seated in the Conference Roomand , at the Pension House,
Sta� in the Mini-Boardroom listen attentively to the address
2 JANUARY, 2014
he Annual SSNIT Christian Fellowship Thanksgiving Service took place at the SSNIT Conference Room, Pension House on Friday, January 30, 2015.T
The theme for this year’s service was “Celebrating the Faithfulness of God in the Year of our Jubilee.”
In his welcome address, the President of the Christian Fellowship, Rev Daniel Ankrah, said that this year’s
thanksgiving service was special as it coincides with the golden jubilee of SSNIT. He explained that the word jubilee was derived from the Herbew word Jobel, which meant rams horn and was “precisely that horn which was used as a trumpet whose sound indicated to everyone the beginning of the jubilee year.” According to him the jubilee year was intended as a joyful celebration of God’s sovereignty in which his people enjoyed emancipation and social justice.
The GM-Finance, Nii Adja Nablah, delivers his addressMembers of sta� at the listen to the opening address
Praise and Worship time Prophet Christopher Yaw Annor delivers his sermon
Sta� dance to the glory of God Sta� dance to the glory of God
3 JANUARY, 2014
ANNUAL THANKSGIVING SERVICE
issues concerning the fate of the SOS scheme. The General Manager-Finance (GM), Nii Adja Nablah, who spoke on behalf of the Director-General (DG), said that he believed the Trust was getting to a higher level of excellence due to the prayers of staff. He said that the Trust loved God and had reverence for Him. By his estimation, the prayers of the staff of SSNIT was the secret weapon that had sustained the Trust through the fifty years of its existence. He concluded that 2015 would be a year of great strides for SSNIT and that there was every indication that the Trust would make greater strides in the years to come.
The sermon was preached by a man of God from the International Central Gospel Church (ICGC)-Holy Ghost Temple, Adenta, Prophet Christopher Yaw Annor . He expressed his delight at being invited to speak at the service and was grateful that he had been part of the jubilee celebration service.
Prophet Annor advised staff to put God at the centre of all the Trust’s activities emphasising that 50 years was another sphere in the life of an individual or organisation, particularly from age 49 to 50. He stressed that if one was binding at 49 then had to be loosening at 50, “if you are making it at 49 then you should be making it at 50”, he said.
The prophet also admonished staff to have faith in God, otherwise it would be difficult to please Him. He stressed that faith towards God made an individual or organisation have divine favour.
Prophet Annor based his exhortation on three thematic areas, namely; faith, hope and love. He encouraged staff to have faith in God, hope in Jehovah, oneself and organisation and above all, Love God and one another. “If love for God is weak, then that for man is equally distorted.”
The Minister of God also stressed on the need for staff to pray consistently. He emphasised that prayer was very important to the life of an individual or organisation and gave the analogy of the importance of the steering wheel in a car stating that, if the steering wheel did not function then the traveller could never get to his destination. He admonished people for treating prayer “as a spare tyre”, never praying until the affected individual or organisation had a crisis.
Prophet Annor bemoaned the fact that individuals, organisation and countries tended to look to God only when there was an emergency or crisis, stressing that “prayer is not only for crisis but for all times, and in all situations. We must make it a basic necessity of our daily life.”
At the Thanksgiving Service were members of the SSNIT Executive, the SSNIT Christian Fellowship, members of the SSNIT Management Committee and staff from all Divisions of the Trust.
4 JANUARY, 2014
TCorporate A� airs Manager, Ms Eva Amegashie (fourth from
right), and the Minister, Mr Julius Debrah (third from right) inspect the implements donated
5 JANUARY, 2014
SSNIT DONATES EQUIPMENT TO LOCAL GOVERNMENT MINISTRY
he Social Security and National Insurance Trust (SSNIT) donated a number of items valued at GH¢43,120.00 (Forty Three
Thousand One Hundred and Twenty Ghana Cedis) to the Ministry of Local Government and Rural Development to support the Ministry’s National Sanitation Day, a drive to rid Ghana of filth.
The equipment; 220 pairs of hand gloves; 220 iron shovels, 220 wheel barrows; 220 rakes; 220 wellington boots and 220 long brooms, was presented by the Corporate Affairs Manager, Ms Evangeline Amegashie, and received by the Local Government Minister, Mr Julius Debrah.
The Minister charged SSNIT and with other institutions to help in the venture launched by the Ministry two months ago. He pleaded with other corporate entities to emulate the gesture stating that having a clean environment would go a long way and help in the maintenance of a healthy population.
Mr Debrah expressed the gratitude of Ministry to SSNIT for the “wonderful gesture” and indicated that the objective of the campaign was to make Ghanaians realise that living in unsanitary conditions would not benefit the country as well as the people.
The Corporate Affairs Manager, Ms Evangeline Amegashie revealed that the pension population under the SSNIT Pension scheme was over 140,000 and that there are over 1,500,000 active contributors to the SSNIT Pension scheme who should be living healthily and for which reason SSNIT was donating the items to support the clean up campaign.
T
The Minister, Mr Julius Debrah (in white apparel), addresses
The Director-General, Mr Ernest Thompson, address the gathering.
6 JANUARY, 2014
Ms Amegashie added that the younger population were potential contributors to the SSNIT Pension Scheme and therefore the need to protect the Ghanaian populace to live a healthy life by making sure their environs were clean.
Present at the ceremony were the Director of Finance and Administration at the Ministry, Alhaji Amin Rahman; the Customer Services Manager, Mrs Victoria Abaidoo; the Mampong-Akwapim Branch Manager, Ms Jemilatu Mahamadu and the SSNIT Protocol Officer, Mrs Jennifer Amoah.
The DG gave a short overview of the year 2014 and said that it had been a very turbulent and challenging year because of the rolling out of the Operational
The Ministry of Local Government has declared every first Saturday of the month as the National Sanitation Day and SSNIT as part of its social responsibility has added its support to it.
UNION END-OF-YEAR PARTY
he Local Union of the Social Security and National
Insurance Trust SSNIT end-of-year party was held on Friday, January 9, 2015. The Guest of Honour was the SSNIT Director-General (DG), Mr Ernest Thompson.
Business Suite (OBS). He commended staff for the work done and assured all that “we are on track.”
Mr Thompson praised the team at the Record Department involved in the digitisation of all documents at the Records Department and said that they had done an excellent work.
With regard to the Contact Centre and its relevance and importance to the Trust’s operations, the DG stated that he had received positive feedback from the Trust’s stakeholders. He also praised the work done by the Operations’ Division on the registration of establishment.
On the issue of the reshuffling of staff during the year, Mr Thompson revealed that the process was done not in isolation but in consulta-tion with the General Managers (GM) of the Trust and that no one
7 JANUARY, 2014
A PICTURE GALLERY OF THE AWARDS NIGHT
had emerged worse-off as most of the changes had been lateral rather than vertical.
In the area of technological change, the DG revealed that a new soft-ware, for the Finance Division, would soon be completed and that it would help improve upon the performance for the Division. He added that work had also started on the development of a new soft-
ware for the Legal, Insurance and Treasury Departments. Mr Thompson also made it known that within the framework of tech-nological change, the use of the video conferencing facility to interact with staff would increase as this would be prudent and cost effective and save the Trust the extra cost of persons travelling
across the country.
The DG ended his speech by prais-ing those involved in the review of the new strategic plan and stated that the Board of Trustees have approved the new one.
The function was also attended by many members of the Executive and Management Committee.
SSA END-OF-YEAR PARTY
By Rita Asaa Corporate Affairs Representative Koforidua Area
Sta� dance “the night away”
The Director-General, Mr Ernest Thompson, greets sta�
Sta� dance to the band’s music
Sta� get ready for dinner Sta� get ready for dinner
Sta� ed seated and listening to DG’s address
8 JANUARY, 2014
T h e Senior Staff
Association (SSA) of the Social Security
and National Insurance Trust (SSNIT) annual end-of-year party
was held on Friday, January 23, 2015. The function was attended by the Director-
General (DG), Mr Ernest Thompson and other members of the Executive.
In his speech the DG said he had heard about staff con-cerns about the Staff Occupational Scheme (SOS) and the Third-Tier scheme and assured all that a final decision had not yet been taken. He added that he was also aware of staff concerns for the 50th Anniversary celebration of the establish-ment of the Social Security Fund in Ghana and assured staff that a paper had been submitted to the Board of Trustees of SSNIT for their consideration.
Mr Thompson expressed the hope that there would be mutual agreement between Management and staff when the issue of the wage opener started. He also revealed that a new software, for the Finance Division, would soon be operational and this he believed would help in the optimal operation of that Division.
The DG also revealed that the Operational Business Suite (OBS) second phase was expected to be piloted in March and would go “live” in May, 2015.
The President of the SSA, Mr Emmanuel Peter Brown, assured the DG of the support of the members of the Association and prayed that God would bless the
DG with long life.
Present at the party were members of the Executive as well as the
Management Team.
Mr Sackey congratulated the members and stated that he had a lot of respect for the Association as it was one of the best organised Associations in the Trust. He urged them to maintain the cordial relationship that existed between the members and Executive and noted that this was the driving force behind the Association which made it so vibrant. The Procurement Manager asked them to be law abiding and always obey all driving rules and regulations.
The Human Resource Manager, Mrs Mary Nagetey, also congratulated members of the Executive on their election to the various positions. She urged them to work hard to confirm the confidence the members of Association had reposed in them. She also noted that majority of the
he Executives of the SSNIT Drivers
Association were officially sworn into office on Saturday January 10, 2015 by the Procurements Manager, Mr. Emmanuel Kofi Sackey.old Executive retained their positions because of their hard work, cautioning them not to use their positions to “divide and rule” but rather unite them so that the Association could progress and help move the Trust forward.
In a congratulatory message, the SSNIT Local Union Executive Secretary, Mr George Akuaku, charged the Executives to be united so they could “drive” the Association to its destination and advised them to comport themselves by respecting one another.
In his acceptance speech, the Chairman of the Association, Mr Samuel Antwi, thanked members for the confidence reposed in them and promised to work hard to uplift the image of the Association and the Trust as a whole. It is “better to lead from behind when things are going well and your people are enjoying. However when things are going wrong you have to take the frontline so that at the end of the day they will appreciate your leadership.”
Also in attendance were the members of the Local Union Executive, Mr Wilson Quaynor (Chairman), Mr Frank Oppong and Mr Noble Armah.
The new Executives of the Drivers Association are: Chairman, Mr Samuel Antwi; Vice-Chairman, Mr
SWEARING IN OF EXECUTIVE OF SSNIT DRIVERS ASSOCIATION
T
By Rita Asaa Corporate Affairs Representative Koforidua Area
Michael Armah Tetteh; General Secreatry, Mr Perry Quashie; Assistant Secretary, Mr Ricky Awuku; Fianancial Secretary, Mr Edward Bekoe; Treasurer, Mr Paul Amoako; Organiser, Mr Stephen Boadi and Porters, Messrs Joseph Djabanor and Stephen Banafo. They have the mandate to steer the affairs of the Association for next two years. The Procurement Manager, Mr Ko� Sackey (blue top), swears in the President of the Drivers’ Association,
Mr Samuel Antwi
9 JANUARY, 2014
MBy Mercy Ama Ainooson, Achimota Branch
A gift presented to Mr. Okyere by the Accra North Area Manager, Mrs Rosemary Amerley Sackey. Looking on are the Branch Managers of Achimota and Nsawam, Mr. Adomako Mensah and Mr. Alex Appiah respectively.
10 JANUARY, 2014
FREDERICK OKYERE TAKES A GRACEFUL BOW
r. Frederick Okyere, a Senior Compliance Assistant with the Achimota Branch, had a dinner held in his honour at the Korkdem Hotel in Accra. The Dinner was in recognition for his service and committed dedication to SSNIT for the past thirty three years.
Mr Okyere was commended for the instrumental role he played in the distribution of summons letters during the mass prosecution exercise by the Accra North Area Manager, Mrs Rosemary Sackey, and the Achimota Branch Manager, Mr. Adomako Mensah.
He was presented with a placard and gift items by members of the various Departments.
Mr Okyere was employed by the Trust in August 1981 at the Kumasi Regional office as an Administrative Clerk, and later transferred in 1984 to the Accra Main office attached to the Human Resource Department.
Due to his hard work and commitment to duty, he rose to the rank of Compliance Assistant with the Inspectorate Department at the Tema East Branch. He was later transferred to the Harbour Branch where he worked for eleven years, Until his retirement, he had been with the Achimota Branch as a Senior Compliance Assistant.
By Mercy Ama Ainooson, Achimota Branch
BUILDING TRUST INSIDE YOUR TEAM By Leslie Arde-Acquah,
GM-Benefi ts
11 JANUARY, 2014
Creating a Strong, Cohesive GroupYou may be deceived if you trust too much, but you will live in torment if you don’t trust enough. – Frank Crane, American minister and author
Have you ever managed people who did not trust one another? If you have, then you will know how challenging and draining this can be.
A team without trust is not really a team: it is just a group of individuals, working together, often making disappointing progress. They may not share information, they might battle over rights and responsibilities, and they may not cooperate with one another. It does not matter how capable or talented your people are, they may never reach their full potential if trust is not present.
However, when trust is in place, each individual in the team becomes stronger, because he or she is part of an effective, cohesive group. When people trust one another, the group can achieve truly meaningful goals.
So how can you, as a leader, help your team build the trust that it needs to flourish?
The Importance of TrustOne definition describes trust as a “reliance on the character, ability, strength, or truth of someone or something.”
Think about that definition for a moment. Trust means that you rely on someone else to do the right thing. You believe in the person’s integrity and strength, to the extent that you are able to put yourself on the line, at some risk to yourself.
Trust is essential to an effective team, because it provides a sense of safety. When your team members feel safe with each other, they feel comfortable to open up, take appropriate risks, and expose vulnerabilities.
Without trust there is less innovation, collaboration, creative thinking, and productivity, and people spend their time protecting themselves and their interests – this is time that should be spent helping
the group attain its goals.
Trust is also essential for knowledge sharing. A study published in the “Journal of Knowledge Management” found that trust was a key element in a team’s knowledge acquisition. Put simply, if your team members trust one another, they are far more likely to share knowledge, and communicate openly.
Strategies for Building TrustAs a leader, what can you do to create a culture of trust within your team?
1. Lead by Example
If you want to build trust within your team, then LEAD BY EXAMPLE, and show your people that you trust others. This means trusting your team, your colleagues, and your boss. Never forget that your team members are always watching and taking cues from you – take the opportunity to show them what trust in others really looks like.
2. Communicate Openly
Open communication is essential for building trust. You need to get everyone on your team talking to one another in an honest, meaningful way, and you can use several strategies to accomplish this.
First, create a TEAM CHARTER, to define the purpose of the team, as well as each person’s role. Does your team know where it is going or how it is going to get there?
Team Charters are documents that define the purpose of the team, how it will work, and what the expected outcomes are. They are “roadmaps” that the team and its sponsors create at the beginning of the journey to make sure that all involved are clear about where they are heading, and to give direction when times get tough.
Present this charter to your team (usually at the first team meeting), and encourage each team member to ask questions, and discuss his or her expectations.
NB: It is useful to help your people understand that other people’s approaches and insights can be as
12 JANUARY, 2014
valid as their own. Let your team members understand and appreciate those that they work with, even when these people have quite different approaches.
Meet regularly, so that all team members have a chance to talk about their progress, and discuss any problems that they are experiencing. This time spent face-to-face is an important part of getting to know each other. It also creates opportunities for team members to talk, and to help one another solve problems.
Make sure that you “walk the talk” here: whenever you have important or relevant information to share, do so immediately. Demonstrate that open communication is important to you by consistently sharing with the group. The more you share with your team members, and thereby prove that you have no hidden agenda, the more comfortable they will feel trusting you and each other.
3. Know Each Other Personally
One way to build trust is to encourage your team members to see their colleagues as people. Think about creating situations that help them share personal stories, and bond.
Do this by asking sensitively about their family, or about their hobbies. Start by sharing some personal information about yourself, and then ask someone else about a hobby, or a musical interest.
Another way to get the team acquainted, and to form stronger bonds, is to socialize after work or at lunch. (Learn to have buffet lunch with your team members; it must not always be packed lunch).
For example, you could set aside time each week for informal group discussions on your tasks at a location outside the office. Consider asking team members to put forward suggestions on topics you could all cover. To start with, you could start a discussion around Values. Share some of your own values, and encourage others to share theirs. Values are important to most people, and starting a conversation that allows people to share them highlights your team’s humanity.
NB: Use your own best judgment when asking team members or colleagues personal questions – do not invade their privacy!
4. Do Not Place Blame
When people work together, honest mistakes and disappointments happen, and it is easy to blame someone who causes these. However, when everyone
starts pointing fingers, an unpleasant atmosphere can quickly develop. This lowers morale, undermines trust, and is ultimately unproductive.
Instead, encourage everyone in your group to think about the mistake in a constructive way. What can you all do to fix what happened, and move forward together? And how can you make sure that this mistake doesn’t happen again?
5. Discourage Cliques
Sometimes, cliques can form within a team, often between team members who share common interests or work tasks. However, these groups can – even inadvertently – make others feel isolated. They can also undermine trust between group members.
Start an open discussion about this with your team members, and see what they think about cliques and their effect on other group members. Only by addressing the issue openly can you discourage this damaging behaviour.
6. Discuss Trust Issues
If you manage an established team that has trust issues, it is essential to find out how these problems originate, so that you can come up with a strategy for overcoming them.
Consider giving team members a questionnaire to fill out anonymously. Ask them about the level of trust within the group, as well as why they think there is a lack of trust. Once you’ve read the results, get everyone together to talk about these issues (but make sure that you respect the anonymity of the survey!)
A team charter is still important for defining the goals and expectations of the team. Make sure that the charter addresses roles, as well as processes for submitting work digitally. Make sure that the charter is as comprehensive as possible, so that people don’t feel uncertain or fearful about the work they are doing.
Next, make sure that everyone on the team is aware of other team members’ expertise and skills, as well as the value that each individual contributes to the group.
Encourage your team members to treat each other just as they would if they were working with a brother. This means that it is particularly important to follow through on the promises you make, and to set an example for everyone else. Keeping your promises is incredibly important, because your word is often
13 JANUARY, 2014
all you can give. Positive follow-through builds trust quickly, and can raise the entire group’s tone and expectations.
Key Points
Trust is an essential element in team productivity. Without it, you are unlikely to get anything meaningful done. But with it, teams can accomplish everything they set out to do... and more.
As a leader, it is important that you set an example. Show your team members how critical trust is to you by demonstrating your trust in them, as well as in your colleagues.
Next, make an effort to help everyone get to know each other on a personal level. Encourage conversations on values, family, or hobbies. Last, discourage cliques, if you feel that they are damaging to the group’s trust and morale.
COMPLIANCE SSNIT SPECIAL COURTS (NOVEMBER 2014)CASES – OCTOBER 2014
ARREARS/JUDGEMENT DEBT RETRIEVED FROM JANUARY TO NOVEMBER 2014
14 JANUARY, 2014
NAME DEPARTMENT / BRANCH JOB TITLEMr David Y Tetteh General Services Dispatch RiderMr Sunday Agana Tema East Security GuardMr Manfred Kojo Akpali-Prau Transport Auto MechanicMr Joseph Kwame Terkpetey Koforidua Area Offi ce Security GuardMr John Otu Asiedu Sunyani Stenographer SecretaryMrs Comfort Bimpong Agona Swedru Secretary/Data Entry AssistantMr Lawrence Freddy Darkey Ho Assistant Compliance Offi cer
STAFF RETIREMENTThe under-mentioned staff retired from the Trust in the month of January 2015.
***********************
CATEGORY TOTAL NO. OF CASES AMOUNT GH¢CASES INITIATEDCases Disposed Of 504 2,997,840.00Cases Pending As At November 30, 2014 1,883 23,628,340.00Court Action Initiated And Filed 559 2,406,620.00
ARREARS RETRIEVED
ARREARS/JUDGEMENT DEBT RETRIEVED SINCE START OF 2014
MONTH AMOUNT GH¢October 2014 4,264,080.00
Ntvemober 2014 4,044,330.00
TO DATE AMOUNT GH¢January - November 2014 44,202,000.00
TO DATE AMOUNT GH¢January 1 – November 30, 2014 44,202,000.00
LUMP SUM STATISTICS - MORTALITY DATA (NOVEMBER 2014) There were 291 Survivors’ claims in November 2014. Some of the causes of death are indicated quantitatively below:
AGE DISTRIBUTION OF PENSIONERS, (72 – 90+), SEPTEMBER 2014Age Male Female Total
72-89 25,455 3,293 28,74890 31 2 33
90+ 132 6 138TOTAL 25,618 3,301 28,919
Accra39,049
Tema9,341
Kumasi24,821
Takoradi20,438
Koforidua27,885
Sunyani8,047
Tamale10,591
TOTAL:140,172
0
10
20
30
40
50
60
70
80
90
100
1
18
11 11 10 9 9 97
5 5 5 4 42 2 2 2 2 1
73
100
AIDS Related Complex
Hypertension
Malaria Fever
Stroke/Paralysis
Diabetes
Accident/Poisoning
Anaemia
Pneumonia
Septicaemia
Stomach Ulcer/Ache (Pains)
Cancer
Cerebro Vascular Accident
Heart Failure
Tuberculosis
Hepatitis
Acute Left Ventricular Failure
Congestive Cardiac Failure
Renal Failure
Asthma
Others
18 JANUARY, 2014
BENEFITS November 2014 (GH¢) Year To Date (GH¢)Highest Survivor 233,737.27 423,143.99Lowest Survivor 134.83 85.25
SURVIVORS BENEFITS DATA (NOVEMBER 2014)
STUDENT LOAN REPAYMENTS - NOVEMBER 2014MONTH Payment Mode
Cash GH¢ S.S.F.GH¢
Benefi tsGH¢
TotalGH¢
MONTHLYTARGET
GH¢
% PERFOR-MANCE
October 2014
356,062 630,169 57,888 1,044,119 1,000,000 104.41
Bal b/f: 1989-Octo-ber 2014
59,008,742 110,705,239 8,430,451 178,144,432 - -
November 2014
291,885 380,957 41,883 714,725 1,000,000 71.47
1989-No-vember 2014
59,300,627 111,086,196 8,472,334 178,859,157 - -
RECORDS - NOVEMBER 2014Operational Performance1. 1,437 Pensions & Old Age and 688 Survivors’ Lump Sum transactions respectively were processed. 2. 4,605 Life Certifi cate forms were processed.3. 447 CIF Pilot Claims were received and 394 were processed within an average of Three (3) day on receipt. 5 were queried for Blurred Thumb Print, 2 had No Thumb Print on the Form and 46 Outstanding due No Trace of the Folders.4. 2,494 Folders were Retrieved and made available to support claims processing and other activities.5. 3,687 Member Folders were made available to the OBS Digitisation Centre for scanning.6. 1,756 Administrative Files were processed and archived. 7. Request for Document and Files relating to 811 Paid File, 56 and 264 Administrative Files from the Southern and Northern Sector Archives were handled on the average within TWO (2) days of receipt of request.8. 46 Original Member Folders were made available to the Date of Birth Review Committee.9. 12,772 Duplicate Paid Files were matched and 2,801 were retained (absence of Original File) and 5,839 identifi ed for destruction.10. .12,289 Biometric Registration Forms were File for members.
ISSUED BY THE CORPORATE AFFAIRS DEPARTMENT30/01/2015
