WE Europe 2015: Emotional Intelligence - an International Perspective

Emotional Intelligence – an International Perspective

Emotional Intelligence

- an International

Perspective

WE15 Conference in Amsterdam

Evi BraschEngineering Specialist FM Global


We will be talking about …

� Emotional Intelligence Definition

� Survey

� Emotions at work

� Cultural Awareness


Goals of this session

� Understand the concept of Emotional Intelligence

� Learn how to best use emotions at work

� Learn how to overcome challenges in an

international work space


Speaker Introduction

� Chemical/Mechanical Engineering

background

� Started career in Chemical Industry as

Project Engineer for Waste Incineration Plants

� Working for FM Global since 10 years

� FM Global is one of the leading property

insurance companies worldwide.

� As a Field Engineer within FM Global I evaluate the risk profile of international

clients at their locations in Europe and Russia.


Why thinking about Emotional Intelligence?


Emotions

� Emotions are present everywhere and every time.

� Emotions can literally „kill“ a relationship within

seconds.

� Very often it is common practice to hide/strongly control Emotions at the workplace.

� Emotions are powerful tools and a great source of

information.

� If managed wisely they can be your strongest weapon.


Driver behind Emotions

� Emotions are inherently human because they

helped to keep the species alive.

� Emotions today are often a relic of those ancient

times and are triggered 100% unconsciously.

� Triggers can be for example love, protection, joy,

need to survive, praise, need to help, remorse, fear,

etc.


Driver behind negative emotions at work

Uncertainty

Dislike

Arrogance

Fear

Other

Other:

• Stress• Lack of understanding

• cultural work ethics• disappointment


Emotional Intelligence - Definition

� Emotional intelligence is defined as the ability to:

– Understand and accept one’s own emotions and their

drivers.

– Manage emotions to make them suitable for the current

situation.

– Use emotions for self-motivation.

– Be empathetic.

– Successfully manage relationships.


Emotional Intelligence - Definition


Emotional Intelligence – Definitionby Laura Belsten

Self Other

Aw

are

ness

Man

ag

em

en

t

SELF

AWARENESS

Other

AWARENESS

SELF

MANAGEMENT

RELATIONSHIP

MANAGEMENT


Emotional Intelligence – A choiceby Laura Belsten

Genetics

(fixed at birth)

Personality

(fixed at age 6-7)

Behavior

Environment



Survey Background

52%

48%

Gender of participants

Male Female


4% 9%

61%

27%

Current professional role

Collegians & recentgraduates

Emerging technical leaders

Experienced professional

Manager of people

Survey Background


Survey Background

9%

30%

38%

24%

Age Range of participants

Less than 30

30-39

40-49

Over 50


Survey Results


Disagree Do Not

Know

Agree Strongly

Agree

Strongly

Disagree

What do you think?

� The Intelligence Quotient (IQ) is more important

than Emotional Intelligence (EI) to have a

successful career.


Disagree Do Not

Know

Agree Strongly

Agree

Strongly

Disagree

What do you think?

� Emotional Intelligence (EI) can be improved and

taught.


Disagree Do Not

Know

Agree Strongly

Agree

Strongly

Disagree

What do you think?

� The experience in dealing with others that you have

gained in your international work environment

would have been beneficial to have earlier in your

career.


� So what is it what

experienced people would

have wanted to know at

the start of their career in

regard to Emotional

Intelligence?

� How do they recommend

people best use their

emotions in the workplace?

How to best use emotions at work













1. Show emotions but in an controlled way. Make your choice!

2. Observe, Analyze, Understand, Be emphatic, Adjust

3. Listen & slow down once negative emotions arise

4. Show passion/positive emotions, if you want support for an idea or build up a team

5. Be Authentic


International Perspective


International Perspective


Survey Background

Home Country (country that participant was raised in)GermanyUSACanadaRussiaUKOtherBrazilBelgiumPolandSwedenAsiaMexicoHungaryIrelandRomania


Survey Background

30%

13%47%

10%

Number of countries that participants have worked in

1 - 3

4 - 5

5 or more

I have not worked in anothercountry


Disagree Do Not

Know

Agree Strongly

Agree

Strongly

Disagree

What do you think?

� It is important to know how to adjust one’s own

behaviors in a new business environment.



My first trip to Russia


My first trip to Russia


My first trip to Russia – Emotional Level+++

- - -


What went wrong

1. Cultural differences in communication styles

2. Language barrier

3. Timing of meetings and deadlines

4. Chauvinism, arrogance


What can you do?


Tip 1


Tip 1 - Prepare


Tip 1 - Prepare


Tip 1 - Prepare

� Internet:• Common search web-pages such as Google, Wikipedia, About.com, etc.

• http://kissbowshakehands.com

• http://www.lonelyplanet.com

• https://www.countrynavigator.com

• http://www.intercultural.org/globesmart.php

• www.michelintravel.com


Tip 1 - Prepare

�Books:• “Kiss, Bow or Shake Hands” by Terri Morrison and Wayne A. Conaway,

• “Global Dexterity: How to Adapt Your Behavior Across Cultures without

Losing Yourself in the Process” by Andy Molinsky,

• “The Peter Principle: Why Things Always Go Wrong” by Lawrence J. Peter,

• Travel Guides, e.g. Fodor’s Guide Book etc.


Tip 2


Tip 2 – Be Open


Tip 3


Tip 3 – Learn


� Emotions are inherent human.

� Emotional Intelligence is a CHOICE.

� Working internationally requires listening and

learning skills.

� Don’t be afraid of mistakes. Use them!

Summary


Summary


Questions

Contact address:

Evi Brasch | Engineering SpecialistFM Insurance Comp. Ltd | Eschersheimer Landstrasse 55 | 60322 Frankfurt, Germany

T: +49.(0)69.15406-273 | M: +49.(0)176.15406-273 | F: +49.(0)69.15406-137 | E:

[email protected]

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Date post:	23-Jul-2015
Category:	Engineering
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