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We slay Internet dragons. webwizards®
We slay Internet dragons.webwizards®
webwizards®
Copyright 2013 WebWizards® Network, Inc.
Overload.
For many, the Internet and new technology is moving far too fast to keep up with. Online applications can often pose a challenge to operate and while smart phones and tablets have changed the way we communicate significantly, it has also increased user frustration tenfold.
webwizards®
Copyright 2013 WebWizards® Network, Inc.
Arrgh...
Lack of personalized customer support and user knowledge is at the heart of the matter and introduces major new challenges for individual users and businesses (online and off).
In the last year 67% of customers have hung up the phone because they could not talk to a real person and 91% of Internet users have been frustrated with online help options at least 50% of the time.
webwizards®
Copyright 2013 WebWizards® Network, Inc.
WebWizards is America’s first branded storefront, offering Internet ground support, private/public classes and web presence services from branded brick n’ mortar retail locations, mobile support vehicles and authorized resellers.
We show people how things work online by offering users the ability to meet, interact and learn from certified support and training experts–face-to-face, rather than dealing with overly complicated online help tools or automated support systems.
We operate primarily on the premise that people learn much easier if they are shown how to do something, in person (on the ground).
Introducing WebWizards®
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Copyright 2013 WebWizards® Network, Inc.
One of the best features about a local WebWizards center is its fleet of support vehicles (much like "Geek Squad" except for Internet related items only). These mobile know-it-alls service individuals and businesses with items such as setting up email, connectivity issues, online and mobile application assistance, web presence needs, private instruction, online input and anything else that's Internet related.
But, we aren’t just offering this support from our local centers. We’re building a national network of Ground Support Pros deployed through an online portal (and geo-targeted mobile applications). We recruit the most hip, talented and capable nerds to become certified support pros (on a freelance basis) who use their Internet knowledge to help others while earning money and taking advantage of flexible work schedules.
At the forefront of our effort.
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Copyright 2013 WebWizards® Network, Inc.
Internet users and their families can now attend web related classes at their local WebWizards (with other ‘real’ people). Taught by knowledgeable, certified web instructors.
Whether it’s a class about identity theft or cyber-bullying, learning how to use a new online program, getting help with content input or just having a great place to interact with other online users, WebWizards is the place to be.
A local place for families to learn together.
webwizards®
Copyright 2013 WebWizards® Network, Inc.
Local business owners can gain ground support and over-the-counter web development services, such as web design, hosting, marketing, maintenance, SEO and more from ‘certified’ web professionals.
Hiring friends of friends or getting stuck with some middle-man outsourcing to another country is a thing of the past. No more hidden charges from companies offering “freebie” services after wasting time signing up and fumbling through supposedly “easy to use” applications.
Now business owners can finally sit down with someone and truly explain their business and target audience.
And when paying deposit money, you know where to find them if something goes wrong.
Small business ownersdon’t have time or money to waste.
webwizards®
Copyright 2013 WebWizards® Network, Inc.
We take our branding a step further and offered branded licensing dealerships to entrepreneurs seeking turn-key business solutions in strategic markets. The licensing fees start with an introductory rate between $20,000 to $30,000 (plus 10% sales royalties) and we offer a variety of branded support and promotional materials to help our licensees succeed.
Own your own WebWizards store.
webwizards®
Copyright 2013 WebWizards® Network, Inc.
We also help existing retail chains and individual computer repair shops, by driving foot traffic to their struggling locations (due to Internet related market share loss).
We offer retailers value-added Internet services for resale (utilizing their existing staff and existing advertising budgets), who earn initial and recurring commissions from customers they sign up at their sales counter(s).
The cost to the reseller? Zero.
You offer the services, we’ll do the work.
webwizards®
Copyright 2013 WebWizards® Network, Inc.
Online companies can now have neighborhood centers where they can send customers to be trained in person about new services. Or they can gain valuable shelf space for ground level distribution of new products.
WebWizards is a perfect partnering solution.
We have the local componentdevelopers need.
webwizards®
Copyright 2013 WebWizards® Network, Inc.
Why we’re important to the industry.According to American Express, 78% of customers have bailed on a transaction or not made an intended online purchase because of a poor service experience. A typical business only hears from 4% of its dissatisfied customers, and 91% never come back.
It takes 12 positive experiences to make up for one unresolved negative experience. News of a bad customer service now reaches twice as many ears and eyes as does praise for a good customer experience.
Respondents who suffered a bad interaction were 50% more likely to share it on social media than those who had good experiences (45% vs. 30%) and 52% more likely to share it on an online review site (35% vs. 23%).
That’s particularly problematic for companies getting bad reviews: separate results from the survey indicate that 86% of respondents who have read negative reviews claimed that the information impacted their buying decision.
And, it is 6 to 7 times more expensive to acquire a new customer than to keep a current one.
There is a clear need for personalized Internet support. It is our goal to help make users more informed and have a more rewarding online experience.
webwizards®
Copyright 2013 WebWizards® Network, Inc.
We slay Internet dragons.
818-971-9303 | www.webwizardsnetwork.com
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