1. Web Analytics: A Guide for Higher Education Marketers Robert E. Johnson, Ph.D. 2008 Adult Students: You Best Option for Enrollment Growth The Aslanian Group Boston, MA November 29-30, 2008

2. Two approaches to web analytics

(1) The beat reporter approach

• Follow everything happening, all the time

(2) The investigative reporter approach

• Whats important to know? Why is that the case?

The marketing director assigns the story.

• • • Melissa Burdon,http://www.grokdotcom.com/2008/04/30/web-analytics-report/

Select most important or need to know items from everything thats possible.

3. Thanks for sharing experiences

Notes and experiences shared by

• Juniata College

• • Gabe Welsch, Assistant Vice President of Marketing

• • Rick Stutz, Coordinator of E-Communications

• St. Edwards University

• • Carmella Manges, Director of E-marketing

• University of Missouri

• • Lori Croy, Director of Web Communications

• University of Richmond

• • Eric Palmer, Director of Web Services

4. Why use Google Analytics?

Google's products are free, well-maintained, have a great support base, and in this case specifically, way more robust and easy to use than the other options out there.

Google is easy to implement, easy to understand and easy to get others to use because of the name recognition factor. Because the name Google was attached to the analytics, people who received the data also had an immediate trust factor that what was provided was valid.

5. Problems with Google Analytics

Concern over Googles access to your data.

The service could go away at any point. Save your log files for in-house analysis.

6. Key metrics recommended

Page views

• We buck the myth that page views are a dead metric forkey pagesthat feed our conversion funnel.

Average time on a page

• If you have a 3 minute video on a page, and users are spending only 15 seconds on it, you might consider improving it.

New visitors vs. repeat visitors

7. Google is determining key pages

Graduate

Undergraduate

Admissions

Schools & Colleges

Athletics

Departments

Human Resources

Degree Programs

8. Track interest in degree programs 9. Key metrics recommended

Response to a marketing activity

• An email is sent out to admitted students encouraging them to join a forum to talk to other admitted students. Did it generate sign-ups? If so, what other pages did those users visit? Where did they come from? How long did they spend on the forum, and more importantly, what percentage of them posted?

10. Key metrics recommended

Browser compatibility every 6 months

• We are starting to notice more mobile browsers (iPhone, blackberry, etc) so this is a trend to watch.It will require a mobile web strategy eventually.

11. Major challenge to success

Separating internal web traffic

Learning curve to translate stats to practical recommendations for admissions, alumni

Getting departments across campus to adopt an analytics program

Good working relationship with IT staff

12. What does a marketer need to know? Google Analytics has 80+ programmed reports about website data More data than you need to know 13. Do you need to know 47 screen resolutions? 14. Or 30 browser variations? 15. Marketing information from this page? http://www.worldcampus.psu.edu/iMBA.shtml 16. Lets make a list

Where did visitors come from?

How many were new?

What did they do?

• Watch the video

• Print the page

• Email to someone

• Follow a link?

• • MBA curriculum

• • Costs

• • FAQs

• Take an action?

• • Ask for information

• • Apply for admission

17. Check points to startset goals

Your web marketing goals might include

• Watching a video

• Reading a blog

• Taking an online campus tour

• Completing an inquiry form

• Registering for a campus program

• Subscribing to a newsletter

• Applying for admission

18. Check point to start filter out internal use

Data on internal use is always there.

After you set the filter, youll never see it.

Essential to get internal use out of your marketing information.

19. Key Performance Indicators (KPI) 20. Percent visits by media type

Whats making people visit your website?

• Organic search?

• Paid advertising?

• Email marketing?

• Print advertising?

How does this match with your marketing efforts?

21. Percent visits by source

Results for Organic Search

• Google dominates, more than among use in the general population

How important are other activities to bring people to your website?

22. Percent of new vs. returning visitors

Are your marketing efforts bringing new visitors to your website?

Where did the new visitors live?

• Cities?

• Regions (states)?

• Countries?

23. Average time on your site

Average time on site is 1.38 minutes

Is this good or bad?

• Depends on why they visited

• These visits were to see Link of the Week page

• Bounce rate: 72.9%

• • Looked at one page and left

24. Average time by segments By source of the trafficBy search keywords 25. Popularity of individual web pages

What pages are visited most often?

• How long do people stay on them?

• Do they exit from these pages or move to other pages?

Identify pages youd like people to visit that are being ignored

26. Entry pages where people start Bounce rate is a key metric here 27. Keyword marketing information

If you advertise online, segment keywords to show the non-paid results.

Compare these to words you use in advertising.

• Decide if you should change your paid search terms

28. What happens with your own search?

Marketing research

• What are people looking for on your site?

• What words do they use to find it?

• Does your search give the right answer?

• Are your Quick Links accurate?

29. Advice on starting an analytics program Get started - set up a site and start to learn how to read the stats - stats are being wasted for every day you don't try this out. 30. Getting up to speed and staying there 31. A good place to start 32. A book and a blog to continue 33. Keeping up to date ClickZMarketingProfs 34. Glossary for reference 35. Thank You! Bob Johnson, Ph.D. President and Senior Consultant Bob Johnson Consulting, LLC 226 Chauncey Court Marshall, MI 49068248.766.6425[email_address] Customer Carewords Research for Online Marketing Success:http://www.bobjohnsonconsulting.com/customercarewords.html