Date post: | 14-Apr-2017 |
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PixelMEDIAWeb Analytics, Multiplicity, & Synergy
© 2015 PixelMEDIA
Jonathan B. O’DonnellDirector of Digital Marketing
What is Analytics 2.0?“It’s about pulling and presenting only the relevant data from multiple
sources to provide insights and solve for business objectives – quicker”- Jonathan O’Donnell
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Hits, uniques, data in aggregate, is OUT
© 2015 PixelMEDIA
Acquisition, behaviors, outcomes, are IN!
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The Take Away
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- Plan to measure (DMMM)
- Track everything
- Focus on the big picture
- Simplify the Rx
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Then
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In the beginning…
Lots of data
Little insight
Clickstream data is only
what happened, not why and
how…
Kaushik.net
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Now
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Now…
Web Analytics 2.0
Is
Full Spectrum Analysis
Kaushik.net
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The Power of Tools!
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Clickstream
Multiple Outcomes
Testing & VOC
Competitive Intelligence
Research &Benchmarks
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Capabilities of Analytics 2.0
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• Action Orientated
• Line of Sight to Business
• Campaign Specific Tracking
• Internal Hypothesis Verification
Allows you to Fail Faster!
Drive change quicker with focused data feeback.
Why Analytics is Important“Try not to become a man of success. Rather become a man of value.”
- Albert Einstein
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Why
© 2015 PixelMEDIA
Future Growth
“Digital will make up 40.8% of total out-of-home
(OOH) ad spending in 2015, up from 38.1% in
2014. By 2018, DOOH will capture 53.0% of total
OOH ad spending in the US, or $4.08 billion.”
- eMarketer
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Why
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Future Growth
“…83%, believed that it would be very important
for marketers to know how to make data-informed
decisions to respond to such disruptions to their
jobs.” - eMarketer
Data Analysis“The problem is we are obsessed with data
and not about the business”- Avinash Kaushik
How
© 2015 PixelMEDIA 14
Digital Marketing Measurement ModelGoals
Objectives Goals KPIs Targets
Brand ReachIncrease
exposure with earned media
Amount of conversion to promotions
6%
Participation
Increased Downloads,
Submissions, RSS signup, etc.
Amount of each engagement 50k/yr
Increase Revenue
Up sell, Cross sell
Average order value $85
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Experimentation and Testing“I found out what makes people tick…I did a lot of research…”
- David Ogilvy
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A/B and Multivariate Testing
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Internal Hypothesis Verification – Advanced Segments
Voice of Customer92% of top performing companies surveyed stated “Increase in
customer satisfaction” was the number one reason they implemented customer feeback.
- Gleanster Report
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The 4 Greatest VOC Questions
© 2015 PixelMEDIA
1. How would you rate your site experience? (Customer Satisfaction Rate)
2. Primary purpose of your visit? (Primary Purpose)
3. Were you able to complete your task today? (Task Completion Rate)
4. If not, why not? (Customer Feedback)
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Competitive Intelligence“75 percent of the respondents saw the need for CI to increase
during a global economic downturn.”- Global Intelligence Alliance
Campaign TrackingMulti-channel Analytics
"Digital will make up 40.8% of total out-of-home (OOH) ad spending in 2015, up from 38.1% in 2014. 53% by 2018"
- eMarketer
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Tracking Online Marketing
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Tracking Online
Marketing
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Tracking Offline
Marketing
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Considerations for using Web Analytics 2.0
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• How are we tracking success?
• Are we making $?
• Are my Calls to Action line of site with bus. objectives?
• What are my competitors doing?
• Are we tracking our offline marketing?
• How can I prove my hypothesis?
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Additional Resources
© 2015 PixelMEDIA
Experts
• Occam's Razor – Avinash Kaushik’s blog. Everything to do with analytics and then some.
• Measuring Success – Brian Clifton’s blog – Very technical insight into Google Analytics implementations.
• Analytics Talk – Justin Cutroni’s blog. More GA focused and technical in nature.
• Market Motive – An excellent source of timely and relevant marking insight and training.
• Analysis Exchange – A not-for-profit that provides Analytic support to non-profits and training to Analysts.
Articles
• 2015 State of Analytics – Salesforce
• Digital Marketing Measurement Model – Avinash Kaushik
• Why Data Analytics Is the Future of Everything - Bloomberg
• Marketing Campaign Tracking, Show your boss who’s the boss – Jonathan O’Donnell
Thank you!Jonathan O’Donnell
@ODSays @PixelMEDIAPixelMEDIA.comPixelMEDIACompass.com