Overview
On December 9, 2017, our training group gave an iPhone training to senior citizens.
Many own iPhones but don’t know how to use them to their full ability. Truly understanding
how to work an iPhone can help when it comes to communication with family and friends, and
ultimately just gets your money’s worth out of the product. We decided to target senior citizens
because this age group did not grow up in the technological revolution, therefore making using
an iPhone sometimes difficult for them.
We gave our training in Weber Leadership Center Room 305, from 10 a.m. to 12 p.m.
During our training, we covered 6 iPhone functions: messaging basics, downloading and deleting
apps, settings, iCloud, utilizing the calendar, and utilizing the health functions. We decided to
cover these 6 functions after doing a pre-survey, when we realized that some knew a lot about
their iPhone already, while others knew nothing. We thought that these 6 functions were a good
mix of both basic and more complex skills.
On the day of our training, we had 6 trainees attend. Throughout the training, we were
able to give lecture while also giving all 6 of them one-on-one attention. Because we were able
to help all 6 trainees individually throughout the training, we were better able to reach our
training objectives. At the end of the training, all trainees filled out a post-survey and said that
they gained a lot of new skills and knowledge from our iPhone training.
Rebecca Plomero is a junior majoring in Public Relations with a minor in
Spanish.
Helen Berdebes is a Junior Public Relations major with a minor in
Theatre. She is an account executive for ISA and President of Green Room club.
Emma Vandermark is a Junior Public Relations student.
Sam Lopez is a Junior Corporate Communications and Public
Relations double major with a minor in Intercultural Studies.
Description of the Trainee Group
When putting this training together we originally wanted to go to an assisted living home
and teach the elderly how to use their iPhones. Unfortunately, that did not end up working out so
we did some promotion to the community.
We did our training on Saturday, December 9 2017 in Weber Center room 305 from 10-
11:30 a.m. We had six attendees at our training aged 65, 60, 64, 66, 52, and 81. They were all
great people to work with and they came with a lot of excitement to learn more and with
questions. We created a powerpoint that had pictures of what we were going over and so that
they could see what we were talking about.
We each explained a different part of the iPhone and the training that we did. While one
of us was in the front describing everything the rest of us were helping the trainees look at
everything on their phones. We did our best to be very patient and helpful when we were
explaining everything to them. We told our trainees that if they wanted us to print out the
powerpoint for them to take home that we could, and at the end of the presentation they said that
they each wanted it. After we finished presenting we opened up for any questions that they had,
things that we did not go over, or things that they wanted us to explain again. They were a great
group to train and we all had a great time, the trainees said that we did a wonderful job and one
even said that we should do more trainings.
Part Two: Training packet
1. Needs Analysis.
My team decided to begin assessing the needs of our target audience by crafting
distributing a survey. We strategically crafted six questions in order to gain a better
understanding about what our target audience knows, does not know, and wants to know about
their iPhones. We produced this survey knowing that it should be kept simple and to the point.
There are three people currently registered for our iPhone training and they each took the survey
bso we gave their results priority. Their results were at a more basic level of iPhone
understanding. We also had seven other people take our survey for a total of ten collected survey
responses. We went about finding the right sample for our survey by asking a range of people
coming into Family House Restaurant that had iPhones that looked to be over the age of 60, to
participate in the survey.
The results were clearly separated with tiers of people that knew how to do a little bit
more and people who knew how to do less. Overall with each tiered level there were similar
overarching ideas that people grappled with. We saw that many people were interested in
learning more about GPS, attachments, and calendar. On the more basic level we have many that
needed a little bit of help with closing things out, messaging, etc. The overarching theme of
importance for people was to be able to stay in touch with their families. We want to carry that
message and tie back how this is possible with each feature that it applies to.
We also researched about what it is that senior citizens usually struggle with for iphones.
As a team we concluded that many times the frustrations people face with their iphones is
situational. For us, this means that it is important to allow a portion of time at the end of our
training for any issues that the attendees would like to learn more about. We will all be sitting
with the attendees and assisting them with these troubles while sharing with the others. Therefore
they will be able to learn from one anothers issues.
Our team also concluded through research that it is extremely important to apply what it
is you are learning. We decided this through research, so we have made our training very hands
on. We will be having our attendees using their iphones to try and succeed at each item we are
teaching on. We hope the more experienced will be able to help the less experienced, while we
as trainers will also be hands on in showing them how to complete these tasks. It is important
that these steps are able to be completed because doing instead of just seeing improves memory
of functions. The slides will also have screen shots of many of the steps which we will print for
the attendees to go back and forth with. They will also be able to take the step by step
information home with them.
Besides soley including research about information retention and what iPhone features
senior citizens struggle with most our team found updated sources about iPhone tips and tricks.
We found the latest updated versions of how to maneuver an iphone and we applied them to all
of the sections that they felt they wanted to know plus a few things that we researched and saw
were generally problems for the older generations and their Iphone usage. Our research pointed
to these six topics to be the focus of our well rounded training: Messaging Basics,
Installing/Uninstalling apps, settings, icloud, calendar, health features. Besides these six things
we believe that by having a time at the end to have other questions answered the attendees will
feel happy that they got a well rounded training and any questions answered about other things
that are not necessarily covered in the initial training. Through our primary and secondary
research we believe to have truly crafted a training that will be enriching for the attendees.
Needs Analysis Cont.
iPhone Training Survey
On a scale of 1 to 5 rate your knowledge of your iphone? (One being minimal and five being
expert)
What frustrates you most about your iphone?
What is one thing you would like to learn how to do on your iphone?
What is one function of your iphone that you wish you knew how to use better?
What is the most important feature on your iphone to you?
6. Check all that you do know how to do on your iphone?
Screen shot
Send a text
Insert a picture into the text message
Add a screen saver - home and lock screen
Add a contact
Download/ delete apps
Close out of apps
Turn on battery saver
Set an alarm
Connect to WiFi
Zoom in feature/ text size
Do not disturb
Emoji’s
Control Center
iPhone Training Survey Results
Our team collected 10 survey responses.
1. On a scale of 1 to 5 rate your knowledge of your iphone? (One being minimal and five
being expert)
a. Responses: 2,3,2,2,4,3,4,4,2,3
i. The average response is 2.9
2. What frustrates you most about your iphone?
a. Responses: Adding attachments to texts/emails, service, calendar, screen sensitivity,
finding where things are at
3. What is one thing you would like to learn how to do on your iphone?
a. Responses: Connect travel, etc, with my car, How you use GPS, texting, download aps,
icloud, store files/documents, finding things easier
4. What is one function of your iphone that you wish you knew how to use better?
a. Responses: Tracking or financial investments,notifications/ how to get rid of them,
texting, how to send messages, calendar, health functions
5. What is the most important feature on your iphone to you?
a. Responses: Availability to others for emergencies, photos, facebook, camera, calling,
security
6. Check all that you do know how to do on your iphone?
Answers least checked: battery saver, set alarm, control center, zoomtext, add a
contact, set alarm, closing out apps
Training Objectives & Outcomes
Goals
1. To improve iPhone skills among Senior citizens.
a. Students will have gained effective knowledge and actions on IPhone skill by an
average of 4 (5 being the highest)
b. The trainees participating in the training will effectively complete various iPhone
skills
c. Trainees will learn 6 skills to improve iPhone usage and lessen frustration
2. To improve ability to navigate their iPhone settings
a. Trainees will know how to change the various setting on their iPhone
b. Trainees will know and understand the iCloud feature on their iPhone
c. Trainees will know and understand how to use to health features on their iPhone
3. Trainees will be able to navigate the App Store
a. Trainees will be able to install and uninstall apps
b. Trainees will understand how to navigate within the installed app
Skill Outcomes
Affective
1. Feel confident in their iPhone skill abilities
2. Trainees will like the trainers and think they are relatable
3. Trainees will feel comfortable enough to ask questions and be involved
Cognitive
1. Be able to understand and explain how to use the various features on the iPhone
2. Be able to understand and explain how to change setting on their iPhone
3. Be able to understand and explain how to install and uninstall apps and navigate within the
apps
Behavioral
1.Be able to understand and use their most valuable feature on their iPhone
2.Be able to change the standard features on their iPhone
3. Be able to utilize the calendar on their iPhone
I. Messaging basics
A. Adding a contact
B. Attaching media in a message
1. Camera icon in messages
2. “Select” in camera roll
C. Emojis
1. How-to
a. Settings
b. General
c. Keyboard
d. Keyboards
e. Emoji
2. Once enabled, tap the globe key on the keyboard to access
II. Installing/Uninstalling apps
A. Apple ID
1. How-to
a. Settings
b. Apple ID
c. iCloud
d. Get a free apple ID
1. Can also use an existing email address – tap “Use your current
email address”
B. App store
1. Search
2. Categories
3. Free vs. paid
4. “Purchased” tab
a. Can see all previously downloaded apps
C. Uninstalling
1. Press and hold until app begins to wiggle
2. Press the “x” on the top right corner of the app
3. A purchased app can be deleted and redownloaded for no charge
III. Settings
A. Wi-Fi
B. Personal Hotspot
1. Use cellular data to get wifi on your laptop or other devices
C. Notifications
1. Turn on/off notifications for certain apps
D. Do Not Disturb
1. Turns phone on silent for brief amount of time
E. Display and brightness
1. Text size
2. Bold text
3. Display zoom
F. Wallpaper
G. Emergency SOS
1. Click home button 5 times rapidly – calls 911
H. Battery
1. Low battery mode
I. Apply pay
1. Add card
2. Businesses will scan phone
J. Control center
1. Swipe up
2. What it controls
IV. iCloud
A. Backup phone
1. Once iCloud is set up, the phone will automatically save data when plugged in
and connected to wifi
2. Manually backup
a. Settings
b. iCloud
c. Storage & backup
d. “Back up now”
1. Device still needs to be connected to wifi
V. Utilizing the calendar
A. Create a calendar event
1. Launch calendar app
2. Tap on the plus sign
3. Enter a title, date, and time
4. Can also delete
B. Add different calendars
1. Work, home, etc.
2. Launch calendar app
3. Tap “Calendars” at the bottom center of screen
4. Tap “Add Calendar” – bottom left
a. Add name and color
C. Change color of different calendars
1. Launch calendar app
2. Tap “Calendars” at the bottom center of screen
3. Tap info button
4. Tap color of choice
VI. Utilizing health features
1. Activity
a. Records steps and distance traveled with metrics from third party apps
2. Sleep
a. Bedtime feature in the clock app
b. Sleep analysis
c. Suggests third party apps
3. Mindfulness
a. Suggests third party apps
1. Stress relief – breathing techniques
b. Records the amount of time you spend being mindful
4. Nutrition
a. Suggests third party apps
b. Shows data from third party apps
1. Carbs, calories, caffeine, etc.
References
IOS - Health. (n.d.). Retrieved December 01, 2017, from https://www.apple.com/ios/health/
EATON, K. (2014, December 11). Setting Your Agenda for the Days Ahead. New York Times. p.
B6.
McELHEARN, K. (2014). iCloud Backup Tricks for the iPhone and iPad. Macworld, 31(4), 66.
10 Basic Things Every New iOS Owner Should Know and Do. (2013, September 28). Retrieved
December 01, 2017, from https://www.appducate.com/2013/09/top-10-tips-new-iphone-ipad-
ipod-user/
Complete Training Plan:
I. Before the training session
a. The day of the training will begin with one person standing on the first floor of Weber
leading our trainees to the elevator.
b. Once they get upstairs one other member of the group will be telling them what room we
will be in.
i. This before part will take 15 minutes
II. The training will begin with us, the trainers, introducing ourselves and giving a summary of
what we will be doing over the next two hours.
a. This will take 10 minutes at most
b. Once we introduce ourselves, we will do an icebreaker
i. We will have each trainee introduce themselves and tell us why they decided to
come to the training
C. This will take 10 minutes at most
III. We will have a PowerPoint that explains everything that we will be going over.
a. The first thing that we are going to talk about is messaging basics
i.We will show them where to go to add a contact, and how to do it
1. We will unlock our phones
2. Find our contact app
3. Once in the contact app we will click on the plus sign in the top
right-hand corner
4. We will add the name, and phone number of someone and click
done
ii. Next, we are going to show how to add media to a text message.
1. We will go into a text with someone
2. Next to the iMessage, where you type out a text, we will click on
the camera icon on the left side
3. We will show them that you can take a picture, or you can go to
your camera roll to select the picture that you want to add
a. We will also show them that they can add more than one if they would like
4. Then we will send the media message
iii. Emojis will be the next thing we show how to use
1. We will show them which app is the settings app
a. Go to the settings app
b. Scroll down to general
i. Go to the keyboard
1. Click on keyboards
2. Add new keyboard
a. Scroll down and click on emoji to add it to their keyboard
iv. Going over the messaging basics will take 20 minutes
b. Our second main point will be installing and uninstalling apps
i.With this, we will be showing them how to use their Apple ID and what they can
and will be using it for
1. Once again, we will go to settings
a.
ii. We are going to show them the app store
1. Show them that they can search for different apps
a. Show the different categories
b. Explain that there are free and paid ones
2. We will go to the updates tab at the bottom
a. Click on the icon on the right-hand side
i. Purchased
1. Show them that they can see all the apps that they
have previously downloaded
3. Uninstalling apps
a. You must lightly press down on an app until it begins to wiggle, then once the “X” pops
up on the left-hand corner you click on that and it gets deleted
b. We will also explain that whatever apps you have deleted, paid or free, can be
redownloaded again
iii. Going over installing and uninstalling will take 30 minutes
c. Going over the settings
i. We will show and explain to them what Wi-Fi is and how
it works
1. Also explain a personal hotspot
ii. Notifications
1. Explain how you can have different notification settings for each app
a. Turn off notifications completely
b. Have sounds with the notifications
c. Show it on the lock screen
d. Your history
e. Have it pop up as a banner
i. Temporarily pop up
ii. Stay there
f. Show previews
2. Do not disturb
a. Turning it on will keep calls and alerts silenced
b. You can schedule it to be turned on at certain times
c. Silence
i. Can always be on or only when the phone is locked
3. Display and brightness
a. Brighten the screen or turn it all the way down so that it’s dark
b. Use night shift
i. Changes the colors of the screen to make it warmer and
easier on the eyes at night
c. Auto lock
i. Change the amount of time you want the phone to stay unlocked while it isn’t in
use
d. Raise to wake
i. Picking up the phone wakes up the screen
e. Text size
i. You can make the texts on your phone bigger or smaller depending on what you
need
f. You can bold everything
g. Display zoom
i. Will make everything bigger
4. Wallpaper
a. You can pick a different wallpaper for the lock screen and the home screen or they can be
the same
b. You pick from your camera roll
5. Emergency SOS
a. Clicking the lock button (right-side of the phone) 5 times quickly will call 911
6. Battery
a. You can have it show you how much percentage you have left
b. Low power mode
i. Reduces power consumption until you can fully recharge your phone
7. Apple pay
a. You can add as many credit or debit cards as you want
b. Businesses will scan your phone instead of needing to swipe your card
8. Control center
a. Swipe up from the bottom
b. You can turn on airplane mode, the Wi-Fi, Bluetooth, turn up the brightness, the sound,
turn on the flashlight, use the calculator, timer, and camera
iii. iCloud
1. Backup phone
a. Once iCloud is set up, the phone will automatically save data when plugged into a
computer and is connected to Wi-Fi
b. Manually backup
i. Go into settings
ii. iCloud
iii. storage & backup
iv. “back up now” (needs to be connected to Wi-Fi)
iv. Calendar
1. Go to the app
2. Tap on the plus sign
3. Enter the information for the event (title, date, and time)
4. Can also be deleted
5. You can add different calendars
a. Work, home, normal calendar
b. Tap calendars at the bottom center
c. Add calendar, name it and change the color of it
v. Utilizing health features
1. Go to the health app
a. It will show the distance that you have walked or ran throughout the day
b. Will tell you the number of steps you took
c. Also, will tell you the amount of flights of stairs you climbed
d. Sleep
i. Gives you a sleep analysis
ii. There is a bedtime feature in the clock app
iii. Suggests third party apps to use
e. Mindfulness
i. Records the amount you spend being mindful
ii. Suggests third party apps
f. Nutrition
i. Shows data for caffeine intake, calcium, etc.
ii. Third party apps suggestion
vi. This portion will take an hour
IV. Once we have gone over everything, we will be open for any other questions that they
may have for us
a. Will take up the rest of the time
Training Assessment Report & personal reflections
Post iPhone Training Survey
1. Did you feel that this training helped you learn something new?
1. Responses: Yes, Health, Icloud, Updates, yes, yes, absolutely, yes,
2. What did you specifically learn that you didn’t know how to do before?
1. Responses: Mapping, explained apps that I was afraid to be into, GPS,
GPS, icloud, How to add a photo to a contact - one of the many things I
learned.
3. How confident are you now on a scale of 1-5 (one being not confident and fivej being
confident) on your abilities in iphone training?
1. Responses: 6,5,6,7,8,8
4. Did you feel that the training team was helpful and patient with all who needed
assistance?
1. Responses: Yes, yes, they were great, yes, yes, individual training a
definite plus, yes
5. What recommendations would you make to improve this training?
1. Responses: Very well done, have more classes, This class was very
helpful in learning some new things about my iphone, this was helpful
they did a great job, The girls covered everything with wisdom and ease.
Very patient! this was a great presentation-helped and non-threatening to
those of us who are tech-challenged.
Our team decided to conduct a survey that contained five questions. We felt that five
would be a good number to give us accurate and thorough information while not overwhelming
our trainees. Four of the five questions are short answer. This allowed us to get more information
that the trainees wanted to give about what they learned instead of pegging them into a hole that
may not have actually fit.
Our first question asked our trainees if they felt that they had learned anything new from
the training. The responses were all some form of yes. A few respondents decided to include
what it was that they learned. The second question asked what they specifically learned that they
did not know before. The responses varied through our diverse training material. These included
GPS, apps, and adding photos to contacts. We then followed with our Likert scale question about
the attendee’s newfound confidence level in iPhone usage. The average number was 6.67 which
is great considering they all had much lower Likert scale confidence levels before. The next
question asked if the trainees thought that the training team was helpful, and patient and every
person answered yes.
Our final question asked how we could have improved the training. The attendees made it
clear that they did not think we needed to be improved. They used this section to leave
comments. Priscilla shared, “This was a great presentation-helped and non-threatening to those
of us who are tech-challenged.” It was very important that the attendees felt at ease with us and
like we cared about each of them. Our attendees seemed to have felt that way through all of their
encouraging words.
Emma: Doing an iPhone training for senior citizens was very fun. I’ve never considered
the process of planning and giving a training before this class, but I learned a lot from the
planning and execution processes of our training. I felt that we had a good number of trainees,
and it was beneficial to them that we were able to sit down with them individually and
troubleshoot any problems or questions they had. I also think that my team and I worked well
together, and we were able to come together and execute a successful training. Overall, I really
enjoyed myself while planning and giving our iPhone training.
Rebecca: I had a great time getting the opportunity to plan and execute an iPhone training
for senior citizens. Although we did not have a large group of people come to our training, the
size of our group ended up being perfect because we were able to give them more attention and
help them out with what they needed help with. Our team worked very well together in putting
everything together, we split things up so that it would get done faster and would be easier for all
of us. Overall, I had a great time planning and executing our training.
Sam: Be able to prepare and actually do the training was such an amazing opportunity. It
was really great to see what we worked on come to life. I loved being able to hands on apply the
concepts we learned in class. I had a really great time getting to know our trainees while training
and helping them. Our team worked well together in putting together our project and completing
the training. Overall the training was a success and I greatly enjoyed the whole process.
Helen: I had a truly incredible time working on this training. I thoroughly enjoyed being
able to work one on one with the trainees to help them accomplish what it is they needed. We
had six trainees and four trainers. This allowed one training to be lecturing while the other three
could be focusing on helping two people each. The planning process seemed daunting at first but
after getting the other training preparations under our belts I felt a lot more confident in the idea
of giving a training. I didn’t realize just how great of an experience the actual training would be
until we were there. It was amazing to see the plans that we had worked so hard on take on a life
of their own. Each second that the trainees enjoyed themselves, I enjoyed myself double. It was
truly a learning experience.