Jafar Ibrahim Mahfouz Jerusalem P.O. Box 66082 Mobile: +97250-4602226, +972569456604, Telfax(Home): +9722-5837032, E-mail: [email protected], [email protected], [email protected], Skype: jmahfouz_2005 Jafar Mahfouz is a certified Information Technology specialist with 18 years of professional experience. He possesses diverse knowledge and strong experience in the Education and Information Technology fields, including: needs assessment, IT Infrastructure and Management Information System (MIS), training, capacity building, education management curriculum development and program design. Currently Mr. Mahfouz works with QRC/IsDB, Al-Makassed Hospital as a Project Manager & ICT Director. Previously, Mr. Mahfouz served as the Academic Manager of the Holy Land College in East Jerusalem, where he was responsible for the day-to-day management and development of teachers and students on various educational and training programs, including both onsite and distance learning. In addition to managing and monitoring IT program, Mr. Mahfouz also has experience in strategy development, program design, and planning. He has a proven ability to understand and manage relationships with different stake holders and partners. Mr. Mahfouz holds a B.Sc. Electrical & Electronic Engineering from Eastern Mediterranean University, Turkey. He speaks Arabic, English, Turkish, and Hebrew. Jafar Mahfouz Jafar Mahfouz CV – April 2016 Page 1
Jafar Mahfouz is a certified Information Technology specialist with 18 years of professional experience. He possesses diverse knowledge and strong experience in the Education and Information Technology fields, including: needs assessment, IT Infrastructure and Management Information System (MIS), training, capacity building, education management curriculum development and program design.
Currently Mr. Mahfouz works with QRC/IsDB, Al-Makassed Hospital as a Project Manager & ICT Director. Previously, Mr. Mahfouz served as the Academic Manager of the Holy Land College in East Jerusalem, where he was responsible for the day-to-day management and development of teachers and students on various educational and training programs, including both onsite and distance learning.
In addition to managing and monitoring IT program, Mr. Mahfouz also has experience in strategy development, program design, and planning. He has a proven ability to understand and manage relationships with different stake holders and partners. Mr. Mahfouz holds a B.Sc. Electrical & Electronic Engineering from Eastern Mediterranean University, Turkey. He speaks Arabic, English, Turkish, and Hebrew.
Jafar Mahfouz
Jerusalem
• Oversee all projects activities.• Responsible for overseeing the development and execution of projects deliverables, overview projects planning, budgeting, action plans and monitoring processes.• Conduct participatory processes of project assessment and project evaluation.• Responsible for submitting activity reports, meeting minutes and financial reports on regular basis to the board of Hospital and to the donors.• Oversee the preparation and submission of annual activity-based projects budgets as well as monthly and quarterly financial reports and sending of new funding requests.• Lead and motivate the projects teams and monitor projects activities and
projects expenditure and coordinate work with external consultants in the projects.• Ensure close collaboration and coordination with cooperating partners to guarantee smooth implementation of activities and achievement of results as specified in cooperation agreements.• Employs resourcefulness in project design, implementation and monitoring. Trouble shoots project problems. Identifies and implements creative solutions.• Coordinate the projects field staffs and take care of their continuing professional training.• Fluency in writing and spoken English.• Minimum of 5 years of relevant work experience in either the private or non-profit sectors.• Bachelor degree in Social Development, Political Science, Business Administration, Management, or other relevant degree preferred. Master degree is considered as an asset.• Proven leadership and strategic planning capabilities and demonstrated budget management ability.• Knowledge of all regulatory, contractual, legal and financial compliance requirements associated with national and international donor funding.
Work Experience:
2014-Present Al-Makassed Hospital, Jerusalem,Project Manager, ICT DirectorProject implemented by Qatar Red Crescent - Qatar /Islamic Development Bank Funded Project –Jeddah, and USAID – Flagship Project
Review and revise the recently conducted assessment’s set action-plan and recommendations on the HMIS implementation and adjust it as deemed necessary to ensure its appropriateness for the successful implementation of this system.
Conduct market survey to appraise and recommend the best available HMIS for the Hospital that is also compatible with the other systems used in East Jerusalem.
Prepare the lists and tenders for the required hardware & software to upgrade the IT system in the hospital and to facilitate the successful implementation of the HMIS.
Lead the process of the successful installation of the HMIS with all its requirements including ensuring “data pipeline” is in place and is properly functioning.
Jafar Mahfouz CV – April 2016 Page 2
Act as the focal point and liaise person between information system resources and the user staff.
Devise and lead the process of training Hospital staff on the proper utilization of the HMIS, with minimal disruption of their daily work.
Ensure full implementation and smooth running of the HMIS with demonstrated ability to troubleshoot most of the snags and problems that may arise, and to transfer old data into the new HMIS.
Monitor staff usage of the new system on regular basis, and ensure that quality and quantity of entered data is satisfactory for each department’s scope of work.
Examine and suggest to the Hospital Management a concrete and well thought after action plan for restructuring the IT department to satisfy the Hospital’s present and future IT needs.
Team Leader, ERP System, HR Menaitech Application (HR & Payroll system), Archiving System, in addition to Avicenna Apps as HIS
2004-Present Consultant, “Different Projects & Companies”.Provided technical assistant and consultancy support to different organizations including: Galaxy Information Technology, PALVEST , MOI – Ministry of Interior, MNE – Ministry of National Economic, GTZ (GIZ), AXIZO, WFP – World Food Program, Ritaj, UNDP, PLC, Municipal Development and Lending Fund – MDLF.
Consulting includes the following: Analyze the information needs of an organization and develop
Technological solutions to satisfy their needs Information Technology Environment Evaluation Training “Microsoft Office, Networking and Vocational Training,
Advanced Excel 2010, MCSE and MCITP Courses, Exchange Server and SharePoint 2010
Preparing proposals different IT Tasks.
2002-2014
2012-2014
DAI Palestine, Ramallah Office, DAI ICT Consultant, Development Alternative, Inc. (DAI) is a global consulting firm providing social and economic development solutions to governments, communities, and companies with projects in developing and transitioning countries. Founded in 1970 and headquartered in Washington, D.C, DAI now has operating companies in South Africa, Palestine, and United Kingdom. DAI’s 2000 employees work in 75 countries. Clients include international development agencies, international lending institutions, global corporations, and host-country governments.Provides consultant IT services to DAI projects and corporate office, located in West Bank, Gaza & Jerusalem
Compete Project, USAID, WestBank, DAI Office, Compete ProjectICT Specialist The West Bank and Gaza Enterprise Development for Global Competitiveness Project is a USAID-funded project that improve access of small and medium-sized Palestinian firms to the global economy through strengthening the competitiveness and export potential of four sectors. Compete Project is a 5 years USAID Project.
Design, implement, manage and troubleshoot DAI & DAI Projects Windows based domain, its policies, servers, users, computers, DNS, DHCP, security, etc. and ensures smooth and uninterrupted network operation. Proposes optimal storage and performance setup for domain controllers and other servers. Monitors domain services and their performance ensuring efficient domain replication and
propagation. Implement, manage and troubleshoot secure access to network devices and data
by applying corporate and industry standards and policies related to network security.
Create, develop and maintain ICT support section structure, Ensure Information and Communications Technology in DAI-DAI Projects is managed and coordinated as a single, centralized entity
Proposes and implements enhancements to improve domain management and security of networked devices
Installs, manage and troubleshoot DAI antivirus platform, assuring permanent and full protection of network devices.
Designs and coordinates implementation of corporate policies in related to network access and network security.
Designs, implements, manage and troubleshoot efficient network printing services (HP).
Maintains updated documentation of all managed systems and services (user guides, configurations, setup procedures, implementation procedures and guides.
Identify training needs for personnel, and coordinate all ICT training opportunities
Assist in IT equipment Procurement through preparing RFQs, Identifying vendors, Locally and internationally
In conjunction with Procurement, outsource maintenance services, as required. In conjunction with Finance, draft and manage internal ICT budget
Prepares and conducts regular presentations and briefings for other team members Stays up to date with technology advances in network, network security and
domain management and apply new knowledge in improving DAI network performance and administration.
Development Alternative, Inc. DAI. FNMD ProjectIT Manager, DAI Palestine Office, FNMD Project funded by DFID-UK,
Responsibilities: Support OIMT services for proposal development and project implementation Overseas (DAI Offices and Projects): installation, configuration, maintenance, and troubleshooting of end user desktops.
Direct the integration of IT operation, computer hardware, operating systems, communications, software applications and data processing
Manage and administrate all operating systems and their corresponding or associated software.
Manage communications and connection solutions, including local area networks, and systems administration of Web site, intranet, and Internet applications.
Manage and ensure the integrity of host computers, multiple databases and data transfer.
Deploy and maintain firewalls, and all host security activities. Implement and upgrade systems and networks for overseas (DAI Offices and Projects)
Distribute and supervise server storage space allotments. Design and implement disaster recovery plan for operating systems, databases, networks, servers, and software applications.
Provide on-call technical support. Analyze system or application usage and plan for growth or increases in network capacity.
Assess need for any system reconfigurations (minor or significant) and execute
them if required. Ensure connectivity to all network devices. Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.
Develop, implement and maintain policies, procedures and associated training plans for system administration and appropriate use.
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
Perform network and security audits. Monitor and test server software performance and provide statistics and reports. Recommend, schedule, and perform software improvements, upgrades, and/or purchases.
Provide guidance to junior members of the team Perform other responsibilities related to the IT team as assigned.
Development Alternative, Inc. Market Access Program (MAP)Palestinian Enterprise Revitalization Project (PER) Palestinian Economic Development Project (PED)Palestinian Logistic Council Project ( PLS)-(BAYAN) Specific Responsibilities include:Inside Office:
Design, manage and implement basic and advance capacity building Programs for partner institutions, firms and organizations.
Provides guidance and training to DAI-Staff and its local projects, and all clusters apprentices in carrying out information retrieval activities. Prepares training documentation and arranges or conducts training for clients and staff as appropriate.
Courses given are (EGP Program): (Windows XP Professional, Microsoft Office 2003 Package including Word, Excel and Financial Excel, Access, and MS Project. CCNA course include Routers and Firewall configuration and MCSE 2003 Course. Supervise the network, internet connection, and communication system.
Customized, administrated and provided technical support on all databases, including TAMIS (Technical Administrative and Management Information Systems).
Implemented a Lotus Notes Domino solution, connecting the main office with regional offices and mobile users within the structure DAI has globally Help in office automation.
Evaluating purchases of new PCs, servers, and network products. Administrate and help in creating some of the project information databases. Help in putout the procedures for the client’s evaluation for the project.
Projects Clients: Co-ordinate with SMEs to provide the services, which are related to the IT Field
to the clients. Help IT and non-IT companies in the following: “IT Promotion”. Coordinate and/or design basic IT trainings such as: introduction to computer
skills, Internet basics, and beginning Web design, MCSE Assist with creation of advanced IT training modules Provide support to training consultants IT Systems Assessment, which leads to have a survey on the IT products for the
Palestinian market, and have the information to putout the systems description for the non-IT companies.
Development needed, which will follow the IT Systems Assessment
Website assessment. Help in the IT penetration in non-IT Sectors.1. Putout a methodology and procedures.2. Prepare the checklists and reports for the IT Systems Assessment.3. Help the non-IT companies in finding out the best IT solutions for their systems
using the Palestinian IT companies’ products.
2003-2009 Holy Land College, East Jerusalem, Shu’fat. Holy Land College Academic Manager.
Responsible for the day to day management and development of teachers and students on various educational and training programs including both on site and distance learning
Responsible for courses development and scheduling, teacher management, and quality control
Prometric & VUE Testing Center Administrator, (APTC Installation & Maintenance)Trainer in several courses, MCSE 2000, MCSE 2003, CompTia A+ Computer Systems Maintenance, CompTia N+ Network Essentials, Security+, Server+, Microsoft Office Package (WinWord, Excel, Power Point, Access, Outlook, Publisher, Visio), Adobe Photoshop, CorelDraw, AutoCAD.
2008-2012 Axion “Horaizon”, Information Technology Center, Ramallah.Trainer, MCSE2003 “Microsoft Certified Systems Engineer”, MCITP 2008 Server, Exchange 2007, 2010 & ISA 2006.
2008- 2012 Galaxy Information Systems, Ramallah.Trainer, MCSE2003 “Microsoft Certified Systems Engineer”, MCITP 2008 Server, Exchange 2007, 2010 & ISA 2006.
2002- 2004 Development Alternative, Inc. DAI, MAP ProjectIT Specialist for the Market Access Program (MAP) and Palestinian Enterprise Revitalization Project (PER),
Provide technical support for MAP, PER staff Maintain the project software, applications, hardware and network (LAN &
WAN) Train the project staff to ensure full understanding of internal management
systems and procedure Participate in the survey design, data collection, data analysis to produce the
impact assessment reports Work closely with IT and non-IT companies on IT strategies, IT systems and
export promotion activities and exhibitions PITA: Palestinian Information Technology Association PICTI: Palestinian Information & Communications Technology Incubator PFI: Palestinian Federation Institute PSI: Palestinian Standard Institute Paltrade: Palestine Trade Center
2006 – Feb-May UNITED NATIONS WORLD FOOD PROGRAMME (WFP), Jerusalem.Information & Telecommunication Technology Consultant, "4 months"Accountabilities:
Manage the operation and maintenance of the local Area Network (LAN) and the Wide Area Network (WAN) systems.
Manage all equipment and applications associated with electronic mail, office automation, for main office and sub offices.
Ensure timely installation and upgrading of LAN/WAN information systems (Software &
Hardware) Installation and maintenance of telecommunication equipment in WFP fixed and mobile
installations, prepare configuration data and program equipment in line with global and regional guidelines, maintain WFP callsign and selcall lists.
Prepare and maintain a comprehensive and accurate inventory of all computer, telecommunications equipment, and software existent in the country and sub-offices
In accordance with WFP corporate standards and policies, identify appropriate standards to procure ICT equipment at the least cost and in the most expedient manner and provide technical advice to procurement unit, make recommendations for disposal of surplus, outdated or faulty/damaged ICT equipment.
Manage the installation and maintenance of the communications equipment for wired and wireless networks
Identifying and test new software and hardware for improving and upgrading system performance, install any technology upgrades as required.
Maintain all Operating System, commercial business and anti-virus software, ensuring compliance with registrations and upgrades.
Provide hardware and software troubleshooting support to all offices locations, seeking technical advice and support from ICT section staff as required
Provide staff training on all hardware, software, telecommunications equipment, files management and LAN/WAN systems, carry out periodic computer skills surveys to determine end user knowledge of applications, and identify training requirements and propose cost effective measures to upgrade staff skills
Perform maintenance and minor repairs on hardware equipment Provide weekly plan and reports on activities of the unit Supervise staff/technicians of the unit as required
2001-2002 Vocational & Technological College, Histadrout, East Jerusalem,Manager for Computer Department, Trainer in Several courses, A+ Maintenance, Network Essentials, MCSE, Novell Netware, Microsoft Office, Adobe Photoshop, CorelDraw
2002-2003 Double-C, Consulting and Career Development Ltd, Biet Hanina, Jerusalem. http://www.double-c.net Trainer for several courses, Windows XP & Microsoft Office XP , Internet & Email, Financial Analysis using Excel.A one full year Training to JDECO (Jerusalem District Electricity Company), the courses include the following(Windows, Microsoft word, Excel, Power Point, and Financial Excel)
1999-2002 UNIPAL General Trading Company, Ramallah.Systems Supervisor. UNIPAL, is the Exclusive Importer & Distributor in Palestine of leading Philip Morris, Procter & Gamble, Kraft and Many Other leading FMCG Companies
Network Administrator. Responsible for leased line “Internet”, and Mail server ( Unix Mail Server)
Maintain PC’s, network, and all hardware and software systems, responsible for electricity and phones systems
Responsible of all fixed assets, including buying, controlling and registering Manage projects
Train the company’s employees to improve their computer skills 1996-1999 AL-Mustaqbal Technological College (Atid Biran). Tel-Piot, Western Jerusalem,
Manager for the Computer Department. Lecturer in several courses i.e. Win98, email & Internet, Maintenance,
Microsoft Office and Networking.
1998-1999 FRIENDS BOYS SCHOOL, Ramallah. Lecturer (Microsoft Office, Maintenance, Network)
Certificates: Mini-MBA, Kellog-Recanti, Tel-Aviv University 2013 ITIL® V3 Foundation, ITIL Expert in IT Service Management MCSE “Microsoft Certified Solutions Associate” MCT “Microsoft Certified Trainer”, since 2002 MCITP Windows Server 2012, Cloud MCITP “Microsoft Windows server 2008” MCTS “Microsoft Certified Technology Specialist” 2008 Server MCSE “Microsoft Certified System Engineer”, Windows 2000, 2003 MCSA “Microsoft Certified System Administrator’’, Windows 2000, 2003 MCSA “Microsoft Certified System Administrator Messaging”. 2000, 2003 MCP “Microsoft Certified Professional”VMware Certified Associate - Data Center Virtualization, VCA-DCVVMware Certified Professional - Data Center Virtualization, VCP5-DCVOracle DB 11 Admiinistrator
Software and Hardware Acknowledgment:
Software Windows 2012 Server Windows 2008 Server, Windows 2003 Server
Lotus Notes Version 4.5-6.5-7, 8.5 Client.
Windows 2000 Server SharePoint2010
Lotus Notes Domino Server, Designer Version 4.5-6.5-7, 8.5.
Vmware Server & Workstation Microsoft Office Package (2003, 2007, 2010) Word, Excel, Power Point, Access, Outlook, Publisher, Visio, MS Project, MS Money.
Novell Unix ( Mail Server) Red Hat 4.0 , 5.0 W2K Pro, Windows XP, Vista,
Windows 7 Exchange Server 2000, 2003, 2007,
2010 SharePoint 2007, 2010
AutoCAD
ISA Server 2000, 2004, 2006 Adobe Photoshop, Adobe In Design Flash CorelDraw
Hardware
Jafar Mahfouz CV – April 2016 Page 8
Computer Systems Maintenance & Repairing
Servers installation, setup and configuration, (Windows, Novell, Unix)
ICT Infrastructure Development and Management Network design, implementation and management
Datacenter Design, implementation, management and general consultation
ICT Infrastructure Support
Network Penetration Testing
ISO
ITIL
IT Audit
Proposal writing
Lecturing - MIS
Training & Workshop Attended:1. VNX Unified Storage Management, London, Bracknell, RSA, August 2015,
https://learning.emc.com/Saba/Web/Internal , This Specialist-level course is targeted for storage/cloud infrastructure administrators requiring in-depth knowledge and practical lab work with EMC VNX Unified Storage systems. This training covers all the key elements of SAN/IP-SAN (block access) and NAS (file access) deployment. It provides participants with detailed discussions on integrating VNX block access for open systems hosts (Linux, Microsoft Windows, and VMware ESXi) through FC, iSCSI and, FCoE connectivity options. In addition, VNX file-level access will be configured for Microsoft Windows and Linux user/application environments via NFS and CIFS environments. Initial storage system configuration, security and availability using Unisphere are also covered. NAS configurations, including file system creation and export in Microsoft Windows, Unix, and VMware ESXi environments are explored. Lastly, the course will cover configuration and management of local replication solutions.
2. Kellogg - Recanati: Executive ‐ Development Program for Palestinian Business Leaders. A joint program of Kellogg School of management, Tel Aviv University and "The Compete Project-USAID", Tel-Aviv
Compete (USAID Project)– through desk research and heavy consultation with the main ICT sector representatives such as PITA – discovered an urgent need to create an international training program to leverage the Palestinian managers’ business skills and abilities especially toward understanding marketing planning and strategies to expand services in the local market and penetrate international markets. The training program allows the Palestinian companies
understand international complex business environment and how to introduce services in a “targeted” manner versus the current approach of open –ended marketing strategies. Compete with the help of Kellogg – Recanati School of management in Tel-Aviv University designed a tailored project named “Mini MBA” to target senior managers in the Palestinian ICT sector and entrepreneurs who hold senior positions at startup companies. The New Science of Leadership
Leading teams effectively Competitive strategy Entrepreneurship in Software companies International marketing B2B marketing Achieving growth in technological markets The VC Industry & SMB Funding Understanding the Financial Reporting process Financial Management and Decision Making Managing the negotiation process Strategic Innovation International business management Value creation and organizational enhancement through process management
3. CISCO, Capacity Building Program for ICT Companies based in Palestine, Jerusalem, Ramallah and Dead Sea, 2011
Following a comprehensive analysis of the sector, Cisco in partnership with PosiTeam has developed a prestigious program for capacity building for software development companies wishing to appeal to the global market. The program is reserved for leading export oriented companies. The program goals are for the participating companies to expand their business, scale-up, and be competitive in the global market. The program will expose companies to international best practices of business and marketing, leadership and management, HR, project management and software development processes, communication and presentation skills, outsourcing, and more. The program focuses on the CEOs, Managers and Team Leaders who will apply the new knowledge to promote the company as a whole. Practical, hands-on training will be provided by experts, best in their fields with proven experience in the high-tech industry. This 10 months program includes workshops, training sessions, group follow-up sessions and one-on-one consulting sessions. http://www.positeam.co.il/tamkeen. Main Objective and outlines for CEO & Mangers Workshops:
Leadership vs. Management Marketing, How to utilize marketing to realize my business goal HR – It’s all about people Project Management – Doing the right project, and doing the project right Product Development and Software Development Process Presentation Skills Venture Capitalists Project Management advanced Outsourcing
b. Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure
c. Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructured. Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active
Directory Infrastructuree. Designing Security for a Microsoft Windows Server 2003 Networkf. Implementing and Managing Microsoft Exchange Server 2003
6. MCSE 2003, Micronet Training Center, Ramallah, 2004Managing and Maintaining a Microsoft Windows Server 2003 Environment for an MCSA Certified on Windows 2000, Course 2297
7. MCSE 2003, Micronet Training Center, Ramallah, 2004 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Environment for an MCSE Certified on Windows 2000, Course 2297
8. CCNA, Certified Cisco Network Administrator, Micronet, Training Center, Ramallah, 2002
Networking Basics Routers and Routing Basics Switching Basics and Intermediate Routing Wide Area Network (WAN) Technologies
9. MCSE 2000, Microsoft Certified System Engineer, Galaxy Information System Center, 2002
Installing, Configuring and Administering Microsoft Windows 2000 Professional. Installing, Configuring and Administering Microsoft Windows 2000 Server.Designing a Microsoft Windows 2000 Directory services Infrastructure.Designing a Microsoft Windows 2000 Network Infrastructure.Implementing and administering a Microsoft Windows 2000 Directory Service
Infrastructure. Implementing and Managing Microsoft Exchange 2000Implementing a Microsoft Windows 2000 Network Infrastructure
10. Software & Applications Needed for Handheld Computers, A special training Course was given By Procter & Gamble Co, Muscat (Oman), Dubai, May-June 2001.
11. Internal Quality Auditing Course, by LLOYD’S REGISTER QUALITY ASSURANCE, March 2000.
12. Internal Quality Auditing Course, UNIPAL Training Division, January 2000.
13. Introduction to ISO 9000 Series Standard, UNIPAL Training Division, January 2000.
14. Networking Administrator Course, GALAXY Information System Center, 1998
a. TCP/IPb. Network Essentialsc. Windows NT Server 4.0d. Novell NetWare 4.11e. Unix System Release 4a. Introduction to Relational Data Base Management Systemb. Introduction to Oracle Ver. 7.3 for Windows NTc. Oracle SQL * PLUSd. Developer 2000
Special Skills:Driving license.Committed team player with highly effective interpersonal skills and ability to interact tactfully and persuasively. High degree of tact, judgment, initiative, resourcefulness and motivation.
Excellent interpersonal skills including ability to deal sensitively in a multi- Cultural environnent.
Microsoft Windows 2000 ServerMicrosoft Windows 2003 Server
Microsoft Certified Systems Administrator MessagingMicrosoft Windows 2000 ServerMicrosoft Windows 2003 Server
Microsoft Certified Systems Engineer
Microsoft Windows 2000 ServerMicrosoft Windows 2003 Server
Microsoft Certified Partner
Networking Infrastructure Solution
Microsoft Certified IT Professional
Microsoft Windows 2008 Server
Microsoft Certified Technology SpecialistWindows Server 2008 Active Directory ConfigurationWindows Server 2008 Application Platform configuration.Windows Server 2008 Network Infrastructure configuration.
Microsoft Certified Trainer, MCTCertified Trainer, Windows 2000 Server.Windows 2003 Server.Windows 2008 Server.
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