WebEx Audio

WebEx Integrated Audio provides a high-performance, feature-rich, telephony-based audio conferenceservice. This service can be used in a stand-alone mode or fully integrated within a WebEx meeting.

• Features, page 1

• Frequently Asked Questions, page 2

• Audio Options, page 2

• Audio Feature Comparisons, page 5

FeaturesWebEx Audio (hybrid audio)

WebEx Audio (hybrid audio) provides flexibility for the attendees to join an audio conference using theircomputer (VoIP) or a phone. There are no meeting-level options to enable or disable this feature; it is availableat all times that theWebEx audio is available within aWebExmeeting. Features such as muting and un-muting,icons, and active-talker notification operate identically for attendees. Attendees may transition at any timefrom using their computer to phone or vice a versa. Attendee status and the mode that they are using to connectto the conference can be seen in the Participant list.

WebEx Audio (hybrid audio) is supported on the following services and platforms:

LinuxMacintoshWindowsSupport for WebEx Audio(Hybrid Audio)

YesYesYesSolaris Meeting Center

YesYesYesTraining Center

NoNoNoEvent Center

NoNoNoSupport Center

Cisco WebEx Support Center Release Notes (version WBS29.11) 1

Frequently Asked QuestionsQ. What's the capacity for WebEx Audio?

A.WebExAudio capacity is 1000 attendees for all supportedWebEx services with 500 attendees on telephonyand 500 on WebEx integrated VoIP.

Q. Are there any calling restrictions from certain locations?

A. Yes, this document outlines those restrictions: http://www.webex.com/pdf/tollfree_restrictions.pdf

Q. Does WebEx Audio support a mixed-mode or hybrid audio conference with VoIP attendees?

A. Yes, WebEx Audio supports a hybrid audio in selected services. (Refer to the table above.)

Audio Options

For information about audio options supported for each operating system, see Cross-platform Featuresand Known Issues.

Note

Cisco WebEx Support Center Release Notes (version WBS29.11)2

WebEx AudioFrequently Asked Questions

Available In

Training CenterSupport CenterEvent CenterMeeting CenterDescriptionFeature

YesNoYesYesThis audiooption isintegrated intoyour WebExonline session.Choose fromthese options:

• Call in:WebExprovides atoll ortoll-freephonenumber tocall whenjoining asession(globalnumbersare alsoavailable).

• Call back:When youjoin asession,enter yourphonenumberandWebExcalls you.

WebExTeleconference

NoNoYesNoOne-way audio,for meetingswhere attendeesonly listen. Ahost speaks byusing amicrophoneconnected totheir computer.

Audio broadcast

Cisco WebEx Support Center Release Notes (version WBS29.11) 3

WebEx AudioAudio Options

Available In

Training CenterSupport CenterEvent CenterMeeting CenterDescriptionFeature

Windows onlyYesWindows onlyYesInstead of usinga telephone, useyour computerto send theaudio over theInternet.

IntegratedVoice-over-IP(VoIP) Audio

NoNoNoYesPersonalConferencingallows you tostart an audioconference andthen optionallyexpand themeeting toinclude anonline meetingincluding videoconferencing.

A PersonalConferencingaccount canhave up to threesets of accessnumbers (hostand attendeeaccess codes).To sign up for aPersonalConferencingaccount, go tothe My WebExtab and selectPersonalConferencing.

PersonalConferencing

YesYesYesYesUse a third-partyteleconferenceservice.

OtherTeleconferenceService

Cisco WebEx Support Center Release Notes (version WBS29.11)4

WebEx AudioAudio Options

Audio Feature ComparisonsPersonalConferencing

Integrated VoIPWebEx Audio1Audio BroadcastDescriptionFeature

500 attendees500 attendees(1,000 forTraining Center)

1000 attendees(500 ontelephony and500 on WebExVoIP)

3,000 attendeesWhen choosingan audio option,consider the sizeof the group thatwill attend yoursession.

Conference size

No limitationsNo limitationsNo limitationsOnly hosts,presenters andpanelists canspeak by default

How manyactive speakersare required inthe conference

Multiplespeakers

YesNoYesNoWebEx can playto let you knowwhen attendeesjoin and leavethe session.

Entry and exittones

NoYesYesn.a.Automaticallymute attendeemicrophoneswhen they enterthe session.

Mute on entry

OptionalNoOptionalYesStart the audiowhen anattendee joinsthe session. Ifthe host has notyet joined,attendees hear arecordedmessage thatinforms themthat the host hasnot yet joined.

Automaticallystart the audioconference

Cisco WebEx Support Center Release Notes (version WBS29.11) 5

WebEx AudioAudio Feature Comparisons

PersonalConferencing

Integrated VoIPWebEx Audio1Audio BroadcastDescriptionFeature

YesYesYesYesSave defaultaudio settings inyour MyWebExprofile to makeit easier to startand schedulesession withyour preferredsettings.

Save defaultsettings

YesYesYesYesRun reports thatshow yourWebEx audiousage.

Reports

NAYesNAYesWebEx supportsthe UDP andTCP protocols.

TCP/UDPsupport

NANoYesYesWebEx Audio(hybrid audio)meeting whereattendees havethe flexibility tojoin aconferencethroughtelephone orthroughdesktop-basedVoIP.

Support forWebEx Audio(hybrid audio)meeting

1 WebEx Audio includes hybrid audio.

Cisco WebEx Support Center Release Notes (version WBS29.11)6

WebEx AudioAudio Feature Comparisons