Date post: | 08-Jan-2017 |
Category: |
Technology |
Upload: | worldsensing |
View: | 369 times |
Download: | 3 times |
10 techniques for better understanding your users
with Paul Boag
Quick Housekeeping• Control panel on the side of your screen if
you have any comments during the presentation
• Time at the end for Q&A
• Today’s webinar will be recorded for future viewing
• All attendees will receive a copy of the slides/recording
• Continue the discussion using #uzwebinar
Meet the Speaker
Paul BoagUser Experience Consultant
Agenda• Do your user research.
• Working with users on design.
• Gathering user feedback while building.
• Monitoring user behaviour post launch.
• Teaching colleagues about user needs.
User InterviewsUser SurveyingTop Task Analysis
Do your research
#UZWEBINAR
Working with users on design
#UZWEBINAR
In Person Individually.Remote Card Sorting.
In Person Groups.
1. Card Sorting
#UZWEBINAR
2. Empathy Tests
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3. Recall tests
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Gathering user feedback while
building
#UZWEBINAR
4. In Field Testing
#UZWEBINAR
One morning.Three Testers.Same Day Every Month.Whole team to watch.Discuss over lunch.
5. Regular Guerrilla Testing
#UZWEBINAR
6. Remote usability testing
#UZWEBINAR
Monitoring user behaviour post launch
#UZWEBINAR
7. Heat Maps
#UZWEBINAR
9. Multi-Variance Testing
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8. Session Recorders
#UZWEBINAR
Forget the default metrics.Look for something specific you want to know.Look at social metrics too.Examine your internal search results.Keep an eye on dropout points.
10. Analytics
#UZWEBINAR
Highlight Reels.Customer Journey Maps.Empathy Maps.Testimonials and Quotations.Analytics Reports.Open Usability Sessions.User Interaction Policies.
Teaching colleagues about user needs.
#UZWEBINAR
UserZoom at a Glance
• All-in-one solution to rapidly test Usability & Measure UX
• Remote Unmoderated Usability Test (Qualitative or Think-out-loud)
• Usability Benchmarking • Card Sorting• Tree Testing• Screenshot Click Testing• Screenshot Timeout Testing• Online Surveys
• Test any digital UI at anytime during the product life cycle
The All-in-One UX Research Platform for the Data-Driven Enterprise
#UZWEBINAR
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