Case ManagementThursday April 22, 2014

What is Case Management?

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What is a case ?

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Information that aids in the resolution of an issue

Where do cases come from ?

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• Mail

• Fax

• Data Entry

• Twitter and other Social Collab Networks

• Other Systems

What is case management?

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A “case” is any project, transaction, service or response that is “opened” and “closed” over a period of time to achieve

resolution of a problem, claim, request, proposal, development or other complex activity.

! It is likely to involve multiple persons inside and outside of the

organization, with varying relationships to each other, as well as multiple documents and messages.

!!http://www.aiim.org/What-is-Case-Management

What is case management?

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Creating, ingesting, routing, collaborating on, maintaining and managing cases and their

associated processes

What is case management?

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Getting the right information to the right people at the right time so they can make the right decision

CONTENT

USERSPROCESSESAPI

Nuxeo

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Nuxeo Platform

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Content Repository: Access Control, Rich Content Model, Audit, Query, File Storage

Nuxeo Platform

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Business Logic

Content Repository: Access Control, Rich Content Model, Audit, Query, File Storage

Data Presentation

Conversion KitWorkflow

Engine

Authentication & Identity

Management

Extensible Back Office

Optional add-ons, extensions, integrations, and feature sets (20+)

REST API

CMIS

Client SDKs: Java

JavaScript Python

iOS Android

WebDAV

Nuxeo Drive (multi-device file sync)

Demo Time

11

Nuxeo Platform

12

Business Logic

Content Repository: Access Control, Rich Content Model, Audit, Query, File Storage

Data Presentation

Conversion KitWorkflow

Engine

Authentication & Identity

Management

Extensible Back Office

Optional add-ons, extensions, integrations, and feature sets (20+)

REST API

CMIS

Client SDKs: Java

JavaScript Python

iOS Android

WebDAV

Nuxeo Drive (multi-device file sync)

Customers who build on Nuxeo Platform

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FICO

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• Content Application Platform for multiple FICO products

• FICO Cloud and Private Cloud

• Case-oriented applications to fight credit card fraud

• Link fraud detection system with people (fraud suspect -> fraud case)

• Integrated with FICO products

• Tools Platform - Modeling Repository

• Body Level One

• Body Level Two

• Body Level Three

• Body Level Four

• Body Level Five

Electronic Arts

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• Digital asset = game build

• Contains audio, images, video and metadata

• Control and track access to pre-releases

• Fingerprinting on builds

• Mission critical access control, distributed on 23 sites globally

• Body Level One

• Body Level Two

• Body Level Three

• Body Level Four

• Body Level Five

Jeppesen / Boeing

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• Deployed on Boeing Cloud Platform

• Next generation flight bags for aircraft pilots

• Store, manage and prepare content to be distributed to pilots

• Enable fast content update anywhere

• Delivering content to 200,000+ iPads all over the world!

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discover on nuxeo.com

try at nuxeo.com/downloads

learn with doc.nuxeo.com

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code on github.com/nuxeo

discover on nuxeo.com

try at nuxeo.com/downloads

learn with doc.nuxeo.com

ask at answers.nuxeo.com

code on github.com/nuxeo

Thank You!