Date post: | 14-Jun-2015 |
Category: |
Business |
Upload: | association-for-project-management |
View: | 375 times |
Download: | 0 times |
ACMP: Advancing the discipline of change management Page: 1 www.acmpglobal.org
Association of Change Management Professionals
advancing the discipline of change management
September 2014
How the
Change Management Profession
is Evolving
ACMP: Advancing the discipline of change management Page: 2 www.acmpglobal.org
PLEASE INTRODUCE YOURSELF IN THE QUESTION BOX
In your response share:
1. Your Name2. How many changes are you currently supporting?3. In what capacity? e.g. project manager,
change manager, sponsor, comms specialist, etc.
ACMP: Advancing the discipline of change management Page: 3 www.acmpglobal.org
Rhiannon CookeACMP Vice President
WHO ARE WE?
Donna Brighton ACMP President
ACMP: Advancing the discipline of change management Page: 4 www.acmpglobal.org
The Association of Change Management Professionals (ACMP) is a professional association dedicated to advancing the discipline and profession of change management practices that support the success of individual and organizational change for the realization of intended business results.
WHO ARE WE?
ACMP: Advancing the discipline of change management Page: 5 www.acmpglobal.org
WEBINAR OBJECTIVES
• Big Picture - what is the state of the Change Management profession?
• Definition - what do we mean by Change Management?
• Action - how is the ACMP advancing the discipline?
• WIIFM - what are practical applications of the ACMP Standard?
CAN YOU RELATE?
ACMP: Advancing the discipline of change management Page: 7 www.acmpglobal.org
• More “change that matters” is occurring
• The success rate of change isn’t improving
• The market is looking for more guidance and consistency in the area of change
WHAT WE OBSERVED…
ACMP: Advancing the discipline of change management Page: 8 www.acmpglobal.org
WHAT WE DID IN RESPONSEWhat if…
ACMP: Advancing the discipline of change management Page: 9 www.acmpglobal.org
OUR JOURNEY
ACMP: Advancing the discipline of change management Page: 10 www.acmpglobal.org
‘Change Management as a discipline is growing and is generally regarded as valuable, but the industry is fragmented and in need of standardization. Practitioners want certification and credentialing processes as part of the maturation of change management. About 1/3rd of organizations have some sort of formal Change Management Office, but almost three quarters of Change Management practitioners must also fulfill other professional roles’
WHAT IF…THE STATE OF THE PROFESSION
Market Research carried out by the Association of Change Management Professionals and released in March 2013 found that:
ACMP: Advancing the discipline of change management Page: 11 www.acmpglobal.org
1. Standard and Professional Credential
2. Membership Organization
3. Code of Ethics
CHANGE MANAGEMENT PROFESSION
ACMP: Advancing the discipline of change management Page: 12 www.acmpglobal.org
OUR JOURNEY
ACMP: Advancing the discipline of change management Page: 13 www.acmpglobal.org
Please chat in your responses using the Question pane:
How would you define change management?
WHAT DO YOU THINK?
Association of Change Management ProfessionalsAdvancing the discipline of change management
www.acmpglobal.org
STANDARD LAUNCHES OCTOBER 2, 2014
ACMP’s Standard for Change Management© accomplishes the following:• Establishes a common understanding of the
discipline of change management• Captures generally accepted practices and
processes used by change management practitioners across multiple industries, organizations and roles
• Offers a clear and consistent vocabulary of essential change management terminology
• Provides guidance for organizational change management, for any type of change
• Supports organizational decision-making regarding change management resources
ACMP: Advancing the discipline of change management Page: 15 www.acmpglobal.org
What percentage of projects in your organization apply a structured approach to change management?
• None are
• Just a few are
• Less than half are
• More than half are
• All or nearly all are
POLL
ACMP: Advancing the discipline of change management Page: 16 www.acmpglobal.org
THE STANDARD REPRESENTS…
• A definition of practices, processes, tasks and activities (no tools or templates)
• The foundation for a professional credential
ACMP: Advancing the discipline of change management Page: 17 www.acmpglobal.org
ACMP: Advancing the discipline of change management Page: 18 www.acmpglobal.org
OUR VIEW
project management and change management
ACMP: Advancing the discipline of change management Page: 19 www.acmpglobal.org
Is change management applied to all projects which impact on employees’ ways of working?
• Yes / No
POLL
ACMP: Advancing the discipline of change management Page: 20 www.acmpglobal.org
ACMP: Advancing the discipline of change management Page: 21 www.acmpglobal.org
• Assess Organisational Readiness for Change
• Develop the Change Impact and Readiness Strategy
• Develop Feedback Mechanisms to Monitor Performance to Plan
• Modify the Change Management Plan
THREAD: ORGANISATIONAL READINESS
ACMP: Advancing the discipline of change management Page: 22 www.acmpglobal.org
Assess Organisational Readiness for Change
– Market factors, capacity, saturation
– Understanding, perception and expectations
– Likely process, technology and role changes,
– Level of understanding and preparation of organisational units for the transition
Also taking into account: organisational culture, capacity for change and learning capabilities.
THREAD: ORGANISATIONAL READINESS
ACMP: Advancing the discipline of change management Page: 23 www.acmpglobal.org
Develop the Change Impact and Readiness Strategy
– Detailing the specific impacts on people, processes, tools, organisation structure, job roles and technology
– Sets out readiness criteria for implementation, governance structure and accountability for readiness activities
THREAD: ORGANISATIONAL READINESS
ACMP: Advancing the discipline of change management Page: 24 www.acmpglobal.org
Develop Feedback Mechanisms to Monitor Performance to Plan AND
Modify the Change Management Plan- Informal feedback from conversations, email responses and
information sharing forums
- Formal feedback from staff surveys, questionnaires and staff meetings
- Collect frequently and use to:
Make adjustments to change activities to maintain momentum and deliver results.
Add, eliminate or realign change program components to decrease or accelerate change
THREAD: ORGANISATIONAL READINESS
ACMP: Advancing the discipline of change management Page: 25 www.acmpglobal.org
Do you currently assess organisational
readiness for change?
• Yes / No
Please chat in examples using the question pane
POLL
ACMP: Advancing the discipline of change management Page: 26 www.acmpglobal.org
• Identify Sponsors Accountable for the Change
- Who is accountable?
- Who is responsible for operating?
- Are they aligned and committed?
- Motivations, abilities, expectations and concerns
- Potential constraints, conflicts or concerns
• Develop the Sponsorship Strategy
THREAD: SPONSORSHIP
ACMP: Advancing the discipline of change management Page: 27 www.acmpglobal.org
Do you formally identify your sponsors?
• Yes / No
POLL
ACMP: Advancing the discipline of change management Page: 28 www.acmpglobal.org
• ‘The Standard’ Public release - Oct 2nd
• Professional Credential – Certified Change Management Professional (CCMP)
• Qualified Education Provider (QEP)
• Partnerships with Complimentary Disciplines
• Outreach to organisations and individuals
WHAT'S NEXT
Association of Change Management ProfessionalsAdvancing the discipline of change management
www.acmpglobal.org
YOUR ACTION
On October 2 go to:
www.acmpglobal.com
Download the ACMP Standard for Change Management ®
Read The Standard, Use It!
Please tell your colleagues
ACMP: Advancing the discipline of change management Page: 30 www.acmpglobal.org
Association of Change Management ProfessionalsAdvancing the discipline of change management
www.acmpglobal.org
YOUR TURN
ACMP: Advancing the discipline of change management Page: 32 www.acmpglobal.org