Date post: | 12-Jan-2015 |
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www.incaseofcrisis.com
Webinar:
How to Get Leadership Support for Your Disaster Recovery Plan
Guest Presenter:
Eileen Unger, P.E.President,
Emergency Preparedness Partnerships
Twitter: www.twitter.com/eileenunger
Website: www.emergencypreparednesspartnerships.com
Facebook:www.facebook.com/EmergencyPreparednessPartnerships
Webinar Sponsored By:
In Case of Crisis
Twitter: www.twitter.com/icocrisis
Facebook: www.facebook.com/icocrisis
Website: www.incaseofcrisis.com
Tuesday, September 18, 20122pm-3pm ET
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Webinar Agenda “How to Get Leadership Support for Your Disaster Recovery Plan”
• Welcome
• Introduction of In Case of Crisis
• Introduction of Ms. Eileen Unger of Emergency Preparedness Partnerships
• Presentation on “How to Get Leadership Support…”
• Q&A
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In Case of Crisis
An all-in-one mobile solution that enables organizations like yours to:• Transform outdated, static paper-based
emergency documents into a dynamic, accessible crisis plan
• Keep employees, students, or staff “in the know”
• Maintain and update plans as needs and/or people change before a crisis occurs
• Store important Crisis contacts for specific locations and events to your phone
• Make emergency preparedness easier and effective
What is In Case of Crisis?
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About Eileen UngerGuest Presenter
Eileen Unger, P.E.
President, Emergency Preparedness Partnerships
Twitter: www.twitter.com/eileenunger
Website: www.emergencypreparednesspartnerships.com
Facebook: http://www.facebook.com/EmergencyPreparednessPartnerships
Eileen Unger, P.E., is the President of Emergency Preparedness Partnerships, based in Hammonton, NJ. She is the Executive Director of the New Jersey Emergency Preparedness Association, and is a member of the American Society of Industrial Security, the NJ Utilities Association, the Chamber of Commerce of Southern NJ, the Contingency Planning Exchange and the National Association of Women Business Owners. Eileen has over 32 years of experience in the emergency management, engineering and construction fields.
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Crisis vs. Disaster
Crisis:An event, disclosure, allegation, or set of circumstances that threatens the integrity, reputation, or survival of an individual or an organization.
Disaster:An incident causing widespread destruction, damage, loss or distress; a catastrophe, a grave misfortune.
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Lots of Different Terms
• Crisis management planning• Contingency planning• Crisis communications plans• Disaster recovery plans• Emergency preparedness plans• Emergency response plan• Business continuity plans• Site safety plans• Risk management plans
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All Comes Down to 3 Things:
What do I do if something does go wrong?
What could go wrong?
What can I do to prevent things from going wrong?
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What are the risks?
• Natural Disasters• Facility– Internal– External
• Human • Operational • Reputational • Technical
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Regardless of the Cause…
Same 3 steps:
1. What could go wrong? (Risk Analysis)
2. What can I do to prevent things from going wrong? (Mitigation & Prevention)
3. What do I do if something does go wrong? (Preparedness, Response, and Recovery)
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Impact of a Crisis:
Loss of business - sales or long term customers
Health and safety of employees or members of the public
Regulatory problem
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Survey Says…
US Conference of Mayors
• Surveyed 183 cities:
– 40% have deficient evacuation plans
– 75% aren’t prepared for a flu outbreak
– 80% of emergency responders still can’t talk to each other or with neighboring areas
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Survey Says…2011 survey of small to mid-sized businesses:
• Only half have a plan, the smaller the company, the less likely to have a plan
• Of those with a plan, half developed the plan AFTER a problem occurred
• 81% feel confident in their ability to deal with an emergency
• Downtime median cost is $12,500 per day
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Then why do some organizations fail to have a plan?
• Can’t happen here – failure to imagine the worst
• Competing priorities for time
• Unaware of risks
• Not a funded project
• No one is responsible for this (or it’s unclear who is responsible)
• Will deal with if it happens
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The Challenge…The Other Big 3
Ownership of the Process
Commitment by Leadership
Allocation of Resources
1 2 3
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“Engage the right people in the right way to win support
and overcome obstacles.”
Stakeholder Management
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Stakeholder (corporate): a person, group, organization, member or system who affects or can be affected by an organization's actions.
Project stakeholder: a person, group or organization with an interest in a project.
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Stakeholder Analysis
1. Identify who the stakeholders are
2. Figure out their:– Interest– Influence– Level of power
3. Determine which are the most important stakeholders
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Stakeholder Analysis:
• President
• CFO
• Training Supervisor
• Operations Director
• IT Manager
• Outside Vendor
Identify Who the Stakeholders Are
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Stakeholder Analysis
Identify their interest, influence and power
High
Power
Low
Low Interest High
Keep Satisfie
d
Manage Closely
Monitor (Minimum
Effort)
Keep Informe
d
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Stakeholder Analysis
Determine which are the most important stakeholders
High
Power
Low
Low Interest High
Keep Satisfie
d
Manage Closely
Monitor (Minimum
Effort)
Keep Informe
d
•CFO
•President
•Operations Manager
•Training Supervisor
•Friends
•Call Center Supervisor
•IT Manager
•Outside Vendor
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Don’t forget the influencers – they are stakeholders too!
Doesn’t always follow the chain of command
Not always obvious
There are many interests and motivations
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From your Stakeholder Analysis you know:
Who the key stakeholders are
What the best communications approach might be
What their key interests and issues are
If they are a supporter, neutral, or a critic
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Plan your approach – what you need to figure out:
What level of support do you need from them? High, medium or low?
What role will they need to play?
What do you need them to do?
What messages will you use to communicate with them?
What actions or communications will you need to do to win them over?
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The Anatomy of a Project
4. The big emergency
1. How the project got started
2. The major stakeholder
3. Progress finally!
5. Set backs and challenges
The road to a successful disaster planning project is fraught with many twists and turns.
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The Anatomy of Another Project
4. Cue the emergency
1. How the project got started
2. The slow, painful process
3. One step forward, one step back
5. Progress
Sometimes you just need a good old-fashioned emergency.
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Making the Case
The pitfalls and downside of not having a solid plan
Communicate
The strengths and benefits of having a solid plan
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Questions?
Please submit all questions now.
Today’s session has been recorded.
Links to the recording and webinar slides will be emailed to all registrants and posted to the
In Case of Crisis Website at www.incaseofcrisis.com
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Upcoming Webinar
What: Save the date for our next free webinar ….
“How to Integrate Mobile Technology Into Your Emergency Response Plan”
When: Thursday, October 11, 2PM-3PM EST
Where: Register Online at http://bit.ly/QUe21W
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Thank You!Feel free to contact us for more information about disaster recovery, crisis planning and/or technology solutions that make emergency preparedness easier.
Guest Presenter:
Eileen Unger, P.E.President,
Emergency Preparedness Partnerships
Twitter: www.twitter.com/eileenunger
Website: www.emergencypreparednesspartnerships.com
Facebook:www.facebook.com/EmergencyPreparednessPartnerships
Webinar Sponsored By:
In Case of Crisis
Twitter: www.twitter.com/icocrisis
Facebook: www.facebook.com/icocrisis
Website: www.incaseofcrisis.com