+ All Categories
Home > Documents > Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

Date post: 28-Jul-2015
Category:
Upload: kevin-m-lancaster-willson
View: 335 times
Download: 1 times
Share this document with a friend
Popular Tags:
37
WEBINAR I: HUD Early Delinquency Activities & Loss Mitigation Program Overview Working Together to Help Families Stay in Their Homes Presenters: Luke Harry & Stacey Brown National Servicing Center HUD NATIONAL SERVICING CENTER
Transcript
Page 1: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

WEBINAR I: HUD Early Delinquency Activities

& Loss Mitigation Program Overview

Working Together to Help Families Stay in Their Homes

Presenters:

Luke Harry &

Stacey Brown National Servicing Center

HUD NATIONAL SERVICING CENTER

Page 2: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

• Open and close your Panel

• View, Select, and Test your audio

• Default Audio is set to: Use Mic & Speakers

• Submit questions

• Q &A session

• Email will be sent within 1 hour of completion, with a link to a quick survey

1

How to Participate Today

2

Page 3: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

LEARNING OBJECTIVES

At the completion of this course, you will better understand: How the National Servicing Center is structured, who to contact with

questions, and how to find additional resources.

What HUD requires of lenders to participate as an approved Servicer.

How FHA defines key timelines in the Servicing environment.

What HUD requires of FHA-approved Servicers to address Early Delinquency.

Collection Outreach: Best practices for Servicers to manage customer needs.

The role of the HUD-approved Housing Counseling Agency.

How HUD Servicers are required to apply loss mitigation tools to customers need.

How to correctly report servicing activity in SFDMS.

When extensions of time and/or variance approval from the NSC is required.

This presentation is provided for informational purposes and its contents are subject to change. It is not intended to substitute or alter requirements and guidelines found in FHA handbooks, mortgagee letters, and other official FHA publications.

3

Page 4: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

NSC ORGANIZATIONAL STRUCTURE

NSC Internet and Intranet

Development

Single Family Default

Monitoring System

and CAIVRS

System Development

and Reporting

(SFDWS, TRS, etc.)

Procurement, Audit

and Compliance

Contract Oversight

Business Service Provider

Program Director

Branch 1

Foreclosure Holds

Predatory Lending issues

Training Development

NSC Frequently Asked

Questions

FHA Servicing Resolution

Loss Mitigation Resolution

Contract Oversight

Call Center

Program Director

Branch 2

Nehmiah Housing Grants

235 Recapture Process

Home Equity Conversion

Mortgage (HECM) Servicing

Post Asset Sale Complaints

Good Neighbor Next Door

Contract Oversight

Secretary-Held Servicing

Program Director

Branch 3

Deputy Director

Director

4

Page 5: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

FHA SERVICER REQUIREMENTS

5

Page 6: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

FHA SERVICER REQUIREMENTS

General Requirements

• FHA has delegated authority and responsibility to lenders to mitigate mortgage losses

• Servicers must utilize loss mitigation whenever feasible to avoid foreclosure

• Servicers have latitude in selecting the appropriate loss mitigation strategy for each FHA borrower

• FHA Servicers and sub-servicers require FHA approval

• FHA Servicer participation is not optional

6

Page 7: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

FHA SERVICER REQUIREMENTS

Monitoring

• Management Foreclosure Review Committee • Management Review

• Notification of Other Parties to the Mortgage

• Omitted Actions

• MRB Triggers

• Timing: Minimum & Maximum

• Lenders who violate FHA Programs, Statues, Regulations, and/or Handbook requirements, may be subject to:

• Loss of incentive compensation

• Reduced reimbursement of foreclosure and acquisition cost

• Interest curtailment related to foreclosure delays

• Referral to the Mortgagee Review Board

7

Page 8: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

KEY TERMS

PAYMENT DUE DATE: FHA considers payment due on the 1st day of every month; all

months consist of 30 days

IMMINENT DEFAULT: Borrower is either current or less than 30 days past due on their

mortgage, and is experiencing a significant reduction in income or some other hardship that will prevent them from making their next mortgage payment

DELINQUENT: 1+ days past the oldest unpaid installment (OUI)

DATE OF DEFAULT (DOD): 30 days past the oldest unpaid installment (60 days delinquent)

Example: Last paid installment (LPI) – Feb. 1

First payment missed – March 1 Date of default - April 1

FIRST LEGAL DEADLINE (FLD): 6 months past the date of default (8 months)

Example: Last paid installment – May 1, 2011

Oldest unpaid installment – June 1, 2011 Date of default – July 1, 2011 First legal deadline = Jan. 1, 2012

8

Page 9: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

LOSS MITIGATION OPTION PRIORITY

9

• Special Forbearance

• Loan Modification

• Partial Claim

• FHA’s Home Affordable Modification Program (HAMP)

Home Retention Options:

• Pre-Foreclosure Sale

• Deed-In-Lieu of Foreclosure

Disposition Options:

Page 10: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

10

Minimum # of Installments Due and Unpaid 0 1 2 3 4

Days Past Due (DPD) Imminent 1+ 31+ 61+ 91+

Type DDS Code Description/Requirements

CO

LLEC

TIO

NS Informal FB

HUD HB 4330.1 REV-5, Chapter 7

• 12-Repayment

• Verbal agreement to increase, reduce or suspend payments. • Duration < 3 months • Verbal financials required for agreements over 30 days.

Formal FB HUD HB 4330.1 REV-5, Chapter 7

• 12-Repayment

• Written agreement to increase, reduce or suspend payments. • Duration minimum 3 months • Verified/documented financials required for agreements over 30 days.

RET

ENTI

ON

Special Forbearances (SFB) ML 2011-23 ML 2002-17

• Type I

• Type II

• 09-Special Forbearance

• 08 - Type II/Special Forbearance/ Trial Payment Plan

• Structured plan to repay a loan delinquency over time (initial period for financial recovery followed by a payment schedule based on the borrower’s ability to repay)

• Cannot exceed 12 months PITI • Duration minimum 4 months - SFB Type I increased payments. • Duration minimum 6 months - SFB Type I on a combination of suspended,

reduced or increased payments.

• Special Provision Type I - CAUSE OF DEFAULT IS UNEMPLOYMENT – Duration minimum 12 months.

• May be used to reinstate a loan to facilitate the eventual sale or assumption of the property.

• Combines a short term SFB and a Loan Mod or Partial Claim • Requires 3 month trial prior to execution of permanent Loan Mod or Partial

Claim • Cannot exceed 12 months delinquent PITI • Loan Mod or Partial Claim is concurrent with the end of the SFB Type II

Loan Modification ML 2011-28 ML 2009-35

• 08 - Type II/Special Forbearance/Trial Payment Plan

• 28-Modification Started

• Permanent change in 1 or more of the terms, allows the loan to be reinstated and results in a payment a borrower can afford

• May include a change in the a) interest rate, b) capitalization of the delinquent principal, interest or escrow items, c) extension of the time available to repay the loan and/or, d) re-amortization of the balance due

• 3- month Trial Payment Plan required

HUD LOSS MITIGATION OPTIONS AT-A-GLANCE HUD recommends borrowers be evaluated for loss mitigation as early as 30 days past the last paid installment. This enables the Servicer to begin the process early, allowing time to validate financials and be ready for the borrower to sign an agreement at the appropriate time of delinquency.

Page 11: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

Minimum # of Installments Due and Unpaid 0 1 2 3 4

Days Past Due (DPD) Imminent 1+ 31+ 61+ 91+

Type DDS Code Description/Requirements

Ret

en

tio

n

Partial Claim (PC) ML 2003-19

• 08 - Type II/Special Forbearance/Trial Payment Plan

• 10 - Partial Claim Started

• Lender will advance funds on behalf of the borrower in an amount to reinstate a delinquent loan (not to exceed 12 months PITI)

• Borrower executes promissory note and subordinate mortgage payable to HUD (carries no interest and not payable until the borrower either pays off the first mortgage or no longer owns the property)

• 3-month Trial Payment Plan required

FHA HAMP ML 2009-23 ML 2009-35

• 39 - FHA-HAMP Trial

• 41-FHA HAMP Modification Started

• Allows the use of a Partial Claim up to 30% of the UPB as of the date of default and combine it with a Loan Mod

• Must successfully complete a trial payment plan (4 months for imminent default and 3 months for 90+ delinquent)

• Front ratio not less than 31% and back ratio must not exceed 55%

DIS

PO

SITI

ON

Pre-Foreclosure Sale (Short Sale) ML 2008-43

• 15 - Pre-Foreclosure Acceptance Plan Available

• Allows a borrower in default to sell home and use proceeds to satisfy the mortgage debt even if the proceeds are less than the amount owed.

• Commit to actively market the property for 4-6 months • Borrower qualifications: occupy as primary residence; list property with

licensed real estate broker with a cancellation clause in the even the terms of the PFS sale are not acceptable to HUD; make good effort to aggressively market property, perform all normal maintenance and repairs; standard “As Is” FHA appraisal; marketable title; Non-Owner Occupant Exceptions available; Tiered Net Proceeds Requirements – 1st 30 days 88% - 2nd 30 days 86% - Remainder of marketing time 84%; Funds available for discharge of Subordinate Liens.

Deed-in-Lieu (DIL) ML 2000-05

• 44 - Deed-in-Lieu Started

• Borrower voluntary deeds collateral to HUD in exchange for release from all obligations under the mortgage

• Lender must enter into a written agreement with the borrower stating specific actions that the borrower must perform in order to take advantage of this option and receive financial consideration

• Borrower qualifications: cause of default is incurable; occupy the property as a primary residence; collateral property must be non-occupied at the time of conveyance; good and marketable title

• Occupancy Exceptions: Verifiable that the need to vacate was related to the cause of default (job loss, transfer, divorce, death), and the subject property was not purchased as a rental investment, or used as a rental for more than 18 months.

HUD’S LOSS MITIGATION OPTIONS AT-A-GLANCE

11

Page 12: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

ADDRESSING EARLY DELINQUENCY

12

Page 13: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

EARLY DELINQUENCY SERVICING

HUD-approved Servicers must do the following:

• Evaluate loans no later than the 90th day of delinquency

• Become proactive early in the default

• Continuously attempt to contact borrowers and offer Loss Mitigation options from early delinquency through foreclosure sale

• Review/qualify borrowers and offer HUD Home Retention or Disposition options in a timely manner

13

Page 14: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

14

Communication and Collection Techniques

• Contact is the most effective tool • Servicer determines the most cost-effective form of

contact with borrower during delinquency

• Allows Servicer to address one-payment delinquencies immediately

• Allows Servicer the opportunity to review a defaulted loan and determine which foreclosure-avoidance measure should be considered

• Address chronic delinquency

EARLY DELINQUENCY SERVICING

Page 15: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

EARLY DELINQUENCY SERVICING

15

Collection Options & Alternatives

• Partial Payments: • Acceptance of Partial Payments

• Return of Partial Payments

• Servicers may use: • Delinquency Counselors

Page 16: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

EARLY DELINQUENCY SERVICING

HUD’s Minimum Early Delinquency Servicing Requirements

• 1st day of month – Payment Due Date for FHA-insured mortgages • 17th of the month – Late Charges may be Assessed • 20th day of the month – Send Automatic Notices and/or Personal Letters • 30th day of delinquency - Lender must report to the Single Family Default

Monitoring System • 45th day of delinquency – Servicers are subject to homeownership counseling

notification requirements: • HUD notice PA-426-H pamphlet “How to Avoid Foreclosure”

• Service member’s Civil Relief Act (SCRA) Notice: Toll-free military one-source number (1-800-342-9647)

• HUD-approved Housing Counseling Agencies

( 1-800-569-4287) • If unable to reach homeowner – Property Inspection completed by 45th day of

delinquency • 90th day of Delinquency – Lender is to evaluate Homeowner for HUD’s Loss

Mitigation Program

16

Page 17: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

HUD-Approved Housing Counseling Agencies

Section 169 of the Housing and Community Development Act of 1987 provides borrowers behind in

their mortgage payment must be provided a list of HUD-Approved Counseling Agencies

• Role of HUD-Approved Housing Counselor (HCA)

• Screening Interview

• Contact Borrower Creditors

• Referrals to Local Organizations

• Contact NSC for Ticket Assignment

Page 18: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

EARLY DELINQUENCY SERVICING

Quiz Show

1. HUD Servicers are mandated to a priority sequence for Loss Mitigation and the use of Retention tools.

True or False?

2. Servicers are required to offer FHA Loss Mitigation Retention programs to minimize losses to the FHA insurance fund.

True or False?

3. Servicers are subject to homeownership counseling notification requirements on all FHA-insured loans.

True or False?

18

Page 19: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

GENERAL PROGRAM REQUIREMENTS

19

Page 20: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

GENERAL PROGRAM REQUIREMENTS

20

Owner-Occupancy

• Only owner-occupants qualify for home retention options

• Allowable exception on Pre-Foreclosure Sale or Deed-In-Lieu if:

• Rental does not exceed 18 months,

• Property was not purchased as investment, OR

• The need to vacate is related to the reason for default

• NSC variance approval request required for any owner-occupancy exceptions

Multiple FHA Loans

• Must use CAIVRS to validate

• Borrower may not own other real estate subject to FHA insurance

• Borrower can not have been a primary borrower for a FHA loan claim paid out within the past 3 years

• Servicers are authorized to make reasonable exceptions for borrowers that:

• Acquired FHA insured property through inheritance, OR

• Co-signed to enhance the credit of another FHA borrower

Page 21: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

GENERAL PROGRAM REQUIREMENTS

21

Financial Evaluation Requirements

Financial analysis: • May be obtained initially by phone; must document/verify for all HUD Loss

Mitigation retention and disposition options • Verbal financials required for informal & formal forbearance plans over 30

days • Documented financials required for any delinquency or repay plan over 60

days

Financial calculations must include:

• Monthly income and expense fluctuations for proposed Special Forbearance OR

• A minimum of 3 months for all other options, AND • Net montly surplus income estimate

Example: Net income – Expenses = Surplus Income Surplus Income /Expenses = Surplus Income Percentage

Page 22: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

GENERAL PROGRAM REQUIREMENTS

Servicer Requirements: Upon Receipt of Notice of Bankruptcy Filing

• Provide sufficient instruction to facilitate workout discussions

• Offer HUD Loss Mitigation Options through borrower’s attorney, prior to discharge or dismissal

• Offer HUD Loss Mitigation Options to borrowers without an attorney, and may need Bankruptcy Trustee approval

22

Page 23: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

LOSS MITIGATION FOR IMMINENT DEFAULT

23

Forbearance Agreement:

• Informal Agreement

• Formal Agreement

FHA- HAMP:

• Borrower must successfully complete a 4 month trial modification period (3 month trial required for borrowers in default)

All other HUD Loss Mitigation options are NOT available for imminent default cases.

Page 24: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

LOSS MITIGATION FOR IMMINENT DEFAULT

24

Cause and Documentation

• Borrower must be able to document the cause of the imminent default, such as: • A reduction in or loss of income that

was supporting the mortgage loan • A change in household financial

circumstances

Data Reporting Requirements

• Report all standard Loss Mitigation activities prior to the FHA-HAMP Option • Upon HUD’s request, provide requested

documentation related to FHA mortgages

Page 25: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

FORECLOSURE

25

• May not be initiated until all HUD Loss Mitigation options have been

considered • Documentation to support the review must be available in the claim file

• May be initiated without considering other HUD Loss Mitigation

options if:

• Property has been abandoned in excess of 60 days

• Borrower advises in writing that they do not wish to continue making the mortgage payment after being clearly advised of available options for relief

• Property is not the principal residence of the borrower and is occupied by a tenant whose rental payments are not being applied to the mortgage debt

• Property is owned by a corporation or partnership

• Must be initiated no later than the first legal deadline date (6 mo. from date

of default)

Page 26: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

QUIZ SHOW

26

What defines the Date of Default? A. 30 days delinquent past the oldest unpaid installment B. 60 days delinquent past the oldest unpaid installment C. 90 days delinquent past the oldest unpaid installment

Mortgagees must commit to which of the Following to participate as a HUD Servicer?

A. Evaluate delinquent loans no later than the 90th day

B. Re-evaluate delinquent loans monthly until resolution

C. Document compliance with and report monthly according to HUD Loss Mitigation Program requirements.

D. Initiate foreclosure within 6 months of the default date unless pursuing a HUD Loss Mitigation Option.

E. All of the above.

Which HUD Home Retention option is the only available for imminent default?

A. Special Forbearance C. HAMP

B. Loan Modification D. Deed in Lieu

Page 27: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

EXTENSION OF TIME AND VARIANCE REQUESTS

27

Page 28: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

EXTENSION OF TIME AND VARIANCE REQUESTS

Key Terms

Automatic 90-Day Extension of Time: Servicers are entitled to a one-time 90-day automatic extension of the foreclosure deadline if they have:

1. Initiated a Special Forbearance, Loan Modification or Partial Claim within the initial 6 months from the date of default, and

2. Reported the action in SFDMS, but are unable to complete the process

Extension of Time Request: A formal request that requires HUD National Servicing Center’s approval to extend the timeframe required to meet the first legal deadline associated with the foreclosure process.

Variance*: A formal request that requires HUD National Servicing Center’s approval that allows the Servicer to vary from HUD’s policy (HUD Form 90041).

NOTE: Variances and extension of time requests for Pre-Foreclosure Sales must be submitted on HUD Form 90041. Variance requests for all other loss mitigation options must be submitted on company letterhead.

28

Page 29: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

29

Servicers do not need to submit Extension of Time requests

for approval from the NSC for the following circumstances:

• 90 days from the date of bankruptcy release/dismissal*

• 90 days from the expiration date of a Presidential declared disaster

• 9 months from date of discharge for soldiers on active duty through 12/31/12 - see Soldier’s and Sailor’s Relief Act SSRA)/Servicemembers Civil Relief Act (SCRA)

• 120 days from vacancy date (if in default) or 6 months from the date of default, whichever is earlier.

* Servicers must also adhere to applicable state/local laws and moratoriums.

EVENTS THAT IMPACT FIRST LEGAL DEADLINE

Page 30: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

HUD SYSTEMS REPORTING REQUIREMENTS

30

Page 31: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

SINGLE FAMILY DEFAULT MONITORING SYSTEM (SFDMS)

The SFDMS is HUD’s primary source of data used to track and measure Servicer performance. Servicers enter data to comply with HUD’s reporting requirements for delinquent FHA insured single-family mortgages.

• Servicers must report loss mitigation actions taken for all delinquent FHA loans

• The data entered into SFDMS by Servicer and staff is only as good as the information entered

• Data entered directly impacts the Tier Ranking System (TRS) of the Servicer

• Servicers are required to report the status of all FHA Single Family mortgages that are 30, 60 or 90+ days delinquent

31

Page 32: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

32

SINGLE FAMILY DEFAULT MONITORING SYSTEM (SFDMS)

Key Terms SFDMS: HUD’s primary source of data used to track and measure Servicer performance. Servicers enter data to comply with HUD’s reporting requirements for delinquent insured single-family mortgages.

MONTH: HUD recognizes all months to be 30 days; any loan that remains unpaid on the last day of the month is considered to be 30 days (or 1 month) delinquent and must be reported to HUD.

DELINQUENCY/DEFAULT REASON (DDR) CODES: DDR codes are required to indicate the REASON that the borrower is delinquent. Servicers can only enter one reason code at a time, so the most appropriate appropriate should be chosen, then subsequent reasons can be provided throughout the process.

DELINQUENCY/DEFAULT STATUS (DDS) CODES: DDS codes are required to indicate each action taken by the Servicer/borrower during the course of the loss mitigation process. These must be reported no later than the 5th working day of the following month.

Page 33: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

CREDIT ALERT INTERACTIVE VERIFICATION REPORTING SYSTEM (CAIVRS)

What is CAIVRS?

• CAVIRS is a Federal government database of delinquent Federal debtors that allows Federal agencies to reduce the risk to Federal loans and loan guarantee programs

• It is a database of delinquent borrower records from various government agencies which reduce the risk to Federal loans and loan guarantee programs

• CAIVRS is accessible only to authorized Servicers via the Internet or telephone

33

Page 34: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

THE TIER RANKING SYSTEM (TRS)

HUD implemented the Tier Ranking System (TRS) in 2000 in order to measure Servicer utilization of HUD’s Loss Mitigation Program.

• Servicers ranked in Tier I are eligible for additional Loss Mitigation incentives during the calendar year. (No additional incentives provided for non-Tier I lenders)

• Tier Ranking Scores represent Servicers’ Loss Mitigation (LM) efforts as compared to foreclosure claims paid during the aforementioned Performance Period using the formula:

• Forbearances + LM Retention Claims + PFSs + DILs + ACDs

• Forbearances + LM Retention Claims + PFSs + DILs + ACDs + Foreclosures

• Scores are released quarterly, based on data from a rolling 12-month rating period

34

Page 35: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

ONLINE RESOURCES

Code of Federal Regulations: 24 CFR 202.2, 203.331, 203.355, 203.356, 203.502, 203.600,

203.606, and 203.608

HUD Handbook 4330.1 Rev-5: Administration of Insured Home Mortgages, Chapter7

National Servicing Center Website

E-Class Servicer Training

Tier Ranking System

NSC Loan Servicing Guidance

Loss Mitigation Mortgagee Letters

NSC Loan Servicing and Loss Mitigation FAQ

HUD Approved Counseling Agencies

Single Family Delinquency/Default Reporting

SFDMS Reporting (FAQs) Neighborhood Watch

Fatal Error Codes FHA Connection

EDI Webpage Error Codes for HUD Default Reporting

35

Page 36: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

NSC CONTACT INFORMATION

U.S. Department of HUD National Servicing Center

301 NW 6th Street, Suite 200 Oklahoma City, OK 73102

1-877-622-8525

Secretary Held Servicing Contractor: (877) 622-8525

Home Equity Conversion Mortgage (HECM) Servicing: [email protected]

Requests for Extensions: [email protected]

Training issues: [email protected]

TRS, Data, CAIVRS, SFDMS Reporting: [email protected]

36

Page 37: Webinar I HUD Early Delinquency Activities and Loss Mitigation Program Overview - Participant Copy

WHERE TO GET MORE INFORMATION

FHA Resource Center

Frequently Asked Questions

www.hud.gov/answers Available 24/7

• A web site containing almost 1,300 questions and answers about FHA programs, underwriting and processing (website available 24/7)

• The FHA Resource Center acts as the first line of response for the majority of industry and public inquiries about FHA programs and services

• Searchable by keyword and category

Telephone:

1-800-CALL FHA (1-800-225-5342)

Monday-Friday 8:00AM – 8:00 PM (Eastern Time)

E-mail: [email protected]

37


Recommended