WECCNET Messaging System Client Documentation WECCNET MESSAGING SYSTEM CLIENT DOCUMENTATION March 3 rd , 2015 TABLE OF CONTENTS SUPPORT CONTACTS ............................................................................................................................................................... 2 CLIENT REQUIREMENTS .......................................................................................................................................................... 2 CLIENT PRECONFIGURATION .................................................................................................................................................. 3 FIREWALL SETTINGS (REQUIRED)........................................................................................................................................ 3 SUPPORT DOWNLOADS ...................................................................................................................................................... 3 HOSTS FILE (REQUIRED) ...................................................................................................................................................... 4 CERTIFICATE TRUST (REQUIRED)......................................................................................................................................... 5 SECURITY SETTINGS (REQUIRED) ........................................................................................................................................ 7 ANTI-VIRUS (OPTIONAL) ..................................................................................................................................................... 8 PATCH MANAGEMENT (OPTIONAL).................................................................................................................................. 10 TIME SYNCHRONZIATION (OPTIONAL) ............................................................................................................................. 11 CLIENT CONFIGURATION ...................................................................................................................................................... 12 OUTLOOK 2007/2010 ........................................................................................................................................................ 12 OUTLOOK WEB ACCESS..................................................................................................................................................... 17 FAILOVER PROCESS ............................................................................................................................................................... 20 DEFINITIONS...................................................................................................................................................................... 20 OUTLOOK 2007/2010 ........................................................................................................................................................ 21 CONTROLLED FAILOVER ................................................................................................................................................ 21 CATASTROPHIC FAILOVER ............................................................................................................................................. 21 OUTLOOK WEB ACCESS..................................................................................................................................................... 22 CONTROLLED FAILOVER ................................................................................................................................................ 22 CATASTROPHIC FAILOVER ............................................................................................................................................. 22 Page 1 of 22 2015-03-03 CLASSIFICATION: PUBLIC
Transcript
WECCNET Messaging System Client Documentation
WECCNET MESSAGING SYSTEM CLIENT DOCUMENTATION
March 3rd, 2015
TABLE OF CONTENTS SUPPORT CONTACTS ............................................................................................................................................................... 2
SUPPORT DOWNLOADS ...................................................................................................................................................... 3
TIME SYNCHRONZIATION (OPTIONAL) ............................................................................................................................. 11
OUTLOOK 2007/2010 ........................................................................................................................................................ 12
OUTLOOK WEB ACCESS ..................................................................................................................................................... 17
FAILOVER PROCESS ............................................................................................................................................................... 20
OUTLOOK 2007/2010 ........................................................................................................................................................ 21
OUTLOOK WEB ACCESS ..................................................................................................................................................... 22
WECCNET Messaging System Client Documentation SUPPORT CONTACTS Technical support for the WECCNet Messaging System is provided by Peak Reliability IT department. WECCNet Messaging System customers are encouraged to first contact local IT support before contacting Peak Reliability IT department. Local IT support will be able to solve most common e-mail issues with greater rapidity then Peak Reliability IT department will be able to. Requests for access to the WECCNet Messaging System, as well as recovery of historical messages, are also supported by the Peak Reliability IT support team. Within the WECCNet Messaging System, you can send an e-mail to “WECCNet-Support”. Outside the WECCNet Messaging System, you can use the following contacts: TECHNICAL SUPPORT [email protected] CLIENT REQUIREMENTS
• WECCNet Messaging System supports the Outlook 2007 and newer e-mail clients on Windows 7 or higher operating systems. Windows XP is not supported.
• Outlook Web Access (OWA) is supported using the Internet Explorer 11
or later web browsers.
• Anti-virus software is required on all WECCNet Messaging terminals. Organizations are free to use an anti-virus product of the organization’s choice.
Peak Reliability provides an anti-virus solution for clients that do not have the infrastructure to support an anti-virus client on isolated WECCNet Messaging terminals.
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WECCNET Messaging System Client Documentation CLIENT PRECONFIGURATION
80/tcp (HTTP for autodiscover and OWA) 443/tcp (HTTPS for autodiscover and OWA) 135/tcp (RPC Endpoint Mapper) 40000/tcp (Exchange SA) 40002/tcp (Exchange NSPI Proxy) 40004/tcp (Exchange IS) 40006/tcp (NTDS)
AUXILARY SERVICES (OPTIONAL)
DESTINATION HOST
10.209.88.222 PORT/PROTOCOL 80/tcp (HTTP for Windows update services) 123/udp (NTP for time synchronization) 8530/tcp (HTTP port for Windows update services) 4158/tcp (HTTP port for anti-virus updates)
SUPPORT DOWNLOADS The necessary configuration scripts, software and files can be downloaded from the Peak Reliability support website at:
1. Replace the client computer’s HOSTS file with the WECCNet Messaging HOSTS file.
a. The HOSTS file is included in the support download (see “Support
Downloads” section).
b. Rename the existing HOSTS file from C:\Windows\System32\Drivers\etc\HOSTS to C:\Windows\System32\Drivers\etc\HOSTS.OLD
c. Extract the WECCNet Messaging HOSTS file from the downloaded ZIP
archive and copy the file to the C:\Windows\System32\Drivers\etc\ folder.
d. Test the HOSTS file by opening a command prompt and typing “ping vancouver-a”. If the result returns an IP address of 10.209.84.20, the HOSTS file is working properly.
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CERTIFICATE TRUST (REQUIRED)
1. Install the WECCNet Root CA certificate as a trusted root certificate authority.
a. The certificate file is included in the support download (see
“Support Downloads” section).
b. Double-click the certificate to open it. In the “Certificate” window, select “Install Certificate”.
c. When prompted to select a “Certificate Store”, select “Place all certificates in the following store”. Click the “Browse” button, and choose “Trusted Root Certification Authorities”.
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d. When prompted with a “Security Warning”, verify the certificate and select “Yes” to install the certificate. Windows XP clients require Windows XP SP3 to validate SHA-2 certificates.
e. Use the “Certificates” MMC snap-in to verify that the “WECCNet Root CA” certificate was installed in the “Trusted Root Certification Authorities” store.
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SECURITY SETTINGS (REQUIRED)
1. Modify the “LAN Manager Authentication Level” supported by the computer.
a. Open the “Local Security Settings” tool (located in the “Control
Panel” under “Administration Tools”) and browse to “Security Settings \ Local Policies \ Security Options”.
b. Change the value of “Network security: LAN Manager
Authentication Level” to “Send NTLMv2 response only\refuse LM & NTLM”.
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ANTI-VIRUS (OPTIONAL)
1. Uninstall any existing anti-virus products. Refer to the existing product documentation for additional instructions.
2. The anti-virus installation package is included in the support
download (see “Support Downloads” section).
3. Extract the anti-virus installation package to a temporary folder (for example, C:\Install).
4. Open a command prompt and change to the directory you extracted the
anti-virus installation files to. Launch the anti-virus installer by executing the command “AvgSetup.cmd”.
5. When the setup is complete, double-click the AVG icon in the system tray to open the AVG management console. Click “Update Now” to verify that AVG can connect to the update server.
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6. If your connection is successful, you will see a prompt to download and install definition and program updates.
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PATCH MANAGEMENT (OPTIONAL)
1. The registry file to configure a Windows system to use the WECC patch management server is included in the support download (see “Support Downloads” section).
2. From the support download, extract and double-click “WSUS.reg”.
3. You will be prompted to verify that you want to add the information
in the WSUS.reg file to the registry. Select “Yes”.
4. Check for updates: a. For Windows XP clients: Execute the command “wuauclt.exe
/detectnow” from a command prompt. b. For Windows Vista and later clients: Open the “Windows Update”
tool from the control panel and click “Check for updates”
5. Check the status of the Windows Update client by reviewing the log file (%systemroot%\windowsupdate.log). Verify that the Windows Update client has the “Server URL” configured for the IP address 10.209.88.222.
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TIME SYNCHRONZIATION (OPTIONAL)
1. Uninstall any third-party time synchronization or NTP time service products installed on the system. Refer to the existing product documentation for additional instructions.
2. The time synchronization script is included in the support download
(see “Support Downloads” section).
3. Execute the TimeSync.cmd file from the support download archive.
4. Check the System event log. You should find an entry for source “W32Time”, stating that “The time service is now synchronizing the system time with the time source 10.209.88.222”.
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WECCNET Messaging System Client Documentation CLIENT CONFIGURATION OUTLOOK 2007/2010
1. Open the “Control Panel” and double-click the “Mail” icon.
2. In the “Mail Setup – Outlook” window, click the “Show Profiles” button.
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3. Click on the “Add” button to create a new profile. Name it “WECCNet Messaging”. Click OK to launch the “E-mail Accounts” wizard.
4. In the “Add New E-Mail Account” wizard, provide the following:
a. In the “Your Name” field, enter your login name.
b. In the “E-Mail Address” field, enter your login name followed by “@weccrc.net”. For example, if your login name is “WXYZ1”, your e-mail address would be “[email protected]”.
c. In the “Password” and “Retype Password” fields, enter in your
password.
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5. Based on the information you provided, Outlook will automatically discover your e-mail server settings.
NOTE: If you are prompted with a “Security Alert”, the certificate trust pre-configuration step was not completed successfully.
6. When prompted for your user name and password, enter WECCNET\(USERNAME) for the user name and your password.
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7. When the automatic configuration is complete, you will receive the message “Your e-mail account is successfully configured to use Microsoft Exchange.” Click Finish to continue.
8. Confirm that the “WECCNet Messaging” entry has been added to the “Mail” properties window. Select the option to “Always use this profile”, and select “WECCNet Messaging” from the drop-down menu.
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9. Launch Outlook. Please note, you must specify “WECCNET\” in front of your username when launching Outlook to connect to the WECCNet Messaging System.
10. Once Outlook has launched, confirm the configuration by checking the connection status of your client:
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OUTLOOK WEB ACCESS
1. Right-click the desktop and select the “New -> Shortcut” option.
2. In the “Create Shortcut” wizard, enter in “http://loveland-a” in the “Type the location of the item:” field and click “Next”.
3. In the “Select a Title for the Program” window, type in “loveland-a” and click “Finish”.
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4. Perform steps 2-4 again three times. Each time, on step 3 and step 4, change “Loveland-A” to “Loveland-B, “Vancouver-A” and “Vancouver-B”. When all four shortcuts have been created, proceed to the next step.
5. Launch any one of the four shortcuts. You will be presented with the
“Office Outlook Web Access” logon screen.
a. Select the option “This is a private computer”. Do not select the “Use Outlook Web Access Light” option.
b. Enter in your user name and password in the appropriate boxes.
Your password is identical to your user name. Passwords are case-sensitive and use all capital letters.
6. On your first login using Outlook Web Access, you will be presented with a configuration menu. Set the time zone you wish to use, and click “OK” to continue.
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7. You will enter the Outlook Web Access interface for your mailbox.
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WECCNET Messaging System Client Documentation FAILOVER PROCESS All notifications of a scheduled controlled failover will be sent via the WECCNet Messaging System. A notification for a controlled failover will be sent a minimum of 72 hours before the failover is scheduled to take place, and will include the specific date and time of the failover event.
DEFINITIONS CONTROLLED FAILOVER: A controlled failover is the planned and communicated failover of mail services from the primary mail server to one of the three redundant mail servers. CATASTROPHIC FAILOVER: An unplanned failover of mail services, where the primary mail server has failed in an unrecoverable manner. If the primary mail server is recoverable in any fashion, a catastrophic failover will not be required. The average recovery time from a catastrophic failover is 60 minutes and all messages up to the point of the failover will be recovered. In a worst-case scenario, recovery from a catastrophic failover should take no more than four hours, and may result in a loss of the messages sent through the system for a maximum of twelve hours prior to the catastrophic failure.
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OUTLOOK 2007/2010
CONTROLLED FAILOVER Outlook 2007/2010 will alert the user with a notification message stating that you must restart Outlook. Closing and re-opening Outlook will automatically re-connect the client to the correct mail server. This behavior is consistent regardless of failover type.
CATASTROPHIC FAILOVER Failing over an Outlook 2007/2010 client during a catastrophic failover uses the same process that Outlook uses for a controlled failover. Outlook will alert the user with a notification message stating that you must restart Outlook. Closing and re-opening Outlook will automatically re-connect the client to the correct mail server. This behavior is consistent regardless of failover type.
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OUTLOOK WEB ACCESS
CONTROLLED FAILOVER During a controlled failover, Outlook Web Access clients will be required to shut down Outlook Web Access and re-open it. During the migration process, OWA clients might also encounter one of the following messages. Both indicate that the OWA client should be closed and re-opened.
CATASTROPHIC FAILOVER There are several indicators that a catastrophic failure has occurred. If you see one of these messages, please contact WECCNet Support for immediate assistance to determine if a catastrophic failure has occurred.
If you have contacted WECCNet Messaging Support, and if support has indicated that a catastrophic failure has occurred, use the following process to re-establish connectivity to WECCNet Messaging:
1. Close all open instances of Internet Explorer, including Outlook Web Access.
2. Launch Outlook Web Access using one of the three alternative
shortcuts on your desktop. If the alternative shortcut fails, continue attempting to connect the remaining shortcuts. Contact WECCNet Messaging Support if you continue to experience issues.
