JOIN US FOR 2013’S WWUG 20 th - 22 nd MAY 2013 WeDo Technologies’ Worldwide User Group Conference THE BEST REVENUE ASSURANCE AND FRAUD MANAGEMENT EVENT IN 2012 16 TH - 18 TH MAY 2012 / ÓBIDOS, PORTUGAL SCAN THIS QR CODE TO LEARN MORE ABOUT WEDO TECHNOLOGIES' USER GROUP MEETING. Download a QR code reader to your mobile phone at the Apple Store or in the Android Market for free. NUMBER OF ATTENDEES: 195 / NUMBER OF TELECOM OPERATORS REPRESENTED: 47 NUMBER OF COUNTRIES REPRESENTED: 36 / NUMBER OF TELECOM OPERATORS SPEAKERS: 19 COUNTRIES REPRESENTED: Afghanistan | Albania | Algeria | Andorra | Angola | Armenia | Australia | Bangladesh | Bosnia and Herzegovina | Brazil | Egypt | France | Germany | Ghana | Indonesia | Iraq | Ireland | Malaysia | Mexico | Netherlands | New Zealand | Pakistan | Poland | Portugal | Romania | Russia | Saudi Arabia | Singapore | Slovakia | Slovenia | Turkey | UAE | UK | Ukraine | USA | Uzbekistan WWUG
Transcript
JOIN US FOR 2013’S WWUG
20th - 22nd MAY 2013
WeDo Technologies’
Worldwide User Group
Conference THE BEST REVENUE ASSURANCE AND FRAUD MANAGEMENT EVENT IN 2012
16TH - 18TH MAY 2012 / ÓBIDOS, PORTUGAL
SCAN THIS QR CODETO LEARN MORE ABOUTWEDO TECHNOLOGIES'USER GROUP MEETING.
Download a QR code reader to your mobile phone at the Apple Store or in theAndroid Market for free.
NUMBER OF ATTENDEES: 195 / NUMBER OF TELECOM OPERATORS REPRESENTED: 47
NUMBER OF COUNTRIES REPRESENTED: 36 / NUMBER OF TELECOM OPERATORS SPEAKERS: 19
COUNTRIES REPRESENTED: Afghanistan | Albania | Algeria | Andorra | Angola | Armenia | Australia | Bangladesh | Bosnia and Herzegovina |
Brazil | Egypt | France | Germany | Ghana | Indonesia | Iraq | Ireland | Malaysia | Mexico | Netherlands | New Zealand | Pakistan | Poland | Portugal
| Romania | Russia | Saudi Arabia | Singapore | Slovakia | Slovenia | Turkey | UAE | UK | Ukraine | USA | Uzbekistan
WWUG
2 WeDo Technologies Worldwide User Group Conference 2012
WeDo Technologies’ Worldwide User GroupConference
After three successful years with Peter Kallberg, this year’s edition was chaired by Tony Poulos who had also attended the 2010 and 2011 editions
The main topics in 2012’s agenda were: The impact of 4G/LTE and Next Generation Networks Machine-to-Machine Communications Mobile Money Bringing Revenue Assurance and Fraud Management
tools to your mobile devices In addition to product demos on Revenue Assurance
and Fraud Management New Trends, this year we had a specific presentation and discussion covering the Product Roadmaps
Like all WeDo Technologies’ Worldwide User Group events, the most important content was presented by our customers - 19 different presentations were led by our customers! The main goal is the knowledge sharing and networking opportunities between telecom experts in an open environment so this will continue to be the main highlight of the agenda.
Group photo before dinner on Day 0
Martin Creaner, TMForum’s CEO, delivered a keynote presentation on “Rethinking Communications – The Service Provider Challenge”
An incredible panel discussion covering a review of the history of revenue assurance and fraud management (and what we now call business assurance) with our chairman Tony Poulos, Andrew Doyle, from Telepo AB, Eric Priezkhalns from “TalkRA.com” and Simon Collins from Praesidium.
What was new in 2012?
“The user group was great and the topics that were shared were important for the sector. Additionally, we appreciate the effort and solicitude that went into the event. Thank you for all your hospitality.”
Demet Afsar, Yesim Demirkol and Gamze Helvacikoylu | Turkcell, Turkey
WeDo Technologies Worldwide User Group Conference 2012 3
Main room on Day 1
Key facts In 2012, the 7th edition of WeDo Technologies’ Worldwide User Group Conference was held in Óbidos, Portugal, gathering 195 people from 36 countries. 47 Telecom Operators were represented.
Objectives The User Group Conference was created with the aim of strengthening and promoting a community of users around revenue assurance, fraud management and the remaining disciplines that are part of the Business Assurance concept.
In every edition different telecom subjects are discussed, with the participation of our customers, independent industry leaders, key journalists and other thought leaders.
This annual event creates an excellent opportunity to meet, network, discuss, share knowledge and experiences with your peers and also to get more out of WeDo Technologies products, services and teams.
Ready for the 8th edition? The 8th edition of WeDo Technologies’ Worldwide User Group conference will take place in Braga and Guimarães – also known as “the cradle of Portugal”. Don’t miss it! Please mark your calendar and save the dates: May 20th-22nd 2013. We hope to see you there!
Please contact us if you have any doubt [email protected] orvisit our website at www.wedotechnologies.com
4 WeDo Technologies Worldwide User Group Conference 2012
Cláudia AzevedoExecutive Director Sonaecom - Media & SSI SONAECOM | www.sonae.com
Cláudia Azevedo is CEO of Sonaecom Software and Systems Integration.
Carlos Nuno OliveiraSecretary of State for Entrepreneurship, Competitiveness and Innovation | Portuguese Government
Rui Paiva is WeDo Technologies’ CEO. Rui founded WeDo Technologies in 2001 and has led the company as CEO since the company’s inception, driving its successful expansion over the years. Rui served as Professional Services Director at HP and held senior IT management roles at Optimus and Vodafone Portugal. Rui holds a degree in Applied Mathematics and a postgraduate degree in Business Administration and Computer Management, both from Universidade Nova de Lisboa.
João Albergaria ResendeVice President for Product Development | WeDo Technologies | www.wedotechnologies.com
João Albergaria Resende is WeDo Technologies’ Vice President for Product Development. João manages a team of more than 90 people covering all the key aspects of product development including architecture, product management, professional services, support, quality and testing. João joined WeDo Technologies in 2001, as Senior Manager, to head up one of its local offices, in Braga, Portugal. João previously held project management roles in AMS - American Management Systems. João has a degree in Engineering and a masters in Industrial Information Technology from Oporto University. He also has an MBA from INSEAD.
Tony Poulos Tony Poulos has been involved with software development and systems integration in travel and telecommunications for over 20 years. He has become an international authority on telecoms Business Support Systems and is the market strategist at the TM Forum. In addition to being a regular speaker and chairman at Telco and finance conferences worldwide, he is a Contributing Analyst for IDC, writes a number of industry publications worldwide and is Anchor for the Telecom Channel. In 2011, Tony was recognized as one of the 25 most influential people in the telecom software industry. The rankings, determined by an independent panel of editors at the publication Billing and OSS World, highlight the industry leaders and visionaries that have had a significant effect on the direction and development of business and operations support systems (BSS/OSS).
Chairman of the event
WeDo Technologies’ Speakers
WeDo Technologies Worldwide User Group Conference 2012 5
Revenue Assurance | “The strategic importance of Rating and Billing Validation to Turkcell”
Matthew MasonSenior Director Billing Payments & Collections | Du | UAE | www.du.ae
New Trends | “Credit & Collections with a Customer Experience Focus”
“Interesting topics, perfect organization, charismatic speakers, great networking opportunities, great social activities.”Ionut Samoila, Revenue Assurance Specialist, Orange | Romania
8 WeDo Technologies Worldwide User Group Conference 2012
2012´sPanel Speakers
Andrew DoyleVice-President Sales | Telepo
A successful senior executive in the IT and Telecommunications industry with 25 years experience in global/international business execution. Interested in early-stage start-ups as well as mid-stage companies. Experience includes assignments based in Asia and mainland Europe, for both established global organisations and for start-up ventures.A proven track record of delivering divisional and company profitability and increasing shareholder value through the development of customer strategies and sales and marketing organisations, organisational restructuring and company and technology acquisition.Direct experience of working with venture capitalist in early and midstage companies. M&A and joint venture experience with successful integration of target organisations.
Eric PriezkalnsBlogger | TalkRA.com
Eric Priezkalns is one of the editors and founders of talkRA.com. He is Director of Enterprise Risk Management at Qatar Telecom, and has over ten years of telecommunications industry experience in risk management and revenue assurance.Eric has previously worked as Head of Controls for Cable & Wireless Group, Best Practice Manager for Revenue Assurance, Billing and Carrier Services for T-Mobile UK and Billing Integrity Manager for Worldcom UK. Eric first worked as a consultant in the Enterprise Risk Services division of Deloitte, where he also qualified as a chartered accountant.Eric is very well known in international revenue assurance circles through his blogging and his contribution to the collaborative work of the TM Forum’s Revenue Assurance Team. In the UK, Eric is best known for his detailed critique of billing accuracy regulations.
Tony Poulos Market Strategist | TM Forum
In 2011, Tony Poulos was recognized as one of the 25 most influential people in the telecom software industry. The rankings, determined by an independent panel of editors at the publication Billing and OSS World, highlight the industry leaders and visionaries that have had a significant effect on the direction and development of business and operations support systems (BSS/OSS).
Simon CollinsVice President | Business Consulting Praesidium | www.praesidium.com
Simon Collins is the Vice President of Praesidium, WeDo Technologies’ business consultancy division. Simon leads Praesidium’s global consultancy practice and was one of the founders of Praesidium in 1997.
WeDo Technologies Worldwide User Group Conference 2012 9
2012´sKeynote Speakers
Maxim MedvedovskyIndependent Guest Speaker | “Next Generation Business Process Outsourcing : Are You Ready?”
Maxim Medvedovsky currently works as a consultant in telecommunications’ industry and he also serves as an executive officer for Oi. Until January 2012, he was a member of the board of directors for Telemar Norte Leste and alternate Member of the board of directors for Brasil Telecom. He had various leading positions in the company, Head of B2C business unit, Chief Customer Officer, Chief Administrative Officer, Director of shared services center, Director of relations with service providers and Director of interconnection and roaming. He started at Telemar in September 1998 as corporate planning manager. Mr. Medvedovsky worked on the privatization process of the Telebras System at Banco Patrimonio/Salomon Brothers, and was responsible for the appraisal of TNE. He also previously served as telecommunications analyst at Banco Patrimonio in 1998 and as telecommunications analyst and fund manager of Banco Icatu from 1994 to 1998. He also holds a bachelor’s degree in electrical engineering from PUC - Rio de Janeiro and an MBA from FDC and FGV.
Martin Creaner Present & CEO | TM Forum | Rethinking Communications – The Service Provider Challenge
Martin Creaner is President and CEO of the TM Forum, a global, non-profit industry association focused on enabling service provider agility and innovation. As an established thought-leader in service creation, management and delivery, the Forum serves as a unifying force across industries, enabling more than 900 member companies to solve critical business issues through access to a wealth of knowledge, intellectual capital and standards. Martin is widely published and is featured and quoted regularly in business and trade journals. In the past year, Martin has been named among the Top 25 most influential people in Telecom software by Billing World; and the Telecoms Power 100 by Global Telecoms Business. Martin is also the author of the leading OSS/BSS book “NGOSS Distilled”, and the leading Telecoms Transformation book “Frameworx Distilled”.
10 WeDo Technologies Worldwide User Group Conference 2012
Aleksandr EvstafyevDepartment Head | “The Rollout of RAID in Beeline Group” | Beeline | Russia | www.beeline.ru
Aleksandr Evstafyev started his career, in 1996, as an engineer in Ericsson. Three years later he moved to Holland, where he continue to work for Ericsson and Worldcom for Global Support offices. At the same time got a MBA degree in Brussels University and then was relocated to Frankfurt am Main where he became the Head of European Support Office of France Telecom. In 2003, he came back to Russia where he was invited to Vimpelcom in order to develop Fraud Management functions within Russian regions and CIS countries.
Francis FernandesGroup Vice-President, Policies & Compliance | “View and Perspective as a Group Head about Business Assurance at Etisalat” | Etisalat Group | UAE | www.etisalat.com
Francis Fernandes has served the telecommunications industry in various capacities ranging from senior positions in Internal Audit field to being CFO of Thuraya Satelliite Telecommunications with in depth experience of over 25 years. He has also worked in Revenue Assurance field in Canada at Sprint Canada and Rogers Telecom.Francis is currently working as Group Vice President Policies and Compliance and Head of Revenue Assurance & Fraud Management at Etisalat Group based in United Arab Emirates. Etisalat Group has operations in eighteen countries mainly in the Middle East, Asia and Africa with combined Revenue of around US$ 10 Billion.
“Sun and ocean, new business connections all over the world and meetings with good old mates, impressive presentations and breathtaking new business ideas, comprehensive environment and the highest standards of service - there is more to come about WWUG-2012!!!
On behalf of the Beeline Team, I want to thank you once again for the warmest welcome and fountain of new ideas you’ve been giving to your customers, visitors and friends during your annual WWUGs!”Aleksandr Evstafyev, Head of the RA Department | Beeline | Russia
2012´sKeynote Speakers
WeDo Technologies Worldwide User Group Conference 2012 11
2012´sTelevoting Survey*
59%23%
7%
11%
Never. This is my first time
Once
Twice
More than Twice
29%
57%
9%4%1%
I strongly agree
I agree
I disagree
I strongly disagree
I don't have an opinion about this
1. How many times, before this, have you been at a WeDo Technologies’ Worldwide User Group meeting?
2. How much do you agree with this statement? “In the last two years Revenue Assurance, Fraud Management and other Business Assurance topics have gained more interest and attention at the board level/directors level in my company.”
ConclusionMore than 50% of telecoms operators attending were first time participants - 18% were attending for the third time (or more).
Conclusion Business Assurance relevance is increasing at the board level.
*Only representatives from telecoms operators could participate
12 WeDo Technologies Worldwide User Group Conference 2012
2012´sTelevoting Survey*
46%
23%
14%
8%
5%4%
A mix of this
On-premises software
Software as a service
Full business process outsourcing / managed services
Pure cloud offering
I don't have an opinion
31%
16%
41%
49%
28%
35%
2011
2012
Cloud services for companies and/or individuals
Machine to Machine Services/The Internet of “Things”
Mobile Money, banking and/or payments
0
10
20
30
40
50
4. Which of these telecom offerings will have a stronger positive impact on your company’s business in the next two years?
3. In three years time which “delivery” model do you think will be most used in RA/Fraud/Security Software:
Conclusion Our Customers believe there will not be a dominant delivery model.
ConclusionMachine to Machine communications continues to be the offering expected to provide the strongest positive impact.
*Only representatives from telecoms operators could participate
WeDo Technologies Worldwide User Group Conference 2012 13
2012´sTelevoting Survey*
23%
41%
27%
9%
Very well prepared
Prepared
Less prepared than it should be
It is still too early to prepare. We still have no plans to launch it.
38%
46%
10% 6%Among the lowest uncertainty and risk levels I can remember
Lower uncertainty and risk levels
Higher uncertainty and risk levels
Among the highest uncertainty and risk levels I can remember
5. How ready do you feel your organization is for the transition to LTE/4G/NGN and to manage its opportunities and risks?
6. According to your experience how would you rate the present business, economic, social and political uncertainty and risk levels in your country and region of the globe? (remember we had more than 30 countries represented)
ConclusionBalanced audience in terms of risk environment on country and regional perspectives.
Conclusion41% of the attendees considered their companies are less prepared than they should be. 27% mentioned their organizations don’t have plans to launch LTE/4G/NGN.
*Only representatives from telecoms operators could participate
14 WeDo Technologies Worldwide User Group Conference 2012
2012´sTelevoting Survey*
37%
25%
20%
7%
7%4%
Large retailers
Banks and insurance companies
Energy distributors/retailers
Car manufacturers
Health care industry
Other not mentioned above
28%
58%
7%
7%
Very well
Well
Not so well
Very badly
I don't have an opinion
7. Cooperation with other industries. Which of these industries/sectors do you believe will deliver strongest win-win partnerships with the Telecoms industry?
8. How well do you feel the importance and visibility of risk management will evolve in your business over the next two years? (e.g. Revenue Assurance, Fraud Management, Security, Internal Auditing, Operational and Financial Risk Management, Controlling Business Assurance etc.)
ConclusionLarge retailers came out as a clear number one with energy players in a “distant” third. A surprise for the members of the press attending.
ConclusionThe audience gave a strongly positive answer to this question.
Demo Session
*Only representatives from telecoms operators could participate
WeDo Technologies Worldwide User Group Conference 2012 15
25%
35%
25%
9%
6%
Very high
High
Low
Very low
I don't have an opinion about this
17%
23%
53%
44%
22%
3%
30%
8%
0% 0%
I strongly agree
I agree I disagree I strongly disagree
I don't have an opinion about this
0
10
20
30
40
50
60
2011
2012
2012´sTelevoting Survey*
9. How much do you agree with this statement: “CSPs have begun combining FM and RA using the same tools as a foundation. Fraud Management and Revenue Assurance are merging. Both depend on pattern recognition and use the same tools as a foundation, such as business intelligence (BI) and extraction, transformation and loading (ETL). Both use common dashboards to combine this information.”
10. What is the importance for you of doing group level and external benchmarking of RA, Fraud and other risk management - i.e. Business Assurance activities, metrics, indicators and best practices?
ConclusionFor the second year operator representatives continue to agree that Fraud Management and Revenue Assurance functions are increasingly using the same tools.
Conclusion60% of the operator representatives rated external benchmarking of RA, Fraud and other risk management activities as high or very high importance.
*Only representatives from telecoms operators could participate
16 WeDo Technologies Worldwide User Group Conference 2012
19%
43%
30%
5% 3%
Very high
High
Low
Very low
I don't have an opinion about this
12%
40%
37%
8%4%
Very positive ROI
Positive ROI
Negative ROI
Very negative ROI
I don't have an opinion about this
2012´sTelevoting Survey*
11. What is the importance for you of having a truly mobile experience of your Business Assurance tools? Having access when you need it, where you want it and giving access to important results/alerts to different people and departments in the organization:
12. What is your personal opinion regarding return on investment of 4G/LTE/NGN for the Telecoms industry?
Conclusion62% of the operator attendees want a mobile experience of Business Assurance tools.
Conclusion45% of the operator representatives share the opinion that 4G/LTE/NGN will have a negative ROI for the Telecoms industry.
*Only representatives from telecoms operators could participate
WeDo Technologies Worldwide User Group Conference 2012 17
1. Quality of the Content 2. Organization
ConclusionEach year we make our best efforts to improve the content of our sessions and make them more engaging to our community. It’s great to see the results. Thank you to our customers.
ConclusionIn 2012, more than 85% of the attendees considered the organization excellent.
Fair
Better! Better!
10%
3%
49%53%
41%44%
20112012
Good Excellent Fair
2% 1%
20%13%
78%
86%
20112012
Good Excellent
Better!
2012´sAttendees Evaluation
18 WeDo Technologies Worldwide User Group Conference 2012
2012´sAttendees Evaluation
3. Social Program 4. Content of the Product Demos
ConclusionGood evaluation but with room for improvement.
ConclusionIndividual product demos are presented during the event by WeDo Technologies’ staff and are relevant for the attendees.
No opinion No opinion
77%
42%
38%
29%
36%
27%
21%
26%
18%
5%3% 2% 1% 0%
4%
71%
20112012
20112012
Good PoorExcellent ExcellentFair Good
WeDo Technologies Worldwide User Group Conference 2012 19
2012´sAttendees Evaluation
5. Speakers’ Technical Skills 6. Profile of the Attendees
ConclusionThe quality of the contribution of our customers and industry leaders invited is essencial for the success of the event.
ConclusionIn 2012, we had a record of number of Telecom Operators represented. More than 60% of the attendees were Telecom representatives. The objective is to make the user group the best annual networking event for Revenue Assurance and Fraud Management professionals. In 2012 we had 120 telecom representatives from 47 different operators and 36 countries.
Attendees 2012 vs 2011
Number of Telecom Attendees represented: 12% more
Number of Attendees: 11% more
FOTO NOVA A ENVIAR
No opinion
Independent
3%
2% 5%
7%
34%
46%
59%61%
10%6%
30%28%
63%
47%
20112012
20112012
Good
Operator
Excellent
Other WeDo Staff
Cláudia Azevedo, Sonaecom SSI CEO.
20 WeDo Technologies Worldwide User Group Conference 2012
Præsidium Pre-Conference Workshop
User Group participants were invited to attend Præsidium’s pre-event training and workshop on Telecoms Risk Management.
The training included the following subjects: LTE and 4G services The Transition from 2G-3G to LTE/4G and its effect on risk Current Risk Landscape – Explanation of risk Changing mind-set on Risk Control Summary and Knowledge Assessment
Simon CollinsVice President | Business ConsultingPraesidium | www.praesidium.com
Simon Collins is the Vice Presidentof Praesidium, WeDo Technologies’ business consulting division. Simon leads Praesidium’s global Consulting practice and was one of the founders of Præsidium in 1997.
Pietro SaiaSenior Manager | Business Consulting Praesidium | www.praesidium.com
Pietro is a Senior Consultant at Praesidium, WeDo Technologies’ business consulting division. He has over 13 years experience in Telecoms Risk Management Consulting and has been engaged in numerous assignments involving revenue assurance, fraud management and network security across fixed and mobile Operators globally.
WeDo Technologies Worldwide User Group Conference 2012 21
2012’s Agenda
15:00 – 15:30
Coffee Break and networking opportunities
15:30 – 16:30
Session 4Changing mind-sets for risk control covering:
The balance of risk to reward in Revenue Assurance control
Targeting of limited resources available for Revenue Assurance, fraud and risk management
New control techniques
Measurement and performance to demonstrate ROI
DAY ZERO WEDNESDAY MAY 16th
10:00 – 11:00
Session 1LTE and 4G services explained
11:00 – 11:30
Coffee Break and networking opportunities
11:30 – 12:30
Session 2The transition from 2G/3G to LTE networks and its effect on Revenue Assurance and fraud management in a 4G world
14:00 – 15:00
Session 3Current risk landscape – explanation of risks that have appeared in the last year with the associated controls and measures required
16:30 – 17:00
Closing session Summary and certificates
20:30Welcome Cocktail and dinner
Training Workshop on Day 0
22 WeDo Technologies Worldwide User Group Conference 2012
2012´s Agenda
09:30 – 09:35
Welcome words from the event Chairman: Tony Poulos
09:35 – 09:45
Welcome words Cláudia Azevedo, CEO of Sonaecom Software and Systems Integration
09:45 – 10:15
WeDo Technologies’ business strategyRui Paiva, WeDo Technologies’ CEO
10:15 – 10:45
WeDo Technologies’ product strategyJoão Resende, Vice President for ProductDevelopment, Product Managementand Support
10:45 – 11:00
Q&A
11:00 – 11:45
Coffee Break and networking opportunities
DAY ONE THURSDAY, MAY 17th
11:45 – 12:15
Martin Creaner President & CEO – TM Forum
12:15 – 12:45
Maxim Medvedovsky Independent guest speaker
13:00 – 15:30
Lunch
In the afternoon there was three parallel sessions with customer presentations
Customer Speakers• XL Indonesia• Vodafone Hutchison Australia• Beeline Russia
ÓBIDOS ROOM “CLASSIC RA #1”
15:30 – 16:45
ModeratorInês Ferreira
Customer Speakers• Turkcell Turkey • Vodafone Ghana • Claro Brazil
16:45 – 17:15
Coffee Break.
“CLASSIC RA #2”
17:15 – 18:30
ModeratorAna Miranda
Customer Speakers• Digi Malaysia• STC Saudi Arabia • Vodafone Egypt
BERLENGAS ROOM “ROAMING MANAGEMENT”
15:30 – 16:45
ModeratorMário Rosas
Customer Speakers• Eagle Mobile Albania• Union Wireless USA
16:45 – 17:15
Coffee Break.
“BUSINESS ASSURANCE NEW TRENDS”
17:15 – 18:30ModeratorPedro Teixeira
Customer Speakers• Optimus Portugal• FT/Orange Group• Du UAE
WeDo Technologies Worldwide User Group Conference 2012 23
10:00 – 11:30
Independent Speakers’ Discussion Panel:
Looking back to the old days of Revenue Assurance and Fraud Management and also discussing current trends and challenges.
Moderated by Tony Poulos (TM Forum market strategist). The panel will include:
Andrew Doyle, Vice-President Sales at Telepo AB
Eric Priezkhalns, “TalkRA.com” blogger
Simon Collins, Business Consultancy Division VP
11:30 – 12:00Coffee Break and networking opportunities
12:00 – 12:30“The Rollout of RAID in Beeline Group”Aleksandr Evstafyev Head of Department at Beeline Group
DAY TWO FRIDAY MAY 18th
12:30 – 13:00“View and Perspective as a Group head about Business Assurance at Etisalat Group”Francis Fernandes Group Vice-President, Policies & Compliance
13:00 – 13h15Closing remarks by the event Chairman and WeDo Technologies’ CEO
13:30 – 15:00Lunch
15:00 – 18:30Social and Networking Activities
19:30Dinner Day Two
SINTRA ROOM
Presentation of the Product Roadmaps On Thursday May 17th the product roadmaps was presented from 14:30 to 15:30.
BERLENGAS ROOM
Product DEMOs “Open” sessions
DAY ZERO MAY 16TH 2012, WEDNESDAY
17:00 – 17:30 RAID M2M & LTE
DAY ONE MAY 17TH 2012, THURSDAY
16:45 – 17:15 RAID Mobile Money
DAY TWO MAY 18TH 2012, FRIDAY
09:30 – 10:00RAID Fraud Management
14:30 – 15:00 RAID Rating & Billing Validation
DEMO STATIONS ROOM
Product DEMOs One2One Meetings The demo room was open from 08:30 to 19:00 on Day One and from 09:30 to 13:30 on Day Two.
“Congratulations, from the time we touch down in the airport to the end when we leave everything were incredibly remarkable! It is my 1st time from a customer experience to find any flaw in such big event. Thank you, for the excellent and WOW experience!”Melinda Tan, Acting Head of Revenue Management | Digi | Malaysia
2012’s Agenda
WeDo Technologies’ User community is gathering again in Braga and Guimarães, also known
as “the Cradle of Portugal”, on May 20th-22nd May, 2013 and we would welcome your presence.
This extremely valuable annual event and forum will feature again WeDo Technologies’ news, customer
case studies, a panel of industry leaders, networking opportunities and other interesting moments that
make this the best Revenue Assurance and Fraud Management event.
Don’t miss the chance to be a part of this community, so please save the dates on your calendar.
Braga and Guimarães, Portugal 20th-22nd May 2013
8th WeDo Technologies´Worldwide User Groupjoin us for the conference
Customers registered on our website can access the content of this year’s User Group at:www.wedotechnologies.com/wwug2013
Watch the video on Vimeo: http://vimeo.com/wedotechnologies/wwug2012
