BSB5012: Group Report Assignment

BSB5012 tutor: Geraldine Cunnane

Project Charter

Student name Student IDShaikha Alsherawi 201000810

1- Business needs: currently, all the makeup stores that exist in Bahrain are providing makeup

products that contain different types of chemicals. However, there aren’t actual stores here in

Bahrain that produce or sell natural / organic makeup. Therefore, females are forced to buy and

use makeup products that contain chemicals which can cause skin problems such as skin irritations,

allergies, as well as preventing the skin from “breathing” by clogging the pores. Some types of

makeup may contain toxic ingredients that may damage the skin cells and more likely cause cancer

such as lipsticks with lead which are very dangerous to use. There are no physical stores in Bahrain

that provide organic makeup.

To determine the desired status 100 surveys were handed out to females from different ages and

different nationalities. The results of these surveys show that almost all females wish to have

makeup which is not harmful for the skin. They want makeup products that are suitable for daily

use, safe, and benefit their skin if possible (by using moisturizing and beneficial ingredients).

Our project is to create an actual store for organic makeup. NVEY Eco is an organic makeup store

and we want to create their physical store for Nvey Eco in Bahrain as a franchise.

2- Project description:

Nvey Eco will be providing organic makeup products for eyes, lips, face as well as skin care products

and different types of brushes. The most impressive part about their chemical free products is

thatthey are made out of ingredients that will provide the skin with proper dosages of the skin’s

need of vitamins A, C and E and other beneficial ingredients that will improve skin appearance over

time.

Our plan is to open the physical store in Seef mall in Muharraq, which will offer organic makeup

(franchising Nvey Eco). The main three colours that will be included in the design of the store are

Green, White and Black, which represent Nvey Eco’s environmentally friendly image. Therefore, we

have chosen Green to be the main colour to be used in store decoration.

The design of the store will consist of display table and shelves that will present our products to the

clients in an attractive way. Tables and shelves with drawers installed underneath them will be

provided in order to store all the different types of makeup products. Next to the table we are go-

ing to place comfortable chairs for customers that will try our makeup products.

Since it is a makeup store, having mirrors and white clear lightening is essential to help customers

to have a clear vision of the products they are trying out and to avoid choosing wrong shades. A

cashier table for the purchasing process will also be provided as well.

Finally, some equipment will be needed in the store which is for Safety, security, cleaning as well as

a cash register.

3- Project rationale: according to our surveys, females in Bahrain are suffering a lot from chemicals

in makeup. NVEY Eco (organic makeup store) will be the solution to prevent them from facing the

risks that can be created by using makeup with chemical ingredients.

As a solution for this problem, NVEY eco will provide natural/ organic makeup products which con-

tain only ingredients that are gentle and beneficial to the skin. Therefore, the customers will be

satisfied with their makeup products and the results.

4- Stakeholders: there are three types stakeholders involved in the project (franchising an organic

makeup store):

- Authorizing stakeholder: The authorizing stakeholder for our project (organic makeup store) is

Geraldine Cunnane.

- Principal stakeholders: since it is a makeup store, our targeted customer will be females of all

ages from different nationalities and all types of skins. Moreover, Nvey Eco, rent centre (Seef

Mall in Muharraq) and the project team members.

- Project managers: In this project,Shaikha Alshirawi will be responsible for managing the process

of her team members.

5- Constrains:

Internal constrains:

- Shortage in the financial resources: the budget allocated (which is BD 75,000) may not be

enough to plan and execute the project.

- Mandatory deadline: the project must be done within 9 months, which is a short period of

time, while procedures that are necessary for the project (approving and designing a physical

store for organic makeup) may take a longer time.

- Since this project is franchising an existing online store and the logo of the store has already

been designed using three colours (Green, Black and White), the internal designing of store will

be limited to these colours in order to suit the logo.

- Restricted working hours due to Seef Malls policies which will require the staff to put more ef-

forts to the process of decorating and opening the store.

External Constrains:

- Political risks:

a- Nvey Eco headquarter regulations might not approve the offers that we are providing. For

example they might not approve the location of the physical store.

b- If the project fails to meet government regulations and standards, this might lead to legal

consequences, and might delay phases of the project, such as designing.

6- Assumptions:

- According to the 100 surveys, 70% of females stated that they prefer using organic makeup as

it is not harmful for the skin unlike the other types of makeup. As a result, we assume that the

demand of the organic makeup will be high.

Moreover, since NVEY ECO provides high quality products, this will be beneficial not only to the

customer but to the company as well, which will increase the revenues.

- Good reputation: the assumption above might affect the reputation of the NVEY ECO in a good

way due to the customer satisfaction that will create a good image for the company.

- The costs of the products are subject to change, due to market price change or an increase in

the production cost. Therefore, the store might have to change the selling price of the

products. Example, if a production cost of an item increases, the items selling price will in-

crease.

Scope statement

In scope:

1- Project product

The store will provide makeup, brushes and skin care products.

The makeup contains organic and natural elements which are chamomile, Almond oil, castor oil,

jojoba oil, fruits and flowers. These ingredients will provide the skin with vitamin A, C and E which

is beneficial for the skin and can create a smooth formula that suite all types of skins (oily, dry and

sensitive skins).

The products that will be applied on the eyes are shadows provided with different shades that can

be shimmery or matte, volumizing mascaras and cake eyeliner with black and brown shades. Lips

products are Lip lusters and lipsticks which provided with different and fashionable colours and

these lips products do not contain any chemicals or lead that may be harmful to the lips.

Regarding the face products, the store will offer fluid foundation, compact powder, crème

foundation and concealer. All these face products can create soft and flawless finish for the skin

and suit all skin tones and types. Also, there will be 8 shades of blushers that can be easily blended

to create a natural look. Moreover, Nvey Eco store will provide different types of brushes which

can be used for face, eyes and lips. The brushes that will be presented are Concealer Brush, Large

Eye shadow Brush, Foundation Brush, Eyeliner Brush, Powder Brush, Brow Comb Brush, Blush

Brush, Lip Liner Brush and Small Eye shadow Brush. In order to have and maintain a healthy facial

skin, women should take a good care of it, therefore we are going to provide a skin care products

range for customers to choose from according to their skin types, these products include:

cleansers, toners, moisturizers, and eye care masks.

Nvey Eco store will be located in the new Seef Mall in Muharraq. The store has a rectangle shape

and the size of the ground will be 374 m2. The front door and the interface of the store will be

made of clear glass to view the internal design of the store. The door handle is H shaped and made

of Stainless Steel and the logo of the store will be located above the door. The logo colours are

green, white and black.

The design of Nvey Eco store will consists of paint, furniture, electricity, marble and the

equipments.

First of all, the shop floor will be covered with white stone marble that have a square shape. Each

piece of marble floor tiles is 60cm x 60cm. The side walls (left and right walls) will be painted as

stripes using white, silver and green colours. However, the wall which is facing the front door will

be painted with green and white colours with waves design. The logo will be painted in the middle

of this the cashier will be a half meter away from this wall. The cashier table is black and made out

of glass. It will have two lockable drawers on the bottom with rounded metal handles.

There will be three shelves on each one of the side walls. These shelves will be black woods

designed as stair steps. The skin cares products will be presented on the right side shelves.

Makeup will be presented on the first two shelves on the left side and the brushes will be

underneath them. Right under the shelves on both sides there will be three small display drawers

besides each other to store the products. The drawers will be black and made of recycled

materials (durable highly processed recycled plastic tube). The handles of these drawers will be

rounded and made of silver metal.

The display table will be located in the middle of the store and it will be black and made out of

glass. The table will have three separated sections. The first section will present the face products

(Foundation/powder/ Blush), the second Section will present eye products (shadows/eyeliners/

mascara) and the lip products will be presented in the third section.

Behind the first and the third section, there will be two small mirrors. Each one of them is two-

sided 6-inch diameter circular mirror with chrome finish. Between these two mirrors, tissues and

cotton pads will be provided on the table.

Finally, there are some equipments that will be presented in the store which are the cash register

and the safety and security equipments. The black cash register will be in the middle of the cashier

table. The Voice alarm will be in the middle of the top ceiling and it combine carbon monoxide and

smoke alarm. The CCTV image sensor with white vandal proof will be in the right top corner which

will be connected to the mall security department. The red fire extinguisher will be right under the

CCTV. Also, there will two Rounded Stainless disposal bin, one will be under the display table and

the other one will be on the left of the casher table.

2- Deliverables

3- Objectives

Time Cost(BHD) Quality

Approvals 15 May ~ 30 May 7,602.891 To avoid any legal issues in the

future this objective has to be

executed very well. If we fail to do

so, we might face some issues

that might cost us a lot of money

in the future. If we face legal

issues due to failure to execute

this objective we might lose some

of our customers, and it will also

affect how others look at our

business.

Location 1June ~ 30 June 13,4642 The location of the store should

be accessible to our target

customers. We can judge the

quality of this objective by the

number of visitors we get once

the store is lunched. The outcome

of this objective will affect the

product awareness, and the

number of customers.

Design layout 15 July ~ 5 August 70003 This objective will help us ensure

that the interior design of the

store can reflect our business

message and our product

description. We can judge the

quality of the outcome of this

objective by looking at how

frequent customers visit our

store. The outcome of this

objective will affect the brand

image.

Design 10 August ~ 20

October

3483.254 This objective will help our

customers feel comfortable and

happy in our store. It will also

attract new customers to our

store. The quality level of this

objective can be judged by the

amount of time each customer

spends in our store. The outcome

of this objective will reflect on

customer satisfaction and brand

image.

Products 10 September ~ 10

October

13,3075 This objective is very important

because it is the most linked to

the business need. We can judge

the quality of this objective by

looking at our sales. The quality of

this objective will affect customer

satisfaction and sales.

Equipment 10 September ~ 10

October

229.626 This objective will ensure that our

products are safe, secure and

clean. We need to install security

equipment which will be on for 24

hours, and will help us catch

anyone who tries to steal from

the store, in addition to safety

and cleaning equipment. We will

know if this objective was

executed correctly if we find out

that there are missing or

damaged products. This objective

will prevent us from losing any

money due to shoplifting or

damages.

Opening day 1 November ~ 1

December

1 December (opening

day)

607 The opening day will help

promote our product to the

public. We can judge the quality

of the success of this objective by

looking at the number of visitors

we get in the days after the

opening day. The outcome of this

objective will improve the brand

awareness

Total 45,146.76

1- Approvals

http://www.doingbusiness.org/data/exploreeconomies/bahrain/starting-a-business

(Based on a limited company with minimum 20,000 capital)

Type Cost

Ministry of Industry & commerce 50

Ministry of health 13

Franchising license 7,539.89

Ministry of Municipalities Affairs and Urban Planning free

Rent Centre free

2- Location: BD 12 for each square meter. Total cost = 374 * 12 = 4,488

Down payment: BD 13,464

3- Design layout: BD 150 per hour * 20 days (6 hours each day) = BD 7000

Angela ToddDesigns. Link http://www.nwinteriordesigner.com/2010/08/how-much-does-an-interior-

designer-cost/

4- Design:

Type Cost (BHD) Picture

Display Table Unit / total

195

Reception desk Unit / total :

184.77

Chair Unit : 26.52

Total : 53.04

Display drawers Unit :11.47

Total: 68.82

Mirror Unit :4.85

Total : 9.7

Marble Unit :8.00

Total: 2,700

Sockets Unit :8.48

Total: 33.92

Lights (Large)Unit:8.00

(Small)Unit:4.500

Discount: 15

Total: 138

Painting 100

5- Products:

Type Cost (BHD) Picture

Advanced Care

Lipstick

Unit: 11.29

Total: 564.5

Crème Deluxe

Flawless Finish

foundation

Unit: 24.49

Total: 1,224.5

Powder blush Unit: 11.29

Total: 564.5

Eye shadow Unit: 11.29

Total: 564.5

Volumizing

Mascara

Unit: 11.29

Total: 564.5

Compact Powder Unit: 18.83

Total: 941.5

Hydrating Lip

Luster

Unit: 11.28

Total: 564

Fluid foundation Unit: 18.83

Total: 941.5

Concealer Unit: 11.29

Total: 564.5

Cake eyeliner Unit: 11.29

Total: 564.5

Cleansers Unit:17.70

Total: 885

Toners Unit: 17.70

Total: 885

Moisturizers Unit: 20.74

Total: 1,037

Eye Care Mask Unit: 18.83

Total: 941.5

Brushes Unit: 50.00

Total: 2,500

6- Equipment:

Type Cost (BHD) Picture

Fire alarm Unit / total:

14.7

Fire extinguisher Unit / total:

12.41

CCTV Unit / total:

13.2

Cash register Unit/total:

123.65

Tissue Unit / total

6.78

Disposal bin

Unit :28.50

Total : 57

Cotton pads Unit / total

1.88

7- Opening day

Type Cost

Flyers 60 for 1,000 copy

Social media Free

Giveaways Free

Out scope:

There are some features that are required to be done but the team will not be responsible to

execute them. The out of the project is:

-Air conditioning -The team will not be responsible for recruiting and training employees

- Marketing is out scope since we are not responsible for advertising and promoting the products

Work breakdown Structure:

Activity list

1.0.Selecting location

1.1.Searching for a location

2.0.Getting approvals

2.1.Getting Franchising license from Nvey Eco

2.1.1. Sending email to Nvey Eco

2.1.2. Calling the company’s manager

2.2.Getting approval from ministry of commerce

2.2.1. Meeting with the agent of the ministry

2.2.2. Complete the application form

2.3.Getting rental approval from Seef mall

2.3.1. Calling the agent of the rent center

2.3.2. Meeting with the agent

2.4.Getting rental approval from the ministry of municipalities

2.4.1. Calling the agent of the ministry

2.4.2. Meeting with the agent

2.5.Gettingrental approval from the ministry of health

2.5.1. Meeting with the agent of the ministry

2.5.2. Complete the application form

3.0.Draw the design layout

3.1.Research interior designer

3.2.Calling the interior designer

3.3.Meeting with the designer

4.0.Creating the design of the store

4.1.Painting the store

4.1.1. Choosing the painting company

4.2.Installing the electricity

4.2.1. Installing sockets

4.2.1.1. Research sockets online

4.2.1.2. Order sockets

4.2.2. Installing lights

4.2.2.1. Visiting the lights store

4.2.2.2. Purchasing the lights

4.3.Installing furniture

4.3.1. Searching for furniture

4.3.2. Purchasing the furniture

5.0.Equipment installation

5.1.Install safety equipment

5.1.1. Install fire alarm

5.1.1.1. Searching fire alarm

5.1.1.2. Order fire alarm

5.1.2. Install fire extinguisher

5.1.2.1. Searching fire extinguisher

5.1.2.2. order fire extinguisher

5.2.Install security equipment

5.2.1. Install CCTV

5.2.1.1. Search CCTV

5.2.1.2. Order CCTV

5.3.Install cash register

5.3.1. Search cash register

5.3.2. Order cash register

5.4.Install cleaning equipment

5.4.1. Research cleaning equipment

5.4.2. Order cleaning equipment

6.0.Products installation

6.1.Install face products

6.1.1. Research face products from Nvey Eco website

6.1.2. Order face products

6.2.Install eye products

6.2.1. Research eye products from Nvey Eco website

6.2.2. Order eye products

6.3.Install lip products

6.3.1. Research lip products from Nvey Eco website

6.3.2. Order lip products

6.4.Install skin care products

6.4.1. Research skin care products from Nvey Eco website

6.4.2. Order skin care products

6.5.Install brushes

6.5.1. Research brushes from Nvey Eco website

6.5.2. Order brushes

7.0.Inspect the store

8.0.Preparing for the opening day

8.1.Cleaning the store

8.2.Advertising the opening

8.2.1. Distribute flyers

8.2.2. Advertising via social media

8.3.Providing giveaways

Document supporting information

Internal constrain:

1- Due to the policy of the working hours in the mall, we have forced to hire more staff in or-

der to finish the work of painting and designing in the exact time.

External constrain:

1- The company faced a problem regarding the shipment as we received some of the furni-

ture in lower quality.

Assumption:

1- Assume that interior designer will be able to design the store within the given time and

budget.

Work breakdown structure (updated version)

Project network diagram

Personnel resource matrix ( Skill set )

Gantt chart

The clearer version of the Gantt chart will be attached by email in

(project program).

Cost estimation strategies:

- Bottom up approach

- Top down strategy

Based on other completed project

Budget

9. Executing a project

9.1 start-up meeting

9.1.1 Project vision

9.1.1.1 Rational

Nvey Eco will solve the problem of most females that actually live in Bahrain as they are no longer

forced to use any makeup that contains a lot of chemicals that could possibly harm their skins.

9.1.1.2 Product

Envey Eco store that will be located in Seef Mall in Muharraq will be opening everyday from 7 am

to 10 pm. The store will painted with green, white and grey colors. The decoration , equipments

and the furniture of the store will be mostly colored by black and silver colors to match the colors

of our logo. The store provide chemical free Makeup for face, eyes, lips as well as skincare

products and brushes.

9.1.1.3 Process

First, The team will research and select the best location (seef mall in muharraq) . Then we will

obtain necessary approvals from Nvey Eco then from ministry of health, ministry of commerce,

ministry of municipalities. The interior designer ( Dukan) that we will contract with, will help to

design the store by drawing a sketch for a suitable theme for Envey Eco store and research the

furniture and the equipments. Retaj company will be responsible for painting the store draw the

design requested in the walls. The team will make a contract with the SGS inspection company to

inspect the store in regular basis. Abbas Gallery will be providing us with the marble . Then the

team will order and install the furniture and the equipments that will be from received from

Amazon and Ahmed Sharif store. After that, the team will have fateh cleaning company to clean

the store before the opening day that will be held by the team members (Shaikha, Ali and Lulwa).

9.1.1.4 Logo

Since we are franchising Nvey Eco products, we must use their original logo for our branch in

Bahrain. The logo contains three colors (Green, Black and white) which reflects the environment

friendly image of the Company.

9.1.2 Defining roles and individuals commitment

Team member name Role Responsibilities

Shaikha Project manager - Responsible to delegate suitable tasks

to the right team members.

- Responsible to supervise all team

members and every step of the

project.

- Responsible to solve any problem that

might affect process of the project.

- Responsible to manage the time and

budget of the project.

- Responsible to make sure that

everyone involved in the project is

aware of the project vision and the

goals.

Lulwa financial controller - Responsible to oversea the payroll

process.

- Making sure that the project wouldn’t

go over budget.

- Responsible to prepare the balance

sheet monthly and maintain the

accounting process.

Ali Advisor and

Negotiator

- Responsible to advice the team for

the best location to operate.

- Responsible to negotiate the price

with the interior designers.

- Responsible to advise the team of the

best interior designer and the most

suitable design for the store.

9.1.4 Joint commitment

joint commitment ensures that each individual team member works together with other team

members, this is very important because a group working together with shared ideas and goals is

much stronger than a group of team members working alone. In this project, joint commitment

was established by first naming the project (Nvey Eco), and then explaining to each team member

why this project is important, and also showing excitement about the project.

9.2 team leadership

A good team leadership can make the team members happier and more productive. There are five

factors to a good efficient team:

1- Focus on deliverables: to focus on deliverables is to ensure that each activity is evaluated based

on its relationship with the final product. Nvey eco does so by providing team members with

documents such as the work breakdown structure and network diagram, which give an insight on

how each activity is linked to the final product.

2- Providing feedback: it ensures that all team members are performing as they are expected. In

this project formal feedback such as group meetings is very important; it ensured that all team

members worked together and provided feedback to each other's work at the same time.

3- Rewards: the two types of rewards that can improve team morale are extrinsic and intrinsic, the

first is tangible rewards and the second is intangible rewards. In this project, most rewards were

intrinsic in form of praise and recognition.

4- Communicate change: it is important that each person involved in the project is up-to date with

all changes that happen in the group and in the right time. In this project important information

was always communicated as soon as possible through a WhatsApp group that was created during

the first week of work. In addition to that the team sent all documents through email to ensure

that no one is left behind, which can lead to mistakes.

5- Celebrate success: similar to rewards, celebrating success is an important aspect of an efficient

team; it boosts morale and makes team members feel good about their achievement. This is

reflected in the form of a team dinner that Nvey eco members will have at the end of the project.

9.3 balancing project communication

There are four questions to be asked by the project manager before communicating with team

members:

1- Who needs the information: each team member has different responsibilities; therefore not

everyone needs to know everything. For instance, it is important for the project manage to know

which jobs are going to be affected by a cut in the marketing department's budget, so that he can

inform the people affected by the change.

2- what information do they need: similar to the last example, it is important for the project

manager to know the kind of information that he needs to communicated to those whom jobs are

going to be affected, so they do not miss out on any important detail.

3- When do they need it: expanding on the example in the first question, the team leader needs to

communicate that specific change to the marketing department in a timely manner so that it can

take the information into consideration before making decisions.

4- How do you get it to them: the project manager must consider what form of communication he

wants to use to deliver his information, taking in consideration factors such as urgency and

confidentiality. For instance, in the example provided in the first question, the project manager

might want to share that information by sending a copy of the new budget to the marketing

manager.

10 .Monitoring and controlling

Selected criteria: Cost + time

Assessment points: monthly from May to January

The following table will include the differences between the planned cost and the actual cost.

May June July August September October November December0

2000400060008000

10000120001400016000180002000022000240002600028000300003200034000360003800040000420004400046000

Variance between Planned and actual cost

Planned Actual

MonthPlanned

BD

Actual

BD

May 13464 13464

June 7602.89 7602.89

July 7000 7500

August 100 250

September 3383.25 3113.25

October 13536.62 12205.92

November 0 0

December 260 260

Total cost BD 45346.76 BD 44396.06

Planned Vs Actual Record and communicate Adjustments

In July 2014 , the plan was to

spend BD7000 but the actual

cost is BD7500

The actual cost of drawing the design

layout of the store and creating it was

increased by BD500 because the interior

designer is not only responsible for the

interior design but also the external

design (installing the logo outside the

store and installing lights as an external

decoration outside the store) so it has

increased to BD7500. This variance will

be communicated with the financial

controller (Lulwa) to adjust it.

The team has decided to adjust

this variance cost (BD 500) with

October variance since it has

been reduced by BD 1330.7.

In August 2014, it was

assumed that the project

will spend BD 100 but the

real cost is BD 250

It was assumed that BD 100 will be

spent to paint the store according to

RETAJ company . However, the actual

cost is BD 250 which increased by BD150

because Retaj company decided to take

extra charge since the design of the

store walls is complicated and needs

more than one color.

We have ignored this Variance

because BD 150 won’t make a

huge impact in the progress of

the project.

In September 2014, it was

planned to spend BD3383.25

but the actual cost was

reduce to BD3113.25

It was planned to spend a total of BD

BD3383.25 on furniture, electricity and

marble. However, the actual cost was

reduced by BD270 due to the fact that

Abas Gallery offered a 10% discount of

the marble actual cost (2700) which

resulted to reduce the total cost to

BD3113.25.

We have refused to adjust the

cost due to the fact that this

variance is beneficial for the

project since we are spending

less than we have expected.

In October 2014, the plan

was spend BD

13536.62 .However, the

actual cost was reduce to BD

12205.92

BD 13536.62 was the planned cost for

purchasing the products (face, lips,

eyes, brushes and skincare) from Envey

eco and ordering electricity. However

the actual amount was 12205.92 due to

the fact that Nvey Eco offered us a

further 10% discount from the planned

We have refused to adjust the

cost due to the fact that this

variance is beneficial for the

project since we are spending

less than we have expected.

cost (BD 13307) so it was decreased by

BD 1330.7 . This variance will be

communicated to the financial

controller and other team members as it

will have a magnificent impact toward

the budget as it will be reduced.

The variance analysis shows that the actual cost is less than the planned cost by BD 950.7 which is

a good result. Therefore, this project considered to be successful regarding the budget as it was

better than it was expected.

11. Closing

Contract closure:

Check performance

The team members and the contractors checked the performance of the interior designer,

the painting company, cleaning company and the inspection company to make sure that

everything was completed to the quality of the work that they provided is identical to the

standards required.

Obtain sign-off:

The project will be sign off by the project stakeholders, project manager, authorizing

stakeholder and the principle stakeholders. As well as a sign off from Nvey Eco and Seef

Mall.

Archive data:

All the data regarding Nvey eco project is documented and backed-up in a document lib-

rary in Microsoft SharePoint under the name: organic makeup

Authorize payment

Contracture Payment date Amount (BD) Form of payment

Retaj painting

company10/9/2014 100 Cash

Interior designer 19/11/2014 7000 Cheque #654

SGS inspection

company26/11/2014 100 Cash

Alfateh cleaning

company1/12/2014 100 Cash

Administrative closure

Document product:

The plan of our project is to create a physical store that will be located in the new Seef mall

in Muharraq. The store will provide different types of organic makeup products as well as

skin care and brushes. There will be a range of things that need maintenance and updating

on a regular basis. For instance, when the lights dim they need to be changed as the light-

ning is very important for our store to present out products in an attractive way. Also, if the

sockets were not working properly they have to be changed as well as the fire alarm and

the CCTV that need to be checked to prevent any unexpected circumstances.

Record contributions:

The negotiator (Ali Al haddad) has shown a brilliant skill in the negotiating for the project

as well as solving the problems that might affect the project plan. For instance, he tried to

reach a suitable agreement with Nvey eco about the price of the franchising license and

the products that will be provided in the store. Moreover, the accounting manager (Lulwa

Yusuf) has done an excellent work regarding the budget of the project, as she tried to

choose the suitable prices for each part of the project to suite the budget.

Document lessons:

While doing the project, many lessons have been learned by the team members. The first

lesson is to have several options of companies that provide the same business or service to

prevent any unexpected circumstances. As we first chose OPI company to inspect our store

but, one day before the inspection they called the project manager and inform her that

they will not be able to inspect our store due to an employee mistake, as they had a con-

tract with another company at the same day. Luckily, we found another company to in-

spect our store which is SGS Inspection Company. Second lesson is to avoid dealing with

OPI Inspection Company in the future as they have lack of commitment towards their cus-

tomer. On the other hand, it is recommended to deal with SGS Company due to the effi-

cient customer service and the high quality of providing the service. Another lesson, the ac-

tual cost of the project might be different than the planned cost so, we have to take in our

consideration that the cost might be higher or lower than the planned cost. Regarding our

project, the cost of our project became lower than the planned cost and it is considered as

a good result for our project. Final lesson, some time when you deal with online shopping

you have to take into your consideration that the quality of the products might be lower

than the quality expected. For our project, we received some of the furniture in lower qual-

ity than we the quality we expected.

Obtain sign-offs:

A sign off and signatures from the project manager, authorizing stakeholder, principle

stakeholder and the team members have been obtained by the team members.

Create archives:

The project Nvey is stored according to the policies and procedures of our company on

SharePoint document library under the name organic makeup.

Appendix

Surveys:

Approvals:

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