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Week 1 Video 1 - Alison · Service Management and Marketing: A Customer Relationsh ip Management...

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Week 1 Video 1

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Page 1: Week 1 Video 1 - Alison · Service Management and Marketing: A Customer Relationsh ip Management Approach. 2nd ed. (West Sus— sex, England: John Wiley and Sons. Ltd., 2000), p.

Week 1 Video 1

Page 2: Week 1 Video 1 - Alison · Service Management and Marketing: A Customer Relationsh ip Management Approach. 2nd ed. (West Sus— sex, England: John Wiley and Sons. Ltd., 2000), p.

Page 3: Week 1 Video 1 - Alison · Service Management and Marketing: A Customer Relationsh ip Management Approach. 2nd ed. (West Sus— sex, England: John Wiley and Sons. Ltd., 2000), p.

Page 4: Week 1 Video 1 - Alison · Service Management and Marketing: A Customer Relationsh ip Management Approach. 2nd ed. (West Sus— sex, England: John Wiley and Sons. Ltd., 2000), p.

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Week 1 Video 2

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Week 1 Video 3

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Week 1 Video 4

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Week 1 Video 5

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Week 1 Video 6

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