THE MANAGER’SCHANGING WORK ENVIRONMENT &
ETHICAL RESPONSIBILITIES : DOING THE RIGHT THINGDOING THE RIGHT THING
Week 2
Prepared by Management Department | www.unimedia.ac.id | [email protected]
THE COMMUNITY OF
STAKEHOLDERS INSIDE
THE ORGANIZATION
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An employee owned company
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http://web.bisnis.com/edisi-cetak/edisi-minggu/manajemen/1id46596.html
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INTERNAL STAKEHOLDERS ?
1. EMPLOYEES
3. BOARD OF DIRECTORS
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TASK ENVIRONMENT :
Those who pay to use an organization’s
good and services
Person/organization that provides supplies
(raw materials, services, equipment, labor,
energy) to other organization
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People or organization that compete for
customes and resources
People or organization that compete for
customes and resources
TAKE CARE OF
CUSTOMERCUSTOMER
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AT&T CUSTOMER CARE
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Those who pay to use an organization’s
good and services
Regulatory agencies that stablish ground
rules under which organizations may
operate
LOCAL COMMUNITIES
Groups whose members try to influence
specific issues
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MASS MEDIA
GENERAL ENVIRONMENT :
General economic conditions and trends –
unemployment, inflation, interest rates,
economic growth – that effect an organization’s
performance
T :
SOCIOCULTURAL FORCES :
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TECHNOLOGICAL FORCESS :
TECHNOLOGY
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MOBILE TECHNOLOGY
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DEMOGRAPHIC FORCES :
POLITICAL-LEGAL FORCES :
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Changes in the economic, political, legal, and
technological global system that may affect an
organization
Defining ethics & values
� ETHICS
Standar of right andwrong that influence behavior.Standar of right andwrong that influence behavior.
� VALUES
Relatively permanent and deeply held underlying beliefs and attitudesthat help determine a person behavior
VALUES SYSTEMVALUES SYSTEM
Pattern of values withing organization.
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4 approach to deciding ethical dilemmas
UTILITARIAN
APPROACH
INDIVIDUAL
APPROACH
MORAL-RIGHTSAPPROACH
JUSTICEAPPROACH
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How do people learn ethics
Schools bear some responsibility for behavior of executives.
If you are making systematic errors in the [business] world, If you are making systematic errors in the [business] world,
you have to go back to the schools and ask, “ what you are
teaching? ”
– Fred J. Evans, dean of College of Business and Economics at California State University at Northridge –
SURVEY OF 5,000 UNDERGRADUATES FOUND THAT :
26% of business major admitted to serious cheating on exams,
and 54% admitted to cheating on written assignments.
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Kohlberg’s Theories
POSTCONVENTIONAL
CONVENTIONAL
Guided by internal values
Follows expectations of othersLevel 2 :
Level 3 :
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PROCONVENTIONALFollows rule
Level 1 :
How organization can promote ethics
1. Support by top managers of a strong ethical climate
2. Ethics codes & training programs Code of ethics consists of a formal written set of ethical standards guiding an
organization’s actions
3. Rewarding ethical behavior3. Rewarding ethical behavior: protecting whistleblowersWhistleblower is an employee who reports organizational misconduct to the public.
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Social Responsibility
Social responsibility is a manager’s duty to take actions that will benefit the interests of society as well as of the organization.
IS SOCIAL RESPONSIBILITY WORTHWHILE?
� Against social responsibility
� For Social responsibility� For Social responsibility
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4 Managerial Approach
OBSTRUCTIONIST
MANAGERS
DEFENSIVE
MANAGERS
ACCOMODATIVE
MANAGER
PROACTIVE
MANAGER
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� The idea of blended value: measuring both economic &
social benefitsocial benefit
All investment are understood to operate simultaneously in both economic and social realms
2 TYPES OF SOCIAL RESPONSIBILITY
1. Sustainability: the business of green1. Sustainability: the business of green
2. Philanthropy: “Not dying rich”
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1. EFFECT ON CUSTOMERS
HOW DOES BEING GOOD PAY OFF ?
3. EFFECT ON SALES GROWTH
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7. EFFECT ON PROFIT
The new diversified workforce
all the ways people are unlike and alikeDiversity represents all the ways people are unlike and alike
– the differences and similarities in age, gender, race, religion, ethicity, sexual
orientation, capabilities, and socioeconomic background.
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DIVERSITYWHEEL
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Trends in workplace diversity
In US, one out of six Americans has phisical or mental
EDUCATIONAL LEVELSMismatches between education & workforce
In US, one out of six Americans has phisical or mental disability.
Gays & Lesbian become more visible
More people of color in the workforce
DIFFERENT PHISICAL &
MENTAL ABILITIES
SEXUAL ORIENTATION
RACE & ETHNICITY
More women working
More older people in workplace
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AGE
GENDER
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Source: http://www.slapupsidethehead.com/wp-content/media/2006/10/defend_marriage_coalition.jpg
LET HIM BE PART OF US ... !!
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Barriers to diversity
NO. BARRIERS
1. STEREOTYPES & PREJUDICES
2. FEAR OF REVERSE DISCRIMINATION
3. RESISTANCE TO DIVERSITY PROGRAM PRIOROTIES
4. UNSUPPORRTIVE SOCIAL ATMOSPHERE
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5. LACK OF SUPPORT FOR FAMILY DEMAND
6. LACK OF SUPPORT FOR CAREER-BUILDING STEPS
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