Week of June 1-7

DIRECTIONS: All work must be completed and emailed to me by end of the week, which

is a Sunday each week. Students can ask questions, edit anything that is wrong and turn in

FINAL work for grades by the end of the week. All necessary items will be attached to this

document week by week, as long we school is off and work must be completed from home.

Grading: As is the case in class, warm-ups and all documents will be due each week and grade

books updated week by week. If work is not turned in within the week, you and your parents

will be contacted.

Monday Warm-up: Page 71; 31B 13-24

A. Complete the Frontier Memo

B. Start the Frontier Complaint Letter to Bills

Tuesday Warm-up: Page 72; 31C all

A. Complete Complaint letter

B. Typing tutor for 15 minutes

Wednesday Warm-up: Page; 73; 32B; 1-9

A. Start Better Business Bureau Report

Thursday Warm-up: Page 73; 32B 10-18

A. Complete BBB Report

B. Typing tutor for 15 minutes

Friday Warm-up: Page 73; 32B 19-26

A. Check all weeks work and edit

B. Email all work to jgordon@frontiercsd.org

C. Remarks will be sent and you can correct and resend if needed

D. 10 minutes on typing tutor

RULES:

1. Main part of heading of a report is in ALL CAPS, the rest you capitalize only the first initial

2. NEVER underline a main heading

3. Side headings are underlined

4. Single space the entire document, then change to double spacing after tying entire report in

5. Enumerations are single spaced, not double (Bulleted lists, numbered lists)

6. Reference section is single spaced, not double

7. 4 returns after main heading ends and before and after the word REFERENCE at end of report

8. 2nd line indent should be used for reference section. Allow the text to word wrap on its own

Frontier High School

4432 Bayview Road

Hamburg, NY 14075

TO: Buffalo Bills Team

FROM: Mr. Terry Pagula

DATE: (Use current date)

SUBJECT: WHY THE BILLS MUST WIN THE SUPER BOWL

The entire Buffalo Bills organization was contacted over a recently, using a customer complaint letter about the

team and our upcoming season. The complaint letter claimed we are not doing enough to get this team to the

Super Bowl and they feel the Frontier Class of 2020 should be recognized for all their wonderful

accomplishments during their time at Frontier.

As the owner of this team, I could not agree more therefore I am implementing the following policy, which I am

calling “Code Blue”. In honor of the fact that the Bills and the Frontier teams are both known for their deep

blue colors, consider us locked together as a team for the upcoming 2020 season.

The Frontier class of 2020 will be recognized for all their educational, artistic and athletic accomplishments

during their time at Frontier at our first home game this September, on Sunday September 16. In addition to

having the team recognition at half time, there will be a new member of the Bills wall of fame, to be announced

at half time that day. The details of this announcement are going to be kept secret until the week of the game.

As for the Bills, we will use operation code blue to implement an offense that will have a goal of scoring at least

24 points a game and a defense likely to be the best in the league. Our goal is to enter the Super Bowl as

favorites and never come down to a kick at the end to win the game, as we plan to win this by 2-3 touchdowns.

To accomplish this goal, every member of the team will double their practice time and will be tested weekly on

their fitness goals as well as understanding of the playbook.

The Frontier class of 2020 will go down as an excellent class in the history of Frontier. We have a

responsibility to honor this class by winning the Super Bowl, then sharing the trophy with the school the year

after. Let’s get to work to win this thing.

TP

4230 Big Tree Road

Hamburg, NY 14075

June 1, 2020

Mr. Terry Pegula

Owner and CEO

Buffalo Bills

[Consumer Complaint Division

1 Bills Drive

Orchard Park, NY 14227

Re: Account number 122231

Dear Mr. Pegula:

This letter is to notify you of a complaint I have from January 3, 2020 about a problem I am having with your

team the Buffalo Bills. While I love this team and still love this team, I am ready for them to take the next step

and win a couple playoff games. As a season ticket holder now going on 20 years, I am expecting a great year

from this team, as I feel I have spent countless years and tears over watching this team lose.

I am dissatisfied with how this team has lost now going on 20 years and I am requesting that you write me a

letter, explaining how this team will move on to the Super Bowl in this upcoming season. I know Tom Brady is

not with the Patriots anymore and the Bills now have the best team in the division. I cannot sit and watch

another team fall apart in front of my eyes.

Unfortunately, the problem remains unresolved as of now. I am hereby requesting that you:

1) Write me a letter explaining how I will get a full refund of my money if the Bills fail to reach the Super

Bowl

2) I’d like you to personally congratulate the Frontier Class of 2020 along with me

3) I’d also like a shout out to the class of 2020 at the first Bills home game in the upcoming season

Please contact me within 7 days to confirm that you will honor my request. I have prepared a complaint for

submission to the proper agencies for investigation. I will not file the complaint if you resolve the problem

within this time I have indicated.

Thank you for your anticipated assistance in resolving my problem. Please contact me at

fblue2020@frontier.com if you have any questions.

Sincerely,

Mr. Blue

MB

BETTER BUSINESS BUREAU COMPLAINT PROCESS

By

Mr. Blue

The Better Business Bureau or the BBB is a government watchdog group that protects consumers against bad business practices. The group has a website set up to allow a consumer to file a complaint and for the business to respond. Once the process of the complaint is reviewed, there will be a posting on whether the complaint was fixed, nothing was done or no response was made. In the end, future consumers can use this site as a source to determine if a business can be trusted. Complaint Filing Process

Responding to BBB complaints is a good business practice and “the right thing to do” whether or not a business is BBB Accredited. A majority of non-accredited businesses cooperate with BBB by responding to complaints. Cooperation by non-accredited businesses is voluntary. Unlike BBB Accredited Businesses, non-accredited businesses have not made a commitment to respond to BBB complaints.

Many good businesses are BBB Accredited, but many other good businesses are not accredited. BBB is committed to dealing fairly and even-handedly with all businesses in the manner in which we handle, close and report customer complaints. When you file a complaint

Everything you submit will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business’s response when we receive it (or you will be notified that we received no response). Complaints are generally closed within 30 days. Timeline

1. Complaint is filed. 2. BBB works to get the complaint processed within two business days. 3. Business will be asked to respond in 14 calendar days from the date you filed the complaint. If

a response is not received, a follow-up letter will be sent to the business. 4. Consumer will be notified of the business response when the BBB receives it and will be asked

to respond. 5. If the business fails to respond, the consumer will be notified. Complaints are generally closed

within approximately 30 calendar days from the date filed. If the business responds to a complaint but the customer remains dissatisfied, BBB may

request a second response from the business. BBB staff will also consider whether mediation or arbitration should be offered. Once a complaint is closed, BBB will assign one of the following closing statuses:

1. Resolved = The complainant verified the issue was resolved to their satisfaction. 2. Answered = The business addressed the issues within the complaint, but the consumer either

(a) did not accept the response, OR (b) did not notify BBB as to their satisfaction. 3. Unresolved = The business responded to the dispute but failed to make a good faith effort to

resolve it. 1. Unanswered = The business failed to respond to the dispute. 2. Unpursuable = BBB is unable to locate the business.

Failure to respond to a BBB complaint may have a negative impact on the BBB rating of any business, because being responsive to customer complaints is a core element of both BBB Accreditation Standards and BBB Reporting Standards.

In conclusion, filing a complaint with the BBB is an excellent way to notify other consumers of the pitfalls of doing business with the source of your complaint. It allows us to have a recorded source of information allowing a business to rectify their problems or face loss of business based on getting bad ratings. In the end, consumers win and businesses are held accountable.

REFERENCES

Charland, Mr.,”What its like to run a high school.” Frontier Business Weekly, Vol1. Hamburg NY: Blue 2020 Smazniak, Mr., “Why Cooper should be a Frontier Mascot.” Dog Journal. Vol 12. Hamburg NY: Frontier Seniors 2020 Gordon, Mr., “Congrats to the Class of 2020.” Future Frontier Alum Success. Vol 1. Hamburg NY: Class of 2020

(For the above report, please follow the rules for reports. Double space paragrahs only, single space lists, and

use a 2nd line hanging indent for the references, even if none of these items are shown in the above report)