ISO 2000:9000 By Isahito

ISO 9000 is an internationally recognised quality management system developed by ISO (International Organisation for Standardisation)

Standard based on 8 quality management principles

◦ customer focus◦ leadership◦ involvement of people◦ process approach◦ system approach to management◦ continual improvement◦ factual approach to decision making◦ mutually beneficial supplier relationships

CONTINUAL IMPROVEMENT OFQUALITY MANAGEMENT SYSTEMCONTINUAL IMPROVEMENT OF

QUALITY MANAGEMENT SYSTEM

Cust

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Req

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Sati

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ProductrealisationProductrealisation

InputProductProduct

Output

Measurementanalysis

improvement

Measurementanalysis

improvement

ResourcemanagementResource

management

ManagementresponsibilityManagementresponsibility

General requirements◦ identify QMS processes◦ sequence & interaction of processes◦ criteria & measures for effective operation◦ information to support processes◦ measure, monitor, analyse, action &

improvement General documentation requirements

◦ procedures◦ other documents