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REGISTRATION

e-Governance in Tamil Nadu

welcome

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REGISTRATION

e-Governance in Tamil Nadu

Executive Summary

STAR

(A comprehensive IT Package for all the needs of Registration

in Tamil Nadu, India )

&

REGiNET

(Registration Network)

Presentation by

SUDHA MALLYA, DR

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REGISTRATION

e-Governance in Tamil Nadu

Our missionMaximize the Registrants' satisfaction using

IT enabled operations

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e-Governance in Tamil Nadu

Expectations of Citizens ….

•Registration of property documents 15 Lakhs/Year

•Issue of Encumbrance Certificate 16 Lakhs/Year

•Issue of Certified Copies of documents 2 Lakhs/Year

•Registration of Marriages 0.5 Lakhs/Year

•Registration of Societies 1.15 Lakhs/Year

•Monitoring of Chit activities

– Running Chits 28455

– Amount Involved 327 crores.

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e-Governance in Tamil Nadu

Implementation Strategy ….

•Think BIG

•Start SMALL

•Move FAST Basic Approach ….

•See it

•Own it

•Do it

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e-Governance in Tamil Nadu

Registration of properties – Before Computerisation

1. Guideline values- only with SUB-REGISTRARS

2. Adjudication of stamp duty – prerogative of SUB-REGISTRARS

3. Encumbrance Certificate – abnormal delay due to manual search, inadvertent omissions

4. Writing of deeds –DEED WRITERS menace

5. Registration – Manual endorsements on copies

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e-Governance in Tamil Nadu

Work flow

DB

INDEX-1INDEX-2

SUB-INDEX & MIS

Certified Copy

Archival

Scanning & Indexing

EncumbranceCertificate

OtherDocuments

SCAN

TN-REG

ManualDocument

TN-REG

ManualDocument

TN-REG

Document

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REGISTRATION

e-Governance in Tamil Nadu

Web Based Networking DiagramWeb server

Data server

Mail server

FIRE WALL

Mirror serverIG Registration Office

SRO

Kiosk

64 kbps Leased Line

PKI Security

PKI Security

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REGISTRATION

e-Governance in Tamil Nadu

Szip COM Component

Data Files

Data Files

ISAPI Upload DLL

Szip COM Component

Update COM Component

Internet

Local Client

Data files are zipped and encrypted using Server Side SSL Certificate

Central DB Server

Local Zone Internet Zone Datacenter Zone

The encrypted data filesare Uploaded to the Web server via HTTPS protocol

Secure Channel

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e-Governance in Tamil Nadu

STAR - Key Features

1. User friendly interface

2. Prioritisation of Activities

3. Backups at three different places….hard copies

4. Web based secured Network

5. REGiNET as intranet

6. Use of PKI

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e-Governance in Tamil Nadu

Services provided• Registration of documents in one hour

• Encumbrance Certificate, Certified Copies of documents

across the counter

• Exclusive website containing statewide guideline values,

property valuation, draft deeds etc.,

• Services at the doorsteps on submission of requests online.

• Registration of marriages

• Latest status on Chits / Societies

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e-Governance in Tamil Nadu

STAR…

• Successful attempt on such a large scale – 350 offices covering 70% of the transactions.

• Revenue mobilisation in computerized offices is 75% of the total revenue, which amounts to Rs.12.35 billion

• Self sustaining

• Made operational on Feb, 2000….on pilot basis

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e-Governance in Tamil Nadu

Implementation challenges• Initial data entry and validation of 15 million transactions

recorded in the past 15 years.

• Training of 5000 computer illiterates

• Prioritisation of activities

• Change Management

• Ownership of project

• Change of archaic procedures/ Fee structure

• Process re-engineering

• Counters

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Improved service levels

Service

Issue of EncumbranceProperty ValuationGuideline Value Certified Copies Registration Marriage Extract

Before Computerisation

8 Days60 Minutes-4 Days4 Days1 Day

After Computerisation

5 Minutes.5 Minutes.website/counters5 Minutes.60 Minutes.5 Minutes.

•Door delivery of any certificate/Extract on submission of requests online.

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e-Governance in Tamil Nadu

REGiNET SERVICE CENTRE

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e-Governance in Tamil Nadu

Staff at work

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e-Governance in Tamil Nadu

….REGISTRARS TAKING LEAD

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e-Governance in Tamil Nadu

AGE…. NO BAR

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e-Governance in Tamil Nadu

KEY RESOURCE PERSONS …..IN DEVELOPMENT CELL

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e-Governance in Tamil Nadu

ISSUE OF CERTIFICATES ……ACROSS THE COUNTER

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e-Governance in Tamil Nadu

Benefits to Other Departments/ Institutions

• Valuation of Collection – Sales statistics• Land acquisition

• Mutations in revenue records – 67 Taluks

• Banks – EC/Certified copies

• Police – To see the authenticity of Chits on time

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Disaster Recovery Mechanism (DRM)- Challenges

• The cost for each hour's delay in getting your system back up and running?

• What is the business risk if you cannot get your data back?

• Thoroughly understanding the steps for recovery

ahead of time will minimize the stress and uncertainty imposed by a future disaster.

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e-Governance in Tamil Nadu

Disaster Recovery Mechanism(DRM) – Measures Taken

Introduction of Scanning module such that no corrections in images can be done by any person.

Daily Database Backup taken at every SRO.

Monthly Database backup sent to DRO and DIG office.

Mirror image of database maintained at the office of IG registration.

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Future Plan

• Remaining 260 offices to be covered.

• Online registration in any of the registering

offices in the state

• Online audit of AG office

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THANK YOU

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e-Governance in Tamil Nadu

CITIZENS SPEAK

• Thank you very much for receiving the EC quickly. An excellent service. I must place on record my heartiest congratulation for such type of online registration facility and supporting application form for obtaining EC. Such a type of door service should be extended to other service departments of State and Central Govt.

- Mr. Santhanam, Asst. Professor

• My sincere thanks to Govt., I believe this will considerably reduce the corruption and speedy disposal of public needs.

– Mr.Prabhakaran

• This site is a customer-friendly one and goes a long way in changing the mind set of the people about how they generally feel about govt. establishments. KUDOS to all those who have conceived and brought this out.

- Mr. K. Suresh

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e-Governance in Tamil Nadu

What makes it different?

• Web based secured networking use of PKI

• Door delivery of services – ECs/Certified Copies of Documents

• Centralized monitoring of delivery of services

• Web based Training