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Franchise Business Review | 866.397.6680 | www.FranchiseBusinessReview.com

Welcome back to the Ops Series


Remaining Schedule

May 16:

Top 3 Legal Issues Affecting Franchisee Support

May 18:

Going from Good to Exceptional:Delivering a Customer Experience that Sets Your Brand Apart

May 23:

Bridging the Training & Support Gap

Franchise Business Review

2017 Ops SeriesBuilding a Solid Communications Foundation with a Communication Audit

May 11, 2017


Panelists:

Art ColeyPrincipal, CGI/CDO, InXpress

Jami HahnFounder

Forward Communication Strategies

Jeff HuberPresident & CEO

Home Instead Senior Care


A Look at the Data


Communications as a strategic function


What is a communications audit and why do it?


What a communications audit reveals


Applying the results to achieve your business objectives


Ideal vs. actual frequency of communications


Monitoring number and frequency of communications


Tools and technologies that can help


Assigning responsibility for coordinatingcommunications


Internal vs. third party audits


Measuring the effectiveness of your communications


Benchmarking changes and improvements


Utilizing franchisee focus groups


Panelist Q&A:

Art ColeyPrincipal, CGI/CDO, InXpress

Jami HahnFounder

Forward Communication Strategies

Jeff HuberPresident & CEO

Home Instead Senior Care


Next Time…

Top 3 Legal Issues Affecting Franchisee Support

Lane FisherPartner

Fisher Zucker

Brian SchnellPartner & Chair of Franchise

PracticeFaegre Baker Daniels

Date post:	10-Jul-2020
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Welcome back to the Ops Series€¦ · Franchise Business Review | 866.397.6680 | Welcome back to...

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