Welcome! Closer Look at AT Exchange Programs

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Welcome!Welcome!Closer Look at Closer Look at

AT Exchange ProgramsAT Exchange Programs

Carolyn P. Phillips Georgia Department of Labor – Tools for Life

www.passitoncenter.org

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AgendaAgenda

Introduction – Carolyn PhillipsIntroduction – Carolyn Phillips

Defining AT Reuse/Reutilization Defining AT Reuse/Reutilization

Exploring Liability Issues Exploring Liability Issues

PoliciesPolicies

ProceduresProcedures

PracticesPractices

We Need Your Help!We Need Your Help!

Questions and AnswersQuestions and Answers

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Defining AT ReutilizationDefining AT Reutilization

Exchange Reassign/Redistribute Refurbish Remanufacture Recycle

Pass It On Center National Task Force

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Defining AT Reutilization Defining AT Reutilization

Device reutilization:Device reutilization: Device reutilization Device reutilization includes device exchange activities and includes device exchange activities and device recycle/refurbish/repair activities. device recycle/refurbish/repair activities. It also includes open-ended device loans It also includes open-ended device loans in which the borrower can keep the in which the borrower can keep the device for as long as it is needed, device for as long as it is needed, because these loans are considered a because these loans are considered a form of “acquisition.” form of “acquisition.”

Jeremy Buzzell and Robert Groenendaal, RSAJeremy Buzzell and Robert Groenendaal, RSA

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Device exchangeDevice exchange activities are those in which devices activities are those in which devices are listed in a “want ad”-type posting and consumers are listed in a “want ad”-type posting and consumers can contact and arrange to obtain the device (either by can contact and arrange to obtain the device (either by purchasing it or obtaining it for free) from the current purchasing it or obtaining it for free) from the current owner. Exchange activities do not involve warehousing owner. Exchange activities do not involve warehousing inventory and do not include repair, sanitation, or inventory and do not include repair, sanitation, or refurbishing of used devices. In some cases, a refurbishing of used devices. In some cases, a Statewide AT Program serves as an intermediary Statewide AT Program serves as an intermediary directly involved in making this exchange, in others the directly involved in making this exchange, in others the consumer and current owner make this exchange consumer and current owner make this exchange without the involvement of the Statewide AT Program. without the involvement of the Statewide AT Program.


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Device recycle/refurbish/repairDevice recycle/refurbish/repair activities are activities are those in which devices are accepted (usually those in which devices are accepted (usually by donation) into an inventory; are repaired, by donation) into an inventory; are repaired, sanitized, and/or refurbished as needed; and sanitized, and/or refurbished as needed; and then offered for sale, loan, rental, or give away then offered for sale, loan, rental, or give away to consumers as recycled products. Repair of to consumers as recycled products. Repair of devices for an individual (without the ownership devices for an individual (without the ownership of the device changing hands) are considered of the device changing hands) are considered device recycling. device recycling.


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ExchangeExchange: Connects users to directly : Connects users to directly exchange AT, similar to eBay or exchange AT, similar to eBay or classified ads.classified ads.


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Reassign/RedistributeReassign/Redistribute: Accepts AT for : Accepts AT for sanitization, identifies appropriate sanitization, identifies appropriate users, and matches to new consumer.users, and matches to new consumer.

RefurbishRefurbish: Similar to reassignment, : Similar to reassignment, but in addition the program restores AT but in addition the program restores AT to its original configuration, which may to its original configuration, which may include repairing and replacing parts.include repairing and replacing parts.


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RemanufactureRemanufacture: Similar to refurbishing, : Similar to refurbishing, but strips and builds AT to new but strips and builds AT to new configuration. (NOT Recommended)configuration. (NOT Recommended)

RecycleRecycle: End-of-life breakdown of AT : End-of-life breakdown of AT for disposal and/or reuse in refurbishing for disposal and/or reuse in refurbishing and remanufacturing.and remanufacturing.


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Considering Liability IssuesConsidering Liability Issues

Liability levels affected by whether you Liability levels affected by whether you directly rehabilitate/recycle the equipment directly rehabilitate/recycle the equipment and resell/distribute, engage in a “consumer and resell/distribute, engage in a “consumer matching” or pass through redistribution, or matching” or pass through redistribution, or simply create a marketplace for the simply create a marketplace for the exchange of goods.exchange of goods.

Jessica M. BrodeyJessica M. Brodey

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Consumers - LiabilityConsumers - Liability

Consumer PrivacyConsumer Privacy Consumer FraudConsumer Fraud Safe and recommended buying or Safe and recommended buying or

acquisition practicesacquisition practices Illegal activitiesIllegal activities State warranties and contract lawsState warranties and contract laws

Jessica M. BrodeyJessica M. Brodey

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Web SitesWeb Sites Written Policies and Procedures posted (and accepted by Written Policies and Procedures posted (and accepted by

members) outlining permissible uses of the exchange web sitemembers) outlining permissible uses of the exchange web site If money exchanges are handled through web site, security If money exchanges are handled through web site, security

measures in place to protect against fraud and theftmeasures in place to protect against fraud and theft Best practices/tips for consumers to help them navigate the Best practices/tips for consumers to help them navigate the

process, ensure they are acquiring good equipmentprocess, ensure they are acquiring good equipment Ensure that: Ensure that:

– Seller owns the equipment he/she is selling/donatingSeller owns the equipment he/she is selling/donating– May want to ask if equipment purchased with VR fundsMay want to ask if equipment purchased with VR funds

Privacy Policy that addresses use of information, and registration Privacy Policy that addresses use of information, and registration for use of online exchangefor use of online exchange– Add notice that program will report abuseAdd notice that program will report abuse– Include agreement checkboxInclude agreement checkbox

Verify insurance policies cover these activities, or set aside money Verify insurance policies cover these activities, or set aside money for claims.for claims.

AT Reuse Liability Checklist –Exchange Programs

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AT Reuse Liability Checklist –Exchange Programs

Disclaimers for each online exchange (if completed via web site) releasing Disclaimers for each online exchange (if completed via web site) releasing organization from any liability (effectiveness may vary depending on State laws)organization from any liability (effectiveness may vary depending on State laws)

– ““Buyer beware” warranty language before transactions completedBuyer beware” warranty language before transactions completed– Include waiver check boxInclude waiver check box– Rating system for frequent sellersRating system for frequent sellers

Reporting SystemReporting System– Means to report sellers that fail to deliver as promisedMeans to report sellers that fail to deliver as promised– Means to report illegal/inappropriate equipment that should not be available for exchangeMeans to report illegal/inappropriate equipment that should not be available for exchange

ProductsProducts Means to track recalled/dangerous productsMeans to track recalled/dangerous products Provide information to consumers about how to identify fraudulent products listedProvide information to consumers about how to identify fraudulent products listed

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Policies – In depth LookPolicies – In depth Look

Jessica M. BrodeyJessica M. Brodey June 2008June 2008

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Basic Guidelines for Exchange Basic Guidelines for Exchange ProgramsPrograms

Exchange programs should be aware that devices made available for Exchange programs should be aware that devices made available for exchange continue to be subject to any warnings, bans, or recalls exchange continue to be subject to any warnings, bans, or recalls issued by the FDA. Therefore, a program that facilitates the issued by the FDA. Therefore, a program that facilitates the exchange of a device subject to a warning, ban or recall may be exchange of a device subject to a warning, ban or recall may be subject to liability. subject to liability.

Inform ConsumersInform Consumers:: Warn buyers about the risks of acquiring reutilized devices, and to Warn buyers about the risks of acquiring reutilized devices, and to

clarify what warranties, if any, are offered with the devices. clarify what warranties, if any, are offered with the devices. A list of “best practices” and/or “Buyer Beware” guidelines for A list of “best practices” and/or “Buyer Beware” guidelines for

consumers acquiring reutilized devices can help educate consumers consumers acquiring reutilized devices can help educate consumers and protect reutilization programs and these practices should be and protect reutilization programs and these practices should be posted in connection with the program’s exchange services. posted in connection with the program’s exchange services.

At a minimum, programs should request that sellers clarify what At a minimum, programs should request that sellers clarify what warranties, if any, are offered with the device, and should encourage warranties, if any, are offered with the device, and should encourage consumers to ask about warranties and user guides. consumers to ask about warranties and user guides.

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Basic Guidelines for Exchange Basic Guidelines for Exchange ProgramsPrograms

Know InventoryKnow Inventory: : Be aware of all of the different types and brands of products available Be aware of all of the different types and brands of products available

for exchange through your program and whether any of them are for exchange through your program and whether any of them are subject to warnings, bans, or recalls. subject to warnings, bans, or recalls.

If a program is aware of that a banned device is available for If a program is aware of that a banned device is available for exchange, that device should be removed.exchange, that device should be removed.

Address Sanitization GuidelinesAddress Sanitization Guidelines: : Device exchange programs should inform buyers and sellers about Device exchange programs should inform buyers and sellers about

appropriate steps they should take to sanitize devices. appropriate steps they should take to sanitize devices. Programs should request that sellers sanitize all devices exchanged, Programs should request that sellers sanitize all devices exchanged,

and should post sanitization guidelines.and should post sanitization guidelines.

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Basic Guidelines – Exchange Basic Guidelines – Exchange (con’t)(con’t)

Track Class 1 FDA-Issued Warnings, Bans, or Recalls:Track Class 1 FDA-Issued Warnings, Bans, or Recalls: Medical devices continue to be subject to any warnings, bans, or Medical devices continue to be subject to any warnings, bans, or

recalls issued by the FDA. The FDA does track some medical recalls issued by the FDA. The FDA does track some medical devices from the manufacturer to the consumer in order to notify devices from the manufacturer to the consumer in order to notify consumers and recall devices should a device pose a serious health consumers and recall devices should a device pose a serious health risk. The FDA does not track medical devices intended for repeated risk. The FDA does not track medical devices intended for repeated use, often the devices used by reutilization programs. Exchange use, often the devices used by reutilization programs. Exchange Programs should encourage consumers to verify whether the devices Programs should encourage consumers to verify whether the devices they may be acquiring are subject to any FDA recalls or bans at: they may be acquiring are subject to any FDA recalls or bans at: http://www.accessdata.fda.gov/scripts/cdrh/cfdocs/cfTopic/medicaldehttp://www.accessdata.fda.gov/scripts/cdrh/cfdocs/cfTopic/medicaldevicesafety/recalls.cfmvicesafety/recalls.cfm..

Exchange programs should have a mechanism for removing medical Exchange programs should have a mechanism for removing medical devices from their listings if notified that the listed product is recalled devices from their listings if notified that the listed product is recalled or banned.or banned.

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Maintain Business Records of Inventory and CustomersMaintain Business Records of Inventory and Customers:: Keep ordinary business records regarding their inventory and their Keep ordinary business records regarding their inventory and their

consumers. consumers. – Such records would be important in the event of a recall or Such records would be important in the event of a recall or

warning issues about a device. warning issues about a device. Exchange programs should know whether or not a particular type of Exchange programs should know whether or not a particular type of

device passed through the program, which consumer possesses the device passed through the program, which consumer possesses the device and how to contact that consumer to inform him/her of the device and how to contact that consumer to inform him/her of the recall or warning.recall or warning.

Comply with Prescription Use PracticesComply with Prescription Use Practices:: Exchange programs should inform consumers that prescription Exchange programs should inform consumers that prescription

medical devices, should only be dispensed under the supervision of a medical devices, should only be dispensed under the supervision of a licensed practitioner. licensed practitioner.

Exchange programs should ask those listing products for sale to Exchange programs should ask those listing products for sale to verify that the device being listed is not a prescription device.verify that the device being listed is not a prescription device.

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Report Adverse EventsReport Adverse Events: : The FDA does not require that reutilizers report incidents of The FDA does not require that reutilizers report incidents of

serious injury or death involving a device to the FDA or to the serious injury or death involving a device to the FDA or to the device manufacturer. However, reutilization programs should device manufacturer. However, reutilization programs should keep records of any complaints or reports of such incidents. If keep records of any complaints or reports of such incidents. If a faulty device design causes a serious injury or death it is a faulty device design causes a serious injury or death it is important that the manufacturer becomes aware of the important that the manufacturer becomes aware of the danger.danger.

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Understand and Apply State Statutes and RegulationsUnderstand and Apply State Statutes and Regulations:: Reutilization programs are advised that while there may be no Reutilization programs are advised that while there may be no

applicable FDA regulations or statutes governing their activities, applicable FDA regulations or statutes governing their activities, some states have chosen to regulate the reutilization of medical some states have chosen to regulate the reutilization of medical devices. Additionally, state statute and regulations may govern devices. Additionally, state statute and regulations may govern contract relationships and warranty promises for contractual contract relationships and warranty promises for contractual exchanges made through the Exchange program website. It is exchanges made through the Exchange program website. It is important for Exchange programs to understand how these laws may important for Exchange programs to understand how these laws may impact exchanges, and inform consumers of these laws. impact exchanges, and inform consumers of these laws. Reutilization programs should also consult the applicable state Reutilization programs should also consult the applicable state statutes and regulations to be sure they are in compliance with state statutes and regulations to be sure they are in compliance with state or local law.or local law.

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Defining PoliciesDefining Policies

Policies – Policies – – (1) statements on how the authority is to achieve (1) statements on how the authority is to achieve

its goals and objectives with regard to a specific its goals and objectives with regard to a specific subject area or class of subject areas. subject area or class of subject areas.

– (2) A plan of action adopted by the Program, (2) A plan of action adopted by the Program, which defines its rationale for pursuing particular which defines its rationale for pursuing particular functions, projects, actions and/or activities. functions, projects, actions and/or activities.

Wikipedia.orgWikipedia.org

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Considering Exchange PoliciesConsidering Exchange Policies

Do you have Policies addressing areas, such as: Do you have Policies addressing areas, such as: Accessibility?Accessibility?User Agreements?User Agreements?Users? Users?

Including - buyers, sellers, donors, vendors, etc.Including - buyers, sellers, donors, vendors, etc.Privacy? Anonymous e-mail?Privacy? Anonymous e-mail?Items that can be posted?Items that can be posted?

Addressing Issues Including – condition of items, warranties, Addressing Issues Including – condition of items, warranties, ownership, etcownership, etc

Prohibited Items?Prohibited Items?Payments?Payments?Shipping/Transportation of Items?Shipping/Transportation of Items?Dispute Resolutions?Dispute Resolutions?Feedback/Complaints?Feedback/Complaints?Disclaimers?Disclaimers?

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Defining ProceduresDefining Procedures

Procedures – Procedures – – (1) A step-by-step description of how the activity (1) A step-by-step description of how the activity

is conducted. If appropriate, instructions should is conducted. If appropriate, instructions should include precautions to be taken to minimize include precautions to be taken to minimize liability.liability.

– (2) A series of steps or instructions, describing a (2) A series of steps or instructions, describing a way of doing things. way of doing things.


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Considering Exchange ProceduresConsidering Exchange Procedures

Do you have step-by-step instructions addressing areas, such Do you have step-by-step instructions addressing areas, such as: as: – Easy of Use – welcome? Language?Easy of Use – welcome? Language?– Accessibility – how to use/navigate site?Accessibility – how to use/navigate site?– Accessible User Login and confirming User Agreements?Accessible User Login and confirming User Agreements?– Finding Items/Equipment? Catagories? Check boxes?Finding Items/Equipment? Catagories? Check boxes?– Posting/Listing Equipment? – descriptions? Photos?Posting/Listing Equipment? – descriptions? Photos?– Addressing ways to check – condition of items, warranties, Addressing ways to check – condition of items, warranties,

ownershipownership– Prohibited Items?Prohibited Items?– Payments? Credit card? PayPal?Payments? Credit card? PayPal?– Shipping/Transportation of Items? Resources?Shipping/Transportation of Items? Resources?– Dispute Resolutions?Dispute Resolutions?– Feedback/Complaints?Feedback/Complaints?

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Defining PracticesDefining Practices

Practices – Practices – – (1) are the techniques, methodologies, procedures, and (1) are the techniques, methodologies, procedures, and

processes that are used in organizations to get the job processes that are used in organizations to get the job done.done.

– (2) A case study considered to be a good example of a (2) A case study considered to be a good example of a discipline. discipline.

– (3) New ideas or lessons learned about effective program (3) New ideas or lessons learned about effective program activities that have been developed and implemented in activities that have been developed and implemented in the field and have been shown to produce positive the field and have been shown to produce positive outcomes. outcomes.


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Defining Your Device ExchangeDefining Your Device Exchange

ADAPTED from the “State PlanADAPTED from the “State PlanProgram Review Questions”Program Review Questions”


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State Plan: Device ExchangeState Plan: Device Exchange

What best describes the type of exchange you What best describes the type of exchange you operate? operate? Primarily serves consumers from our statePrimarily serves consumers from our state Is part of a collaborative exchange among statesIs part of a collaborative exchange among states Serves a particular agency or entity in our stateServes a particular agency or entity in our state

If you indicated that your device exchange is a If you indicated that your device exchange is a collaborative among states, identify the states. collaborative among states, identify the states.


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– Who do you serve through your Who do you serve through your Exchange? - a particular entity or Exchange? - a particular entity or agencyagency

– What is the purpose of your What is the purpose of your Exchange? Exchange?


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What happens when a device is exchanged?What happens when a device is exchanged?

The transaction is direct consumer-to-consumer The transaction is direct consumer-to-consumer

The Statewide AT Program is involved in the The Statewide AT Program is involved in the transactiontransaction


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What best describes the policy of the program for What best describes the policy of the program for charging individuals with disabilities for a device?charging individuals with disabilities for a device? A flat fee only for posting a device on the site A flat fee only for posting a device on the site A flat fee only when a device is exchangedA flat fee only when a device is exchanged A percentage of the price when a device is exchangedA percentage of the price when a device is exchanged CombinationCombination Multiple subcontractors are used and they set their own policiesMultiple subcontractors are used and they set their own policies OtherOther


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Program Performance: Device ExchangeProgram Performance: Device Exchange

(a)(a) Is there evidence that this device reutilization Is there evidence that this device reutilization activity increases acquisition of AT for targeted activity increases acquisition of AT for targeted individuals and entities?individuals and entities?

• If not, does the grantee provide justification for why If not, does the grantee provide justification for why

the activity does not yet increase acquisition of AT?the activity does not yet increase acquisition of AT?

• If not, does the grantee have a reasonable plan for If not, does the grantee have a reasonable plan for improving this activity to result in an increase in improving this activity to result in an increase in acquisition?acquisition?


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(b) Is there evidence that the structure of this activity (b) Is there evidence that the structure of this activity makes it possible to meet the needs of targeted makes it possible to meet the needs of targeted individuals and entities in most areas of the state?individuals and entities in most areas of the state?

• If not, does the grantee provide justification for why If not, does the grantee provide justification for why the current structure is sufficient?the current structure is sufficient?

• If not, does the grantee have a reasonable plan for If not, does the grantee have a reasonable plan for improving its structure?improving its structure?


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(c) Is there evidence that the grantee employs (c) Is there evidence that the grantee employs safeguards to protect the privacy of users and safeguards to protect the privacy of users and ensure the integrity of exchanges? ensure the integrity of exchanges?

• If not, does the grantee provide justification for why If not, does the grantee provide justification for why the current safeguards are sufficient?the current safeguards are sufficient?

• If not, does the grantee have a reasonable plan for If not, does the grantee have a reasonable plan for improving its safeguards?improving its safeguards?


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LinksLinks

Pass It On CenterPass It On Center– www.passitoncenter.orgwww.passitoncenter.org– Find AT Find AT

Arizona Assistive Technology ExchangeArizona Assistive Technology Exchange AT MatchAT Match Get AT StuffGet AT Stuff AT4ALLAT4ALL MontechMontech gTradegTrade

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When you post items…

“When you post items on the Arizona Assistive Technology Exchange:– If you select Email - Your email address will not be

listed on the website. Web users will email you through an online form.

– If you select Phone, include with listing - Your phone number will be displayed online with your item.

– If you select Phone, do not include with listing - Program office staff will serve as the point of contact for inquiries related to your item and will contact you via your choice below.

– Note: If you chose email as your preferred method of contact, please add the email address [email protected] to your email safe list. This will ensure that messages sent to you through our system will be delivered to your inbox.”

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AT Match User AgreementAT Match User Agreement

USER AGREEMENTUSER AGREEMENT To become a registered member, you must read, agree with and accept all of To become a registered member, you must read, agree with and accept all of

the terms and conditions contained in this Atmatch.com User Agreement. It is the terms and conditions contained in this Atmatch.com User Agreement. It is recommended that as you read the terms and conditions expressly set out recommended that as you read the terms and conditions expressly set out below, that you also access and review those incorporated by reference, below, that you also access and review those incorporated by reference, specifically the underlined words and phrases that are linked to other specifically the underlined words and phrases that are linked to other documents on the Site. documents on the Site.

A summary of this agreement is available, but TO BECOME A REGISTERED A summary of this agreement is available, but TO BECOME A REGISTERED MEMBER, YOU MUST AGREE WITH AND ACCEPT ALL OF THE TERMS MEMBER, YOU MUST AGREE WITH AND ACCEPT ALL OF THE TERMS AND CONDITIONS CONTAINED IN E FULL LEGAL DOCUMENT. AND CONDITIONS CONTAINED IN E FULL LEGAL DOCUMENT.

By accepting this User Agreement, you, the Member, also agree that your use By accepting this User Agreement, you, the Member, also agree that your use of any additional or future atmatch.com services will be governed by the User of any additional or future atmatch.com services will be governed by the User Agreement. If you object to any portion of the agreement, please do not Agreement. If you object to any portion of the agreement, please do not proceed with registration and do not use atmatch.com services.proceed with registration and do not use atmatch.com services.

This agreement may be amended at any time by posting the amended terms This agreement may be amended at any time by posting the amended terms on the site. All amended terms shall automatically be effective 30 days after on the site. All amended terms shall automatically be effective 30 days after they are initially posted on the site. This agreement is effective upon they are initially posted on the site. This agreement is effective upon acceptance in registration for new registering users.acceptance in registration for new registering users.

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Con’t.Con’t.

As a buyer, a member is obligated to complete the transaction with the seller:As a buyer, a member is obligated to complete the transaction with the seller:c. if a member purchases an item through a Dutch Auction fixed price or bid format; orc. if a member purchases an item through a Dutch Auction fixed price or bid format; ord. if the member is the highest bidder at the end of a standard auction (meeting the d. if the member is the highest bidder at the end of a standard auction (meeting the applicable minimum bid or reserve requirements) and the member's bid is accepted by applicable minimum bid or reserve requirements) and the member's bid is accepted by the seller, unless the transaction is prohibited by law or by this Agreement.the seller, unless the transaction is prohibited by law or by this Agreement.

By bidding on an item, member agrees to be bound by the conditions of sale included in By bidding on an item, member agrees to be bound by the conditions of sale included in the item's description so long as those conditions of sale are not in violation of this the item's description so long as those conditions of sale are not in violation of this Agreement or unlawful. Unless the buyer and the seller agree otherwise, the buyer will Agreement or unlawful. Unless the buyer and the seller agree otherwise, the buyer will become the item's lawful owner upon physical receipt of the item from the seller. Bids become the item's lawful owner upon physical receipt of the item from the seller. Bids are not retractable except in exceptional circumstances, such as: when the seller are not retractable except in exceptional circumstances, such as: when the seller materially changes the item's description after the buyer has bid; a clear typographical materially changes the item's description after the buyer has bid; a clear typographical error is made; the seller's identity cannot be authenticated; or when the seller does not error is made; the seller's identity cannot be authenticated; or when the seller does not confirm the purchase. If a member chooses to bid on mature audience items or items confirm the purchase. If a member chooses to bid on mature audience items or items that are restricted to adult use, the member is certifying that they have the legal right to that are restricted to adult use, the member is certifying that they have the legal right to purchase such items.purchase such items.

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Con’t.Con’t.

IN NO EVENT SHALL ATMATCH.COM, OUR OFFICERS, DIRECTORS, EMPLOYEES IN NO EVENT SHALL ATMATCH.COM, OUR OFFICERS, DIRECTORS, EMPLOYEES OR OUR SUPPLIERS BE LIABLE FOR LOST PROFITS OR ANY SPECIAL, OR OUR SUPPLIERS BE LIABLE FOR LOST PROFITS OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH OUR SITE, OUR SERVICES OR THIS AGREEMENT (HOWEVER CONNECTION WITH OUR SITE, OUR SERVICES OR THIS AGREEMENT (HOWEVER ARISING, INCLUDING NEGLIGENCE). ARISING, INCLUDING NEGLIGENCE).

THE LIABILITY OF ATMATCH.COM, AND THE LIABILITY OF OUR OFFICERS, THE LIABILITY OF ATMATCH.COM, AND THE LIABILITY OF OUR OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS, TO THE MEMBER OR ANY THIRD DIRECTORS, EMPLOYEES, AND SUPPLIERS, TO THE MEMBER OR ANY THIRD PARTIES IN ANY CIRCUMSTANCE IS LIMITED TO THE GREATER OF (A) THE PARTIES IN ANY CIRCUMSTANCE IS LIMITED TO THE GREATER OF (A) THE AMOUNT OF FEES THE MEMBER PAYS TO ATMATCH.COM IN THE 12 MONTHS AMOUNT OF FEES THE MEMBER PAYS TO ATMATCH.COM IN THE 12 MONTHS PRIOR TO THE ACTION GIVING RISE TO LIABILITY, OR (B) $100. Some States do PRIOR TO THE ACTION GIVING RISE TO LIABILITY, OR (B) $100. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.above limitation or exclusion may not apply to you.

The Member shall comply with all applicable domestic and international laws, statutes, The Member shall comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of our service and your bidding on, ordinances and regulations regarding your use of our service and your bidding on, listing, purchase, solicitation of offers to purchase, and sale of items.listing, purchase, solicitation of offers to purchase, and sale of items.

The Member and atmatch.com are independent contractors, and no agency, The Member and atmatch.com are independent contractors, and no agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this Agreement.intended or created by this Agreement.

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Privacy PracticesPrivacy Practices

It is atmatch.com’s goal to make our privacy practices easy to It is atmatch.com’s goal to make our privacy practices easy to understand. understand.

If you have questions about any part of this summary or if you If you have questions about any part of this summary or if you would like more detailed information, you are encouraged to would like more detailed information, you are encouraged to read the full privacy policy document. By accepting the read the full privacy policy document. By accepting the Privacy Policy and the Atmatch.com User Agreement in Privacy Policy and the Atmatch.com User Agreement in registration, you expressly consent to our use and disclosure registration, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy of your personal information in accordance with this Privacy Policy. Policy.

This Privacy Policy is effective upon acceptance in This Privacy Policy is effective upon acceptance in registration for new registering users, and is otherwise registration for new registering users, and is otherwise effective on March 31st, 2005 for all users. effective on March 31st, 2005 for all users.

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PROHIBITED OR DISCOURAGED ITEMS PROHIBITED OR DISCOURAGED ITEMS POLICYPOLICY

As an atmatch.com Member, you are responsible for determining that As an atmatch.com Member, you are responsible for determining that listing or buying an item is legal. listing or buying an item is legal.

The Site is limited to the items and supplies related to Assistive The Site is limited to the items and supplies related to Assistive Technology and durable medical equipment. Any item offered must Technology and durable medical equipment. Any item offered must be entered in one of the specific categories on the Site. Although it be entered in one of the specific categories on the Site. Although it might seem obvious that the items listed as prohibited or discouraged might seem obvious that the items listed as prohibited or discouraged would not qualify, their inclusion here provides a rigid definition. would not qualify, their inclusion here provides a rigid definition. Atmatch.com has designated the following as Prohibited and Atmatch.com has designated the following as Prohibited and Restricted Items:Restricted Items:

1. Alcoholic Beverages1. Alcoholic Beverages2. Drugs and Prescription Medicine2. Drugs and Prescription Medicine3. Firearms, Ammunition and Weapons3. Firearms, Ammunition and Weapons4. Hazardous Materials4. Hazardous Materials5. Real Estate5. Real Estate6. Stolen Property6. Stolen Property7. Tobacco Alcoholic Beverages (Beer, Wine, Bourbon, etc.) 7. Tobacco Alcoholic Beverages (Beer, Wine, Bourbon, etc.)

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FEEDBACK AND COMPLAINTS FEEDBACK AND COMPLAINTS POLICYPOLICY

The Member may not take any actions that may undermine the integrity of the transaction count and feedback system.The Member may not take any actions that may undermine the integrity of the transaction count and feedback system.

Atmatch.com does not provide the Member the technical ability to import feedback from other websites to atmatch.com because Atmatch.com does not provide the Member the technical ability to import feedback from other websites to atmatch.com because feedback, without the context and corresponding system integrity, may not reflect your true online reputation within the atmatch.com Site. feedback, without the context and corresponding system integrity, may not reflect your true online reputation within the atmatch.com Site.

Members are encouraged to report all user to user disputes to local law enforcement, postmaster general, or a certified mediation or Members are encouraged to report all user to user disputes to local law enforcement, postmaster general, or a certified mediation or arbitration entity. Additionally, you may report complaints to the Consumer Protection Division of the Office of the Kansas Attorney arbitration entity. Additionally, you may report complaints to the Consumer Protection Division of the Office of the Kansas Attorney General. To contact the office in writing address your letter to: 120 S.W. 10th Avenue, Topeka, Kansas 66112, or by telephone at General. To contact the office in writing address your letter to: 120 S.W. 10th Avenue, Topeka, Kansas 66112, or by telephone at (785)296-3751. Additionally, you may call the Consumer Hotline at 1-800-432-2310 or contact the office via email at (785)296-3751. Additionally, you may call the Consumer Hotline at 1-800-432-2310 or contact the office via email at [email protected]@ksag.org . .

Prior to resorting to the above resources to resolve a complaint, it is highly recommended however, that you follow the following steps: Prior to resorting to the above resources to resolve a complaint, it is highly recommended however, that you follow the following steps: Check the item listing including the Sellers terms of sale, item description and other terms and conditions of sale. Determine whether or Check the item listing including the Sellers terms of sale, item description and other terms and conditions of sale. Determine whether or

not you have allowed enough time for the transaction to be completed and whether or not you fully understand all of the terms. not you have allowed enough time for the transaction to be completed and whether or not you fully understand all of the terms. Email the other party. Ask the other party your questions. If you do not have the other party's email address you can request it from Email the other party. Ask the other party your questions. If you do not have the other party's email address you can request it from

atmatch.com. You should attempt to establish and maintain communications with the other party and attempt to resolve the dispute atmatch.com. You should attempt to establish and maintain communications with the other party and attempt to resolve the dispute between yourselves. between yourselves.

Check your email spam filters to make sure that no messages from the other party have been blocked. Check your email spam filters to make sure that no messages from the other party have been blocked. Check your own contact information. It is possible that the other party is trying to contact you but your contact information is incorrect. Check your own contact information. It is possible that the other party is trying to contact you but your contact information is incorrect. Call the other party. Many issues are simple misunderstandings that can be resolved with a single telephone call. Call the other party. Many issues are simple misunderstandings that can be resolved with a single telephone call. Go to PayPal. If you paid with PayPal please visit the PayPal Resolution Center to file a complaint. You must have a PayPal account in Go to PayPal. If you paid with PayPal please visit the PayPal Resolution Center to file a complaint. You must have a PayPal account in

order to file a PayPal Buyer Protection Complaint. order to file a PayPal Buyer Protection Complaint. Contact your credit card company. Credit card companies typically provide some level of identity and purchase protection whether you Contact your credit card company. Credit card companies typically provide some level of identity and purchase protection whether you

paid with your credit card through PayPal or directly to the Seller. Contact your credit card company to learn more. paid with your credit card through PayPal or directly to the Seller. Contact your credit card company to learn more. Allow sufficient time for the transaction to be completed and for each step in the process to be completed. If you are satisfied that you Allow sufficient time for the transaction to be completed and for each step in the process to be completed. If you are satisfied that you

have made a good faith effort to carry out all of the above recommended steps, you may contact atmatch.com and atmatch.com will have made a good faith effort to carry out all of the above recommended steps, you may contact atmatch.com and atmatch.com will contact the other party and attempt to facilitate discussion between you to resolve the complaint. If that is unsuccessful, you will need to contact the other party and attempt to facilitate discussion between you to resolve the complaint. If that is unsuccessful, you will need to resort to outside mediation or the legal system. resort to outside mediation or the legal system.

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FEEDBACK AND COMPLAINTS FEEDBACK AND COMPLAINTS POLICYPOLICY

Prior to resorting to the above resources to resolve a complaint, it is highly Prior to resorting to the above resources to resolve a complaint, it is highly recommended however, that you follow the following steps: recommended however, that you follow the following steps:

Check the item listing including the Sellers terms of sale, item description and other Check the item listing including the Sellers terms of sale, item description and other terms and conditions of sale. terms and conditions of sale.

Email the other party. Ask the other party your questions. Email the other party. Ask the other party your questions. Check your email spam filters to make sure that no messages from the other party have Check your email spam filters to make sure that no messages from the other party have

been blocked. been blocked. Check your own contact information. It is possible that the other party is trying to contact Check your own contact information. It is possible that the other party is trying to contact

you but your contact information is incorrect. you but your contact information is incorrect. Call the other party. Many issues are simple misunderstandings that can be resolved Call the other party. Many issues are simple misunderstandings that can be resolved

with a single telephone call. with a single telephone call. Go to PayPal. Go to PayPal. Contact your credit card company. Contact your credit card company.

Allow sufficient time for the transaction to be completed and for each step in the process Allow sufficient time for the transaction to be completed and for each step in the process to be completed. If you are satisfied that you have made a good faith effort to carry out to be completed. If you are satisfied that you have made a good faith effort to carry out all of the above recommended steps, you may contact atmatch.com and atmatch.com all of the above recommended steps, you may contact atmatch.com and atmatch.com will contact the other party and attempt to facilitate discussion between you to resolve will contact the other party and attempt to facilitate discussion between you to resolve the complaint. If that is unsuccessful, you will need to resort to outside mediation or the the complaint. If that is unsuccessful, you will need to resort to outside mediation or the legal system. legal system.

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PARCEL AND FREIGHT PARCEL AND FREIGHT SHIPPINGSHIPPING

Once an item has been sold, the seller is often responsible for packaging and Once an item has been sold, the seller is often responsible for packaging and shipping the item to the buyer. Generally, shipping units weighing no more shipping the item to the buyer. Generally, shipping units weighing no more than 150 pounds are defined as than 150 pounds are defined as small parcelssmall parcels. Packages over 150 pounds will . Packages over 150 pounds will have other requirements and will often have to be shipped with a different have other requirements and will often have to be shipped with a different carrier.carrier.

Atmatch.com offers links to the consumer pages of some of the better-known Atmatch.com offers links to the consumer pages of some of the better-known national parcel carriers. This is certainly not an exhaustive list, but it does national parcel carriers. This is certainly not an exhaustive list, but it does provide a starting point for both the basic requirements of each carrier and provide a starting point for both the basic requirements of each carrier and their services.their services.

Freight carriers are more diverse, since they include trucking companies, Freight carriers are more diverse, since they include trucking companies, maritime shipping, air carriers and both comprehensive services and firms maritime shipping, air carriers and both comprehensive services and firms that offer only one or two of the transport options. that offer only one or two of the transport options.

If you have a question or a suggestion regarding small parcel or freight If you have a question or a suggestion regarding small parcel or freight shipping, submit it to the toolbox using the shipping, submit it to the toolbox using the Contact ATMATCH Toolbox Contact ATMATCH Toolbox Link Link below.below.

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PARCEL PARCEL Frequently Asked QuestionsFrequently Asked Questions

What are some of the prominent parcel shipping companies?What are some of the prominent parcel shipping companies?

DHL Worldwide (US)DHL Worldwide (US)http://www.dhl-usa.com/About/Sitemap.asp?navhttp://www.dhl-usa.com/About/Sitemap.asp?nav=Sitemap=SitemapSite map provides access to explanations of various services, frequently asked questions and a Site map provides access to explanations of various services, frequently asked questions and a variety of other topics.variety of other topics.

Federal Express (Fedex)Federal Express (Fedex)http://http://fedex.com/us/sitemap.html?linkfedex.com/us/sitemap.html?link=1 =1 The site map for Federal Express enables the user to select individual topics from a list. The site map for Federal Express enables the user to select individual topics from a list. http://http://fedex.comfedex.com/us/?link=1&lid=/us/?link=1&lid=Package+Envelope+ServicesPackage+Envelope+Services (under 150 pounds)(under 150 pounds)http://http://fedex.com/us/freightportal/?linkfedex.com/us/freightportal/?link=1&lid==1&lid=Freight+ServicesFreight+Services (over 150 pounds)(over 150 pounds)Different support service pages are supplied for services under and over 150 pounds, with more Different support service pages are supplied for services under and over 150 pounds, with more detailed Frequently Asked Questions (FAQs) for the sites.detailed Frequently Asked Questions (FAQs) for the sites.

United Parcel Service (UPS) United Parcel Service (UPS) http://http://www.ups.com/content/us/en/resources/index.htmlwww.ups.com/content/us/en/resources/index.html This support site offers a guide to selecting services, shipping Frequently Asked Questions (FAQs), This support site offers a guide to selecting services, shipping Frequently Asked Questions (FAQs), general packing guidelines and how to find UPS locations and request pickups.general packing guidelines and how to find UPS locations and request pickups.

U.S. Postal ServiceU.S. Postal Servicehttps://hdusps.esecurecare.net/cgi-bin/hdusps.cfg/php/enduser/std_alp.php?p_sidhttps://hdusps.esecurecare.net/cgi-bin/hdusps.cfg/php/enduser/std_alp.php?p_sid=qqeYy8Bi&xssl=1=qqeYy8Bi&xssl=1The page lists a wide range of topics under different services and links to Frequently Asked The page lists a wide range of topics under different services and links to Frequently Asked Questions for the different services. Most visitors from atmatch.com will be interested in the Questions for the different services. Most visitors from atmatch.com will be interested in the Domestic Mailing & Shipping section, but there are other services of interest, too.Domestic Mailing & Shipping section, but there are other services of interest, too.

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Welcome! Welcome! We're glad you found We're glad you found getATstuffgetATstuff - the Assistive Technology - the Assistive Technology

Exchange in New England. Exchange in New England. Here you can look for or list Assistive Technology devices for Here you can look for or list Assistive Technology devices for

sale or for free.sale or for free. The goal of getATstuff is to help get Assistive Technology The goal of getATstuff is to help get Assistive Technology

devices that are no longer being used into the hands of devices that are no longer being used into the hands of people who need and can benefit from them. people who need and can benefit from them.

To enter the AT Exchange and get AT stuff, please select the To enter the AT Exchange and get AT stuff, please select the New England state you live in from the drop down menu New England state you live in from the drop down menu below. below.

Please select your state*: *If you do not live in New England Please select your state*: *If you do not live in New England states, please pick the state that you would like to be affiliated states, please pick the state that you would like to be affiliated with for the purpose of entering the site.with for the purpose of entering the site.

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1. Who can use the Assistive Technology Exchange in New England?1. Who can use the Assistive Technology Exchange in New England? The Assistive Technology Exchange in New England is primarily for New The Assistive Technology Exchange in New England is primarily for New

Englanders, although we do accept entries from neighboring states. The Englanders, although we do accept entries from neighboring states. The program is designed to facilitate equipment exchange between individuals program is designed to facilitate equipment exchange between individuals and is not for the use of vendors or distributors.and is not for the use of vendors or distributors.

2. What type of equipment can be listed?2. What type of equipment can be listed? Any device that assists a person with a disability to live more independently or Any device that assists a person with a disability to live more independently or

safely may be submitted. The Assistive Technology Exchange in New safely may be submitted. The Assistive Technology Exchange in New England advises against selling (and buying) used software. If you decide to England advises against selling (and buying) used software. If you decide to sell your used software through the Assistive Technology Exchange in New sell your used software through the Assistive Technology Exchange in New England, please comply with the terms outlined in the license agreement that England, please comply with the terms outlined in the license agreement that accompanies the software.accompanies the software.

3. What type of equipment will 3. What type of equipment will notnot be listed on the Assistive Technology be listed on the Assistive Technology Exchange in New England?Exchange in New England?

Supplies and equipment such as ventilators, oxygen equipment, and Supplies and equipment such as ventilators, oxygen equipment, and catheters will not be accepted. Items posing hygiene or safety risks will not be catheters will not be accepted. Items posing hygiene or safety risks will not be listed. listed.

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Before creating an account, you must read and accept this Before creating an account, you must read and accept this agreement.agreement.

Welcome to At4All, a free nation wide service for: Nebraskans with Welcome to At4All, a free nation wide service for: Nebraskans with disabilities who may have assistive technology needs, their families, disabilities who may have assistive technology needs, their families, service providers, schools, and agencies.service providers, schools, and agencies.

At4All is a one-stop resource where you can browse assistive At4All is a one-stop resource where you can browse assistive technology and computers for sale, give away, demonstration, or technology and computers for sale, give away, demonstration, or evaluation. Before looking at our web site, please take a moment to evaluation. Before looking at our web site, please take a moment to review the guidelines for accessing and using our site.review the guidelines for accessing and using our site.

Assistive Technology and computers listed should be in working Assistive Technology and computers listed should be in working order (unless otherwise stated in the description).order (unless otherwise stated in the description).

You will have 30 days after the transaction to make arrangements for You will have 30 days after the transaction to make arrangements for the transfer of the assistive technology or computers. After that time the transfer of the assistive technology or computers. After that time the item(s) will be relisted on the web site.the item(s) will be relisted on the web site.

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Before creating an account, you must read and accept this agreement.Before creating an account, you must read and accept this agreement.

At4All is not responsible for technical support, repairs,At4All is not responsible for technical support, repairs,misuse, collections, transfer arrangements, or any misrepresentation of the misuse, collections, transfer arrangements, or any misrepresentation of the condition of the assistive technology, or difficulties in securing payment from condition of the assistive technology, or difficulties in securing payment from buyers. At4All is not a mediator and cannot provide assistance in such buyers. At4All is not a mediator and cannot provide assistance in such situations.situations.

If you are under 18 years of age, an adult must be involved in this process.If you are under 18 years of age, an adult must be involved in this process.

You are in control of the amount of personal information that you give out You are in control of the amount of personal information that you give out when setting up the exchange/selling of assistive technology or computers.when setting up the exchange/selling of assistive technology or computers.

It is very important that you involve the appropriate professional when It is very important that you involve the appropriate professional when choosing assistive devices (for example, an occupational therapist and/or choosing assistive devices (for example, an occupational therapist and/or physical therapist when choosing mobility aids such as standers, physical therapist when choosing mobility aids such as standers, wheelchairs).wheelchairs).

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MATP - WelcomeMATP - Welcome

Welcome to the MATP Equipment Loan site.Welcome to the MATP Equipment Loan site. If you are a first time user, we suggest clicking on If you are a first time user, we suggest clicking on

the 'new user information' link below to get detailed the 'new user information' link below to get detailed instructions on how to use this site.instructions on how to use this site.

To get started immediately, make sure you are To get started immediately, make sure you are

logged in (If the text in the left hand column says logged in (If the text in the left hand column says 'Log Off', you are already logged in; if not, click 'Log 'Log Off', you are already logged in; if not, click 'Log In') you can click on "Loan Items" or "Exchange In') you can click on "Loan Items" or "Exchange Items" in the left column in order to view, list, or Items" in the left column in order to view, list, or request items.request items.

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Equipment Exchange AgreementEquipment Exchange Agreement Montana Assistive Technology Equipment Exchange Program is a Montana Assistive Technology Equipment Exchange Program is a

program designed to facilitate the exchange of assistive technology program designed to facilitate the exchange of assistive technology devices and durable medical equipment between individuals. devices and durable medical equipment between individuals. Montana Assistive Technology Program and The University of Montana Assistive Technology Program and The University of Montana do not profit from the sale of listed devices and are not Montana do not profit from the sale of listed devices and are not responsible for the misrepresentation of the condition of any item. It responsible for the misrepresentation of the condition of any item. It is the sole responsibility of the seller to provide accurate and detailed is the sole responsibility of the seller to provide accurate and detailed information about the product's specifications and condition. Montana information about the product's specifications and condition. Montana Assistive Technology Program functions only in an information-Assistive Technology Program functions only in an information-sharing capacity. Equipment exchange activities, and any liability sharing capacity. Equipment exchange activities, and any liability resulting from them, are the domain of the exchanging parties.resulting from them, are the domain of the exchanging parties.

Montana Assistive Technology Program reserves the right to edit or Montana Assistive Technology Program reserves the right to edit or refuse listings based on the item description and condition. Listings refuse listings based on the item description and condition. Listings must be renewed by the seller every 90 days by contacting Montana must be renewed by the seller every 90 days by contacting Montana Assistive Technology Program, otherwise it is automatically removed.Assistive Technology Program, otherwise it is automatically removed.

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Equipment Exchange AgreementEquipment Exchange Agreement When you sell or donate an item you must contact the Montana When you sell or donate an item you must contact the Montana

Assistive Technology Program requesting the item be removed from Assistive Technology Program requesting the item be removed from the list. This program is federally funded and in order to maintain the list. This program is federally funded and in order to maintain funding it is required to report certain data as it relates to this activity. funding it is required to report certain data as it relates to this activity. You will be asked to information related to the transaction in order for You will be asked to information related to the transaction in order for us to meet our reporting requirements.us to meet our reporting requirements.

A customer satisfaction survey will be mailed at a later date. Your A customer satisfaction survey will be mailed at a later date. Your participation will assist the Montana Assistive Technology Program in participation will assist the Montana Assistive Technology Program in evaluating the effectiveness of this program.evaluating the effectiveness of this program.

By accepting these terms, you agree to not hold the Department of By accepting these terms, you agree to not hold the Department of Public Health & Human Services (DPHHS), the Montana Assistive Public Health & Human Services (DPHHS), the Montana Assistive Technology Program or The University of Montana liable for any Technology Program or The University of Montana liable for any misrepresentation or injury incurred as a result of this exchange. misrepresentation or injury incurred as a result of this exchange.

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ALERT: BUYER SCAMALERT: BUYER SCAMBeware of buyers who agree to purchase an Beware of buyers who agree to purchase an item and then make out a money order for item and then make out a money order for more than the seller is asking. In return the more than the seller is asking. In return the seller cashes the money order and sends seller cashes the money order and sends the difference back to the buyer. The the difference back to the buyer. The money orders are counterfeit and if the money orders are counterfeit and if the seller cashes them then they are held seller cashes them then they are held responsible. Do not send merchandise until responsible. Do not send merchandise until you check the money order. you check the money order.

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DisclaimerDisclaimer: gTrade does not warrant, : gTrade does not warrant, promote, endorse, or recommend any of the promote, endorse, or recommend any of the items listed on this website. All items for items listed on this website. All items for exchange are by private individuals. All exchange are by private individuals. All sales, deliveries, and receipt of items are to sales, deliveries, and receipt of items are to be arranged directly between the party be arranged directly between the party selling and/or giving, and the receiver and/or selling and/or giving, and the receiver and/or giving of the item. gTrade nor any of its giving of the item. gTrade nor any of its sponsoring agencies accept no involvement sponsoring agencies accept no involvement in the exchange or sale of any item. in the exchange or sale of any item.

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10 Steps for Successful 10 Steps for Successful AT Exchange ProgramsAT Exchange Programs

1. Think Safety First! – Your Consumers – Privacy? Scams?– Sanitization – have you strongly

suggested this and posted instruction on how to clean equipment?

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2. Consider Accessibility – Are Google, Yahoo and other search

engines finding you and your equipment?

– Can all people move around your site easily?

– Are you using descriptions and/or pictures?

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““If you can’t Google it – It doesn’t If you can’t Google it – It doesn’t exist!”exist!”

- Mike Bullis, Maryland TAP- Mike Bullis, Maryland TAP

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3. Plan for the Future – Anticipate future storage needs.Anticipate future storage needs.

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4. Observe, measure, and document your current Exchange Activity.– Take a fresh look at your Exchange.

Find out where people go & where they don’t go. Document equipment flow & track trends.

Adapted from Napolitano -- Logistics Management,

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5. Analyze your AT Reuse Exchange data.– What needs to change? – What is your Marketing Strategy?

Adapted from Napolitano -- Logistics Management

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6. Ask for Input & Develop recommendations.– Have friends and family try to find and

search– Look at quick fixes, as well as, short-

and long-term solutions.

7. Evaluate the options. – Base your evaluations on safety, costs,

ease of implementation, ease of operation.

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8. Select and verify the best design– identify weaknesses and test "what-if"

scenarios.

9. Implement the design – plan a phased-in approach to ensure

minimal disruption to current operations.

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10. Evaluate and Evolve – Be proactive in your Solutions – grow

with your program.

– Happy Exchanging!

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We Need Your Help!We Need Your Help!

Should we develop a National Exchange Should we develop a National Exchange database to search Exchange Programs database to search Exchange Programs and connect people?and connect people?

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For Your Time & Interest!For Your Time & Interest!

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