Saturday Briefing Page 1 May 13, 2006 Continued on page 5 Welcome, Narelle Eichorn By Cliff Olson Welcome home to our Director of Sales, Narelle Eichorn, who recently touched down in Australia after participating in the annual Queensland on Tour, an invitation- only event developed by Tourism Queensland Munich. For the third year running, Outrigger Hotels & Resorts participated in the exclusive European road show, joining 25 other premium Queensland tourism suppliers, including hotels, tour and cruise operators, tourism attractions, and regional tourism representatives. Undertaking a whistlestop tour by private charter aircraft through cities such as Utrecht, Milan, Frankfurt, Munich, Vienna, and Paris, Narelle had the opportunity to fly the Outrigger flag through interactive training sessions designed to highlight the best of Queensland. From 28 March to 6 April, Outrigger was given access to product management decision makers and reservation staff from the European wholesale and retail travel market, as they were trained on both Outrigger product and the wide variety of tourism options in Queensland. is has resulted in Outrigger being included in every major wholesale brochure throughout the United Kingdom and Europe. Continued on page 4 Tourism Supports Our Community in Sometimes Unexpected Ways By Dr. Chuck Kelley Last week I had the pleasure of attending the annual Commencement and Scholarship Awards ceremony at the Hospitality & Tourism Department at Kapiolani Community College, one of the University of Hawaii system’s seven community colleges. I was proud to represent Outrigger Enterprises in presenting 11 highly- motivated students with scholarships named for my grandmother, Estelle Louise Kelley, one of the co-founders of Outrigger Hotels & Resorts. ese awards go a long way toward helping these young adults achieve their dreams of rewarding careers in the hospitality industry. Looking at our own company, I see that many of our managers and supervisors got their start in life with the outstanding programs offered by the University of Hawaii system, such as at Kapiolani Community College and the UH School of Travel Industry Management. Outrigger Enterprises and Kelley family members have long recognized the importance of these programs to the people of these Islands and, in line with our company values, have supported them financially. Donations that start with the hospitality industry find their way into many unexpected parts of our community. For example, young people considering studying architecture at UH might think this path has little to do with Waikiki hotels. ey might be surprised to find out that years ago, Roy Kelley teamed up with fellow architect Allen R. Johnson to fund an endowment at the UH School of Architecture that supports students who wish to study internationally. Likewise, students looking at a potential career in computer technology might not imagine that their intended path has any connection with the hotel industry. ey might never know that Roy and Estelle Kelley and Linda and Richard Kelley funded two different computer centers at Punahou School, which have helped make Punahou a national leader in computer learning at the pre-college level and ignite (Dr. Richard Kelley is traveling. His column will return on June 3.) Dr. Chuck Kelley
Transcript
Saturday BriefingPage 1
May 13, 2006
Continued on page 5
Welcome, Narelle Eichorn
By Cliff Olson
Welcome home to our Director of Sales, Narelle Eichorn, who recently touched down in Australia after participating in the annual Queensland on Tour, an invitation-only event developed by Tourism Queensland Munich. For the third year running, Outrigger Hotels & Resorts participated in the exclusive European road show, joining 25 other premium Queensland tourism suppliers, including hotels, tour and cruise operators, tourism attractions, and regional tourism representatives. Undertaking a whistlestop tour by private charter aircraft through cities such as Utrecht, Milan, Frankfurt, Munich, Vienna, and Paris, Narelle had the opportunity to fly the Outrigger flag through interactive training sessions designed to highlight the best of Queensland. From 28 March to 6 April, Outrigger was given access to product management decision makers and reservation staff from the European wholesale and retail travel market, as they were trained on both Outrigger product and the wide variety of tourism options in Queensland. This has resulted in Outrigger being included in every major wholesale brochure throughout the United Kingdom and Europe.
Continued on page 4
Tourism Supports Our Community in Sometimes Unexpected Ways
By Dr. Chuck Kelley
Last week I had the pleasure of attending the annual Commencement and Scholarship Awards ceremony at the Hospitality & Tourism Department at Kapiolani Community College, one of the University of Hawaii system’s seven community colleges. I was proud to represent Outrigger Enterprises in presenting 11 highly- motivated students with scholarships named for my grandmother, Estelle Louise Kelley, one of the co-founders of Outrigger Hotels & Resorts. These awards go a long way toward helping these young adults achieve their dreams of rewarding careers in the hospitality industry. Looking at our own company, I see that many of our managers and supervisors got their start in life with the outstanding programs offered by the University of Hawaii system,
such as at Kapiolani Community College and the UH School of Travel Industry Management. Outrigger Enterprises and Kelley family members have long recognized the importance of these programs to the people of these Islands and, in line with our company values, have supported them financially. Donations that start with the hospitality industry find their way into many unexpected parts of our community. For example, young people considering studying architecture at UH might think this path has little to do with Waikiki hotels. They might be surprised to find out that years ago, Roy Kelley teamed up with fellow architect Allen R. Johnson to fund an endowment at the UH School of Architecture that supports students who wish to study internationally. Likewise, students looking at a potential career in computer technology might not imagine that their intended path has any connection with the hotel industry. They might never know that Roy and Estelle Kelley and Linda and Richard Kelley funded two different computer centers at Punahou School, which have helped make Punahou a national leader in computer learning at the pre-college level and ignite
(Dr. Richard Kelley is traveling. His column will return on June 3.)
Dr. Chuck Kelley
Saturday BriefingPage 2
If you are interested in the positions listed below and meet the qualifications, please submit an in-house application obtained from your Supervisor or Human Resources. If you have any questions, please call Eric Ishikawa at (808) 921-6989.
Marketing Assistant (Full Time)A minimum of three years of marketing or hospitality industry administrative experience. Must possess excellent verbal and written communication skills and be able to multi-task and manage projects. Must also be proficient in Word, Excel, and Powerpoint. Bachelor’s degree required. (Application deadline 5/19/06)
Outrigger Palms at WaileaHousekeeper (Full Time)
Must be able to work flexible days and shifts. Experience in cleaning and servicing guest rooms and/or public areas preferred. Interested applicants can fax their in-house applications to (808) 874-3723. (Application deadline 5/19/06)
Outrigger Palms at Wailea Assistant Housekeeper (Full Time)
A minimum of one year housekeeping and supervisory experience preferred. Must be able to work flexible days and shifts and have good communication skills. Interested applicants can fax their in-house applications to (808) 874-3723. (Application deadline 5/19/06)
Outrigger Royal Sea Cliff ResortFront Office Supervisor (Full Time)
Responsible for all phases of guest relations related to Front Desk operations and staff development. Must have a minimum of two years guest service and supervisory experience. Must have excellent written and verbal communication skills. Interested applicants can fax their in-house applications to (808) 326-1887 (Application deadline 5/19/06)
Outrigger Royal Sea Cliff ResortGrounds/Landscaping (Full Time)
A minimum of one year general grounds maintenance experience preferred. Must be able to handle heavy machinery and have a valid driver’s license with a clean driving abstract record. Interested applicants can fax their in-house applications to (808) 326-1887 (Application deadline 5/19/06)
Outrigger Royal Sea Cliff ResortHousekeeping (Full Time)
Must be able to work flexible days and shifts. Experience in cleaning and servicing guest rooms and/or public areas preferred. Interested applicants can fax their in-house applications to (808) 326-1887 (Application deadline 5/19/06)
Saturday Briefing is published by and for employees of
Outrigger Hotels Hawaii.
Editor-In-Chief: Richard Kelley Senior Editor: Marie Casciato Assistant Editor: Lehua Kala‘i Contributing Writers: Employees of
Outrigger/OHANA Circulation: Marie Casciato
Visit us online at:www.outrigger.com/sb
www.ohanahotels.com/sb
Submit suggestions, comments, and news tidbits to Marie Casciato at
May 30: Sharon L. Pudiquet, Ethan J. K. M. Chang, Lori Dee M. Paulo, and Esmeralda L. Ancheta.
May 31: Netali Benjamin, Rogelio L. Corpuz, Robert M. Racelo, Marylouise Foley, and Bruce A. Schneider.
June 01: Josephine J. Villar, Kok Fan Shiu, De-Xian Liu, and Lehua Kala‘i.
June 02: Jovencio G. Iloreta, Luis A. Solis Hernandez, Karen Villarmia, Diana R. Lene, Jennie M. W. Truong, Pureza Baptista, and Ae Cha Furumoto.
June 03: John D. Caravalho, Kelly M. Lewi, Melchor A. Servito, Zhi Ming Xu, Guiyu Chen, Henry Rodrigues Jr., Eduardo C. Garcia, Ji Qiao Liang, Dorinda A. Lindburg, and Reynold U. Pascua.
June 04: Nina P. Corpuz, Narita U. Fangon, Marilyn M. Honda, Stacy A. Rasmussen, Shao Qun Liang, and Elmer U. Pascua.
June 05: Jonathan To, Brian W. Fong, Jonathan E. Jarnigan, Adorina Velasco, Francine L. Masuhara, Taua Uso, Norberto B. Pena, and Leina‘ala R. A. Webb.
Saturday BriefingPage 3
Prepare to Save LivesBy Dr. Chuck Kelley & Marie Miyahira
Sometimes preparing for an event is a lot of work. For example, if you are preparing to move, your checklist would look something like this: • Sendchangeofaddresscards • Collectboxes • Cleanto“keep,donate,ortrash” • Callamoverorsomefriends • Packandlabelboxes • Rentahandtruck • Scheduleadayofhardcleaningandscrubbing
Well, we have good news for you. To prepare to donate blood is fun. You get to eat, sleep, and recall memories of countries you traveled to. Our OHANA East Blood Drive is on May 17, and preparation is a breeze!Hereisa“checklist”tohelpyouraiseyourbloodcount,soyoucanpass the initial screening and save lives.
1-4 Weeks Before:S Include iron-rich foods in your diet. An iron-rich diet can help keep hemoglobin levels high. Consistent,
long-term consumption of meats, leafy greens, and/or other iron-rich foods is the key. Foods that decrease your body’s ability to absorb iron include coffee, tea, egg yolks, antacids, and excessive amounts of whole grain products.
Take Vitamin C daily.S Vitamin C (ascorbic acid) helps in the absorption of iron, aids in the
maintenance of normal connective tissue, and promotes wound healing. It also helps the body’s immune system. Vitamin C should be consumed every day, since it is not a fat-soluble vitamin and cannot be stored for later use.
1-2 days Before: S Drink 8-10 glasses of water daily. Water makes up more than two thirds of the weight of the human body
and is essential for life. Keep your body well hydrated in preparation for a loss in body fluid. Good hydration also enhances blood flow in the veins and could make your donation quicker.
night Before
S Say good night early. Do you sometimes feel sleepy during the day? Is it hard to wake up some
mornings? If so, you are familiar with the powerful need for sleep. Sleep is as essential for your well being as food and water. A good eight hours of sleep the night before your donation will lower your blood pressure and make you feel rested and healthy.
day of donation
S Eat a hearty breakfast. Time and time again, we hear that breakfast is the most important meal of the day. By supplying your body with fuel in the morning, your body will supply you with the energy to start your day. Be sure to have a good breakfast the morning of your donation. If you would like to sign-up to donate, call Marie Miyahira at 921-6881 or e-mail [email protected].
Political FundraisersBy Lehua Kala‘i
If you are interested in obtaining information regarding Hawaii politics, please call the OHH PAC Hotline at 921-6660 and leave a message on the recorder.
Thursday, May 18Representative Alex Sonson
District 35 – Pearl City and Waipahu6 p.m. – 8 p.m.Filcom Center
94-428 Mokuola Street (Waipahu)
Wednesday, May 24Senator Les Ihara
District 9 – Palolo Valley, St. Louis Heights, Wilhelmina Rise, Kaimuki, Kapahulu, Moiliili,
and Ala Wai Golf Course5 p.m. – 7 p.m.
Hee Hing Restaurant449 Kapahulu Avenue
It’s A Girl! Congratulations to Mary Ann Medrano/Housekeeping and her husband Erwin on the birth of their daughter Jena Lee Medrano on April 3. Jena weighed 8 lbs 12.2 ozs and was 20 ½ inches long.
Jena Lee Medrano
Saturday BriefingPage 4
Welcome, Narelle Eichorn Closing with a trade dinner held in Paris, Outrigger was a proud participant in the successful road show as it served to promote our brand and the wonderful range of resorts we operate in the Sunshine State. Making the most of her time in Europe, Narelle also conducted sales calls to major tourism operators in London, including the offices of Qantas, Tourism Queensland, and Tourism Australia, along with training and updating Outrigger’s own representative offices in Germany and London. Thanks to Narelle for being an outstanding ambassador for Outrigger. Touching down in Milan: the Queensland on Tour crew travel in style by private charter
Welcome Home Kevin “Kalani” Kamakaiwi
By Devin Ouchi and Sherry Nath
Outrigger Hotels & Resorts is proud to welcome back Kevin Kalani Kamakaiwi after nearly two years of training and deployment in Iraq.
Kevin, a Bellman at the Outrigger Reef on the Beach, received word that his unit from the Hawaii’s Army National Guard was being deployedinJune2004.“Itdidn’t feel real and didn’t hit me initially. Then as the days drew closer, I realized the
impactthiswasgoingtohaveonmyselfandmyfamily.” After months of training, Kevin arrived in Iraq, where his unit was responsible for Base Defense, controlling and monitoring base camera and radars. Kevin said it was hard to see the citizens of Iraq who want a new government but who are afraid of the change. Change, indeed, can be scary. Overall,Kevin’sexperiencewasapositiveone.“Idefinitelyhaveabetterappreciationoflife.”Cominghometo his wife Brenda and 7 children Ku‘uleialoha (25), Kalani Jr. (21), Ku‘uipo (19), Kaulana‘ula (13), Kawaionamolokama
(12), Kahaleika (10), and Kamana‘oikaika (8), was all he could think of every day while away. Of course, once home, Kevin also looked forward to grinding his favorite kau kau, home-cooked and at Mililani Restaurant. Kevin would like to thank all for the emails sent and for everyone’s prayers. From your ‘ohana at the Outrigger Reef on the Beach, we are very proud of your service for our country, and happy to have you back with us, Kalani!
Kevin “Kalani” Kamakaiwi
Sgt. Stan Kaina, Spc. Kalani Kamakaiwi, and Sgt. Robert Teets
Continued from page 1
Saturday BriefingPage 5
front: Jenny Wu, Miyano Yabiku, and Michelle Jamiesonback: Miho Yamanouchi, Fumiyo Matsuo, Shiho Suzuki, Terrie Lou Reyes, Dr. Chuck Kelley, Shohei Onishi, Kelsey Flynn, Lily Dao, and Howard Ip
Continued from page 1
the computer imaginations of thousands and thousands of local students in public, as well as private schools over the years. Many of those who have succeeded in the Hawaii hospitality industry have been extraordinarily generous in their gifts back to the community, often provided quietly and without fanfare. Let me give a few more examples, just from the Outrigger ‘ohana: After the death of my mother Jane Zieber Kelley, my father Dr. Richard Kelley, created an endowment to give scholarships to young women who, like my mother, wanted to learn to fly and become pilots. Many women who now have a career in the skies might not see the connection between the hotel industry and their profession, but it’s there nonetheless. Jean Rolles, Outrigger’s Vice President of Community Relations, has long been a tireless advocate for many of the charitable organizations that do vital work in our community. In addition to her generous personal donations, she devotes much of her time and boundless energy to the 19 nonprofit boards on which she currently sits, including Chaminade University’s Board of Regents. Our CEO David Carey sits on Punahou’s board and has been working hard to improve public education in Hawaii through a committee of the Hawaii Business Roundtable. Perry Sorenson, former Outrigger COO, and now a consultant to our company, has always been committed to education. He championed the Outrigger Ke ‘Ano Wa‘a process that provided opportunities for our employees not only in Hawaii, but throughout the Pacific, to learn about
the history and the culture of their islands and peoples. Perry and his wife Sally also established the Perry & Sally Sorenson Scholarship fund that provided scholarships for dependents of Outrigger employees in Hawaii. Roy Kelley’s business partner, Guy Marshall, lived in the OHANA West Hotel up to his death. In his later years, I had the opportunity to get to know him well. I learned that he gave generously, and often anonymously, to local charities, such as the Waikiki Health Center. He left his estate to the Hawaii Community Foundation, which provides grants to hundreds of local nonprofit organizations every year. Again, these are just a few of the examples, from just one company, of how businesses and individuals in the Hawaii hospitality industry quietly support the organizations that make good things happen in our community. Here in Hawaii, we have our own special culture, and that includes a big dose of humility. It is not generally acceptable to “tootyourownhorn”orcallattentiontoone’sself.Butifwereallywanttogetthemessageoutthat“TourismIsEveryone’sBusiness,”thenweneedtoclearlypointoutallthewaysinwhich tourism supports our community. Philanthropy is certainly one of them. And support of education is another. TheIrishliterarygiantW.B.Yeatsoncewrote,“Educationisnotthefillingofapailbutthelightingofafire.” For the 11 bright young students honored at Kapiolani Community College this week, I wish them well and hope that the flame of knowledge will burn brightly within them throughout their careers in Travel & Tourism.
Tourism Supports Our Community in Sometimes Unexpected Ways
Saturday BriefingPage 6
Toastmasters Club Open House By Elizabeth Cambra
Moving homes and changing jobs can be the most stressful things in life. For some, public speaking is ranked #1. For others, it is a skill developed over time that no longer causes fear. Outrigger supports this important skill development through its own chapter of Toastmasters. Toastmasters is a national organization (www.toastmasters.org) whose main goal is to help its members overcome their fear of speaking. Theirmissionstatementreads,“empoweringpeopletoachievetheir full potential and realize their dreams. Through our member clubs, people throughout the world can improve their communication and leadership skills, and find the couragetochange.”
Our chapter is hosting an open house on Wednesday, May 24, 2006, from 12 noon – 1 p.m. in the OEH/Learning Center. We invite all employees to join us and be a part of the camaraderie. Our group is full of laughs and very supportive, as each of us strives to sharpen our public speaking skills. The best part of our gatherings for me is the opportunity to get to know my coworkers on a personal level ~ something that I don’t always have the convenience of doing. I’ve convinced you to check us out. If you have any questions, please contact Ray Kanemori, Chapter President; Laurie Hirata, Chapter Vice President of Education; or myself.We look forward to seeing YOU there.
Susan Taraya, Stacy Keen, Ray Kanemori, Leda Tupinio, Elizabeth Cambra, Laurie Hirata, Kathy Foley, and Bob Yeoman
All Hawaii to WalkBy the Charity Walk Committee
If you signed up for this year’s Charity Walk fundraiser and pledged a minimum of $35, you should have received your specially-designed T-shirt by now. If you haven’t, please see your department recruiter. Lanai walkers walked today and Molokai, last Saturday. On Oahu, we look forward to seeing hundreds of our T-shirts on the backs of employees, families, and friends on Saturday, May 20. The walk on Oahu starts at 6 a.m. at Ala Moana Beach Park. The Committee is grateful for all those who have volunteered to work our check-point at the Kapahulu Library and to those who are giving up a Saturday sleep-in to walk for those less fortunate. Walk on Oahu!
Moments of AlohaOutrigger Reef“ThisletteristothegeneralmanageroftheOutriggerHotels.On behalf of myself and my husband I would like to thank you and your hotel staff at Waikiki Beach. We came to your beautiful hotel to celebrate our 30th wedding anniversary. We were there in February. The staff was amazing. They were all so kind and just the nicest people that I have ever met. The food was outstanding! So was the vow renewal ceremony that we took part in. It was the nicest vacation that I have ever went on in my entire life. My name is Grace Rorwick and my husband Stephen, my son Michael, his wife Ann and their daughter Madera all went on this trip together. I have been diagnosed in the early stages of Alzheimers. This trip meant so much to all of us. Please make sure to thank all of your hotel staffbecausetheyalldosuchatremendousjob....”Grace RorwickMinneapolis, MN
