Date post: | 19-Jan-2015 |
Category: |
Documents |
Upload: | unitarian-universalist-congregation-of-atlanta |
View: | 608 times |
Download: | 2 times |
Unitarian Universalist Congregation of Atlanta
Welcome Table Training
Welcome Table Training
Supplies, setup and takedown From a visitor’s perspective
Part A: Supplies, Setup, and Takedown
Welcome Table Setup
Only Welcome Ministries materials and the Order of Service
Non-Welcome Ministries flyers can be moved to Information Kiosk
Large print Orders of Service go behind regular print Orders of Service
Nametags and sharpies Visitor cards and pens
Welcome Table Cabinets
Inside Front Cabinet of Welcome Table “Reserved Seating” signs
Inside Back Cabinet of Welcome Table Pens, markers, nametags, visitor cards Hearing assistance devices and batteries Brochures published by the UUA
What’s On the Welcome Table ‘Welcome’ sign and accessibility sign Newsletter Cliffhanger ‘Finding Your Place’ brochure Adult RE brochure 2 brochure racks with basic UU info Nametags and visitor cards Order of Service
Welcome Table Layout
Things to Put Away After Worship Pens and nametags Trash Unused and recycled Orders of Worship
Visitors at the Welcome Table
What Visitors Do at the Welcome Table
1. Greeted by Welcome Table staff2. Fill out a visitor card3. Fill out a nametag4. Learn about the Q&A and Coffee Hour5. Pick up brochures6. Ask questions
1. Welcome Table Greeting
When Do I Greet People?
Visitors are often unsure of where to go and what to do
Your greeting affirms they are the right place, doing the right thing by walking over the Greeting Table
Greet them before they get to the Greeting Table
About six feet away is a good distance
Chatting at the Welcome Table Ask members and friends to move
2. Visitor Cards
Why Visitor Cards Matters
Newcomers far more likely to come back if contacted within a day after first visit
No visitor card, no follow up One out of five or six registered visitors
joins UUCA If they weren’t already interested in
getting more information, why would they have come in the first place?
What We Do With Visitor Cards Monday email from Director of Welcome
Ministries Recent visitors emailed about upcoming
Exploring UUCA classes Aids strategic planning
Ineffective Ways to Ask Someone to Fill Out a Visitor Card
“You don’t want to fill this out, do you?” “Would you like to fill out a visitor card?” Every five or six visitors who don’t fill out
a visitor card amounts to a lost new member
They will give us the information they feel comfortable with
Effective Ways to Ask Someone to Fill Out a Visitor Card
“Could you fill out a visitor card?” “Would you fill out a visitor card?” Concrete, direct, and positive
3. Nametags
Nametags
Nametags stored in bin in back cabinet of Welcome Table
Sharpies work best “Creative anonymity” is okay Good to know: Members and Friends also
fill out nametags Throw trash away as it’s generated
4. Q&A and Coffee Hour
Two Good Ways to Connect
Good to mention while they’re filling out a visitor card Our weekly Q&A session: “Introducing
UUCA” Coffee Hour
Also: Bookstore and Art Gallery
5. Information Literature
Information They Need
A lot of brochures at Welcome Table for a newcomers to navigate
If you hand them only two brochures: “Finding Your Place” brochure Monthly Newsletter
Good follow up after they’ve filled out a visitor card
6. Visitor Questions
What Do Visitors Already Know? Most newcomers check out our website
first Check out the “Newcomers” section of
uuca.org to see what they see
Two Most Common Questions “Where’s the restroom?” “Where do I go?”
What You Need to Know about RE Parents can sign visitor card, separate RE
signup for children RE Greeters every Sunday by the RE counter Infants and toddlers encouraged to go to
nursery or Quiet Room Children and teens start worship with their
parents Parents are welcome to go to RE Children and teens stay in worship for inter-
generational worship (usually holidays)
When You Don’t Know the Answer Being an expert is not required Point them in the right direction Places to find answers:
Brochures on Welcome Table Staff and other program leaders Schedule listed on calendar bulletin board “Introducing UUCA” Q&A session
Thank You!