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Welcome To:
Bringing Out the
LEADER in YOU
Instructor’s GuideRevised: 3/11/04
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Workshop Overview
• Definition of Leadership• Desired Leadership Behaviors• Self Assessment• Basics of Leadership• Leadership for Volunteers
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Ice Breaker
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Basics of Leadership Interpersonal Skills
Interpersonal Skills are needed in almost any aspect of leading others Recognizing
Positive Results
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People don’t care how much you know….
Until they know how much you care
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Leading by Example Traits of
“Doers”
Traits of “Don’ter”
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Set the Example……
Be a “DOER”
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TEAM BUILDING
WELCOME!
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WHAT IS A TEAM?A group organized
to work together.
A team is a group of individuals working together to solve a problem, meet an objective, or tackle an issue.
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SHORT HISTORY OF TEAM BUILDINGMayo: confirmed relationship between
human factors and productivityMaslow: linked motivation and
performanceTeam relationships importantBusiness demonstrated effectiveness
of teams and refined structure and use
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WHY DO TEAMS WORK?Whole is greater than
the sum of its partsIndividuals bring a
range of talents, knowledge, experience, contacts, etc.
Working together, a team can accomplish more
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INTANGIBLE BENEFITSSense of accomplishmentSelf-fulfillmentEsprit de corpsGet to know one anotherMore participation in
activitiesEnhance Club/OI reputation
We know how to get things done for our kids!
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BUILDING AN EFFECTIVE TEAM
Get to know one anotherEstablish consensus as
to team’s purposeIdentify available
resourcesEstablish rules of
behavior
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ESTABLISH CONSENSUS FOR TEAM’S PURPOSEShort term team: once achieved,
team disbandsLong term team: on-going objective
Establish specific objectives Establish its authority Reach consensus on expected results Establish a completion date
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IDENTIFY RESOURCESWhat’s the budget?Special equipmentTime members can devote – get a
commitmentSpecial, relevant informationOther teams and/or individuals
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HELPFUL BEHAVIORBe optimisticBe on timeSupport one
anotherBe courteousBe open mindedBe honestParticipate
Be openListenStay on trackShare the workComplete your workPresent ideas,
comments clearlyBe prepared
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HARMFUL BEHAVIORConstantly criticalDominate/
monopolizeBe manipulativeBe judgmentalAct
bored/uninterestedDo unrelated things
Sub-conversationsSimply agree with
everythingAvoid decisionsGo off on tangentName-callingAttack
people/ideas
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COMMUNICATIONS
“to make known”“to have an
interchange, as of ideas”
“to express oneself in such a way that one is readily and clearly understood
Behaviors affect communications!
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RUNNING A HIGH PERFORMANCE TEAM
Keep each team member in the loopThank dominating members for their
contributions, but ask them to allow others to participate
Get all members to participateHelp members make their point clearly
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Ways to Involve Team Members
Pass a batonAsk open-ended
questionsCall directly on non-
participantsAssign specific tasksAsk for opinionRotate team roles
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Conflicts and BehaviorIndividuals attacking personalities or
ideasConstant criticism of other points of viewDisplaying angerShowing contemptUnwilling to share the workloadNon participationGossip
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Handling Team ConflictsIdentify/recognize
problemsAct quicklyFormal conflict
resolution an optionTeam needs to
reach consensusFire someone
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Providing RecognitionRecognize
individual team members informally and continually
Also provide formal recognition for special accomplishments
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Making Team Meetings Fun!
Basic amenities for a comfortable meeting
Appropriate equipmentGood lighting and ventilationQuiet and place that avoids outside
distractionsRefreshmentsIcebreakers
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Making Team Decisions and Solving ProblemsGathering informationAnalyzing informationGenerating and
analyzing ideasExamining solution
alternatives
Making decisions and gaining consensus
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Summary Importance of effective teams in solving problems A team is only as good as its members make it Every team member brings attributes Establish rules of behavior Maintain good communications Each member needs to participate Identify problems and resolve conflicts Recognition is important Make your meetings enjoyable Steps involved in making team decisions and solving problems Ways to make decisions and gain consensus
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TRUST
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Building Trust
Trust is critical to the ability to gain confidence in one self and in one’s leader
Guard Dog
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To develop trust, you must:Walk the TalkMake policies explicit, transparent and apply
them consistently across employeesUnder-promise and over-deliverDemonstrate how your interests are aligned
with their interestsUse participative decision-making processesCelebrate winsTake the first step: Signal that you trust them
and that you expect them to trust you.
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MANAGING CHANGE
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Overview
This unit focuses on understanding the change process; recognizing why people resist or embrace change; learning techniques and strategies for breaking through the real-world barriers that get in the way of cooperation and change.
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"One cannot become a butterfly by remaining a caterpillar."
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I. What is Managing Change
B. What Is Managing Change? 2. Understanding Change:
– Change is all around us. In our personal lives and business there are opportunities every day where disagreements happen. Many times the disagreement occurs because one person wants to change something, move in a different direction, or add or drop an aspect of a business or enterprise. Conflict can arise when one person digs in their heels and resists. Why does this happen? Why is change so hard for us?
– Resistance to change is usually neither blind nor irrational. Under normal conditions, people resist changes that negatively affect them and welcome changes that - they believe - positively affect them. That’s rational conduct.
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II. What is Change
A. Definition of Change
A transition.
The process of going from one steady state to another
Change occurs when the balance of our capabilities against our challenges is disrupted.
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II. What is Change
B. Challenge vs Capability
BALANCEDChallenge = Capability
POSITIVEChallenge < Capability
NEGATIVEChallenge > Capability
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II. What is Change
C. Types of Change BALANCED
Maintain Status Quo
POSITIVENew Job, Marriage, Birth of a Child, New Members in Club, New Club Built
NEGATIVELoss of Job, Divorce, Death of Loved OneLoss of Club Members, Loss of Club
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A. Roethlisberger’s X-ChartChange Response
Personal History
Attitudes
Social Situation
III. Why People Resist Change
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B. Factors - Resistance to Change
III. Why People Resist Change
Loss of security or status
Inconvenience
Distrust or uncertainty
Cognitive Discord Reduction
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III. Why People Resist Change
C. Understanding Control At the heart of understanding how people react
to change is the issue of control.
People are most comfortable when they can influence what happens to them.
People, therefore, feel in control of their lives when their expectations match what they think to be actually occurring.
There are two types of control we all seek: Direct – Ability to dictate outcomeIndirect – Ability to at least anticipate outcomes
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IV. Factors for Meaningful Change
A. Formula for Meaningful Change Change = Motivation x Vision x Next
Steps
1. Motivation Some good reason to give up the status quo
2. VisionA clear and practical vision of the desired future state
3. Next StepsUnderstanding the next steps required to progress toward the vision
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V. The Change Process
Unfreezing – The Present State Prepare the individual or group to accept change.
Changing - The Transition State The specific changes to be introduced must be
understood and accepted.
Refreezing -The Desired State The process by which newly acquired behavior
becomes regular behavior
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Five Most Commons Real-World Barriers
Your Reaction Their Emotion Their Position Their Dissatisfaction Their Power
VI. Reducing Resistance To Change
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VII. The Breakthrough Strategy
The essence of the breakthrough strategy is indirect action.
Your single greatest opportunity as a negotiator is to change the game.
Breakthrough negotiation is the opposite of imposing your position on the other side.
Your job as a break-through negotiator is to clear away the barriers that lie between their NO and the YES of a mutually satisfactory agreement.
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VIII. Five-Step Strategy for Breakthrough Negotiations
1. Stop Your Reaction 2. Overcome Negative Emotions3. Accept and Re-frame4. Bridge the Gap5. Use Power to Educate
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IX. Forces for Change
Change in an individual or organization is influenced by two opposing forces: One that drives for change and one that resists.
DRIVING FORCES RESISTING FORCES
Driving Forces - initiate change and keep it going. EXTERNAL OR INTERNAL
Resisting Forces – act against the driving forces for change INTERNAL
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Managing Change Go to the people Learn from them Love them Start with what they know Build on what they have
But of the best leaders
When their task is accomplished
Their work is done The people will remark: "We have done it ourselves.“
2000 Year Old Chinese Poem
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Leadership for Volunteers
Read Between the Lines….
• Our Optimist Creed – a Leadership guide
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Leadership for Volunteers
To be so strong that nothing can disturb your peace of mind. · “First keep the peace within yourself,
then you can also bring peace to others.”· Thomas A Kempis (1420)
· “When we are unable to find tranquility within ourselves, it is useless to seek it elsewhere.”
· La Rochefoucauld
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Leadership for Volunteers
To talk health, happiness and prosperity to every person you meet “The year’s at the spring and day’s at the morn, Morning’s at seven’ The hillsides dew-pearled; The lark’s on the wing; The snails on the thorn: God’s in his heaven – All’s right with the world!
· Robert Browning
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Leadership for Volunteers
To make all your friends feel there is something in them
· “Three billion people on the face of the earth go to bed hungry every night, but four billion people go to bed every night hungry for a simple word of encouragement and recognition.”
· Cavett Robert
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Leadership for Volunteers
To look at the sunny side of everything and make your Optimism come true. · “Plant the seeds of expectation in
your mind; cultivate thoughts that anticipate achievement. Believe in yourself as being capable of overcoming all obstacles and weaknesses.”
· Norman Vincent Peale
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Leadership for Volunteers
To think only of the best, to work only for the best and to expect only the best. · “It’s a funny thing about life; if you
refuse to accept anything but the best, you very often get it.”
· W. Sommerset Maugham
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Leadership for Volunteers
To be just as enthusiastic about the success of others as you are about your own · “Look at people; recognize them,
accept them as they are, without wanting to change them.”
· Helen Beginton
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Leadership for Volunteers
To forget the mistakes of the past and press on to the greater achievements of the future · “Today’s opportunities erase yesterday’s
failures.” · Gene Brown
· “My interest is in the future, because I’m going to spend the rest of my life there.”
· C.F. Kettering · “Resentment and anger toward others or
ourselves from past mistakes, no matter how severe, are the debris that we must remove before we can successfully soar into a positive future.”
· David McNally
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Leadership for Volunteers
To wear a cheerful Countenance at all times and give every living creature you meet a smile · “Help thy brother’s boat across, and lo!
Thine own has reached the shore.” · Hindu proverb
· “Everybody, my friend, everybody lives for something better to come. That’s why we want to be considerate of every man. Who knows what’s in it for him, why he was born and what he can do?”
· Maxim Gorky · “A good-natured man has the whole world
to be happy out of.” · Alexander Pope
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Leadership for Volunteers
To give so much time to the improvement of yourself that you have no time to criticize others. · “Wherein thou judgest another, thou
condemnest thyself.” · The Bible
· “A good man does not spy around for the black spots in others, but presses unswervingly on towords his mark.”
· Marcus Aurelius (2nd Century) · Don’t judge any many until you have
walked two moons in his moccasins.” · American Indiana Proverb
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Leadership for Volunteers
To be too large for worry, too noble for anger, too strong for fear and too happy to permit the presence of trouble.
· “We poison our lives with fear of burglary and shipwreck and ask anyone the house is never burglarized and the ship never goes down.”
· Jean Anouilh
· “If you do not wish to be prone to anger, do not feed the habit; give it nothing which may tend to its increase. At first, keep quiet and count the days when you were not angry: “I used to be angry every day, then every other day; next every two, then every three days!” and if you succeed in passing thirty days, sacrifice to the gods in thanksgiving.”
· Epictetus
· “The only thing we have to fear is fear itself”. · Franklin D Roosevelt
· “The beauty of the soul shines out when a man bears with composure one heavy mischance after another, not because he is a man of high and heroic temper.”
· Aristotle
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