1© 2012 Level 3 Communications, LLC. All Rights Reserved. 1
Stronger Connections. Newer Possibilities
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Creating business value through a consistent customer experience
Dustin Puccio
Account Director
13 Years Telecom Experience
Enterprise Accounts & Healthcare
Introduction
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Creating business value through a consistent customer experience
LEVEL 3 INTRODUCTION
PRODUCT PORTFOLIO
LEVEL3 NETWORK
CUSTOMER EXPERIENCE
THE LEVEL 3 DIFFERENCE – WHY LEVEL 3
Agenda
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ContentEnterprise WholesaleGovernment
Our Customers
About Level 3 Communications
• Established in 1997
• Pro forma annual revenue of $6.3 billion
• Fortune 600 company with more than 10,000 employees
• More than 450 markets over 45 countries
• Comprehensive portfolio of voice, WAN and cloud services
• Level 3 acquisition of Global Crossingcompleted in October 2011
• Delivering global solutions to enterprise, content, government and wholesale segments
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Creating business value through a consistent customer experience
The Solutions You Want.We provide the key IP communications, managed network and IT infrastructure solutions your business needs to accelerate performance, control costs and simplify operations.
The Support You Need.With Level3 you’re not just buying cutting edge technology; you’re getting the people behind it. We provide a dedicated account team, expert solutions engineers, and online tools to ensure a consistent and superior customer experience.
The Performance You Expect.We’ve built one of the most advanced global networks with the performance, reliability and scalability your business requires that is in the places you need us to be.
Building Stronger Connections
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Comprehensive Portfolio of ServicesService and network capabilities to enable business applications
Video Services
Content Delivery Network (CDN)
Vyvx® Solutions
Data Services Voice Services
SIP Trunks
ISDN-PRI / Digital Trunks
VoIP Enhanced Local
Toll Free Dedicated
Audio, video and web conferencing
Internet Access
MPLS / IP VPN
Ethernet Private Line
Virtual Private LAN Service
Wavelength
Access Solutions
Managed Router
Managed Security
WAN Optimization
Data Center Colocation
Dark Fiber
Managed / Value-Add Services
SIP Trunking / Unified Communications | IP Convergence | Video Communications | Smart WAN
VoIP Migration | Data Center Connectivity | Security | Low Latency
Business Continuity / Disaster Recovery | Cloud Computing | Contact Centers | Website Acceleration
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The Level3 NetworkConnection to more than 45 countries
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End-to-End Global NetworkOne of the world’s most advanced IP networks
Presence:
• Services reaching 5 continents
• Network reach
North AmericaLatin America
Europe
Middle East
Africa
Asia Pacific
Core Network:
• ~ 100,000 intercity miles
• ~30,000 metro route miles
• More than 450 markets
• More than 45 countries
First carrier to deploy global MPLS
First global provider with IPv6 natively deployed
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The Customer ExperienceService Matters Most
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Industry-leading Customer ExperienceDedicated team of resources focused on your business needs
Level 3’s Online Support Tools are available to assist you anytime you need it
Customer Portal | Service Level Agreement | Strategic Alliances / Partners
Your Business
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State-of-the-Art Customer PortalsProviding the convenience, control and confidence necessary to manage your network
• End-to-End Visibility:From order management to service issues tracking, our online tools offer a comprehensive view of your services.
• Network Management:The simplified network management tools within the portals can be accessed 24 x 7, including an interactive network map.
• Convenient and Secure Billing:You can easily and securely view, pay and analyze your invoices online, and submit and manage billing inquiries and disputes.
• Robust Reporting:Available in real-time or near real-time, you can view, export, and analyze network performance, usage, utilization, CDRs and other data for your services using standard and custom reports.
CONVENIENCEAnytime, anywhere access; efficient, faster, fewer clicks
CONTROLWhat you want, when you want it, how you want it
CONFIDENCEReliable and secure,
a solution you can depend on
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The Trusted ProviderLevel 3 provides telecommunications services to business, content, wholesale and government customers including:
• 9 of the top 10 U.S. banks
• 9 of the top 10 U.S. cable providers
• Top U.S. broadcast networks
• 9 of the top 10 U.S. Internet service providers
• 9 of the top 10 carriers in Europe
• 4 out of 5 of the top U.S. wireless service providers
• Largest social networking sites
• More than 200 U.S. federal agencies and divisions
• 18 of the world’s top 20 telecom carriers
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Why Level3?
The Solutions You Want.
Comprehensive IP communications, managed network and IT infrastructure solutions.
The Support You Need.
Our employees are passionate about providing the best customer experience.
The Performance You Expect.
Our network has the proven performance, reliability and reach to support the needs of the most demanding businesses.
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Small enough to know we need our customers
Large enough to provide to provide the breadth and depth of an unparalleled network in the marketplace