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Cengage EducationA member of Open Colleges

Welcome to OpenSpace

OpenSpace is our virtual campus. It is our online space for students, tutors and staff to interact. It provides you with a secure, interactive learning environment that allows you to access a wealth of learning resources, including your course materials, activities and assessments.

OpenSpace enables you to interact and engage with your trainers, submit assessments, view your grades and access our extensive online libraries. You can catch up with other students through student forums and lounges and find a study buddy. Importantly, OpenSpace also includes a knowledgebase of frequently asked questions, online enquiry forms and much more.

In planning the development and launch of OpenSpace, we took on board feedback and suggestions from our students, trainers and staff in respect of the StudentPortal. In response to this feedback, OpenSpace has been designed to provide you with a more intuitive and engaging learning environment. OpenSpace aims to better connect you with your trainers and fellow students to create a rewarding online learning community. So, what’s new?

OpenSpace provides some important benefits to you. These include: Better Navigation OpenSpace includes more intuitive navigation enabling you to access your information more easily. Using the new ‘docking’ system, you can customise your learn-ing environment to meet your needs. More Functions OpenSpace incorporates a range of improvements in functionality. There is improved messaging with trainers and you can now control your own communication set-tings. OpenSpaces also provides you with the opportunity to store and manage your own files (such as draft assignments). Enhanced Support OpenSpace provides you with 24/7 access to a wide range of Frequent-ly Asked Questions (FAQs) as well as online access to our key forms and policies. You can also log and track any questions youhave directly in OpenSpace.

Your Feedback OpenSpace also includes the new Student Evaluation of Unit and Trainer (SEUT). This survey will provide us with invaluable feedback on your experiences within each Unit. We strongly encourage you submit a SEUT at the completion of each Unit. Over time you will also notice that we are including additional online resources and support materials within our courses. This is all part of our commitment toquality and continuous improvement. Should you have any questions or feedback regarding OpenSpace please feel free to contact us on 1300 650 011. I wish you all the best in your studies.

Anthony BohmCEO | Cengage Education

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Contents

Login p.3

A New Way to Navigate p.3

Tab Bar and Docking p.4

Home p.4

My Home p.4

Tags (Interests) p.4

Contact Us p.4

Search the FAQs

Knowledgebase p.5

Submit an Online Enquiry p.5

My Profile p.5

Forums p.5

Latest News p.6

Blogs p.6

The Student Lounge p.6

Messaging and My Contacts p.6

Messages p.7

Contact My Tutor p.7

Find a Study Buddy p.8

Online users p.8

View the Order of Studies p.8

View My Grades p.8

View My Payments p.8

Manage My Private Files p.8

My Units

(Learning materials) p.9

Search Online Libraries p.9

My Assessments p.9

Submit an Assessment Online p.10

View My Assessment

Feedback and Grade p.10

Student Evaluation Survey p.10

My Profile Settings p.10

Change My Password p.11

My Message settings p.11

Upcoming Events p.11

Calendar and Events p.11

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Instructions To login to OpenSpace• Open your web browser and enter the following address https://learning.cengage.edu.au • We recommend you bookmark this page for future reference• To login, enter your Username and Password• Click the Login button

Forgotten your username or password?• Click Forgotten your username or password? link• Enter either your Username or Email address and click the Search button• If we can find you in the database, an email will be sent to your email address with the login intructions• If we can’t find you in the database, contact our Student Support Team on 1300 650 011

To log out from OpenSpace:• It is strongly recommend that you logout of OpenSpace when you have finished your session.• Click the Logout link in the top right of your screen

Login

A New Way to Navigate

Tab bar (“docked”)

Navigation Header

Middle Panel

Log out

Right barFooter: The footer contains

quick links to our Online Enquiry, FAQs and Policies

and Procedures.

Settings

Undock all

Left Bar

Component: Site wide

boxes such as Calendar,

Upcoming events etc. which are

located in either the left or right

sidebars

Excel FAQ

PDF

Report

Test

Word

Resource

Sound

Video

HTML

Gradebook

Upload Assignment

GradebookForum

Image

Glossary

InternalLink

External Link

Page Breadcrumb: You can click on the page breadcrumb to

navigate to that page.

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Tab Bar and Docking

About This exciting new feature allows you to control the space and layout of your page by allowing you to “dock” components, collapse them from the left or right sidebar, and move them to the Tab bar on the left of your screen. It keeps your screen nice and tidy yet allows you to access information when you need to.

Instructions To dock a component• Locate the component you wish to dock• Click icon• Your component will now appear on the left Tab barTo un-dock a component• From the left Tab bar click the component you with to un-dock• Click icon• Your component will now appear either on the left or right sidebarTo view a docked component• Use your mouse to hover over the docked component with your cursor• To close the view and return it to the tab, click iconTo un-dock all components on the Tab bar• Click icon at the bottom of the Tab bar

Home

About This is the site-wide home page of OpenSpace. All general institution announcements and important information is posted on this page.

Instructions Go to Navigation Home

My Home

About This is your individual user home page. The units you are enrolled in are displayed here.

Instructions Go to Navigation ▪ My home

Tags (Interests)

About Tags allow you to describe your interests in a way that is easy for people with similar interests to find them. You can also add tags to blogs.

Instructions To view site-wide tags, the “tag cloud”• Go to Navigation ▼ My Open Spaces ▪ Tags• The size of each tag is related to the number of items associated with it. The larger the tag, the more users associated with it.To search for a tag• Enter a search term in the Search box and click the Search button• The results matching your search will be returned. You can view any of the tags by clicking the relevant link.To add a tag to your list of interests• From the tag cloud click the Add “tag name” to my interests linkTo enter your interests (tags) to your profile• Go to Settings ▼ My profile settings ▪ Edit profile• In the Interests section enter your List of interests in the text box separated by commas. e.g. cycling, space travel • Click Update Profile button

Contact Us

About This page lists our key contact details for our support functions including student support and payment services.

Instructions Go to Navigation ▼ My Open Spaces ▪ Contact Us

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Search the FAQs Knowledgebase

About This is our knowledgebase of frequently asked questions (FAQs). It is a fantastic resource to quickly answer your questions. We recommend you use the FAQs before you log an Online Enquiry or before you contact our Student Support Team.

Instructions • Go to Navigation ▼ My Open Spaces ▪ FAQs• Enter a search term in the search for box• Click Find FAQ button• Click on any of the relevant FAQs for further information• Provide feedback to us on the FAQ by indicating if this FAQ helped answer your question• To view the FAQ click on the link• Some FAQs have related attachments which you can download• You can click on the Printable View button if you wish to print the particular FAQ

Submit an Online Enquiry

About If you have any questions, requests, suggestions or a complaint you can now submit them online using our online enquiry form. The enquiries are work flowed to our Student Support team who will respond to your enquiry within 2 business days.

Instructions To submit an Online Enquiry• Go to Navigation ▼ My Open Spaces ▪ Online Enquiry• Complete the fields on the form including a short subject header • Provide as much information as possible about your enquiry in the Description box• Click Submit Query button• You will receive an automated email from us to let you know we have received you online enquiry.• The email will contain your Online Enquiry reference number. Should you need to contact us about the enquiry please quote the reference number from this email.• If you need to provide further information to your submitted enquiry please do not submit another online enquiry. Forward the details from the automated email generated above containing your enquiry number in the email header and your additional information in the body of the email. This will be automatically added to your original enquiry. • You will be contacted either by phone or email with an answer to your enquiry by the Student Support team within 2 business days.

My Profile

About This is where you can view your personal OpenSpace portal profile.

Instructions Go to Navagation ▼ My Profile ▪ View ProfileThis is a view only page. To edit your profile go to Settings ▼ My profile settings ▪ Edit profile

Forums

About This is where you can view your forum posts and discussions. A forum is an area where students and staff can post announcements or create a discussion topic. This is a great place for students to share their thoughts and student experiences. There are 3 main types of forums, site-wide forums, course forums and unit forms.

Instructions To view your Posts• Go to Navigation ▼ My profile ▪ Forum posts ▪ PostsTo view your Discussions• Go to Navigation ▼ My profile ▪ Forum posts ▪ DiscussionsTo search forums• Enter a search term in the search forums component• Click Go buttonTo locate a unit forum go to Navigation ▼ My units ▪ Forum name

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The Student Lounge

About The Student Lounge is where you will find general student resources available to assist you with your studies. They include How-to videos, communication tools, study calculator, handbooks, forms, study tips and other resources.

Instructions There are a number of ways to reach the student lounge:• Go to Navigation ▪ My home and click the Student Lounge OR• Go to Navigation ▼ My profile ▪ Order of studies and click the Student Lounge OR• Go to Navigation ▼ My units ► Student Lounge

Blogs

About Blogs are a personal online space where you can enter commentary about a particular subject, news or activity. Blogs are designed to be interactive. Other users can post comments and messages to the blog.

Instructions To view all of your blog entries• Go to Navigation ▼ My profile ▼ Blogs ▪ View all of my entriesTo add a new blog entry• Go to Navigation ▼ My profile ▼ Blogs ▪ Add a new entry• In the General section enter the following information: Title for blog entry, Blog entry body, add an Attachment (optional), Publish to Yourself (draft) or Anyone on this site.• Click Save changes button

To change your blog preferences• Go to Settings ▼ My profile settings ▼ Blogs ▪ Preferences set the number of blog entries per page ▪ External blogs view an external blog ▪ Register an external blog register an external blog site

Messaging and My Contacts

About Messages are where you can contact other students and manage your list of contacts.

Instructions To view your contacts or recent notifications and conversations• Go to Navigation ▼ My profile ▼ Messages• From the drop down menu you can select either: - My contacts – a list of all your current contacts. The user online status is visible. - Recent notifications – a list of recent notifications such as assessment graded alerts and forum replies - Recent conversations – a list of all your recent conversations - Units…Unit name – provides a list of all contacts associated with the relevant unit regardless of whether they are one of your contacts or not

Latest News

About This is where site-wide news and announcements are made which belong to the forum site news.

Instructions To view the detail of a topic• Click on more…To view older topics• Click on Older topics…

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Instructionscont.

To view your contacts or recent notifications and conversations• Go to Navigation ▼ My profile ▼ Messages• From the drop down menu you can select either: - My contacts – a list of all your current contacts. The user online status is visible. - Recent notifications – a list of recent notifications such as assessment graded alerts and forum replies - Recent conversations – a list of all your recent conversations - Units…Unit name – provides a list of all contacts associated with the relevant unit regardless of whether they are one of your contacts or not

To search for a contact (student or tutor)• Go to Navigation ▼ My profile ▼ Messages• Click the Search button• In the text box enter the name of the person to search and click Search people and messages button• All the users matching the search criteria are returned

To send a message to a contact• Select the person you would like to send a message to by clicking on their name • In the message screen type in what you would like to say in the Message text box• Click Send message button

To manage contacts:• Add contact icon to your My Contacts list• Remove contact icon from your My Contacts list• Block contact icon from contacting you• View Message history icon related to a contact

To prevent non-contacts from messaging you• Go to Settings ▼ My profile settings ▪ Message settings• In the General settings section, check the Prevent non-contacts from messaging me box

Messages

About This is where all your messages are displayed.

Instructions If you have a new message and you are logged in· You will have a small popup box appear, click on the Go to messages link or the Ignore link to ignore the message. If you ignore the message you can return at a later date to view it.

If you have pending messages that are unread· They will appear in the Messages component with the name of the user and the number of messages pending against that user· If you have no pending messages you will see the notification No messages waiting

To view messages· Click on Messages Messages settings· Go to Settings ▼ My profile settings ▪ Message settings

Contact My Tutor

Instructions There are three ways to send a message to your tutor, 1. Search and message your tutor using the above steps or from your Contacts List at Navigation ▼ My profile ▪ Messages OR 2. Go to the unit you are studying Navigation ▼ My units ► Unit name and click the Contact your tutor [Tutor Name] via messaging link which appears at the top of every unit page OR 3. Go to the unit you are studying Navigation ▼ My units ► Unit name ► General ► Contact your tutor [Tutor Name] via messaging

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Find a Study Buddy

View the Order of Studies

View My Grades

View My Payments

About This feature allows you to search and make contact with other students studying in your course.

Instructions To search for a Study buddy• Go to Navigation ▼ My profile ► Study buddy• From the Unit drop down menu select the unit for which you wish to find a study buddy• In the Max distance (kms) either select unlimited (recommended) or restrict to only search for students who live a certain distance from your postcode• Click the Search button• All the potential “Study buddies” who match your search criteria will be displayed• To make contact with a student in the list, click on the person’s name or check multiple users to send multiple invites• Click the Send invites to selected button at the bottom of the page• In the message screen you can use the default message or further personalise the message• Click Send invites button• You can also add your Study Buddy to your contacts list by clicking the Add contact link directly under the person’s profile picture.

To opt out of being a Study buddy• If you do not wish to be contacted for Study buddy requests adjust your Message settings at: Settings ▼ My profile settings ▪ Edit profile OR Settings ▼ My profile settings ▪ Message settings

About The Order of studies page displays all the units you are currently enrolled in and the related assessments for your course, along with any grades you have been awarded.

Instructions Go to Navigation ▼ My profile ▪ Order of studies

About The Grades link displays the Order of studies page which shows any grades awarded next to your assessments.

Instructions Go to Navigation ▼ My profile ▪ Grades

About The Payments page displays all payments you have made, your next payment date and the outstanding balance on your course.

Instructions Go to Navigation ▼ My profile ▪ Payments

Online users

About Online users display the active online users who are logged in.

Manage My Private Files

About My private files are where you can store files related to your course, such as assignments and notes, and which can be accessed from anywhere you have an internet connection.

Instructions Go to Navigation ▼ My profile ▪ My private filesTo create a file folder• Click Manage my private files button• Click Create folder button• Enter a folder name

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Instructionscont.

• Click OK button

To manage folders• Click on the folder name• Select either Zip, Rename, Move or Delete

To add (upload) a file• Navigate to the folder you wish to save the file• Click Add… button• Select Upload a file• Click the Browse… button to search and locate the Attachment• Enter a name for the file in the Save as text box. It is strongly recommended that assessments are saved with the assessment code.• Click Upload this file button• The maximum file size is 100MB.

To manage files • Click on the file name• Select either Download, Rename, Move or Delete • To download all files click Download all button

My Units ( Learning materials)

About This is where you can view all current units available in your course. Your units contain all the learning materials, assessments and resources required to complete the course. Additionally you gain access to the student libraries and links to contact your trainer.

Instructions To access your learning materials, student lounge or forums for a unit:• Go to Navigation ▼ My units ► Unit name • Navigate through the topics on the page

To access individual learning materials for a unit direct from the navigation tree• Go to Navigation ▼ My units ► Unit name ▼ General ▪ Item An item may include one or more of the following items, web links to workbooks and activities, assessments, forms, videos, course forum, contact my tutor or web links.

To view or search contacts related to a unit• Go to Navigation ▼ My units ► Unit name ▼ Participants

Search the Online Libraries

About You have 24/7 access to the vast resources of Gale, one of the world’s largest online libraries. There’s no need to go to the library to research your assignments because you can access the entire library from your computer. The online library contains millions of articles, covering everything from business and healthcare to technology and general interest subjects.

Instructions · Navigate to your unit, go to Navigation ▼ My units ► Unit name· Click the Search library search link which is available in the sidebar

My Assessments

About Assessment are required to be completed for your course and must be submitted for grading.

Instructions You can locate your assessments using any of the following steps: 1. Go to Navigation ▼ My profile ▪ Order of studies and click on the relevant assessment OR 2. Go to Navigation ▼ My profile ▪ Grades and click on the relevant assessment OR 3. Go to Navigation ▼ My units ▼ Unit ▼ General ▪ Assessment name OR 4. Go to Navigation ▼ My units ▼ Unit and click on the relevant assessment from the page

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View My Assessment Feedback and Grade

Submit an Assessment Online

About Once your trainer has graded your assessment, depending on your Message settings, you will receive a popup message and/or an email notification.

Instructions To view your assessment grade and feedback navigate to the assessment using one of the methods above. Refer to My Assessments.• The trainer feedback and grade is displayed under the Submission feedback heading.

About This feature allows you to electronically submit your unit assessments for grading. This is the preferred method for assessment submission for all students.

Instructions Navigate to the assessment, refer to My Assessments

On the assessment page, upload files by clicking the Add… button• Click Upload a file link on the left• Click Browse button and select your assessment file or locate the file from your Private files• Click Upload this file button• Click Save changes

Add a Note to your assessment submission (optional)• Click the Edit button, located under the Notes heading• Type your message into the text field• Click Save changes button

To send assessment for marking• Double check you are submitting the correct assignment for marking. The breadcrumb at the top of the page displays the name of the assessment you are submitting.• Click the Send for marking button

If you have submitted the wrong assessment• We strongly recommend you save the assessment file name as the assessment code to avoid submitting the wrong assessment.• Log an Online Enquiry providing details on which assessment you submitted incorrectly and the name of the correct assessment.• We will action your request and send an email confirmation when complete.

Student Evaluation Survey

About The Student Evaluation of Unit and Trainer (SEUT) survey is a key survey instrument to elicit feedback from you on our teaching and learning and student support services. This information will provide input to our quality and continuous improvement strategies.

Instructions The survey should take no more than 5 minutes to complete. Your feedback remains anonymous and results are aggregated to a course and faculty level. Once you have submitted the assessment for the unit you will be sent a notification to complete the survey.• Go to Navigation ▼ My units ► Unit Name• Click on Student Evaluation of Unit and Trainer survey link which is at the top of the unit page• Answer each question in the survey• Add any additional comments in the text boxes• Click Submit questionnaire buttonYour feedback remains anonymous and is reported at an aggregated level.

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Change My Password

About This is where you can change or reset your OpenSpace password.

Instructions Go to Settings ▼ My profile settings ▪ Change passwordThe password must have at least 7 characters, at least 1 digit(s) • Enter your current password • Enter your new password • Re-enter you new password • Click Save changes button

My Message settings

About Message settings allow you to manage how you would like to receive messages and notifications, set an alternate email address to receive notifications to and opt out of being a Study buddy.

Instructions Go to Settings ▼ My profile settings ▪ Message settings

Notifications are configured as either popup notifications or emails or both depending on whether you are online or offline. We strongly recommend the Assignment and the Essay graded notifications are set as both Popup and Email when you are logged in.

Set your notification methods• For each setting, tick the box for each notification option• Click Update profile button• If you do not want to recieve the daily forum digest un-tick the settings for Subscribed forum postsTo set an alternate email address for notifications• Enter an alternate email address into the Send email notifications to text box.• Click Update profile button

To prevent non-contacts from messaging you• Check the Prevent non-contacts from messaging me box

To set your Study buddy permissions• If you wish to be contacted as a Study buddy – tick the Ok for Study buddy box• If you do not wish to be a Study buddy - un-tick the Ok for Study buddy box

My Profile Settings

About This is where you manage all your user profile settings.

Instructions Go to Settings ▼ My profile settings ▪ Edit profileGeneral• First name, Surname, Username, Email address, Suburb, Country, Mobile Phone Number, Address, State, Postcode

• Timezone –The default is the Server’s (your computer’s) local time• Preferred language – select a preferred language. The default is English.• Description – enter a description about yourself. This appears on your user profile page.

Email settings• Email display: choose to allows users to see your email address or hide from users• Email format: chose whether to send and receive emails as plain text or HTML format• Email digest type: chose how you wish to receive daily digests

Forum settings• Forum auto-subscribe: allows you to auto-subscribe you to any forum you post to• Forum tracking: allows you to keep track and highlight your posts

User picture Add a picture to your user profile (optional)

Interests List of interests - add a list of interests (tags) – refer to Tags (Interests)

• OK for Study buddy – select this checkbox if you want to be contacted as a Study buddy. Optionally un-tick this box if you do not wish to be contacted as a Study buddy.

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Upcoming Events

About This is a summarised display of your upcoming calendar events.

Instructions Go to the calender…• Click the link Go to the calender…To create a new event• Click the link New event…• For instructions go to Calendar and EventsTo set your calendar permissions• For instructions go to Calendar and Events

Calendar and Events

About The calendar can be used to manage events and reminders such as assessment dates, forum discussion dates or meeting dates. This is an excellent resource to help you manage and set learning goals.

An event can either be a date (for tasks and reminders) or a date or time (for meetings and appointments). The different types of events are colour coded as: n Global – site-wide events n Group – student group or cohort events n Unit – specific unit date typically set by the trainer. Include trainer availability. n User – set by you, your personal dates and reminders

Instructions Go to the calender• From Upcoming events, click the link Go to the calender…• Your scheduled meetings are displayed

To create a new event• Click New event button from the calendar page or from Upcoming events New event… link• Type of event defaults to User• Enter a name for the event and a description• Enter the Date for the event• Duration – if this is a reminder task then it is set without duration. If this is a meeting that has a defined start and end time then click until and enter the duration of the meeting in minutes and adjust the start time next to the meeting date• You can also set recurring meetings by clicking Repeat this event and enter the number of weeks• Click Save changes button

To manage events, locate the calendar event and• Delete - click

• Edit - click • Export - Click the Export calendar button• Filter – Click on . To remove filter click on .

To set your calendar preferences• Go to the calendar > Upcoming events, click the link Go to the calender…• Click the Preferences… button• You can edit any of the following settings: Time display format (12AM/PM or 24 hour), First day of week, Maximum upcoming events – sets the number of events to display in the Upcoming events component, Upcoming events look-ahead – set the number of days ahead to display in your Upcoming events component, Remember filter settings – if set to Yes it will remember any filter setting you set next time you login• Click Save changes button