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App Guide v1.8 Welcome to Swift Command This document will show you how to connect the Swift Command App to your Caravan or Motorhome and then explain the key features and their operation. Control the water pump and view tank information Manage your system power, select the battery or enable the current limiter Control your lighting and adjust dimmer levels Control the heating, set the timer and configure the power source Jump to the remote app to locate your vehicle, review past locations, remotely view system levels & information, view system historical data and contact your dealer For 2017 vehicles, Swift Command now includes a Thatcham Category 6 tracking device
Transcript
Page 1: Welcome to Swift Command - Microsoft Azure€¦ · Welcome to Swift Command This document will show you how to connect the Swift Command App to your Caravan or Motorhome and then

App Guide v1.8

Welcome to Swift Command

This document will show you how to connect

the Swift Command App to your Caravan or

Motorhome and then explain the key features

and their operation.

Control the water pump and

view tank information

Manage your system power,

select the battery or enable

the current limiter

Control your lighting and

adjust dimmer levels

Control the heating, set the

timer and configure the

power source

Jump to the remote app to locate your vehicle,

review past locations, remotely view system levels

& information, view system historical data and

contact your dealer

For 2017 vehicles, Swift

Command now includes

a Thatcham Category

6 tracking device

Page 2: Welcome to Swift Command - Microsoft Azure€¦ · Welcome to Swift Command This document will show you how to connect the Swift Command App to your Caravan or Motorhome and then

App Guide v1.8

Connecting to your Caravan or Motorhome

Firstly, you will need a compatible Bluetooth 4.0 device. Swift Command uses the latest

Bluetooth 4.0 BLE (Bluetooth Low Energy) technology, so please check your phone or tablet

specification. Most devices produced in the last 2 years use Bluetooth 4.0.

Secondly, you need to install the Swift Command App. Head to the

Apple or Android store and search for Swift Command , or alternately

click the link on the left. Follow any onscreen advice.

Next you need to be inside your Caravan or Motorhome

with the EC600 system powered up and the control

panel over the door switched on. Please refer to the

relevant section of your handbook to familiarise yourself

with the operation of the control panel.

Now please refer to the relevant following page for your device type, Android or Apple iOS.

Using the arrow keys scroll to the system settings, press

the select button and then scroll again to Bluetooth Pair?

Press the select button to start pairing. The power

button LED will start to flash. You now have 1 minute to

complete the pairing process on your device.

Page 3: Welcome to Swift Command - Microsoft Azure€¦ · Welcome to Swift Command This document will show you how to connect the Swift Command App to your Caravan or Motorhome and then

App Guide v1.8

Using the App for the first time - ANDROID

If the device does not connect please check

that the control panel is still in pairing

mode and try again.

If at any time you leave your Caravan or

Motorhome the App will automatically

disconnect. When you arrive back you will

see that the connection icon has a red

cross. You can simply press on the

connection icon to reconnect automatically.

You can now start the Swift Command App and press the

Bluetooth button to go to the connection screen. Press the

Search for Control Panel button to list available connections.

Go to your device settings and select the Bluetooth section. If Bluetooth is

turned off, turn it on. Your device should start searching for Bluetooth

devices and SWIFT_BLE should be listed in the available devices section.

Press on SWIFT_BLE to select it and your device will then connect.

The Bluetooth Paring on the Control Panel will now complete and the power

LED will stop flashing. Pairing is now finished and you can exit the Bluetooth

section.

Press on the listed SWIFT_BLE result to select it.

Not ConnectedConnected

Good signal Poor signal No signal

The App will now connect and this will be shown on the

connection icon at the bottom of the App screen.

Page 4: Welcome to Swift Command - Microsoft Azure€¦ · Welcome to Swift Command This document will show you how to connect the Swift Command App to your Caravan or Motorhome and then

App Guide v1.8

Using the App for the first time – APPLE iOS

You can now start the Swift Command App and press

the Bluetooth button to go to the connection screen.

Press the Search for Control Panel button to list

available connections.

If at any time you leave your Caravan or Motorhome the App will

automatically disconnect. When you arrive back you will see that

the connection icon has a red cross. You can simply press on the

connection icon to reconnect automatically.

The App will start scanning for the control panel and will list the

results under the search button. Press on the listed result to select

it.

Not ConnectedConnected

Good signal Poor signal No signal

The App will now pair and connect and this will be shown on the

connection icon at the bottom of the screen.

If the device does not connect please check that the control panel

is still in pairing mode and try again.

Page 5: Welcome to Swift Command - Microsoft Azure€¦ · Welcome to Swift Command This document will show you how to connect the Swift Command App to your Caravan or Motorhome and then

App Guide v1.8

Power Control screen operation

Press the Power Control button to

go to the Power Control and

Information screen.

Use the Battery buttons to

select which battery you would

like to use (or charge). The

selected battery is indicated by

the lit blue button.

Under the row of buttons you will find the power

information bar graphs. These show the battery

voltages, current to / from the selected battery,

current from the solar panel (when fitted) and AC

230V current being used from the site supply or

generator.

Information on this screen refreshes as the screen is

opened and then about every 15 seconds. If you

would like to see a faster update you can turn on

the Live Update feature by pressing the Live

Update button. Other buttons are disabled during

live update.

Use the Power button to turn the power on or off

within your Caravan or Motorhome. This works in the

same way as the power button on the control panel.

Power on is indicated by the lit blue button.

Use the AC

Limit button

to turn the

Mains 230V

current limiter

on / off.

Page 6: Welcome to Swift Command - Microsoft Azure€¦ · Welcome to Swift Command This document will show you how to connect the Swift Command App to your Caravan or Motorhome and then

App Guide v1.8

Water System operation and information screen

Press the Water System button to go to the

Water System and Information screen.

Here you will find a collection of information relating to the

water system and its operation.

Press the Pump button to turn on / off the water pump.

Pump on is indicated by the lit blue button.

Temperature and Humidity information

is shown at the top of the screen.

The left box shows the Internal

temperature in degrees Celsius.

The centre box shows the Internal

Humidity as a percentage.

The right side box shows the External

Temperature.

Use the Tank Fill button on your Caravan to turn

on / off the automatic filling of the onboard water

tank from the external container.

Use the Tank Heater button on your Motorhome to

turn on / off the anti-frost heaters in the water tanks.

Note, Caravans have a Tank Fill button and Motorhomes have

a Tank Heater button.

Turn the Warning button on to receive a warning at the

control panel when the fresh water tank is low, or in a

Motorhome if the waste water tank is full.

See your handbook for additional information.

Page 7: Welcome to Swift Command - Microsoft Azure€¦ · Welcome to Swift Command This document will show you how to connect the Swift Command App to your Caravan or Motorhome and then

App Guide v1.8

Lighting operation and information screen

Press the Lighting button to go to the Lighting and Information screen.

Here you will find a number of

controls for the lighting system.

The 5 buttons can be used to turn

on / off the relevant items. On is

indicated by the lit blue button.

These include the Interior lighting,

the outside Awning light, the inside

Entry light and the 2 dimmable

lighting circuits.

You can also adjust the lighting

level of the dimmable lights by

sliding either of the level controls.

Press the selection dot and slide to

the left or right.

Please note that as the control panel only has one dimmer button

if you make a change at the control panel this will affect both

channels and set them to the same level.

Page 8: Welcome to Swift Command - Microsoft Azure€¦ · Welcome to Swift Command This document will show you how to connect the Swift Command App to your Caravan or Motorhome and then

App Guide v1.8

Press the Heating button to go to the Heating System and Information screen.

This screen will configure itself to match the

heating system fitted to your vehicle.

Temperature and Humidity information is shown

at the top of the screen.

The status bar shows the current status of the

heater.

The control buttons provide control of the

heater features and settings.

The final section shows the timer settings for

every day or individual days, and allows the

settings to be adjusted and saved to / loaded

from your vehicle.

Heating System - Overview

Here you will find a number of

controls for the heating system.

Page 9: Welcome to Swift Command - Microsoft Azure€¦ · Welcome to Swift Command This document will show you how to connect the Swift Command App to your Caravan or Motorhome and then

App Guide v1.8

Alde Heating System operation and information screen (1 of 3)

To switch to manual control (if you want to use the Alde control panel) press the Manual button. In

manual mode the EC600 system and the App do not control the heating system.

To enable EC600 and App control of the heating system select one of the Timer buttons. Timer x1 is the

simplest mode as you have 4 timer events during the day and these are applied every day. Timer x7

gives you more control as you can set 4 timer events for each day of the week.

Active control buttons are shown in blue, inactive buttons are shown in grey.

Press the Timer x1 button to set times for all days.

Press Timer x7 to set times for each day of the week.

The information in the lower half of the screen will

change depending on which Timer setting you choose.

Press the select arrow to set the hour, minute,

heating temperature and water heater mode for each

timer event.

You can also use the additional buttons to copy the

current day to the next, copy the current day to all

days, reload the setting from your vehicle, or save the

setting back to your vehicle.

Page 10: Welcome to Swift Command - Microsoft Azure€¦ · Welcome to Swift Command This document will show you how to connect the Swift Command App to your Caravan or Motorhome and then

App Guide v1.8

Alde Heating System operation and information screen (2 of 3)

Energy selection and

Override settingsPress the Gas button to turn Gas

usage on / off.

The Override feature can be used to override any existing time /

temperature for a fixed period. This is ideal if you want to temporarily

increase the temperature for a short period without changing your main

heater settings. Press the Override button and enter the required settings

in the popup box. Press the Start button to the override settings.

Press the Electric button to turn Electric on at 1KW, press the

button again to change to 2KW, press the button again to

change to 3KW and press the button a final time to turn Electric

off. Note that the selected KW setting is shown within the Electric

button by the strike symbol.

Before you can set the timers you need to select the energy

setting for the air and water heaters.

Page 11: Welcome to Swift Command - Microsoft Azure€¦ · Welcome to Swift Command This document will show you how to connect the Swift Command App to your Caravan or Motorhome and then

App Guide v1.8

The Status Bar shows the current status of the heater.

Alde Heating System operation and information screen (3 of 3)

Heater Status bar

The left section of the bar shows the status of the space heating, indicated by the rising

heat icon. If the space heating is set to be on then the adjacent icon will show a blue

operating arrow. If the space heating is set to be off then the icon will show a grey

stopped symbol (square within a circle).

The right section of the bar shows the status of the water heating, indicated by the

water waves icon. If the water heating is set to be on then the adjacent icon will show a

blue operating arrow. If the water heating is set to be off then the icon will show a grey

stopped symbol (square within a circle).

Page 12: Welcome to Swift Command - Microsoft Azure€¦ · Welcome to Swift Command This document will show you how to connect the Swift Command App to your Caravan or Motorhome and then

App Guide v1.8

Truma Heating System operation and information screen (1 of 3)

To switch to manual control (if you want to use the Truma control panel) press the Manual button. In

manual mode the EC600 system and the App do not control the heating system.

To enable EC600 and App control of the heating system select one of the Timer buttons. Timer x1 is the

simplest mode as you have 4 timer events during the day and these are applied every day. Timer x7

gives you more control as you can set 4 timer events for each day of the week.

Active control buttons are shown in blue, inactive buttons are shown in grey.

Press the Timer x1 button to set times for all days.

Press Timer x7 to set times for each day of the week.

The information in the lower half of the screen will

change depending on which Timer setting you choose.

Press the select arrow to set the hour, minute,

heating temperature and water heater mode for each

timer event.

You can also use the additional buttons to copy the

current day to the next, copy the current day to all

days, reload the setting from your vehicle, or save the

setting back to your vehicle.

Page 13: Welcome to Swift Command - Microsoft Azure€¦ · Welcome to Swift Command This document will show you how to connect the Swift Command App to your Caravan or Motorhome and then

App Guide v1.8

Truma Heating System operation and information screen (2 of 3)

Energy selection and

Override settings

The Override feature can be used to override any existing time /

temperature for a fixed period. This is ideal if you want to temporarily

increase the temperature for a short period without changing your main

heater settings. Press the Override button and enter the required settings

in the popup box. Press the Start button to the override settings.

Before you can set the timers you need to select the energy

setting.

Press the Energy button to cycle through the heater energy

settings. The possible options are; Gas, Mix1 (Gas & Electric

1KW), Mix2 (Gas & Electric 2KW), Electric 1KW or Electric 2KW.

Note that the selected KW setting is shown within the Electric

button by the strike symbol.

Page 14: Welcome to Swift Command - Microsoft Azure€¦ · Welcome to Swift Command This document will show you how to connect the Swift Command App to your Caravan or Motorhome and then

App Guide v1.8

The Status Bar shows the current status of the heater.

Truma Heating System operation and information screen (3 of 3)

Heater Status bar

The left section of the bar shows the status of the space heating, indicated by the rising

heat icon. If the space heating is set to be on then the adjacent icon will show a blue

operating arrow. If the space heating is set to be off then the icon will show a grey

stopped symbol (square within a circle).

The right section of the bar shows the status of the water heating, indicated by the

water waves icon. If the water heating is set to be on then the adjacent icon will show a

blue operating arrow. If the water heating is set to be off then the icon will show a grey

stopped symbol (square within a circle).

Page 15: Welcome to Swift Command - Microsoft Azure€¦ · Welcome to Swift Command This document will show you how to connect the Swift Command App to your Caravan or Motorhome and then

App Guide v1.8

Whale Heating System operation and information screen (1 of 3)

To switch to manual control (if you want to use the Whale control panel) press the Manual button. In

manual mode the EC600 system and the App do not control the heating system.

To enable EC600 and App control of the heating system select one of the Timer buttons. Timer x1 is the

simplest mode as you have 4 timer events during the day and these are applied every day. Timer x7

gives you more control as you can set 4 timer events for each day of the week.

Active control buttons are shown in blue, inactive buttons are shown in grey.

Press the Timer x1 button to set times for all days.

Press Timer x7 to set times for each day of the week.

The information in the lower half of the screen will

change depending on which Timer setting you choose.

Press the select arrow to set the hour, minute,

heating temperature and water heater mode for each

timer event.

You can also use the additional buttons to copy the

current day to the next, copy the current day to all

days, reload the setting from your vehicle, or save the

setting back to your vehicle.

Page 16: Welcome to Swift Command - Microsoft Azure€¦ · Welcome to Swift Command This document will show you how to connect the Swift Command App to your Caravan or Motorhome and then

App Guide v1.8

Whale Heating System operation and information screen (2 of 3)

Energy selection and

Override settings

Before you can set the timers you need to select the energy

setting for the air and water heaters.

Press the Air button to cycle through the air heater energy

settings. The possible options are; Off, Fan only, Gas, Electric

1, Electric 2 or Electric 3.

Press the Water button to cycle through the water heater

energy settings. The possible options are; Off, Gas, Electric 1,

Electric 2, Mix1 or Mix2.

The Override feature can be used to override any existing time /

temperature for a fixed period. This is ideal if you want to temporarily

increase the temperature for a short period without changing your main

heater settings. Press the Override button and enter the required settings

in the popup box. Press the Start button to the override settings.

Page 17: Welcome to Swift Command - Microsoft Azure€¦ · Welcome to Swift Command This document will show you how to connect the Swift Command App to your Caravan or Motorhome and then

App Guide v1.8

The Status Bar shows the current status of the heater.

Press on the bar for more information.

Whale Heating System operation and information screen (3 of 3)

Heater Status bar

The left section of the bar shows the status of the space heating, indicated by the fan blower icon. The

right section of the bar shows the status of the water heating, indicated by the water waves icon. The

other icons indicate the following:

A green OK icon indicates that the heater is error free. If an error does occur the error

number will be shown in red. Press on the status bar to show details of the error.

If the heater is set to be on then the adjacent icon will show a blue operating arrow. If

the heater is set to be off then the icon will show a grey stopped symbol (square within

a circle).

If the 230V mains supply is present at the heater then this icon will be blue, if the

supply is not available then the icon will be grey.

If the gas burner is operating within the heater then this icon will be blue, if the burner

is off then the icon will be grey.

Page 18: Welcome to Swift Command - Microsoft Azure€¦ · Welcome to Swift Command This document will show you how to connect the Swift Command App to your Caravan or Motorhome and then

App Guide v1.8

With your caravan connected to your car and the engine started, the screen

will show the ATC status at the top of the screen. The icon colour matches

the colour of the LED indicator fitted to your caravan.

Al-Ko Automatic Traction Control (ATC 1 of 2)

This screen shows the Status of the ATC unit fitted to your

caravan and can be viewed in your vehicle whilst driving. Please

observe the rules and regulations for the use of mobile devices

whilst driving and do not operate other parts of the App.

If the ATC detects an error the status will

change to red and Error will be displayed.

You should investigate the cause of the error

as soon as possible.

This indicates that the App is

not connected or not

receiving data from the ATC.

This indicates that the ATC is

starting up and undertaking

a self test.

This indicates that the ATC is taking action to stabilise your caravan.

The amount of sway detected will be shown on the screen with an

increasing value from 0 through to 6 (as shown below).

If there is a delay starting the self test then

this warning would be shown.

Page 19: Welcome to Swift Command - Microsoft Azure€¦ · Welcome to Swift Command This document will show you how to connect the Swift Command App to your Caravan or Motorhome and then

App Guide v1.8

You can activate an additional alert which will warn

you of an error via your device notifications. Press

the button to activate or deactivate the alert.

Press the Al-Ko button to show additional system

data. Here you can see the number of ATC

Activations, the number of any Block-outs and

any Errors. You can also view the journey time

and the ATC supply voltage level.

Al-Ko Automatic Traction Control (ATC 2 of 2)

Press the Clear Current button to clear the current journey

history or press the Clear All button to clear all the data.

Note; Activations = the number of times the ATC unit has

activated to stabilise your caravan. Block-outs are the

number of times the ATC has paused operation for 10

seconds to prevent brake overheat. Errors are the number

of ATC system errors.

Page 20: Welcome to Swift Command - Microsoft Azure€¦ · Welcome to Swift Command This document will show you how to connect the Swift Command App to your Caravan or Motorhome and then

App Guide v1.8

Location and Remote features

Press the Remote Features button to go to the Location and Remote features screen.

Features on this screen need an internet connection so please ensure a network

connection is available on your device. You need to enter your Swift Command account

email and password on the account page before these features will be enabled.

Locate – Locate your vehicle and view

historical locations.

Levels – Remotely view system levels &

information.

History – View historical vehicle system data in

graphical format. Includes battery voltages,

temperatures and water tank levels.

Dealer – View your dealer contact details, with

links to their website, phone & email.

Web Portal – Access your account on the Swift

Command Portal.

Remote Control – The other buttons are used

to control the EC600 system remotely when

away from the vehicle. Press the power

button to start remote control.

Note: If you use the remote features part of the App whilst

connected via Bluetooth in your caravan or motorhome

the Bluetooth connection will be disconnected and

disabled for 5 minutes to avoid any conflicting signals.

Page 21: Welcome to Swift Command - Microsoft Azure€¦ · Welcome to Swift Command This document will show you how to connect the Swift Command App to your Caravan or Motorhome and then

App Guide v1.8

Location and Remote features - Locate

Press the Locate button to go to locate your vehicle or review historical locations and

system data.

When you access the

Locator screen the latest

position is shown

Click on the vehicle symbol

to view the time, date and

other data.

To view historical data, first

select a date and then click

the Get History button

Click the display filter and tick the

box to enable Dealer Locations

With dealer locations enabled, click the

green map pin to show the dealer contact

details. Click the Google Map view to jump

out of the App and view on Google Maps.

Page 22: Welcome to Swift Command - Microsoft Azure€¦ · Welcome to Swift Command This document will show you how to connect the Swift Command App to your Caravan or Motorhome and then

App Guide v1.8

Location and Remote features – Levels

Press the Levels button to remotely view system levels & information.

Press the Download Vehicle Levels button to retrieve the latest data from your vehicle.

The information is shown on one

long page, scroll down to view all of

the data.

Page 23: Welcome to Swift Command - Microsoft Azure€¦ · Welcome to Swift Command This document will show you how to connect the Swift Command App to your Caravan or Motorhome and then

App Guide v1.8

Location and Remote features - History

Press the History button to select and view vehicle system data.

The first step is to press the Download

Vehicle History button to download your

vehicles data.

Next press the Select Date button to select

a date range. You can use the preset

selections or set a from and to date from

the calendar picker. Press Apply to set the

date range.

Finally, press the Create Graphs button to

generate the graphs. At any point you can

change the date selection range and then

press Create Graphs again.

Press the (+) button to expand the required graph. When the

graph is open click the (-) button to collapse the graph.

On a touch screen device you can pinch to zoom in the chart

area.

Page 24: Welcome to Swift Command - Microsoft Azure€¦ · Welcome to Swift Command This document will show you how to connect the Swift Command App to your Caravan or Motorhome and then

App Guide v1.8

Location and Remote features - Dealer

Press the Dealer button to show your dealer contact details.

On the Dealer Info page you can click on the links provided to

go to the dealer website, call the dealer or send an email.

Click the Locate Dealer button to show a map view of the dealer

location.

Page 25: Welcome to Swift Command - Microsoft Azure€¦ · Welcome to Swift Command This document will show you how to connect the Swift Command App to your Caravan or Motorhome and then

App Guide v1.8

Location and Remote features – Remote Control

On the remote control screen you can use

the available buttons to control the related

features in your vehicle.

To connect to your vehicle press the Power

button.

Please note that if you are using the remote

control feature but are also still connected via

Bluetooth within your vehicle, the Bluetooth

connection will be switched off and disabled

for 5 minutes to prevent control conflicts.

The App will communicate with your vehicle

and then show the current on / off state of

each item. You can now use the buttons to

control the related items (which work in the

same way as they do in the main part of the

app).

Note; if you change the heating energy

source (electric and/or gas) when using the

override button these settings will remain

when the override period is complete.

Page 26: Welcome to Swift Command - Microsoft Azure€¦ · Welcome to Swift Command This document will show you how to connect the Swift Command App to your Caravan or Motorhome and then

App Guide v1.8

Swift Command Tracker by Sargent

Swift Command Tracker is built in to your vehicle and forms part of the Swift Command system.

The unit is Thatcham Category 6 approved, provides European coverage and is ready for use, all you need

to do is purchase a tracking subscription by visiting www.swiftcommand.co.uk The tracker may reduce your

annual insurance premiums and provides extra peace of mind for just £95 per year.

Operation

The Swift Command Tracker is easy

to operate as it is controlled by the

vehicle systems.

In a caravan the tracker is armed

when the Stinger 310 / 350 Alarm

System is armed. It is disarmed when

the alarm is disarmed.

If the caravan doesn t have an alarm

system fitted, a simple numeric

keypad is used to arm / disarm the

tracker. Enter your code followed by

the ON button to arm the tracker.

Enter your code followed by the OFF

button to disarm the tracker.

In a motorhome the tracker is

armed / disarmed by the ignition key.

When the ignition is turned off the

tracker is armed. When the ignition is

turned on the tracker is disarmed.

PrecautionsEvent of a Theft

If the vehicle is moved whilst the

tracker is armed the geo-fence

monitoring will trigger a theft event.

In addition to the above, in a caravan

with the Stinger 310 / 350 Alarm

System fitted, if the alarm is triggered

by internal movement or caravan

tilting the alarm monitoring will also

trigger a theft event.

The monitoring station will now

contact you to confirm the theft or

false alarm. You will be required to

confirm your identity against the

information you provided when you

subscribed.

If a genuine theft is confirmed the

monitoring station will liaise with the

police and keep you informed of

progress.

Note; during a theft event to comply

with legislation you will not be able to

manually locate your vehicle using

the Swift Command locate feature.

The Swift Command Tracker monitors

the leisure battery supply and if the

voltage falls below a set level or the

battery is removed this will trigger a

fault event.

If you plan to remove your battery for

maintenance or external charging

please contact the monitoring station

BEFORE removing the battery.

If you lose an alarm key fob you need

to contact Sargent for a replacement

and follow their instructions to

remove the lost fob from the system.

If you lose an ignition key you will

need to visit a Fiat dealer for key

replacement and removal of the lost

key.

Contact

Before contacting any of the

following please ensure you know

your caravan or motorhome serial

number. For caravans this is the last

10 digits if the CRIS number (like

SWG0123456). For motorhomes this

is the unique MH number (like

MH01234).

The Swift Command Tracker

monitoring station can be contacted

on 0345 6027302. The stations

operates 24 yours a day 7 days a

week.

Sargent customer support can be

contacted on 01482 678981 or via

[email protected]

Telephone lines are manned during

normal office hours.

Swift customer support can be

contacted on 01482 875740 during

normal office hours.

Page 27: Welcome to Swift Command - Microsoft Azure€¦ · Welcome to Swift Command This document will show you how to connect the Swift Command App to your Caravan or Motorhome and then

App Guide v1.8

Settings and information

There are a number of other screens used to support the App and these are detailed here.

Here you can access your account details.

[1] Enter your Swift Command email account and

password so that you can access your vehicles

information and location data. [2] Press the save

button top right when complete.

Here you can access your vehicles handbook along with any other relevant documents.

These documents are selected automatically based on your vehicles serial number and are

loaded to your device on first use. Please ensure you have an internet connection when first

accessing these documents.

Note; your mobile number and email address for notification must be entered on the Swift Command

portal, they can t currently be entered via the app.

[3] Press the Get Vehicle Details

button to retrieve your vehicle

details. If you have more than one

vehicle they will appear in a list.

[4] Press on the required vehicle to select it. It will then jump to the top of

the page to confirm selection. [5] Press the save button to complete.

Page 28: Welcome to Swift Command - Microsoft Azure€¦ · Welcome to Swift Command This document will show you how to connect the Swift Command App to your Caravan or Motorhome and then

App Guide v1.8

Alert Settings (1 of 2)

On this screen you can set and configure system alerts so that the system can email or text

message you when certain events occur. To use the features on this page your device will

need an internet connection.

The first step is to load the current system alerts by pressing the the load button. The alerts will

be loaded and displayed as shown below.

The first item in the list is used to enable or disable any alerts you have

set. This acts as a master on / off for all of the alerts. Please enable

the alerts before adjusting the individual settings.

This first alert relates to the alarm system in caravans. It can also be

used with aftermarket alarms in motorhomes when suitably wired.

Press the alert to adjust the settings.

All of the alerts work in a similar way.

To enable the alert select the maximum number of

emails and / or SMS text messages you would like per

day. These limits allow you to control how often you

will be contacted / disturbed by the alert. To disable

the alert set both items to off.

Note that the Alarm trigger and Leisure battery voltage alerts work even if the EC600 system is shutdown.

The other alerts need the EC600 system powered up to operate.

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App Guide v1.8

Alert Settings (2 of 2)

The external temperature alert and the external temperature with water

in the onboard tanks alert have an additional temperature parameter

that can be set.

To enable the alert select the maximum number of

emails and / or SMS text messages you would like per

day. Then select the required trigger temperature (2° C

through to -10° C).

Temperature alert example: if set at -1° the system will

alert you if the external temperature falls below -1° C.

Water tank temperature alert example: if set at -2° the

system will alert you if the external temperature falls

below -2° C when there is water in either or both of the

onboard water tanks.

The leisure battery and vehicle battery voltage alerts are enabled in the same way

as the other alerts by setting the maximum number of emails and / or SMS text

messages you would like per day. These alerts work from fixed system settings. If

the battery voltage falls below 11.3V or rises above 15.4V the alert will be

triggered.

Finally, when you have finished adjusting / setting the

alerts, press the save button to save the alert settings.

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App Guide v1.8

Other Links and Information

The Smart Command App also provides direct links to the following websites. Your device will require an

internet connection to use these links.

Here you can access the Swift Group website. Keep up to date with new and exciting

news from Swift.

Click this link to go direct to Swift TV. Relax, sit back and enjoy the latest news and

product reviews from the Swift TV channel.

Here is Swift Group's own dedicated social networking site where you can make friends,

exchange holiday stories, get tips on touring and ask Swift technical questions and advice.

Swift Connect is an online system, which provides each owner with a personal profile, with

the ability to make the experience of owning their caravan or motorhome even more

unique

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App Guide v1.8

Web Portal – Register and Login

Before you can use the Swift Command portal you need to register for an account at swiftcommand.co.uk

You need to provide an email address and

password which you will then use to login to Swift

Command. For security reasons your password

must contain at least one capital letter, one number

and one lowercase letter.

We also ask for your home address and phone

number should we need to contact you.

Finally you need to read and accept the Swift

Command terms of use by ticking the box.

Click the register button to complete the process.

Swift Command will now perform a security check

by sending a message to your email address. You

need to click the link in the message to activate

your account.

When activated you can proceed to login to Swift

Command by using the Login link (top right).

Enter your email address and password, tick the

optional remember me box if required and click the

Log In button to login.

When logged in, you can view or amend your

account details by clicking the Account Details link.

Click the Details button to amend or update your

details.

Your account will normally be created at the time of

purchase with help from your dealer, but here are

the instructions for reference.

Browse to swiftcommand.co.uk and click the Register

link (top right). Enter the required information into

the form.

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App Guide v1.8

Connectivity / Control Problems / Help

It is IMPORTANT that you have read the App User Guide before attempting to use the system . Please do not

dive in without understanding the Android or Apple iOS connection processes as these are different .

[1] Check system components

Ensure a leisure battery has been

fitted and that the mains powered

battery charger is turned on (if

required).

At the EC600 power supply unit, check that the system is powered up

(shutdown button in the IN position).

At the EC600 control panel turn the

power on, scroll to the EC620

screen, press the select button (right

arrow) to page through the system

information.

Check that the information matches

the following (or is a higher number).

90C90 (caravan)

91C91 (motorhome)

SW13

Mxxxxxxxxxxxxxxx (where the x s are

replaced by a long IMEI number, not just zero s).

If any of the numbers are lower than

those shown (or if the M number is

all zero s) please contact Sargent for

help. Phone support on 01482 678981 or email

[email protected].

[2] Check your device

Ensure you device supports Bluetooth 4.0 (often referred

to as BLE, Bluetooth Low Energy). If unsure use the BLE

Checker App from the App / Play store.

Make sure you have the latest version of the Swift

Command App (currently 7.0.1 on 20/7/16). To check this press the about button on the App home screen.

[3] Pair & connect your device

Follow the App User Guide instructions to pair your

device. This is a one off process and does not need to

be repeated once completed.

Do not get confused between the pair process and the

connect / re-connect process (especially on Apple iOS as

the same screen is used).

It is possible that the App may disconnect after the first

pairing, this is normal and does happen on some

devices. Please re-connect and continue to use the App.

If your device goes to sleep, the screen auto-locks, you

change to another App or another paired device

connects to the system the Bluetooth connection will be

disconnected. You will need to reconnect when you wish

to use the Swift Command App again.

If you use the remote features part of the App whilst

connected via Bluetooth in your caravan or motorhome

the Bluetooth connection will be disconnected and

disabled for 5 minutes to avoid any conflicting signals.

On iOS you can change the auto-lock time (settings/

general/auto-lock) or on Android you can change the

sleep time (settings/display/screen timeout, sleep or

similar).

[4] Bluetooth reset process

If you are still experiencing

Bluetooth connection problems

please follow the steps below:

At the control panel scroll up to

System Settings, press select and then scroll up to Bluetooth

Delete. Now press select again

to delete the current pairings.

Wait until the blue light stops

flashing, which indicates that

the current pairings have been

deleted.

Now on your device, make sure

the Swift Command App is

closed. Then in your devices

Bluetooth settings please

delete / forget the pairing to

SWIFT_BLE (this process varies

between Android versions and iOS so you may need to refer

to your device operating

instructions).

Now return to the control panel

and while still in the settings

menu scroll up to the Bluetooth

Pair item. Press the select

button to start pairing. Follow

the User Guide pairing process

which is also summarised next.

[5] Android pairing summary

You have 1 minute to complete the pairing

process.

In Bluetooth pairing SWIFT_BLE should be

visible as an available device. Click on it to

pair the device.

Pairing should now complete and the

control panel LED should stop flashing.

SWIFT_BLE should be listed in your paired

devices.

Now exit settings and open the Swift

Command App. Click the Bluetooth icon

and then the Search for Control Panel

button to list the available systems. Click on

the listed item to connect your device to the

EC600 system. Press the back button to

return to the home screen to use the App.

[6] Apple iOS pairing summary

You have 1 minute to complete the pairing

process.

In the Swift Command App click the Bluetooth icon and then the Search for

Control Panel button to list the available

systems. Click on the listed item to pair

your device to the EC600 system. Select

Pair when prompted by the popup box.

Pairing should now complete and the

control panel LED should stop flashing.

Pairing and connection is now complete

you press the back button to return to the

home screen to use the App.


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