Welcome to the Australian College of Commerce and...

Welcome to the Australian College of Commerce and Management

2 Welcome to the Australian College of Commerce and Management

elcome to the College, and congratulations on taking the next step in your personal and professional development. We know that the skills, knowledge and experience that you gain through completing your course will enhance your existing skills and

enable you to pursue your career goals and aspirations. In this Welcome Pack you will find useful information that will assist you in getting the best value from your College course. I trust that our teams will ensure that you have a positive College experience and we invite you to provide us with feedback at any time. Regards Chris Czarnosz Tracey Jones Manager of Training Services Manager of Training Services Business and Information Technology Finance and Accounting

Contents of the Welcome Pack WHAT TO DO NOW THAT YOU HAVE ENROLLED ........................................................... 3 Step 1. Log onto Webclass .................................................................................................... 3 Step 2. Complete ID Documents ........................................................................................... 3 Step 3. Download First Assessment ...................................................................................... 3 Step 4. Upload First Assessment .......................................................................................... 3 Step 5. Download Course Materials ...................................................................................... 3 CONTACT FROM THE COLLEGE ........................................................................................ 3 OBTAINING HELP ................................................................................................................ 3 MORE INFORMATION ON WEBCLASS ............................................................................... 3 INFORMATION ON MARKING ............................................................................................. 3 WEBCLASS QUICK GUIDE .................................................................................................. 4 Webclass Login Process ....................................................................................................... 4 Login Name ........................................................................................................................... 4 Webclass – Accessing and Submitting Assessments ............................................................ 5 Webclass User Guide ............................................................................................................ 5 IMPORTANT STUDY TIPS ................................................................................................... 6 STUDENT RESULT CODES ................................................................................................. 7 BACK UPS AND COPIES OF ASSESSMENTS .................................................................... 7 YOUR TEAM OF STUDENT ADVISERS............................................................................... 8

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WHAT TO DO NOW THAT YOU HAVE ENROLLED

Step 1. Log onto Webclass

Your course is an “on-line” course

supported by a dedicated Student Adviser whose role is to keep you on track and provide valuable assistance along the way.

Your enrolment confirmation email will

include logon details to your Webclass page.

Webclass is easy to use. Logon and

change your password to something you will remember. Don’t share your Password!

Step 2. Complete ID Documents

Print and have the ID documents that

have been emailed to you signed. (Copies can be obtained on Webclass if you don’t have them)

Scan and upload your ID documents

Step 3. Download First Assessment

Use Webclass to access your first

Assessment Task called “Multiple Information Systems”.

Download and save this Microsoft Word

Document to your computer.

Complete the questions by typing your

answers directly into the Word Document where indicated in the task.

Step 4. Upload First Assessment

Once you have completed your answers,

save the document, logon to Webclass and upload your first completed assignment!

Complete this within the first week of enrolment please!

Step 5. Download Course Materials

While on Webclass, download the

Workbook and Assessment Task for the next module listed in your timetable.

Complete modules in the order they are

listed on your timetable.

Ensure you save a copy of your submitted

files in a safe and secure folder!

As you complete each Assessment Task,

upload it to Webclass to be marked.

CONTACT FROM THE COLLEGE

Your College Student Adviser will contact you by phone or email in your first week of enrolment to clarify any questions you have about your enrolment and to introduce themselves. Your College Student Adviser will contact you approximately every 6 weeks to check in on your progress (more regularly for traineeships).

OBTAINING HELP

There is a dedicated team of qualified College Student Advisers to assist

you. To contact them:

T: 02 4225 9881 or 1800 686 883

E: [email protected]

In your email use the subject line Request for Assistance and your name. Include the best contact details and times to reach you. If your allocated Student Adviser is not available another qualified team member will assist you with your request. Assistance is normally available immediately but no later than 24 hours after your request.

MORE INFORMATION ON WEBCLASS

Webclass is simple to use. Logon and try the various menu options. The Webclass User Guide (available on the front page of Webclass) provides full details on how to:

Obtain Course Materials

Request a textbook

Upload assessment task answers

Look at timetables and due dates

INFORMATION ON MARKING

Marked tasks will be saved on your Webclass page. You can open and download them for review or safe keeping.

If you did not pass the first time – read the marker’s comments on what questions you need to revise, expand on or resubmit.

Simply open your own saved word copy (on your computer) and retype your new or updated answers for those requested questions and upload again on Webclass!

mailto:[email protected]


WEBCLASS QUICK GUIDE

Navigate to the following website address to access Webclass:

http://webclass.austcollege.edu.au/

Webclass Login Process

On the left hand side of the Webclass home page you will see the following login menu:

Webclass is the easy to use student online portal. It is the preferred way for students to access their course materials and lodge their assessment tasks. You will receive an email from the College once enrolled with your Username and Password. On the left hand side, you will see the following menu below.

Note that College staff does NOT know your user name or password. These are system generated. If you did not receive the email with your user logon – refer to the full Webclass User Guide to see how to create a Safe Sender in your email system; and how to request to be emailed your login details again.

Login Name

When you are logged in, you can see who you are logged in as by looking at the top right corner of the page. It will show a blue box similar to below with the Student’s First Name and Last Name displayed. For example:

Enter in the Username you have been assigned by the College (in your Enrolment email).

Enter in the Password you have been assigned by the College (in your Enrolment email).

Once both Username and Password fields have been entered, click Login.

If you have forgotten your Username or Password, click this link and follow the prompts.

http://webclass.austcollege.edu.au/


Webclass – Accessing and Submitting Assessments

Once you have successfully logged in, you will see the following menu on the left hand side

The Logout link when clicked will log you out of Webclass. Use of the College Website and Webclass is subject to the Terms of Use published on the website.

Webclass User Guide

A detailed Webclass User Guide is available on the front page of

Webclass. We recommend that you download it and review it if

you have any difficulties with Webclass.

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1) The Home link will display any news articles. 2) The Courses & Results link will allow you to view any courses you have completed with the College and your Results. 3) The Download Assessments link will allow you allow you to download Course Materials specific to your Course. 4) The Submit Assessment link will allow you to submit your Assessment online.

5) Some programs e.g CPD has quizzes

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6) The Training Plan and ID Docs links will allow

you to submit these documents.

7) This section allows you to check your progress and to send miscellaneous documents to the College. The Options link will allow you to change your password and show / hide the issuing history page.

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IMPORTANT STUDY TIPS

Study Tip 1. Download Course Materials From Webclass download the workbook and assessment for your next module. Start with modules in the order listed on your timetable. Create a folder on your computer where you keep your course materials.

Study Tip 2. Set some Study Timeframes Webclass will tell you how many weeks you have for each module. Now that you can see the Assessment Questions; set some goals eg to do Parts A – C in week 1; parts D – E in week 2 …. so that you make regular progress.

Study Tip 3. Read the Workbook in Small Parts and Answer Questions as You Go Now you are ready to start – identify what parts of the Course Workbook you should be focused on for the first part/s of your assessment. You will see this in the header of each Part of the Assessment).eg

Quickly read the questions in the first part/s of the assessment so that you are focused on the information you are seeking from the Course Workbook. The Assessment questions and activities are in the Word

document.

The questions are in same order as you will find the relevant

information for that question in the provided Workbook or

textbook.

The Assessment questions are in Parts – each part refers you to

the relevant section in the Workbook.

DON’T read the whole workbook in one go

DO read the assessment questions before reading the

related section of the workbook.

Complete the answers to the assessment questions by TYPING

your answers in the word document as indicated in the document

by “insert your answer here”.

Do not have separate documents as your assessment – insert the text and pictures into the

provided Word document (unless instructed otherwise). Later sections show how to do this.

The most efficient way to complete your module is to open the documents on your computer;

and use them simultaneously. See the later section on how to resize your windows to do this.

Make regular copies / back-ups of your work. See a later section on how to do this.

Study Tip 4. Answer the Questions as You Read the Workbook The assessment questions are mostly in the order the information is in the Course Workbook. This should allow you to type your answer to each question as you read through the workbook.

Study Tip 5. Keep it Simple. Use your Own Words Don’t overdo your answers. Aim to answer the question as quickly as possible, ensuring you address all parts of the question. Unless asked for theory or steps in a process, use your own words to explain what you have learnt from the Course Workbook.


STUDENT RESULT CODES

Result Meaning and Action You Must Take

These results do NOT require any further student action at this time

Competent (COMP)

You have demonstrated knowledge of all of the criteria and there is nothing further required from you.

Credit Transfer (CT)

You are exempt from this unit / module based on past formal studies

Exemption (E) You are exempt from this unit / module due to Recognition of Prior Learning

Task Competent (TComp)

You have successfully completed that task. However, to be competent in that unit another task you are due to complete later in your course must also be successfully completed.

These results DO require further student action at this time.

Not Yet Competent (NYC)

There have been some questions or activities not correctly completed. Review the Task Cover Sheet to see the questions you must resubmit. Read the assessor’s comments for guidance. Call the College if you require further assistance in your resubmission.

Parts Assessed (PA)

You have only submitted parts of your assessment. These parts “passed” but to be graded as competent you must submit the remaining parts, and any questions specified by the assessor in their comments. Review the Task Cover Sheet to see the parts you must submit. Note for some modules eg Multiple Information Systems you do not finish the module until the completion of your qualification.

Supervisor Check (SPV)

To finalise competency under a Traineeship the College requires workplace evidence that has been agreed to and signed by your supervisor.

Recognition of Prior Learning (RPL)

You have applied for Recognition of Prior Learning / Exemption. This is NOT a final result; as the application must be assessed first.

Issued (I)

You have accessed the assessment task and indicated that you are starting that module (regardless of the timetable start date).

If you have an issued result but are not planning on starting the module in the near future, contact the College to get this code corrected and to gain assistance on how to “preview” materials on Webclass without issuing them.

BACK UPS AND COPIES OF ASSESSMENTS

It is important that you save the assignments that

you submit to the College. It is best to save them in

Word format.

When saving your files – ensure that you have a

back-up in case there is a hardware failure on your

computer. Ways to do this include:

Saved to a network that is backed up

Copying to a CD or thumb drive

Emailing it to yourself at a “cloud” email

service e.g Hotmail, Gmail …


YOUR TEAM OF STUDENT ADVISERS

Although you will have one main Student Adviser as your primary contact, the College has a

team of staff who will assist you with your course. If your Student Adviser is not available

when you need help – simply tell us the module you need assistance with, and we will ask

another Adviser to assist. We have provided some background for some of the team relevant

to your program.

The Business Team of Student Advisers

Christopher Czarnosz Email: [email protected]

Chris is the Manager of the Business and IT Training Teams. Chris brings over 23 years of front line leadership, senior management and business experience to his College position. Chris has enjoyed a diverse and rewarding career leading multiple organisations across a wide variety of defence force missions. Throughout his career, Chris has made face to face training and managing professional development an integral part of his leadership responsibilities. Chris holds a Bachelor’s Degree in Occupational Education (with Honours), Diplomas in both Management and Training, and several Certificate IV qualifications, including Training and Assessment.

Melissa Draper Email: [email protected]

Melissa originally started her career as a Business Administration trainee at the College and quickly developed a passion for training and service excellence. Her extensive knowledge and ability to apply her wide range of business and administrative skills to the workplace has made her a tremendous asset to her students, their employers and the College itself. Melissa holds Certificate III and IV qualifications in multiple Business Administration streams, Business and Training and Assessment. Students constantly praise Mel’s ability to: “share her experience in

ways they can understand and apply to their daily work roles”.

Pauline Farrugia Email: [email protected]

Pauline shares with the Business team and her students over 15 years of retail management experience from David Jones, and a specialised focus in all aspects of Human Resource Management. Pauline delivers outstanding support to our students enrolled in Certificate IV and Diploma courses in Frontline Management, Business, Human Resources and Small Business Management. Pauline holds an Honours Degree in Commerce (Business Law and Human Resources Management) and is currently working on her Diploma of Management. Pauline’s students routinely comment on her professionalism, patience and dedicated support in helping them meet their educational goals.





Megan Mireylees Email: [email protected]

Megan came to the College after a successful career as a Human Resource executive for a major NSW Utilities company and a nationally based Credit Union. She has first-hand experience working in complex HR and Marketing roles and is able to provide quality support to our students across their full spectrum of HR and Marketing development. Megan possesses a Degree in Commerce (Management) and Diploma of Human Resources. According to one HR student: “Megan was great! She helped me see how everything fits in to the things I do every day!”

Louise Henderson Email: [email protected]

Louise is the College’s Legal Services and Administration expert and brings over 9 years of experience to the team. Louise has first-hand experience supporting the demanding needs of legal practitioners and is adept at transferring her knowledge to students. Louise also supports our Business, Business Administration and Recordkeeping programs.

Louise holds a Diploma of Legal Services, a Certificate IV in Legal

Services and a Certificate III in Business Administration (Legal).

The College receives a steady stream of positive and enthusiastic

feedback on the quality of education and professional development

support she delivers to her students.

Deborah Bostanci Email: [email protected]

Deb spearheads the College’s Customer Contact qualifications and delivers over 18 years’ of front line experience in supporting training and development for a large Call Centre of a national health insurance fund. Deb’s extensive expertise in business, management, training and call centre excellence has been a major advantage to the College’s students and clients alike.

Deb holds a Certificate III and IV in Customer Contact and a Certificate

IV in Training and Assessment.

As one of Deb student’s has said: “I didn’t know what to expect taking a course after so many years, but Deb made the entire experience wonderful”.





The Information Technology Team of Student Advisers

Brett Riddett Email: [email protected]

Brett has been an IT Student Adviser with the College for over 12

years and has delivered face to face IT training for well over 20 years.

Brett has been the primary architect of the College’s ever evolving

Information Technology qualifications and constantly discovers new

ways to integrate the latest advances in computer and network

technology to our proven IT programs.

Brett holds two Diploma qualifications in Information Technology

(System Administration and Web Design), a Diploma of Management

and has Certificate IV qualifications in Customer Contact, Training and

Assessment, IT and Business.

Students consistently laud the support Brett provides: “Brett is helpful,

friendly and very knowledgeable.”

Suzie Haddad Email: [email protected]

Suzie brings a diverse range of business and technical knowledge to

the College skill sets. Suzie has worked in IT for several years as a

consultant, business analyst and other IT service and support roles.

Suzie has University qualifications in Information Technology, and

Certificate III and IV qualifications in Business Administration,

Customer Contact as well as Training and Assessment.

Students regularly comment of the excellent support Suzie provides

them: “Suzie has been awesome with her help”.

Jason Famularo Email: [email protected]

Jason brings 15 years of experience in the Information Technology

and Business Management industries to his College role from well-

known companies like Fujitsu, Hewlett Packard and Packard Bell.

Jason has led quality and winning teams in every leadership position

he has filled in these global corporations.

Jason holds a Diploma in Management, Diploma of Information

Technology, Certificate IV Training and Assessment and is currently

completing a Bachelor in Education.

Jason’s Motto: “Learning new things can open a new world of

possibilities that you never thought capable.”





The Financial Services Team of Student Advisers

Tracey Jones Email: [email protected]

Tracey is the College’s Training Services Manager for Financial Services. Her role is to manage the College’s Student Adviser teams in Finance, Credit, Broking, Insurance and Accounting. Tracey brings to her role extensive insurance industry experience having spent six years as a team manager with major insurer IAG; and before that over 15 years with NRMA. Her experience covers customer service; branch operations; underwriting and claims management. Tracey has a Diploma in Banking Services, and Certificate IV qualifications in Training and Assessment, General Insurance, Accounting, Marketing and Financial Services. To relax, Tracey enjoys reading and is a qualified NLP Practitioner and Hypnotherapist.

Joanne Hinge Email: [email protected]

Joanne has over 30 years banking and lending experience covering branch operations, lending, collections and managing community relationships. Joanne held a significant loan delegation authority and was responsible for the management and performance of an extensive loan portfolio. Jo is currently the Chairperson of Horizon Credit Union which ensures that she stays up to date with the legal framework and current issues facing the finance sector. She is an active member of a number of industry associations. Jo has Diplomas in Frontline Management, Banking Services and Financial Services, and Certificate IV qualifications in Training and Assessment, Small Business and the mercantile agents qualification: Certificate III in Financial Services (Mercantile Agents).

Jo uses her extensive industry experience and qualifications to run the Colleges highly successful credit management and mercantile programs. What students say about Joanne: - “Jo really knows her stuff and it is wonderful to be in her environment to learn. Thank you”

Nicole McKinnirey Email: [email protected]

Nicole brings to her role 14 years of Finance industry experience specialising in financial services products and branch operations, and over 10 years of training experience, initially in the retail banking sector before joining the College. Nicole’s academic achievements include a Diploma in Banking Services and a Diploma of Business, and Certificate IV qualifications in Training and Assessment, Frontline Management, Credit Management and Financial Services. Nicole manages the Colleges Tier 2 program as well as the face to face retail banking program. Nicole always gets great student reviews: “Nicole did a fantastic job

training, made it easy to understand.”





Janelle Gestier-O'Brien Email: [email protected]

Janelle is the College’s mortgage and finance broking specialist; herself

being an active broker. Janelle’s focus is on helping brokers and lenders

ensure they can determine the best loan opportunity and learn how to

best help their clients achieve their goals.

Janelle is a member of the Mortgage Brokers of Australian Industry

Association and holds a Diploma of Finance and Mortgage Broking

Management and an Associate Degree in Vocational Education and

Training.

Jennifer Bird Email: [email protected]

Prior to starting her career with the College Jennifer worked at St George Bank for the prior 11 years in a variety of different roles, including Bank Teller, Customer Call Consultant and as a trainer. Jen is a key part of the team helping to support financial services and mercantile agent students. Jen also has an active role in co-ordinating moderation sessions amongst the various College Assessors. Jens qualifications include Certificate III in Financial Services, Certificate III in Mercantile Agents and Certificate IV in Training and Assessment.

When Jennifer is not working, she has a passion for Irish Dancing, which she enjoys several times per week. Jennifer also enjoys going to the beach with her children and two dogs.

Leanne Fragiacomo Email: [email protected]

Leanne joined the College with a wide range of finance industry experience covering retail banking and branch operations, accounting and working as a financial planning assistant. This makes Leanne our “Jill of all trades” and a key team member that can assist students across a variety of qualifications. Leanne holds a Certificate III Financial Services (Mercantile Agents), the

Advanced Certificate in Accounting and a Diploma of Financial Planning.

Karen Gillam Email: [email protected]

Prior to starting her career with the College, Karen has had over 15

years’ experience in the Customer Service and Retail Industry, and over

5 years’ experience running her own business. Her roles have included

managing teams, retail sales and customer service operations and also

as a trainer.

She is currently studying her Cert IV in Training and Assessment and

also her Certificate III in Financial Services.






Kel Giddey Email: [email protected] Kel came to the College after a successful career in financial planning working for Westpac, Commonwealth Bank, and Australian Unity Financial Planning. Prior to that Kel had 10 years accounting experience with leading companies such as Toyota Motor Corporation (in Sydney and Melbourne), BHP Collieries, and Thiess Contractors. Prior to joining the College team, Kel worked as a trainer and assessor with another RTO in the field of accounting. Kel’s academic achievements include: a Bachelor of Commerce degree, Advanced Diploma of Management, Diploma of Financial Services, Graduate Diploma of TESOL, Certificate IV in Training and Assessment, and Graduate Certificate of OHS.

Kel specialises in supporting students completing accounting and

bookkeeping qualifications.

Sharon Rich Email: [email protected]

Sharon was the head trainer in a financial service provider, having been promoted to that role after a successful stint as a branch manager with a lending delegation. After a career break to run a small business Sharon started at the College as a key Assessor in financial services. Sharon has Diplomas in Banking Services Management and Financial Services. She also has Certificate IV in Business Administration, Frontline Management and Small Business Management and Certificate IV in Training and Assessment. Sharon also has a key role in coordinating validation of College assessments and workbooks.

Natalie Vella Email: [email protected]

Since 1996, Natalie has been working in the Banking and Finance

Industry in various roles from Mortgage originations and servicing,

training, collections, credit compliance, credit management and

most recently, independently as a finance broker.

Natalie has extensive experience across residential, business and

commercial segments. She has managed a sizable portfolio of

business clientele from a range of industries and has personal

experience with building a successful business from the ground up.

As a current member of the Mortgage & Finance Association of

Australia, Natalie has qualifications in Diploma of Finance and

Mortgage Management.





The Administration Team

The success of your experience at the College is also impacted by the support from the Administration team who handle your enrolments, assessment processing and accounts.

Suzanne is the main receptionist at the College when you call. Her primary role is the processing of student assessment tasks.

Dayna co-ordinates student enrolments. She also liaises with the various Apprenticeship Centres to ensure traineeship registration occurs smoothly.

Kertrina is responsible for lodging the required data about student enrolments with the different state government departments of education.

Rachel arranges any face to face programs that are running including College travelling arrangements. She is also responsible for processing student RPL applications.

Stephanie is our Accounting Officer and is responsible for invoicing and accounts payable. Stephanie also assists the rest of the team to address student enquiries.

The Information Systems Team The smooth running of the Colleges computer network and information systems is the responsibility of Daniel, Matthew, Chris and the newest team member Wayne. Daniel is primarily focussed on the way student enrol on-line; while Matthew is the creator of Webclass as well as the website administrator. Chris is the Manager of the Information Systems team and specialises in the data management required for the various departments of education as well as internal systems improvements. Wayne has just joined us and is responsible for network and desktop support.

The Business Development Team Most clients and private enrolment students will have spoken to one of the Business Development team to get advice on the most suitable qualifications and government funding opportunities. The team is led by James Moran, Director of the College and has three Business Development Managers: Earle, Stephanie and Tania. The team receives wonderful support from Julie Giardino.

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