Welcome to

YOURPATIENT CONGRESSThursday, 19th March 20159.30am – 12.00pm @HRW_CCG

#hrwcongress

HEN Representative, Richmondshire

JANE RITCHIE, MBE

Community update

Clinical Chief Officer, HRW CCG

VICKY PLEYDELL

Our Beacon of Rural Healthcare, being

Fit 4 the Future and our commitment to engage you

Update

Out of hours and community services in Whitby

• Virgin Care selected as the service provider after a rigorous and in-depth process

• Public engagement directly influenced the specifications bidders were asked to meet

Maternity and child health services

• Hope to have two new child health specialists shortly

• Hope to have opening times back to normal as soon as possible

• Approaching our 100th baby in the maternity centre this week

Update

Shuttle bus between Friarage and James Cook

• Transporting nearly 200 patients a week

Extra patient transport and improved ambulance response times

• GPs have access to more patient transport, freeing up ambulances to respond more quickly

St Theresa's Hospice at the Friary• For patients too poorly to travel to

Darlington• Giving invaluable physical and emotional

support

Update

Open for longer • GPs are testing the benefits of evening

opening hours in Hambleton and Richmondshire including weekend GP clinics at The Friarage Hospital or Harewood Medical Centre

Community nursing in Whitby • Now available 24/7

New Step by Step partnership• Helping people to stay healthy and fit

Update

Geriatric Multi-Disciplinary Team clinics at Friarage and Friary

• These “one stop” clinics help us to identify and resolve issues of frailty as early as possible and prevent patients and families going into crisis

Developments at the Friarage Hospital

• Two new surgeons, one new acute physician and new GP Hospitalists scheme all appointed at the Friarage

Update

Age UK: Home from hospital • The Age UK team take elderly

people home from hospital and help them to settle in

ESK valley community support

• A support worker helping to reduce social isolation in this deeply rural community

This year

Bringing together A&E and GP

out of hours• Better for patients

Joining up health and social care • To make them run more smoothly

Diabetes Pathway• Making sure the care and support for

patients is better at every step

This year

Doctors linked to the hospital • Via their computer at home – so they

can offer expert help whenever it’s needed

The Dales • Working with the communities to

design what will work for them

Online patient care plans• Providing patients with access to their

care plans online which they can share if they wish

A Beacon of Rural Healthcare

• Keep the Friarage Hospital at the centre of healthcare for local people

• Treat people as close to home as possible

• Focus on keeping people fit and well

• Join up local services so they make sense to people

• Rethink how can better support rural communities

Q&As

Panel:

David WilliamsDr Mark Hodgson Vicky Pleydell

Gill CollinsonJane Ritchie

INVOLVING YOU…….in your local health & care planning

What are the different ways you can get involved?

THE TABLE TOP TOUR1. Finding out about PPGs2. Would you like to join the HEN?3. Learn more about volunteering4. Would you like to play Strictly Come Commissioning?

10 minutes at each table

THE FUTUREHow would you like to be involved? What would work in the future?

Imagine…

You are the person on your wrist:

•How would you like to get involved in local health and care services?

•What is good or could be better?

FEEDBACK & Q&As

THANK YOU@HRW_CCG

www.facebook.com/HRWCC www.hambletonrichmondshireandwhitbyccg.nhs.uk

HRWCCG.PatientRelations@nhs.net

0800 068 8000