Welcome

Tuesday 14th June 2011

New Executive

Newly Elected

Siobhan Moore – Salans

Diane Jackson – CPI

Steve Bradbery – SVS

Kevin Lake – Countdown

Wayne Harrington - Edenred

Incumbent

Bill Alexander – Red Letter Days

John Bohan – Marks & Spencer

Tony Rich – Halfords

Denise Porter – TreatMe.net

Andrew JohnsonDirector General

Q1 2011 Sales ReviewEach quarter all UKGCVA Issuer members submit their sales data to Ernst & Young.

EY analyse the data giving an overview of the total industry sales.

Highlights

• Like for like sales up 15.6% 2011 v 2010

• B2B up 22.8% (biggest growth since records began in 2003)

• Consumer up 5.8% (BRC report general retail sales fell by 0.8%)

Highlights – Q1 data only£000’s

year

Q1 Data

2010 2011

56% Gift Cards 56.6%

44% Gift Vouchers 43.4%

• mix of vouchers and gift cards the same• no increase in gift cards, no decrease in the use of gift vouchers• in whole of 2010 compared to 2009 gift cards increased their market share by 5%

Q1 Data - Product

2010 2011

Vouchers Only

24% Consumer 20.7%

76% B2B 79.3%

Gift Cards Only

56.7% Consumer 52.6%

43.3% B2B 47.4%

• analysis of gift voucher only revenues show B2B increased share compared to 2010• gift card only revenues also show increased share of revenues from B2B

Q1 Data - Customers

2010 2011

B2B Only

57.9% Gift Vouchers 56.1%

42.1% Gift Cards 43.9%

Consumer Only

25% Gift Vouchers 23%

75% Gift Cards 77%

• looking at B2B revenues in isolation show gift vouchers dominate B2B• consumer revenues, gift cards dominate

Other Highlights

• Agents increase by 41%

• Agents account for 20% of total market

• Paper vouchers up 14%

• Online sales up 27%

• Gift card malls sales flat

Full Ernst & Young report is available to all members via www.ukgcva.co.uk

Business to Business Research

Highlights – Q1 data only£000’s

year

B2B Q1 Comparison

Research

• How important is the B2B market to you?

• Why would B2B research be important to all members?

• Top line, what do you want to know?

Discussion Groups:1.Retailers2.Agents & Leisure3.Service members

New Membership Year Objectives

What you asked for

• More social events• More informal get together• Analysis of newsletter• Non member forum• Research• Overseas representation• Ability to feed into meeting agendas• Training• Speed dating• Pre-meeting introductions• Member lists• Refer a friend• Global reach

• Linked In Group• Share best practice• More guest speakers• Market analysis• Profiles of each member• Member showcases• Formalised networking• Future trends• Clear information on what the

association does• Push member contact list• Strategy for recruitment• Special new member events• Better connections outside the UK

What you already have

• More social events• More informal get together• Analysis of newsletter• Non member forum• Research• Overseas representation• Ability to feed into meeting

agendas• Training• Speed dating• Pre-meeting introductions• Member lists• Refer a friend• Global reach

• Linked In Group• Share best practice• More guest speakers• Market analysis• Profiles of each member• Member showcases• Formalised networking• Future trends• Clear information on what the

association does• Push member contact list• Strategy for recruitment• Special new member events• Better connections outside the UK

Not Currently Possible

Comment Raised Why Not?

Give members more tangible benefits such as discounts on products

Too politically sensitiveHow would it be managed?Good use of time?

Webinars Prefer face to face meetingsMaybe for the future

Members present their products at meetings

Too many members to get throughHow to choose who presents?

Speed dating for meeting new members

Doesn’t need to be this formalPlenty of networking opportunities offered

Stop making EY data mandatory Data is crucial to the kudos of the association

What is Possible?

UKGCVA

‘The UK Gift Card & Voucher Association exists to provide a forum for voucher, gift card and prepaid

gifting industry colleagues and companies to discuss and exchange views on items of mutual

interest and/or concern to the industry. It will represent the interests and policies of the

Association to the industry and to outside groups such as Government bodies and other trade

associations’.

UKGCVA

Formalising Best Practice & Industry

Guidelines

Learning Opportunities

Research & Market Analysis

Overseas Partnerships Networking

UKGCVA becomes Thought Leader,

Trend Developer & Voice of the Industry

UKGCVA becomes Thought Leader,

Trend Developer & Voice of the Industry

Members are best placed to shape the future of the industryCollate members opinion from meetings and round tablesIncreased and more focused PRWe speak for the industry

Learning Opportunities

Request from members to increase industry knowledgeHub of innovation – will you showcase your products on the UKGCVA website?Workshops on our basic practices, e.g. Gift card designHelps to inform the trend information

Overseas Partnerships

Members have overseas subsidiariesOur products are globally usedWork with existing organisationsCatalyst for new organisations where we need to work together e.g. legislationHelp with best practice

Formalising Best Practice & Industry

Guidelines

Formalise the every day work achieved by membersMore professional edge to the associationExtend current project groupsMake top line information available to the whole industry

Research & Market Analysis

Capitalise on EY data and research we already haveStructured plan for future research projectsHelp inform PR planMore learning for members

Networking

One of the top reasons for joiningLearn from each other face to faceIntroduce more informal social eventsCreate opportunities for small groups of members to meet

Next Step is Action!

Issues & Opportunities

• What are the biggest issues facing the industry?

• What are the biggest opportunities in the UK?

Discussion Groups:1.Retailers2.Agents3.Leisure4.Gift voucher services5.Gift card services

UKGCVA Conference 2011

Silver Sponsors Sponsors

Gold Sponsor

Exhibitors

2011 Conference Feedback

• First year organised by IIR

• More sponsors & exhibitors

• Good feedback on key speaker

• Good to finish with a speaker from retail

IIR Report

• Crossed all levels of understanding• Introduced broader issues but kept the quality on closed loop gift

cards and vouchers• Mobile and social media were best attended sessions• After conference drinks need to be re-introduced• Better delegate pack• Better balance between panel sessions and case studies• More structured way for delegates to connect• More accessible agenda and information made available on the

web• Open registration earlier• Improve registration on the day

2012 Conference

• 2012, pre-conference workshops

• 19th & 20th March provisional dates

• Main conference on the 20th

PR Services

• Gone out to tender

• Four companies listed

• Arranging day for companies to present

• Would you like to be involved?

UKGCVA LinkedIn Page

• 80 members have joined• Only open to members

UKGCVA Website

UKGCVA Members Pages

meetings

events

News

UKGCVA Members Pages

•Register for meeting & events•Update your membership records on the website

Keep your data up to date

Social Event

• Monday 25th July• Windsor Races• £99 per person

– Club enclosure ticket

– 2 course BBQ

– Race cards

– Parking

• Gates Open 4.10pm• First race 6.10pm• Last race 8.40pm• Book via website

Other Events

Event Date Venue

British Retail Consortium Various See UKGCVA website

Prepaid 11 13 – 15 June London

UKGCVA Member Meeting 14 June Commonwealth Club, London

German Gift Card Conference

21 – 22 June Wisbaden, Germany

Marketing Week Live 29 – 30 June Olympia, London

Prepaid Awards 6 October Royal Courts Justice, London

UKGCVA Member Meeting 12 October Commonwealth Club, London

UKGCVA Conference 2012Provisional date

20 March 2012 Park Plaza Victoria