E-TAPAL

WELCOME YOU

PRESENTATION BY SHRI. UMAKANT BIRAJDAR

JOINT COMMISSIONER OF STATE TAX

❖ BACKGROUND

EVERY OFFICE HAS ITS OWN SYSTEM/METHODS OF RECEIVEING /

DISPOSING TAPAL.

FOR ANY GOVERNMENT OFFICE THE PROCEDURE IS BASICALLY SAME

THE ACTION TAKEN ON THE TAPAL AND COMPLIAING / REPLY IS TIME

CONSUMING BECAUSE OF THIS SLOW PROCEDURE.

THE PROCEDURE IS SHOWN BELOW IN FLOW CHART.

INWARD CLERK

INWARD REGISTER

CLASSIFICATION

ASSIGNIED TO OFFICER

PHYSICALLY SENT TO CONCERN OFFICER

BY PEON

ACTION TAKEN & COMPLAINCE LETTER BY CONCERN

OFFICER

THE COMPLAINCE /ACTION TAKEN REPORT SUBMITTED PHYSICALLY BY CONCERN

OFFICER TO HIGHER OFFICE

REPORT/ACTION TAKEN REPORT SUBMITTED AND FORWARDED TO CONCERNED OFFICES /

CITIZENS

❖DISADVANTAGE

TIME CONSUMING

INCONVINENT

COSTLY

NOT ECO FRIENDLY

NO ACCOUNTABILITY AS REPLYING TO EACH LETTER IS LEISURED

BECAUSE OF THIS TEDIOUS PROCESS IT IS TERMED AS RED-RIBBON PROCEDURE

❖ ACTION PLAN

FIRST OF ALL SET UP AN EMAIL-ID SPECIFIC FOR THE OFFICE TAPAL.

COMMUNICATE THE SAME EMAIL-ID TO ALL STAKEHOLDERS i.e. TO OTHER

GOVERNMENT DEPARTMENTS AND CITIZENS

BE ENSURE THAT ALL OFFICE CORRESPONDANCE / TAPAL SHOULD COME

ON THAT SPECIFIC MAIL-ID.

ACCORDING TO TYPE OF CORRESPONDANCE THE CONCERN MAIL-TRAIL IS

FORWARDED TO CONCERN OFFICER FOR FURTHER ACTION.

ACCORDINGLY ENSURE THAT COMPLIANCE SHOULD BE SENT ON THAT

SPECIFIC MAIL-ID.

SETUP AN SPECIFIC TAPAL MAIL-ID

CONVEY THE MAIL-ID TO ALL STAKEHOLDERS

ENSURE THAT ALL CORRESPONDANCE SHOULD COME AT SPECIFIC MAIL-ID

ACCORDINGLY FORWARD THE MAIL-TRAIL TO CONCERN OFFICER MAIL FOR ACTION AND

COMPLAINCE

FORWARD THIS ACTION AND COMPLIANCE TO CONCERN GOVT. DEPARTMENTS / CITIZENS

❖ FOR PHYSICAL TAPAL / HARDCOPY TAPAL

PROVIDE FACILITY OF SCANNER AND PRINTER TO INWARD / OUTWARD CLERK

HE / SHE SHOULD SCAN THE PHYSICAL / HARDCOPY TAPAL LETTER .

ACCORDINGLY THE SCANNED LETTER IS FORWARDED TO CONCERN OFFICER MAIL-ID

WITH AN ATTACHMENT .

ENSURE THAT THE ACTION TAKEN REPORT / COMPLIANCE REPORT SUBMITTED BY

CONCERNED OFFICER SHOULD BE ON SPECIFIC TAPAL MAIL-ID.

THE OUTWARD CLERK SHOULD TAKE THE PRINTOUT OF CONCERNED COMPLIANCE

REPORT AND SENT TO CONCERNED CITIZEN / GOVT. DEPARTMENT.

❖ ADVANTAGES LESS TIME CONSUMING / SPEEDY.

FAST AND BETTER REPLY.

TRACKING AND COMPLIAING IS VERY EASY.

COST REDUCTION.

ECO FRIENDLY – PAPERLESS COMMUNICATION.

TRANSPERANCY.

ACCOUNTABILITY.

CONVENIENCE.

IMPROVED COSTOMER SERVICE / INCREASED ACCESS TO INFORMATION.

❖ CHALLENGES IN E-GOVERNANCE

TRUST

RESISTANCE TO CHANGE.

DIGITAL DIVIDE.

COST.

PRIVACY AND SECURITY.