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Well managed properties support the businesses within them. Successful businesses underpin the economy, drive rental growth and occupancy levels and help deliver above benchmark returns. That is why getting Property Management right is so important.
MAPP4 We are MAPP
We manage commercial property all over the UK. In fact we manage over £11bn of it and look after over 5,000 occupiers on behalf of our clients which include Funds, REITS, Trusts, overseas investors and Private Equity backed Investment Managers.
We operate from five offices in London, Manchester, Bristol, Birmingham, and Glasgow – to ensure we can deliver a local and reactive service.
We have a simple way of working which is centred around recruiting and retaining great people, building a great place to work and delivering an outstanding market leading service in a sustainable way.
And we work hard to work together because we know using all of our skills and expertise collaboratively means we are more likely to achieve our goals.
We are at the leading edge of innovation, integration and service delivery - reimagining what Property Management looks like and constantly trialling and delivering new ideas and ways of working. We find out exactly what our clients expect and then deliver a property management service that meets those needs, is best in sector and exceeds those expectations.
We are a property management business, that turn spaces into places where businesses and people can thrive.
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MAPP6
We are MAPPpages 8–19
Our servicespages 20–55
Strategic Alliancein Asiapages 56–57
Our partnerspages 58–61
Social impactpages 62–65
We like winningpages 66–67
Testimonialspages 68–71
10 reasons to choose MAPPpages 72–75
Contents 7
MAPP8
The road to MAPP
Nigel Mapp discusses the past, present and future of MAPP
We are MAPP 9
So that plan also became a new logo, a new name (kind of) and a new website, but mainly and most importantly it was a shift in mindset.
We are reimagining commercial property management.
New technologies, new collaborations and a whole heap of new ideas, all designed to deliver better experiences for occupiers and improved assets and returns for our clients.
We have always had a simple approach. Create and follow robust systems and processes, harness technology and focus on people and relationships.
Hiring extraordinary people, ensuring that they are fully engaged, having industry recognised leaders across the business, maximising the benefits of specialisation and building a culture committed to creating better outcomes is what we do best.
We are excited about our new identity but more importantly we are looking forward to sharing where and how the market is changing, how MAPP are leading that change and what it means for the properties entrusted to us.
It’s been quite a year and an exciting time to be in Property Management.
MAPP is 21 years old this year and whilst change has been an ever present the pace of that change is now faster than ever.
The market and how property is leased and occupied is changing rapidly as is the rise of flexible workspace and the focus on experience across all commercial property. The expectations of occupiers and retailers has changed; and tech is changing everything.
The way we were operating as a business and the way we were thinking about commercial property had changed dramatically and 21 years on we needed our identity to better represent us. This led to our rebrand and MAPP.
We continue to hire and work with some amazing people. Together we worked out what the future of Property Management might look like and we came up with a plan.
The way we all think about commercial property is changing and so have we.
MAPP10 We are MAPP 11
310 team members
5,000+ occupiers
£115m of service charges
MAPP12
Our vital statistics
We are MAPP
101 site ambassadors
£750m of rents collected
860properties managed
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To really get to know us, you have to meet us
MAPP14
Julian RadcliffeExecutive Director, Head of London Portfolio Management
Julian joined MAPP in 2017 and jointly heads up the Portfolio Management team whilst also managing high-profile assets including Stockley Park.
Julian has over 15 years of experience acting on behalf of clients including Nuveen, Shaftesbury PLC, Mayfair Capital and Patrizia UK Ltd. During this time, he has overseen all aspects of service delivery on national mandates across balanced, core and core plus portfolios.
Julian is involved at every stage of the property lifecycle, providing specialist acquisition due diligence advice and helping mobilise properties and portfolios.
Nigel MappCEO
Nigel founded MAPP in 1998. As CEO he works with the Executive Team to deliver an outstanding property management service, one that stands out in terms of innovation, its sustainable approach, engagement and its commitment to put people first.
Nigel leads the strategic direction and growth of MAPP and is responsible for developing and maintaining external relationships. Nigel is a Fellow of the RICS. Nigel is also Chairman of the Trustees of Resurgo, a charity which seeks to transform society through high impact and scalable interventions including The Spear Course, which helps 750 young people a year facing disadvantage into work or education, and Resurgo Ventures whose aim is to inspire and grow social impact enterprises.
Cathy Hemming-PoppletonDirector of Corporate Governance
Cathy has been with MAPP for eight years.
Having worked in both the property and financial services industries for 27 years, Cathy has extensive experience of managing accounting teams including credit control, accounts payable and receivable.
We are MAPP
John MichellEquity Director,Head of Retail
John has over 25 years’ experience in shopping centre management, having previously run the shopping centre business as an equity partner at King Sturge, and then as lead director for JLL’s shopping centre team. After providing strategic advice to prestigious clients such as Aviva, Sovereign Centros, Benson Elliot and Alteris, John joined MAPP in 2014 as Senior Executive Director and Head of Retail.
He is a Fellow of RICS and a RICS Fixed Charge Receiver.
Debbie IllingworthExecutive Director,Head of RegionalProperty Management
As Executive Director Debbie heads up our Manchester office and the regional portfolio management team.
Debbie brings over 20 years experience in the UK property sector with extensive experience as a client-side Director.
Debbie also heads up our asset management team in the regions with a particular focus on retail.
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David CleinManaging Director
David joined MAPP 15 years ago and has been working in the property sector for nearly three decades. As Managing Director he has an overall responsibility for the corporate function and service delivery to ensure we are, at all times, meeting and exceeding expectations. David maintains strong, ongoing relationships with clients and the MAPP team – closely monitoring performance to ensure constant improvement.
He is also a Member of RICS.
Duncan MacIverExecutive Director, Head of London Portfolio Management
Duncan is jointly responsible for the Portfolio Management team and also sits on the Executive Board. He joined MAPP in 2016 after being at CBRE for 10 years.
Duncan brings with him over 20 years’ experience in the world of property management. He has a proven record of strategic portfolio advice, due diligence, overseeing and delivering large transitions and making sure that teams deliver a first-class service to our clients and occupiers. Duncan currently works on our Orchard Street Investment Management, AEW, CBREi, Westbrook, Firethorn and JLL portfolios.
Martin HollandSenior Executive Director,Head of Accounting Services
Martin heads up the Client and Central Accounting functions and is responsible for the financial reporting and service provided to our clients.
He joined MAPP in 2017 and has over 30 years’ experience across a wide range of investor, institutional and private clients. Martin uses his skills and ideas to drive change and improvements, resulting in market-leading performance statistics across the team.
MAPP16
Mike LewisExecutive Director,Head of Facilities Management
Mike is responsible for delivering a first-class facilities management service for all the properties we manage, including implementing key innovations and investment.
He leads both our London and national facilities management teams, and oversees relationships with key consultants and service contractors.
Polly Plunket-CheckemianSenior Executive Director
Polly’s career has centred on London’s estates and prime offices. She is at the forefront of promoting and driving change in the sector, and her role at MAPP is focused on delivering a new vision of property management. Day to day, Polly provides developers with property and estate management consultancy as well as mobilisation services. Having previously worked on schemes such as Regent Street, 110 Bishopsgate for Heron, Phase 1 Battersea Power Station, Television Centre and White City Place, Polly is currently working with ABP, Almacantar and Lendlease. She is a Fellow of Institute of Workplace and Facilities Management and a Member of RICS.
we are MAPP
Tom PeasgoodSenior Executive Director, Head of Business & Science Parks
Tom has worked with MAPP for 13 years. He has held several different roles including Head of Portfolio management before setting up our specialist business and science park management team.
Alex HerrmannExecutive Director,Head of Building Consultancy
Alex joined MAPP in 2018 to lead the building consultancy team. He has over 15 years of experience providing strategic advice – and a strong track record of successfully integrating property management and building consultancy. Alex ensures that assets are proactively managed during their lifecycle from acquisition through to disposal, and has experience in delivering projects in excess of £15m. He has also been involved in the purchase of a number of trophy assets across Europe.
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Robert StarkSenior Executive Director,Strategy & Operations
With a strategic role overseeing of all MAPP’s core Property Management function, Rob ensures that teams, technology and processes are effectively structured and connected. He explores and implements new technology to aid growth, and works with clients to identify their requirements and interprets that into action, ensuring excellence in service delivery.
Robert has over 20 years’ experience in managing significant client portfolio mandates and working with sector-leading organisations to deliver change, engagement and performance.
Robert CookExecutive Director, Head of London Offices
Rob joined the MAPP team in early 2017.
He has over 25 years of property and asset management experience managing premium commercial assets in Central London built around the basics of delivering an excellent customer focused and specialist service tailored to client and property requirements.
MAPP18
Our clients
We are MAPP 19
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Property Management and the delivery of an exceptional service to clients and their occupiers is at the core of what we do.
A service that is radically different to our competitors and only possible as a result of our unfaltering specialisation, passion and focus. Being a specialist means that all of our investment is focused on property management and being independently owned means we can and do take a long term view.
We have specialist Portfolio, Retail, Estates, Offices and Science + Business Park teams who are supported by FMs and Accountants and a raft of other specialists in Sustainability, Mobilisation and Customer Experience.
Keeping our accountants and indeed our entire finance team, in close proximity to our property managers allows for a level of communication simply not possible under alternative models and cultivates a team-centric approach.
Property Management needs great systems and processes and the fundamentals of ensuring buildings are maintained, rents are collected, service charges are accurate, fair and prepared on time, that occupiers are treated well and fairly and that risk and compliance are managed need to be delivered consistently and to the highest possible standards.
This is what we call V1.0 Property Management and we are market leaders.
The evolving workplace and changing nature of Property Investment means that much more is now required. We call this V2.0 and we are changing the sector and turning spaces into places where businesses and people can really thrive.
V2.0 is about harnessing great people to build strong relationships, challenging convention, improving places and welcomes, delivering exceptional levels of sustainability and social impact, creating great spaces and using the best tech to improve the occupier and client experience.
We have partnered with Locale to offer a high quality occupier portal and mobile app to provide a great facility for self-service on the things that occupiers want to be in control of.
Our services
MAPP20
Whether booking loading bay slots, or finding the most recent version of the service charge budget it offers a broad range of key information and systems and captures feedback from occupiers. Our occupier portal is one strand of a multi-pronged approach to occupier communication. Importantly, the portal allows both the on-site team and remote management staff to spend more time engaging with the occupiers directly, with the aim of increasing both satisfaction and subsequent retention.
Occupier engagement is exciting. It begins with leadership, and a fair responsive service to occupiers has been championed by our senior leadership for over 20 years.
Good service starts at home, and for this reason MAPP’s approach is defined by the way we treat our people and our core value of Being a Great Place to Work.
The front of house experience creates first and lasting impressions and it largely begins and ends with people. We use WorldHost, known best for their work at The London Olympics, as a baseline training programme in service and welcoming.
Our Head of Customer Experience works with our site team to improve our reception staff appearance and hosting skills to an outstanding standard. We work with clients to improve visitor handling processes, and move towards frictionless entry into buildings and bring ideas to enliven receptions and other
‘front of house’ areas to reflect building personality and brand.
As Founding Partners of Experience Makers, we learn and share with a wide variety of industry participants to enliven spaces and buildings.
Our services 21
Offices
Key contacts
Nigel MappCEO
Polly Plunket-CheckemianSenior Executive Director
Robert CookExecutive Director,Head of London Offices
MAPP22 Our services
MAPP manages many office buildings across the UK. Whether in city centres, business parks or in the 6 million sq ft of offices managed in central London, we see up close how the world of the workplace is changing at unprecedented speed.
London is a flagship market where the demands and working patterns of occupiers are perpetually evolving. Tech enables us to work from many locations, and the office is under competition. So we constantly refine and update our approach; delivering great workplaces where a variety of occupiers can thrive, while simultaneously maximising client returns.
We employ industry-leading facilities managers, engineering and fabric specialists who collectively focus on keeping building systems and technologies maintained at industry leading standards, supported by accurate
We see up close how the world of the workplace is changing at unprecedented speed
budgeting. Long term asset replacement plans, planned and condition-based maintenance keep our buildings future-proofed.
In looking to the future, we are constantly looking at technology products – whether in relation to building systems, digital property management tools, or smarter ways of working.
Our network of specialists enables us to stay at the forefront of implementing systems aimed at optimising energy efficiency or user experience for example.
London and Manchester are trailblazer cities both for place-making initiatives and for service innovation. Here our teams are at the forefront of these fast-moving developments, building valuable expertise which we then cascade to other sectors across the UK.
Our management makes great buildings with warm welcomes, strong services and amenities.
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Max Barney Estate is a long term investor and developer client in East London, transforming Shoreditch. In 2019, MAPP were instructed on 20 Bonhill and 168 Shoreditch to mobilise these V2.0 offices. Our service includes mobilisation.
Since working with Max Barney on 20 Bonhill, we’ve started to understand the personality of The Max Barney Estate. They want it done well, with no fuss and with a careful eye on cost and great occupier experience.
MAPP24 Our services
Max Barney Estate—168 Shoreditch
168 comprises some 35,000 sq ft of newly developed workspace. With floorplates ranging from 4,000 to 6,000 sq ft and designed to be split, this building will be multi-let to a range of occupiers, predominantly TMT businesses.
The reception sets the personality for the building, and at 800 sq ft gives us the opportunity to make it the heart and soul of 168 rather than a passive space through which employees and visitors pass to get to their desk or meeting rooms.
Hence the front of house role is part host, part building manager and community maker. In our words, this role makes or breaks the personality of the building and for that reason we recruit Guest Experience Managers, seeking skills which bring people together.
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Portfolio Management
Key contacts
Nigel MappCEO
Duncan MacIverExecutive Director,Head of London Portfolio Management
Julian RadcliffeExecutive Director,Head of London Portfolio Management
Debbie IllingworthExecutive Director,Head of RegionalProperty Management
MAPP26 Our services
MAPP manage a large number of complex and diverse mix of portfolios. It’s a challenge we relish as it brings together all of the components that we thrive at, excel in and are passionate about.
We have a first-class team of people who have deep sector knowledge, a clear understanding of the importance of the occupier experience, and an unwavering commitment to client satisfaction especially on financials and reporting.
Combining this with our continued investment in systems, processes and people leads to an unrivalled service for clients.
Every client has a dedicated Client Director leading a team of Surveyors, Client Accountants and Facilities Managers to facilitate communication and accountability and to ensure the team exceed expectations and provide a best in sector service.
Our regional offices in Birmingham, Bristol, Glasgow and Manchester mean we have great people and teams across the UK with local knowledge, relationships and the ability to engage with occupiers more readily.
This is where it all started out and we have been managing portfolio’s big or small, complex and straightforward across the UK for over 20 years
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MAPP began working with Orchard Street on its two St James Place Funds in 2013.
Since then the two Funds have dramatically grown in size and have a combined value in excess of £2.5bn.
The portfolio is a mixture of offices, industrial, retail and shopping centres.
MAPP has a dedicated client team for OSIM that have worked hard to create a proactive and trusted relationship with the Asset Managers and Finance Teams. We firmly believe that working alongside our client distinguishes our service delivery.
We believe in being proactive and not scared to suggest/try new ideas on their sites with a constant focus on occupier service and valued delivery
St James Place Fund —Orchard Street Investment Managers
MAPP28 Our services 29
Retail
Key contacts
John MichellEquity Director, Head of Retail
George GrimesAssociate Director
George has been part of the MAPP retail team since 2017 joining from the Savills shopping centre team and has spent more than 10 years working in the property industry.
Matthew GioiaAssociate Director
Matthew is a specialist Retail Management Surveyor with experience managing retail parks. Matthew has worked with a number of clients including British Land, The Crown Estate, Orchard Street Investment Management, Schroders, Otium Leisure Ventures Limited, Universities Superannuation Scheme Limited, Threadneedle Property Investment Limited and Ediston Real Estate.
Kate IrlamAssociate Director
Kate joined MAPP in 2012 from the JLL shopping centre team. Kate is based in Manchester and manages a number of leisure, out-of-town, high street and shopping centre assets.
MAPP30 Our services
We fully recognise the impact of technology on shopping habits, and the need to keep pace with today’s tech-savvy consumer.
MAPP’s best-in-sector service includes a dedicated client director for each scheme and daily contact with clients and occupiers. Wherever you are in the UK – and whether your asset is a shopping centre, retail or leisure park, or mixed use scheme – we provide support and insights which generate innovative solutions and drive transactional performance through collaboration with occupiers, owners and other stakeholders.
We can also broker unique, value-adding offers and tie-ins through partnering with industry leading consultants.
Beyond this, MAPP’s valuable development expertise can help clients make the most of refurbishment projects or maximise the impact of new schemes, including tailored sustainability and procurement strategies.
Our team are passionate about transforming the shopping experience by creating memorable consumer-facing spaces in the shopping centres and leisure schemes we manage
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MAPP32
The Mander Centre,Wolverhampton
Our services 33
Laura TaylorMarketing ManagerMander Centre
The last 15 months have flown by!
Focusing on pushing and promoting our retailers via our social media platforms and website, increasing followers by 4,000 in the first 12 months and growing engagement by 820% has been challenging and rewarding!
Introducing a varied and mixed engagement/events calendar which has included bringing Comic Con to the Centre, local makers markets, Etsy Fairs, Transformers Day, Safe Trick or Treating and a hunt the dinosaurs Trail.
The annual In the City Day event was the biggest of its kind in 2019 with a 76% w.o.w increase in footfall on the day and some great feedback from visitors and retailers.
Being nominated and highly commended at the Sceptre Awards finished my first year in post off well and has reinforced my drive to make the Mander Centre more than just a shopping centre but somewhere new and exciting to visit.
MAPP were appointed by Benson Elliot to manage its 620,000 sq ft flagship shopping centre in 2018.
Our brief was to bring our specialist retail and placemaking expertise to bear on this landmark project to create and sustain memorable shopping and leisure experiences and increase Net Operating Income.
120 tenants
Multi Storey car park
8 Storey office building
£5.3m p.a. rent roll
£28m p.a. service charge
Our Marketing Manager, Laura Taylor, worked tirelessly to promote the Centre and its retailers via digital and social media platforms and an exciting events programme.
Followers increased by 4,000 in the first 12 months
Engagement grew by 820%
76% w.o.w.increase in footfall
Estates form the backdrop of our cities
Estates
MAPP34 Our services
Whilst some may be part of London’s cultural and social heritage formed from centuries-old urban planning, others are new places created to respond to today’s needs.
Under single ownership, these extraordinary places require great property management which looks to the future, and ensures the buildings, public realm and spaces around them integrate into their communities and keep pace with the way people shop, work and live.
MAPP’s experts specialise in mixed uses. We understand the challenges and complexities of mixed use as well as appreciating the multiple opportunities.
We inherently understand place-making. We agree with Projects for Public Spaces in their statement that 80% of the success of a place is down to management. Our Facilities Managers keep places safe clean and secure. Our placemakers put life and soul into them. As Founding Partners of Experience Makers, we are proud of our drive to put occupier experience front and centre of all that we do.
The team includes experts in both commercial and residential property management and are supported by specialists on health & safety, compliance, environmental best practice, planned maintenance and building issues. We also have a specialist Estates and Mixed Use accounting team who are well versed in the complexities of estate service charges and multiple schedules.
If there is one difference to be drawn out between the management of estates it is the need to look to the future. Estates rarely trade. We recognise that our role as property managers is to delight today’s occupiers or residents, whilst balancing long term investment to keep the buildings and place relevant for future
generations. Whether that’s in relation to operating models, legal structures, tenure, capex or service charge planning, or community involvement through BIDS or other groups; MAPP’s estate managers address an exciting and broad set of responsibilities. Individually, our experts have worked on some of London’s great estates including Regent Street, Berkeley Square, Battersea Power Station Phase 1 and East Village.
By drawing on our experience and bringing together our specialist disciplines we provide innovative and creative solutions across our managed portfolio including ChinaTown and Fitzrovia for Shaftesbury and ABP’s Royal Albert Docks.
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Key contact
Polly Plunket-CheckemianSenior Executive Director
Julian RadcliffeExecutive Director,Head of Portfolio Management(London)
MAPP manage four estates for Shaftesbury PLC, the largest of which is Chinatown.
Taken together MAPP are responsible for property management service delivery across 175 properties and affecting 665 occupiers.
Through the development of an onsite presence within Chinatown, the employment of a Village Relationship Manager and regular dialogue with Shaftesbury; MAPP are able to deliver a bespoke hands-on management approach.
The MAPP team recognise the unique characteristics of these estates and their status as genuine destinations. We work hard with the local authorities, BIDs and the police to ensure our occupiers are operating within a wider public realm that engages people, increases footfall and enhances the reputation of these estates.
We constantly seek to work with the wider Shaftesbury team to ensure the management approach MAPP adopts works hand in glove with initiatives that they are delivering, whether that
be a refurbishment, improvement of waste management solutions or activating outside space.
Shaftesbury—Chinatown, Fitzrovia and Covent Garden
MAPP36 Our services 37
Business &Science Parks
Key contact
Nigel MappCEO
Tom PeasgoodSenior Executive Director,Head of Business & Science Parks
The management of Business and Science Parks requires a different and exacting combination of skill sets
MAPP38 Our services
We have a team who do nothing other than manage the growing number of parks that we now manage.
MAPP know painstaking estate management is fundamental. Delivering a first-class customer experience is the ultimate aim and we work tirelessly to engage with occupiers. We want them to love coming to work!
Constant dialogue means we know what they want, and use it to shape our focus, innovation, place-making and events.
Food markets, intercompany tournaments, mindfulness and language courses, physical training events and sharing of facilities with local universities are just some of our recent highlights.
All of this underpinned by a growing understanding of how infrastructure needs to develop to meet the demands of the future, whether that is installing our own energy centre, upgrading our existing grid capacity or understanding that drainage set ups need to grow as the estates grow.
In addition we work hard to provide sustainable solutions for our occupiers to get on and off site with the understanding that Landlords need to help provide practical solutions (car share schemes / specific bus routes etc / cycle ways) in place of the historic view that staff on the park will all drive to work.
Within the Parks team, we are proud of the successes we have seen as a result of challenging the norm. A great team, huge experience in this specialist area
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and a multi-faceted approach are the building blocks of unbeatable occupier experience and robust investment performance.
We are thrilled that our decision to create a specialism in Business Parks, redefine our approach to the management, and bring in some of the industries most senior individuals led to us being instructed by Frasers Property to manage their Southern portfolio, comprising five of the countries largest out of town office parks. We see a great opportunity to re-set standards and expectations across this sector of the market and are looking forward to working with our client on this new portfolio.
We consider Stockley Park as a great example of what good looks like.
MAPP was appointed to manage Stockley Park, the UK’s premier business park, in 2016.
We immediately refreshed the on-site team and management, and opened dialogue with owners, occupiers and local stakeholders. At the same time, we scrutinised all aspects of management and successfully trimmed running costs. The park attracts a stellar line up of global businesses including Apple, GSK and Marks & Spencer.
A 150 acre estate incorporating 25 separate buildings, a golf club and a nature reserve with over 1.6 million square feet of high quality offices. On site facilities include an amenity area with gym, café, pub and shops as well as a nursery and an events area.
The park has an annual service charge budget of £3.6 million covering three separate areas of the estate, giving an overall gure of £1.95 a square foot. Shortly after we were instructed we were involved in the complete re branding of the site to create a more modern concept and refresh the image of an older park. In addition to this, our on-site Lifestyle Manager organises regular occupier events, weekly food stalls and seasonal food markets.
Stockley Park
MAPP40
My role enables me to make a difference at Stockley Park for the occupiers so that their working days are easier and enjoyable. It’s great to see ideas come to life. We have regular food markets, yoga classes, choir group, nature walking routes, a running club and a very popular external meeting pod ‘Think Tank’.
We also host a varied enlivenment programme of seasonal fun events throughout the year such as Treasure Hunts, Summer Fairs and Christmas Markets.
It’s also my job to promote the Park via different marketing channels, whether through our occupier newsletters, posters, social media and the Stockley Park website.
I thoroughly enjoy coming in every day!
Claire WatsonLifestyle ManagerStockley Park
Our services 41
Estate ManagementConsultancy
Key contact
Polly Plunket-CheckemianSenior Executive Director
Estate managementis essential toplacemaking
MAPP42 Our services
Instilled early during master planning, estate management enhances place brand and asset value for the long term. It influences legal ownership and operating structures.
It balances safe, sustainable and socially responsible controls with individual freedoms and everyday life. It envisions exit, and appropriate transfer of rights and responsibilities. It enables activation and enlivenment of spaces.
MAPP helps clients plan and implement a framework of controls, rights and responsibilities over buildings and the spaces between them to optimise customer experience, standards, function and appearance.
Our experts help developers across mixed-use schemes with a broad range of advice including:
Advice on operating models and management structures
Alignment of operations with masterplans
Estate regulations and management controls
Estate service charge budgeting and benchmarking
Environmental benchmarking and sustainable operations
Operational support for meanwhile uses
Placemaking and customer experience strategies
Operational consideration of operator agreements with District
Heating Systems and Energy Centres
Social and impact investment strategies
Individually, MAPP’s experts have worked on a plethora of schemes over the years including Regent Street, Television Centre and White City Place, Battersea Power Station Phase 1, ABP’s Royal Albert Dock, Almacantar’s flagship scheme at Marble Arch Place and various projects for Lendlease and U+I.
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MAPP44 Our services 45
Hungate is a riverside residential development within York’s historic city walls.
The scheme has homes which have been in open market ownership for over a decade.
It also comprises recently completed homes, further units under construction and land subject to planning applications for further units.
When completed, Hungate will comprise over 1000 homes, a multi-storey car park and underground parking, public realm, gardens, a newly delivered St John’s Square and community centre.
Silvertown is located between Canary Wharf and London City Airport.
It is being revived and reimagined as a waterside destination to live, create, work and play to shape a new community in East London.
Lendlease —Silvertown Quays
Lendlease —Hungate
BuildingConsultancy
Key contacts
Alex HerrmannExecutive Director, Head of Building Consultancy
James LaneExecutive Director, (London)
James leads the MAPP London building consultancy team. He has a multi-skilled approach to building surveying, having gained vast experience during a decade at the Colliers International City office.
James has worked with large institutions and private individuals alike and provides a range of property and client led services.
MAPP46 Our services
MAPP not only have a first class building consultancy team with a proven track record but by working hand in hand with our Property Management teams they have an in depth knowledge of the buildings they manage.
They work across all sectors providing quality market leading commercial advice, experience and knowledge on all stages of the property life-cycle including:
Building surveys, technical due diligence and pre-acquisition surveys
Contract administration and project managementfeasibility studies
Party wall advice
Interim, notional, terminal and final schedules of dilapidations
Schedules of condition
Measured surveys, lease plans and Land Registry applications
Reports on planned and preventive maintenance
Building reinstatement cost assessments
Access audits
‘Licence for alteration’ reports
Monitoring of on-site works
A first class building consultancy team with a proven track record
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Asset Management
Key contacts
Ray JamesHead of Asset Management
Ray has over 30 years experience working client side withM and G and F and C, as an advisor at Dalgleish & Company (now CBRE) - where he advised the likes of Westfield, Capital & Regional, MEPC, Prudential, Grosvenor, UBS and Great Portland Estates and then as a consultant. Ray’s role at MAPP is to identify and deliver value-add initiatives for clients across all sectors.
Debbie IllingworthExecutive Director,Head of RegionalAsset Management
MAPP48 Our services
Our Asset Management team work seamlessly with clients and the property management team to minimise liabilities, increase income, security and length of income and as a result enhance capital growth.
MAPP are in a unique and privileged position as we get to get up and close with occupiers. By engaging with them get to know about their business and what that might mean for the properties they occupy.
Developing great relationships with occupiers helps us protect and enhance the value of the properties we manage but you also need the skill set to deliver the desired outcome.
The MAPP Asset Management, led by Ray James, have decades of experience in delivering added value through Asset Management initiatives across all sectors.
MAPP Asset Management, led by Ray James, have decades of experience in delivering added value through Asset Management initiatives across all sectors
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Euro Properties —70 Gray’s Inn Road, London WC1
MAPP50
This asset comprises a purpose built office building from the early 1990’s comprising 35,000 sq ft across lower ground, ground and five upper floors. The building is multi-let and currently has two tenants on the third to fifth floors.
Currently a refurbishment is underway on the lower four floors to create a modern reception area, tenant amenities and four floors of Cat A office space.
Following several years of successful property management our overseas client asked us to take overthe Asset Management function due to impending lease events. We agreed an early surrender of the lease over the lower four floors comprising circa 19,000 sq ft and a major re-positioning of the building is underway to reposition the building and grow net income substantially.
The proposed development includes the development management of the Cat A refurbishment of the four floors, communal locker/shower facilities, refurbishment of the reception and the incorporation of an artesian coffee offer in part of the ground floor.
The MAPP asset manager has chosen and coordinated the letting agents, solicitors, architects, quantity surveyor, project manager, CDM coordinator and services consultants. Furthermore, we are looking to address the dated façade and sense of arrival with the investigation of adding additional floors and/or roof terrace. The four office floors are already under offer to a quality covenant and refurbishment works are soon to commence at the time of writing.
Our services 51
Mobilisation& Set up
Key contacts
Polly Plunket-CheckemianSenior Executive Director
Jason CollettHead of Mobilisation
Jason joined MAPP in 2019. He has 20 years of experience within the property and asset management industry having worked for Land Securities, Canary Wharf and Broadgate Estates. Recently, Jason has utilised his engineering and property management skills to mobilise large-scale multi-use developments, from construction all the way through to occupation.
MAPP52 Our services
With industry-leading experience of commercial, retail and mixed-use schemes, MAPP works with developers to bring their schemes out of construction through leasing and fitting out into operation. Successful mobilisation sets the foundations of a well-managed building for years to come.
Using detailed planning tools, the core operational elements are delivered with flexibility built in so that future management can continue to respond to the needs of a diverse set of stakeholders.
We work collaboratively with the principal contractor around key programme stages, training and close out process.
Working closely with your letting agents, we ensure the building is presented to the highest of standards and that commercial occupiers can visualise their workplace and retailers can imagine how a centre will work and perform.
Our experience of managing real estate brings a much broader perspective and a knowledge of what will and will not work operationally. It needs to look great but it needs to work and work well. Individually the MAPP team have mobilised high profile developments including White City and Television Centre W12 and Salesforce (Heron) Tower.
MAPP is proud to be working with many of the developers who continue to change London’s skyline.
MAPP works with developers to bring their schemes out of construction through leasing and fitting out into operation
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MAPP prepared an Estate Management Strategy for Circus Street, Brighton. This detailed process enabled MAPP to become fully immersed in project information and to understand the inter-relationship between the scheme’s design, mix of uses and its surroundings and how they shape future property management needs.
This is an exciting and important scheme. Circus Street will bring new residents, students, visitors and businesses to this quarter of Brighton, and we share a very real sense of excitement. As a residentially-led mixed use scheme, it will release accommodation for 450 students, 114 privately rented homes, 28 shared ownership homes, 38 car spaces and cycle storage. Commercially, it will offer 30,000 sq ft of great workspace together with 10 retail and artisan workshops anchored by Brighton’s signature Dance Space.
Public realm is an important component of the scheme. Gardens, public spaces, Market Square and lawned areas, with newly planted trees across the scheme and rich, bio-diverse planting and quality finishes make this important for the local communities in and around Circus Street.
Circus Street will be released in phases between end of summer and Spring 2020. The Managing Agent will play an important role in handover and settling the new occupiers, operators and energy provider in.
U+I—Circus Street
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Public realm is an important component of the scheme. Gardens, public spaces, Market Square and lawned areas, with newly planted trees across the scheme and rich, bio-diverse planting and quality finishes make this important for the local communities in and around Circus Street
Our services 55
Strategic Alliance in Asia
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Millennium Group represents numerous Hong Kong, Chinese mainland, Singaporean and other Asian investors and helps them diversify their real estate holdings beyond Asia – notably London
MAPP works in exclusive partnership with Millennium to manage a growing portfolio of over £2bn for these and other Asian and overseas clients. We offer them the same high level management advice as our London-based clients, and bring our exemplary services to their door, thanks to staff fluent in Cantonese and Mandarin, and regular strategy and progress visits to Asia.
Strategic Alliance in Asia
ABPRoyal Albert Dock, London E16ChinaIn 2018 MAPP won the mobilisation and property management contract for one of London’s newest international business district with high quality workplaces, a vibrant waterfront leisure and retail space, new streets and attractive public realm. The new 35 acre business hub is being transformed and revitalised in several phases. The first phase of the £1.7 billion project completed in 2019.
Ascendas REITLogistics Portfolio SingaporeMAPP were appointed in October 2018 to manage a portfolio, which comprises multi-let industrial estate and 12 FRI properties. The multi-let industrial estate has 19 units of which three are currently under or about to be refurbished.
Chinese Estates14 St George Street, Mayfair W1Hong KongA multi-let office in the heart of Mayfair totalling c.50,000 sq ft. The Grade 1 listed building dates back to 1717-1720 and was comprehensively refurbished and rebuilt in 2009.
Employee Provident FundReading International Business ParkMalaysiaAppointed to manage in 2018 Reading International Business Park is a 380,000 sq ft office campus sitting adjacent to junction 11 of the M4. Owned by EPF and now a core-plus multilet asset with occupiers including Verizon, Investec, and Symantec. The campus has catering, a gym, a nursery, and even its own bus stop.
Euro Properties265 Strand, London WC2Hong Kong The property comprises 75,883 sq ftof air conditioned offices on basement, ground and 1st–7th floors and is let to a single occupier.
Euro PropertiesVerulam Gardens,70 Grays Inn Road, London WC1Hong KongA 35,000 sq ft office building located in Mid Town. MAPP were appointed to manage the building in May 2017.
Far East OrganisationPinners Hall,105-108 Old Broad Street,London EC2SingaporeMAPP were appointed in May 2019 to manage this prestigious 107,500 sq ft City Office building let to Deutsche and are working through various refuribshment proposals.
Frasers PropertySingaporeAppointed in 2019 to manage Frasers Southern property portfolio. The portfolio comprises a number of large business parks including Winnersh Triangle in Reading, Chineham Park in Basingstoke and Farnborough Business Park. One of the parks transitioned September 2019 with the others following in January 2020.
Joint Treasure3 St James Square, London SW1Hong KongA 10 storey office block in St James’s Square providing 51,000 sq ft of high quality offices. The property was refurbished in 2014/2015 to a high standard.
Joint Treasure10 Stratton Street, London W1Hong KongSituated in the heart of Mayfair comprising of 42,000 sq ft of high quality office accommodation. A refurbishment was completed in May 2017.
Renhe110 Cannon Street, London EC4 Hong KongAn 11 storey office block located in the City of London. It was refurbished in 2012 with a BREEAM ‘Very Good’ rating and provides 76,600 sq ft of office, retail and ancillary accommodation. MAPP were appointed to manage the building in February 2017.
Thing On42-60 Kensington High Street, London W1Hong KongMAPP were appointed to carry out management due diligence before purchase. Our advice incorporated building surveyor input into the condition of the building and the repairing obligations, a review of the service charge regime in place, and consideration of potential non- recoverable elements of future expenditure. Vervain50 Bank Street,Canary Wharf, London E14Hong KongConstructed in 2002 and providing 214,500 sq ft of office and retail accommodation and let to five tenants. MAPP replaced Canary Wharf as the managers in 2016.
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Restless and curious we are part of an ecosystem of leading thinkers, tech developers and service partners – exchanging views, trialling services, developing best practice and new ways of thinking.
MAPP look to the future and are leading the discussions about the future of Property Management.
Our partners
MAPP58 Our partners
Experience MakersMAPP are Founding Members and help influence the debate on placemaking and experiential management. Placemaking and experiential management isn’t all about big budgets, commercialisation streams and grand visions (although they’re always welcome!). Placemaking needs to work for everyday places and spaces.
With Customer Experience specialists we are developing and sharing best practice on design and management, and looking to other industries who have learnt how people react and adjust to the spaces around them.
We want our places to be inclusive and welcome to all, and whether we can have pocket parks, reflection spaces, street food, or events and occasions where people are brought together or encouraged into the communities around them, we continually seek ways to do this with everyday buildings where budget and resource don’t have limitless reserves.
The Better Buildings Partnership (BBP)BBP is a collaboration of the UK’s leading commercial property owners who are working together to improve the sustainability of commercial buildings.
MAPP initiated the Managing Agents Partnership and have chaired the Partnership since its creation in 2015.
As a result we are framing and leading the discussion about sustainability in the real estate sector and ensuring our services are flexing to meet the rapidly changing needs of our clients and their occupiers.
Centric LabTechnology and data is enabling neuroscience to understand more about the effects of the built environment on human behaviour. To create great workplaces and happy occupiers we need to understand how the spaces we manage and the services we provide facilitate engagement, wellbeing and productivity.
Working with Centric Lab, we have developed rich insight for our clients specifically around the role of property management in enabling human behaviour. This is supported with a series of low cost interventions to improve our approach to buildings, front of house and supporting amenities and the quality of the services that support air quality and other invisible determinants of productivity.
Institute of Workplace and Facilities Management (IWFM) We contribute at the highest level of IWFM to influence industry debate around workplace and to move FM from being a set of ‘business processes’ designed to drive out cost to it being a principal driver of amazing workplaces. We are influencing the debate in two key areas around social value and engagement and its impact on productivity.
Real Estate Balance We are signed up to and committed members of Real Estate Balance – the leading Forum for gender balance in Real Estate. Achieving gender balance across the organisation in the long term is vital to the long term sustainability of our business and we are committed to exploring initiatives that continue to narrow the gap. This means that as well as aiming for gender balance in all levels and positions, we want to create an inclusive culture where both women and men are valued for their unique contributions.
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into the ‘location, location, location’ narrative that has driven real estate.
Understanding how people’s biological relationship with the built environment around them and it relates to performance. What we’ve identified and worked with MAPP to do is understand how certain environments raise a stress response in someone’s system.
So you may not notice but underneath the core your body can be working double time almost like a computer running loads of programs at one time, at some points they get fatigued, and what we’re identifying is where in these cities, urban environments and buildings that stress and impact on people’s performance can occur, which gives us a really unique
lens to start making specific interventions across things such as air pollution, and looking at natural materials rather than just over-driving HVAC systems.
The most important thing we can look at is it about natural materials, air quality, these factors, spacial allocation and what they mean to lowering people’s stress. Once the building owner and manager can really start focusing on that it can really drive towards occupier performance by looking at human performance.
It is a lens to really go through and say ‘how stressed can people be, not from a psychological, but from a physiological point of view and understand what we do with the carpets we lay down, the paint we use and the spaces we allocate as third spaces
Neuroscience is a biological study of the brain, the body and the central nervous system and it’s a lens to understand how real world stimuli and experiences – such as taking the tube in London, being in a car, or walking on a street in a town centre have an effect on our biology and the things that underpin how our brain functions.
It’s a lens through which to understand the relationship between infrastructure, buildings and peoples experience so when we’re looking at a tool, such as neuroscience, for customer and occupier experience we can use it to dynamically respond to locations, what people are trying to do and help building owners and managers start to make very site specific interventions to support human performance and really put the human data
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Josh ArtusConsultancy DirectorCentric Lab
and the type of technology in building management we put into the buildings, how can this all be targeted around supporting people performing as best as they can be.
It can often be very simple and very cost effective solutions but it is really a case of doing whatyou’re doing and doing it right,using evidence to support how people’s natural functions occur and how you can allow someone to be as creative, as empathic, as collaborative at they want to be by really targeting very simple but evidence based building interventions.
At Centric Lab we’re really focussed on articulating that the future of work is human – as AI, automation and all these factors come in to replace simple cognitive tasks, what is left are
the higher cognitive functions across critical thinking, decision making and creativity. Therefore it becomes an understanding of what are the impacts to that type of performance and how do you support that higher level thinking through spacial allocation and such and understanding the natural cognitive journeys of data analysts, of everyone from advanced architects and senior decision makers in institutional businesses such as law firms or insurance and understandinghow do adapt a building to manage what those future requirements are.
When the future of work is human we’ve got to understand how to incorporate human data into our real estate decision making.
The future of work is human
Social impact
MAPP62 Making an impact
We are acutely aware of the privileged position we have in society and strive to ensure we give something back by applying our energies and resources imaginatively to make a positive impact in our communities.
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We demonstrate industry leadership and are stewards of our business; making business decisions that meet the needs of our clients, balance and protect our profits, our people’s livelihoods and careers and the environment. That impact is leveraged because of the scale of the portfolio we manage, the number of businesses that occupy the space we are responsible for and the service partners we work with.
Our principal impact partner is Resurgo (resurgo.org.uk). For a decade, our corporate relationship has sought to transform society together.
We work together in a variety of ways. Whether in working with students of Resurgo’s SPEAR course, or helping to build enterprises that have meaningful social impact through Resurgo Ventures, or giving financially to their work.
Nigel Mapp serves as Chair of the Trustees, and ensures both of our organisations perform at their best.
Our principal impact partner is Resurgo. For a decade, our corporate relationship has sought to transform society together.
Nigel MappCEOMAPP
MAPP64 Making an impact
Community ValueFor a decade, our corporate relationship with Resurgo has helped transform the lives of thousands of young people: through working with students from Resurgo’s SPEAR course, or helping to build enterprises that have meaningful social impact through Resurgo Ventures.
We work with Resurgo on many levels. We fund start up social impact driven businesses through their accelerator program and then work with those businesses to help them grow and deliver social value, we help out on their acclaimed SPEAR course, and use Resurgo coaches to train our team knowing that all the revenue is ploughed back into their projects.
We work with Benefacto to provide value driven charity days for our employees and Givx to measure our charitable work. We were the third best company in the industry last year.
MAPP also have their own Charitable Trust, launched in 2019 to make our charitable giving more efficient and effective’
We are actively working towards becoming the UK’s first real estate consultancy business that has B Corp accreditation and hope to get there in 2020.
We ensure that all of our suppliers are committed to ensure working with us and in the buildings we manage in socially and ethically responsible ways.We focus equally on environmental impact.
Our leveraged position means we are able to influence the activities within our supply chain; our management of each property under our care; and our corporate culture to ensure the pursuit of positive outcomes becomes second nature. Robust structures ensure all current obligations are met, and emerging requirements can be prepared for. ISO 14001 and ISO 45001 provides a sound framework for our operations, and all of the properties under our care. The growing need for property owners to understand the full picture of how their investments are performing means that the collation of non-financial performance data is an essential service line at MAPP. This data can then be leveraged to drive improvements at the property or fund level and support the plethora of reporting requirements, both statutory and voluntary, our clients are obliged to meet.
With climate change, generational shifts, technology, increased focus on health and wellbeing, and turbulence within politics continually forcing business models to evolve, we carefully select projects and partners capable of delivering solutions to mitigate elements of these threats. Reviews of M&E systems, adoption of condition-based approaches to maintenance, integration of technological solutions, assessments of social impact, focus on occupier experience, development of string supplier partnerships all form part of what we call Version 2.0 and what we believe will deliver sustainability within property management. Open dialogue within our industry is essential to ensure we share our knowledge as well as having the opportunity to learn from others. MAPP are active voices in this regard chairing the BBP’s Managing Agents Partnership and Revo’s Environmental Management Working Group, while also attending Revo’s Sustainability and Community Engagement Working Group and the BCO’s Environmental and Social Governance Committee.
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MAPP66 We like winning 67
We like winningRevo ACE
Awards
Revo Purple AppleMarketing Awards
Revo GoldAwards
MAPP Testimonials
MAPP combines getting the basics right with a proactive approach which helps us deliver performance for our investors. I would therefore recommend MAPP.
Nick MontgomeryHead of UK Real Estate InvestmentSchroders
We have been working with Duncan and his team at MAPP since November 2016 and to date have been very impressed with their proactive management style on our portfolio. We have been particularly impressed with their credit control and the rapport that they build up with our tenants which yields invaluable information for us to act on. We are excited to grow this relationship over the coming months.
David CollardWestbrook
Over the course of the last 7 years MAPP have provided Orchard Street with a professional, diligent and proactive approach to their property management services.
Richard WaltersOrchard Street Investment Management
From the very beginning, MAPP has demonstrated a high degree of dedication, professionalism and responsive assistance which is a testament to the fact that they have the client’s best interests at heart. MAPP’s very hands-on and diligent team possesses the industrial know-how and experience that are necessary in today’s market.
We have a peace of mind knowing that our properties are in good hands.
Thomas YiuSenior AdvisorJoint Treasure International Limit
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What peopleare sayingabout MAPP
MAPP70 Testimonials
Now, I am in my eighth year with MAPP and see no reason to want to move on!
This is the best company I have worked at, with a real focus on being the leader in the field whilst not forgetting staff wellbeing. We are small enough to care and big enough to be known. I am looking forward to the future with great enthusiasm!
Stuart Isaacs Client Director
MAPP immediately empowered me to make dynamic and smart decisions for the building I manage. I work for a company where I feel valued, where I am not afraid to make decisions and that’s an amazing feeling... we are all in this together with the same goal.
Andrew Young Building Manager, London
When I walked through the door for an interview at MAPP, I could tell instantly they were different and I wanted to be a part of it. Not many companies truly care about the people and MAPP really does, you are not a number and what you think matters. I have been able to thrive and progress in my role from the confidence and self worth the managers here have instilled in me. I feel incredibly lucky to be a part of such an innovative and forward thinking business.
Natalie Daley Senior Client Accountant
I moved to MAPP because I was excited to join a company that is passionate about evolving to meet the changes and challenges of both the property and retail industries.
George Grimes Associate Director
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... and we have some happy people here
A great company needs great people. As a result of our passion and focus we are able to recruit and retain great people who are able to perform at the very highest levels.
We only recruit people who are passionate about property management, have a proven ability, are enthusiastic, ambitious and want to make a difference.
Absolutely essential for a business like ours.
MAPP has extensive and rigorous financial controls, systems and procedures. We offer a variety of different reporting configurations to ensure complete transparency, best in sector service levels and statutory compliance.
We are constantly measuring our internal performance targets and always finding ways to make marginal accretive improvements to constantly push forward the service we provide to owners and their occupiers.
We are regulated by the RICS and the FCA and BDO audit us against our controls, systems and processes. They send their findings to our clients.
As we enter our third decade MAPP remain utterly passionate about Property Management and focused on offering a world class service and transforming the sector.
We are passionate about what we do, relentlessly curious about the future and proud to manage an amazing portfolio of buildings.
We love what we do.
We are passionate about property management
And our people are passionate too
Controls, Systems and Procedures
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MAPP are at the leading edge of innovation, integration and service delivery, constantly delivering new ideas and ways of working. Here are ten good reasons why you should choose MAPP:
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10 good reasons
MAPP have a proven track record in acting for some of the UK’s most high profile and demanding Funds, REIT and Investment Managers.
We manage property for Aberdeen Standard, Almacantar, Ascendas - Singbridge, AEW, Barings, CBREGi, Fidelity, Frasers Property, Great Portland Estates, Joint Partner International, Lendlease, Nuveen Real Estate, Orchard Street Investment Management, Said Foundation, Trinity, The Church Commissioners, Shaftesbury, Schroders and Westbrook. Most of our clients started us off with one property or portfolio and have instructed us on other properties and portfolios as a result of our performance.
Increasingly we are working with a number of Asian and overseas investors who have recognised that the big global firms do not see property management as a core activity.
Others love what we do
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4Honesty and integrity are absolutely essential components to our business. Sometimes the truth might be awkward but we prefer awkwardness to a veneer of platitudes, covering up issues that need to be addressed and dealt with.
Communication forms an essential part of what we do and we ensure that we communicate well with our clients, their occupiers and our supply chain.
All the above sounds good but we can only make it real if we roll up our sleeves and work hard.
Getting Property Management right involves a huge amount of dedication and hard work. We do not not stop until we have fixed every single last problem (and there is usually always a problem or two to solve) and have done all we can to make a building the best that it can be.
We tell it like it is
We work better with our sleeves rolled up
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Property Management is an exciting place to be as the pace of change accelerates and we are able to deliver new solutions and ways of working.
We routinely use new technologies to enhance our ability to deliver the best. Automation enables our people to spend more time adding value and engaging with occupiers, machine learning delivers better data and portals deliver complete transparency for clients and occupiers. Partners like Locale, Coyote, Leverton, Demand Logic & Open Box help keep us at the cutting edge.
Inertia has no place in our business.
The world might be big and interesting but there is more than enough for us to focus on in the UK without us spending time trying to go global. In addition to our Head Office in London, our growing offices in Bristol, Manchester, Glasgow and Birmingham underpin and support our ability to manage property across the UK.
MAPP is entirely owned by its own people, all of whom are committed to building a great business and delivering something different and extraordinary.
Every single employee, whether through share ownership or our profit share or share option scheme, has a direct financial interest in ensuring that our business and the properties we manage are successful.
Ownership and performance in perfect alignment
We don’t like sleeping
We are strategically parochial
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10 good reasons
Operating in a sustainable way is fundamental and we have been, and remain, way ahead of the pack.
MAPP is widely recognised as having developed a market leading approach to the conflicting aims and demands that a sustainable approach to property investment brings. We have put pragmatism at the core. We have implemented an Environmental Management System, automatic meter readers report accurate live utility consumption data, we use green energy wherever possible and have effectively achieved “zero waste to landfill” on our urban portfolio.
Sustainability and the impact we have is much wider thanjust environmental.
We work with Resurgo on many levels. We fund start up social impact driven businesses through an accelerator program and then work with those businesses to help them grow and deliver social value, we help out on their acclaimed SPEAR course and use Resurgo coaches to train our team knowing that all the revenue is ploughed back into their projects.
We work with Benefacto to provide value driven charity days for our employees and Giv X to measure our charitable work (we were in the top 5 SME’s in the UK last year).
Most exciting of all we are working towards becoming the first real estate advisory business in the UK to be certified B Corp.
We are sustainable to our core
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10Certified B Corporations are a new kind of business that balances purpose and profit.
They are legally required to consider the impact of their decisions on their workers, customers, suppliers, community, and the environment.
This is a community of leaders, driving a global movement of people using business as a force for good.
MAPP London180 Great Portland StreetLondonW1W 5QZ
+44 (0) 20 7908 [email protected]
Nigel MappCEO+44 (0) 20 7908 [email protected]
David CleinManaging Director+44 (0) 20 7908 [email protected]
Polly Plunket-CheckemianSenior Executive Director+44 (0) 20 7908 554207793 [email protected]
Robert CookSenior Executive Director,Head of Office Buildings (London)+44 (0) 20 7908 [email protected]
Tom PeasgoodExecutive Director,Head of Science & Business Parks+44 (0) 20 7908 [email protected]
Ray JamesHead of Asset Management+44 (0) 20 7908 550007903 [email protected]
MAPP ManchesterCity TowerNew York StreetManchesterM1 4BT
+44 (0) 161 393 [email protected]
Debbie IllingworthExecutive Director+44 (0) 161 393 [email protected]
MAPP Bristol2 Glass WharfBristolBS2 0EL
+44 (0) 117 313 [email protected]
John MichellEquity Director,Head of Retail+44 (0) 117 313 [email protected]
MAPP BirminghamNeville House14 Waterloo StreetBirminghamB2
+44 (0) 121 393 [email protected]
Alex HerrmannExecutive Director,Head of Building Consultancy+44 (0) 121 393 [email protected]
Mike LewisExecutive Director,Head of Facilities Management+44 (0) 121 393 [email protected]
MAPP Glasgow69 Buchanan StreetGlasgowG1 3HL
+44 (0) 141 314 [email protected]
MAPP Hong Kong8F, Two Exchange SquareCentralHong Kong
Marty KayeConsultant852 2297 [email protected]
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