1
Internship manual
Wellness & Lifestyle
year 3
Friesland College
School for Commerce and
Services
Abe Lenstra boulevard 29
8448 JA Heerenveen
Postbus 582
8440 AN Heerenveen
tel. 0513 - 64 34 34
Uitgave: 2015-2016
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Table of contents
Introduction ........................................................................................................................................ 4
Assignment 1 preparation .................................................................................................................. 5
Assignment 2 POP/ PAP + reflection ................................................................................................ 6
Assignment 3 Salon products ............................................................................................................. 7
Assignment 4 Product line .................................................................................................................. 8
Assignment 5 Instructions for the student ......................................................................................... 9
Assignment 6 Lifestyle (A) ................................................................................................................ 11
Opdracht 6 Lifestyle (B) .................................................................................................................... 12
Assignment 7 Sales ........................................................................................................................... 14
Assignment 8 Marketing and entrepreneurship .............................................................................. 15
Assignment 9 treatment ................................................................................................................... 16
Appendix 1: General information .......................................................................................................... 19
Appendix 3: Procedure BPV contract .................................................................................................... 21
Appendix 4: Insurance BPV ................................................................................................................... 22
Appedix 5: Support ................................................................................................................................ 23
Appendix 7: performing facial treatment .............................................................................................. 27
Appendix 8: Performing a body treatment .......................................................................................... 29
Appendix 9: Perform a cosmetic hand and food care treatment .................................................... 31
Appendix 10: Reference ........................................................................................................................ 33
Appendix 11: Assessment sheet ............................................................................................................ 34
Appendix 12: POP/PAP .......................................................................................................................... 35
Appendix 13: STARR(A) report .............................................................................................................. 36
Appendix 14: Reflection form tasks ...................................................................................................... 37
Appendix 15: Characteristics of a critical work situation ...................................................................... 39
Appendix 16: Assessment sheet ............................................................................................................ 40
Appendix 17: Final assessment ............................................................................................................ 41
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Appendix 18: Competence list from the qualification file .................................................................... 41
Appendix 19: Year schedule .................................................................................................................. 43
Appendix 20: Energy requirement calculation ...................................................................................... 44
Appendix 21: Glossary .......................................................................................................................... 50
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Introduction
The overall purpose of the education MBO Wellness & Lifestyle is to enable the student into a
starting professional who is employed in the work fields of wellness.
During the education we aspire alongside the basics of beauty care. Students learn the basic skills in
our practical classroom and at training company Tjaarda Wellness Oranjewoud. At this way students
are better prepared for the developments in the industry. With this approach we offer a wider range
of lessons during the education.
Besides the lessons at school the students also gains experiences during internships. They learn to
become a starting professional with the knowledge and skills which are essential in the industry.
The education Wellness & Lifestyle tries to align the learning processes at school and during
internship as much as possible. Herefore an assignment selection is made and can be found at this
workbook.
On behalf of the education
With kind regards,
Team Wellness & Lifestyle
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Assignment 1 preparation
Introduction
assignment
This assignment need to be made before you start with your internship.
What is the
assignment?
Write a report about your expectations in relation to your internship. The
following answers need to be answered in your report:
What do I expect from myself?
What do I expect from my colleagues?
What do I expect from my manager?
What do I expect from the salon/company?
What kind of customers can I expect?
What do I expect about my tasks?
What do I expect to learn?
What can I expect about my own personal development?
What do you learn
through this
assignment?
Through this assignment you are better prepared before you start your
internship.
How do you make this
assignment? (stepwise)
Ask yourself the above mentioned questions, write this in a report and add it to
your file.
What do you show? You show that you are prepared before you start with your internship. This
assignment shows your insights and expectations.
What will be assessed? This report and all the other assignment need to be added in your file.
Who can help you with
your assignments?
The teacher or your supervisor of the company.
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Assignment 2 POP/ PAP + reflection
Introduction
assignment
During your internship it is important to set some learning goals. Your
internship is an environment with the possibilities as much as possible. In the
appendix you can find a POP/PAP report. Set for yourself 2 learning goals en
work on these goals during your internship. Set a time period for when you
want to work on your goals. There is also a possibility to work on new learning
goals.
What is the
assignment?
Use the POP/PAP report in appendix 12 and use appendix 13 the STARTT report
for the reflection.
What do you learn
through this
assignment?
Work on learning goals and to reflect on these goals.
How do you make this
assignment? (stepwise)
- You write a POP
- You write an PAP
- You are going to work on your learning goals
- You describe the things which you have done for these learning goals in
your reflection report according STARRT.
What do you show? That you can come up with learning goals, that you work on these learning
goals and that you reflect on the results and actions.
What will be assessed? The learning goals and if these goals are achievable and how you worked on
these goals.
Who can help you with
your assignments?
The teacher or your supervisor of the company.
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Assignment 3 Salon products
Introduction
assignment
As beautician it is important that you sell products to your customers. Due this
you can create extra revenue. With this assignment you have to write a
promotion assignment and implement this in the company (if possible).
What is the
assignment?
Develop a plan how you can promote new products within the company.
Examples:
- a nice display at a prominent spot
- a fancy display window with nail products
- free nail polishing
Of course there are much more action you can think of. Come up with a plan,
but discuss this with the company.
What do you learn
through this
assignment?
You learn how you can promote products within a company related to beauty
care. Furthermore you learn how to develop a plan and how to implement this.
How do you make this
assignment? (stepwise)
1. Come up with your own promotion plan. Discuss this with your supervisor and look at the possibilities to implement.
2. Set a date and implement your plan (only if the company agree, otherwise you create a folder where you can show your promotion plan, make it attractive for the customers).
3. Pictures (if the company agrees) 4. Accomplish your assignment (your supervisor signs your promotion plan
and evaluation). 5. Evaluating
What do you show? You show that you can present your products based on a promotion plan in a
creative way.
What will be assessed? Evaluate the outcomes of your promotion plan with your supervisor. Make a
report where you describe the following:
1. The promotion plan
2. The evaluation
3. Pictures (if the company agrees)
4. The assigned report (your supervisor signs your promotion plan and
evaluation).
Who can help you with
your assignments?
The teacher or your supervisor of the company.
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Assignment 4 Product line
Introduction
assignment
The company will work with a certain product line. Most companies try to
differentiate themselves with their products. It is up to you to look which
products they use and which active substances it contains and the purpose of
these substances. Why does the company uses this product line?
What is the
assignment?
Collect all information folders about the product which is used at the company.
Develop a create product, for example a newspaper article, where you show
the products with the substances and the purpose of these substances. You can
also ask your supervisor to inform you about the products
What do you learn
through this
assignment?
You learn about the active substances and you know how the product reacts on
the skin. You can explain to the customers why the products work for him/her.
After this assignment you are able to give interested customers information
about the products.
How do you make this
assignment? (stepwise)
- Folders/collecting information about products where the company works with
- Asking colleagues for information - Looking for information about the product on the internet - Summarizing this information at a creative way (example a newspaper
article, flyer, mood board, poster)
What do you show? Knowledge about the products
What will be assessed? Add this assignment to your file.
Who can help you with
your assignments?
The teacher or your supervisor of the company.
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Assignment 5 Instructions for the student
Introduction
assignment
During your internship you work on your personal development as an employee
within an organization.
What is the
assignment?
For your guidance you look which formal and informal rules there are in the company concerning the following: - Collaboration with colleagues - Company culture - Consultation with colleagues - Rules and procedures - Working hours - Dress code - Quality standard of activities - Ethical principles - Dealing with feedback - Systematically planning - Applying tools
What do you learn
through this
assignment?
Get insight in your own development as an employee
How do you make this
assignment? (stepwise)
To assess your developments on the above mentioned aspects, you have to plan regularly an evaluation with your supervisor (3X). Principles for the evaluation are the reflection form (appendix 14). Your supervisor needs to complete these forms before the evaluation. At the end of your internship there need to be a clear progress in your development.
What do you show? 3 completed evaluation forms
What will be assessed? The students applies the rules and procedures due working hours, dress codes, handling of materials, presence by meetings and performing well with activities.
The students have written language skills suitable to the work activities.
The student has spoken language skills suitable to the work activities.
The student works conforming the standards and value of the company.
The student works confirming the quality standards of the company.
The student has an adequate working pace. `
The student asks for feedback.
The students use the feedback for improvement of their performance.
The student uses the feedback for improvement of their own behaviour.
The student can deal with criticism.
The student can perform in stress situation.
The student defends their own interests without forgetting company’s interest.
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The student’s works with change processes.
The students go along with net situations.
The students ask and use help and information of sources and organizations.
The student has knowledge of procedures from legal requirements, collective labour agreement and other relevant contracts and regulations.
The student tells their own opinion and/or the opinion of the group.
The student treats everyone equally.
The student contributes to a positive work sphere.
The student submits with colleagues about the performance of activities.
The students ask for help and advice to colleagues.
Who can help you with
your assignments?
The teacher or your supervisor of the company.
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Assignment 6 Lifestyle (A)
Inleiding opdracht
Besides a regular treatment (body/facials treatments) a beauty salon offers also
other treatments. Think of skin improvements, slimming methods or products,
services, body tanning, nail styling, sauna facilities, or the company makes use
of equipment which offers special treatments.
Wat is de opdracht? Investigate in the company which extra methods need to be done. Find some
information and make a folder for the company (or your own creative tool)
about the extra treatments the company offers. You are allowed to inform a
customer by using the folder about the product the company offers. If the
company hasn’t an extra treatment you can come up with a fictional
product/service.
Wat leer je door de
opdracht?
Insight in the extra methods, products or services which will be offered in the
beauty salon/wellness.
Hoe voer je de
opdracht uit (stappen)?
1. Investigate
2. Ask questions (employees of the company)
3. Looking for information on the internet
4. Designing a flyer (or another creative tool)
Wat laat je zien?
That you investigate within the company about different methods which are
offered. You informed the information at a create way (for example, the flyer).
Waar word je op
beoordeeld?
The requirements of the flyer/folder
- It needs to be inventive for customers
- Professional looking
- Important information about the treatment has to be clear in the
flyer/folder or other creative tool (for example a website)
- It contains most important information
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Assigment 6 Lifestyle (B)
Inleiding opdracht
As an employee in the wellness industry it is possible that you get questions about
nutrition’s based on needs and advice.
During your study you already made energy requirements for yourself. In this
assignment you analyse the nutrition’s needs of yourself, in changing
circumstances, regular circumstances, namely your internship abroad.
Wat is de
opdracht?
Carry out this assignment when you are 8 weeks in internship
Describe your needs based over 3 days. 1 day whereby you describe the situation
when you are in Holland and you describe 3 days in your new environment
(abroad). You can use appendix 20. The assignment is based on applying theoretical
knowledge, giving professional advice based on content, structure and quantity.
This all based on yourself.
Wat leer je door de
opdracht?
Practical use of a tool and applying current knowledge in the situation. Applying
individual advice to yourself.
Hoe voer je de
opdracht uit
(stappen)?
1. Make a logbook (4 days, 1 day in ‘school situation’ and 3 days in the new environment (internship)
2. 1x energy requirements of yourself 3. 2x advice based on content, amount, nutrition pattern and structure. 4. Comparing and substance of the analysing (situation school and situation
internship). Come up with an advice to yourself based on the outcomes.
See appendix 20: By analysing the logbook and calculating the energy requirements, giving advice based on the content (what to eat) amount (gram/amount/kcal) and structure (how many times). For analysing the logbook you can use some internet sites (example www.voedingscentrum.nl / www.calorieteller.nl etc.) When the logbook is analysed, an energy requirement can be necessary to come up with some good advices.
Wat laat je zien?
1. 4x completed food diary. Advice is based on yourself. Make a report
based on; 4 completed food diary’s (4 days). 1 in the Netherlands, how
did you eat before you left and 3 food diary in your new environment
(internship).
2. 1x energy requirements. How many kcal are aloud based on your
lifestyle and weight/fat percentage?
3. Analysing of the 4 completed food diaries. How many kcal?
4. The difference between energy requirements in the Netherlands and
abroad. What are the energy requirements in the Netherlands and how
many kcal do you take in your new environment (internship)?
5. What should you do differently than during your school period? To
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come to the same energy requirements?
Waar word je op
beoordeeld?
Realization of the analysis
The requirements. How did you come up to this?
The advice. What do you say about the analysis? Which suitable advice do
you give?
Wie kan je helpen
bij de opdracht?
De docent of de BPV begeleider.
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Assignment 7 Sales
Introduction
assignment
As a beautycision you need to sell product to your customers. This is good for the
revenue of the company. Therefore this assignment is about the sales of products.
What is the
assignment?
Answer the following questions:
- Which sales method is used by your company and why did they choose for this method?
- Make a proposal for a sales talk. Hereby the construction of a conversation between the salesperson and the customer. Take in mind that the conversation is in a beauty salon.
- A customer asks for make-up advice, what do you ask as a seller to give a good advice to your customer? Mention at least 8 items.
- How do you as a seller/beautycision perform to the customers? - Explain the difference between cheap, affordable and luxurious (expensive)
cosmetics/skincare products. - Which cosmetically products does your company sell and in which segment
belongs these products? Why did the company choose for this? - Could you sell a daycream for 80 euros? Why or why not? Give a practice
example and explain why you should or you should not.
What do you learn
through this
assignment?
Your own insights and giving your own opinion about the questions. Elaborate on
these questions and make sure that your own insight is the key of your answers.
How do you make
this assignment?
(stepwise)
Make this assignment on the computer and putt it to your file. Next to the
assignment you design a feedback form for yourself and ask your
colleagues/supervisor for feedback about you selling techniques. Add this to your
file.
What do you show? That you can give concrete answers to the mentioned questions.
What will be
assessed?
If you elaborate well on the assignment and if you gave insights in your opinion
about the selling techniques.
Who can help you
with your
assignments?
The teacher or your supervisor of the company.
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Assignment 8 Marketing and entrepreneurship
Introduction
assignment
As a beautycision you also need to be entrepreneurial. This is important for a
successful company. This assignment gives insight in researching the market
where the company is located. Describe the branche, vision, environment,
competition and the target group. Make a SWOT analysis en describe the 6 P’s
for the company.
What is the
assignment?
Answer the following questions:
- To which branche belongs the company?
- Which vision has the company on long term?
- Investigate how the company is started.
- Make an organization chart of the company.
- Who are the other providers and competitors in the environment?
- What are the developments and expectations for the branche where the company is located?
- What is the target group where the company focusses at? (Try to formulate these smart).
- Formulate the 6 P’s from the marketing mix, product, price, place, promotion, personnel and presentation.
- Make a SWOT analysis of the company.
- What kind of tips do you have for the company for entrepreneurship?
- Would you like to be an owner of this kind of company? Why or why not? Give a practical example and explain why you would or wouldn’t.
What do you learn
through this
assignment?
Your own insights and your own opinions. Write these down and make sure
your own insights are the key of your answer.
How do you make this
assignment? (stepwise)
Make this assignment on the computer and putt it to your file.
What do you show? That you can give concrete answers to the mentioned questions.
What will be assessed? If you made the assignments correctly and that you showed your insights and
your opinion about the selling of the products.
Who can help you with
your assignments?
The teacher or your supervisor of the company.
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Assignment 9 treatment
Introduction
assignment
As a starting professional it is important to know the basics of a beauty
treatment well. Coming periods you will make a planning for giving facial
treatments, body treatments, hand-, nail-feet care, equipment and make-
up.
This is what you are going to practice.
When you and your supervisor both agree think this is going fine than you
can ask for an assessment. Your supervisor assesses you at a formal way.
This has to be sufficient. Your supervisor makes use of appendix 7 and 8 to
asses you.
What is the
assignment?
Giving of facial treatments
Giving of hand- and feet care
Giving of body treatments
Giving a treatments whereby equipment is used
Giving of day make-up
What do you learn
through this
assignment?
You learn how a complete treatment looks like with preparations and
rounding off. You can work on time and according the vision of the
company.
How do you make this
assignment?
(stepwise)
Involve with your supervisor for ‘job shadowing’ during the treatment.
Provide with your supervisor your treatments
Practice your treatments a few times.
Evaluate your treatments with your supervisor.
What do you show? Learning cards
‘’ Dealing with guests, preparing and rounding off and execute’’.
You receive the guests and make them feel comfortable.
You make the room and equipment ready to use.
You design a treatment plan and modify when necessary.
You take care of treatments.
You eveluate the treatments and complete them carefully.
What will be assessed? Making of 3 treatment plans
The writing of your experiences in a report about executing the treatments.
The points of your learning card are seen at your performance within the company.
The points in appendix 7, 8, 9 and 10 of the assesmentforms.
Who can help you with
your assignments?
The teacher or your supervisor of the company
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Assignment 10 development of conversations
Introduction
assignment
As a student it is important to recognize your own learning process and
developments. Parts of this assignment are that you have insight in your
own learning process, reflection on your actions, qualitative and motives.
You need to be aware of your own regulation of your career development.
During your internship there will be some situations where it will be
excitement for you or you will be uncertain about what to do. How did you
handle this, what did you do, what went well, and what would you do
differently next time. It is good to be aware of this.
What is the
assignment?
Write in your report:
- Reflection of your qualities, possibilities, values and motives. - Show that you have insight in your strong and weak sides. - How you uses your strong qualities and talents. - Give your opinion and give motives. - Show in your report that you have insight in your way of learning. - You recognize situations where you can learn from. - You describe 6 critical professional situations (see appendix 15)
think about situations with customers, the company, colleagues (supervisor) and reflect on this.
- You describe your future career development. Which choices you make and if you network based on your career development.
What do you learn
through this
assignment?
You learn to look at yourself and tot think about your own development.
Show this at a creative way.
How do you make this
assignment?
(stepwise)
Think about yourself en discuss this with you supervisor and other people.
Make a report about the above mention points.
Make a creative interpretation of your own development.
Use this during your final evaluation.
Take this evaluation into your internship report.
What do you show? Learning card
‘’working in the wellness’’.
You are wide employable and responding to unexpected ted situations.
You are watching the limits and handling responsibly with privacy.
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What will be assessed? The report, reflection.
The causes of the critical professional situations need to satisfy the requirements of the STARR method.
The creative impact of your development.
The points of your learning cards are seen at your developments within the company.
Final presentation about yourself.
Who can help you with
your assignments?
The teacher or your supervisor.
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Appendix 1: General information
The educational institute
The educational institute is responsible for the pedagogical- and didactical support. Furthermore the
educational institute is responsible for the examination. They determine if the participant in the
placement contract realized the determined competences.
The participant
The participant is responsible for achieving and performing of the assignments. The students
formulate at each assignment a minimum of two learning goals. Students evaluate the assignments,
the performing of the assignments and working on competences with the help of the start-report.
The company
The company is responsible for the daily support. Also the company gives the student the possibility
to work and perform the assignments. The support is done by the supervisor of the company.
The national institution knowledge centre for beauty needs (the KOC) is responsible for the
recognition of the placement companies. They have established some criteria in consultation with
the branche. The placement company needs to fulfil those needs. The KOC is represented through
the programme advisor.
Organisational model
Director
Tom Valk
Internship teachers
Robert Wijngaarden year 1
Paulien Roelevink year 1, 2 & 3
Nelly van der Wal year 1, 2 & 3
Imara de Jonge year 1, 2 & 3
Chris Lijs Internship coordinator
Manager education
Ans Luursema
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Appendix 2: Contact information
Contact information of the school
Friesland College
Middelbare Hotelschool Friesland
Abe Lenstra Boulevard 29
8448 JA Heerenveen
Postbus 582
8440 AN Heerenveen
phone nr. 0513 - 64 34 34
Contact information of the teachers
Paulien Roelevink [email protected]
+31(0)6 22499661
Nelly van der Wal [email protected]
+31(0)6 24566029
Robert Wijngaarden [email protected]
+31(0)6 43572813
Imara de Jonge [email protected]
+31(0)6 53818181
Chris Lijs [email protected]
+31(0)6 23949777
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Appendix 3: Procedure BPV contract
Before you go on internship, the contract needs to be filled and handed in.
In case this contract isn’t handed in before you start your internship, the hours you have made are
not valid.
The procedure is as follow:
1. On the site (www.frieslandcollege.nl/wellness) you can find a request form BPV. 2. The student administration makes three copies of the contracts and sends this to your home
dress. In the sended letter is described how to deal with these contracts. 3. Fill in the complete form and send it to the placement office to the attention of Dhr. C. Lijs.
o Friesland College, C.H.L. Lijs Postbus 45, 8900AA Leeuwarden o [email protected]
4. As a student you are responsible that your company signs the contract including a signature of yourself.
5. One contract needs to return to student administration, one contract is for yourself and the other one is for your placement company.
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Appendix 4: Insurance BPV
Friesland College implies on behalf of the student liability for responsibility of the student. This
liability insurance provides secondary coverage by a student by student damaged caused to property
of third parties during the time he/she carries out temporary work within the internship’s
organization. In this context the term property of third parties includes:
a) Properties of the company
b) Third party assets under management of the internship’s company.
The liability which is covered by the education institution offers a special, secondary coverage for
internship, and also covers the financial risk of accidents at work and travel hours.
The internship’s company is relative to the students liability for damages incurred by the participant
during their internship, except the company demonstrates as in article 7: 658, paragraph 1 of the
Dutch Civil Code, or that the damage is largely the results of intent of deliberate act or conscious
recklessness of the student.
Friesland College is not liable for the damage caused by the student during internship or third parties
during or in relation to the internship. The company is insured against the financial risk of statutory
business liability, even to students/trainees.
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Appendix 5: Support
General
● The companies supervisor and the internship teachers.
Contact between school and internship
● Contact by telephone
● Internship assessments based on visits
The BPV supervisor from school
● completes the final form in front of the student and supervisor of the company.
● Checks the amount of internship days based on the timesheet.
● Keeps the BPV dossier up to date.
● The BPV supervisor visits the company minimal once during the school year, after making an
appointment.
● Mostly, the conversations are in presence with the student.
The supervisor from the company
● every student gets a supervisor from the company.
● Has contact with the supervisor from school.
● Introduces the student within the company.
● Stimulates the students and helps where necessary and discuss the professional knowledge, skills and
development and progress.
● Signs the timesheet each day
● Discusses and asses the assignments.
Position of the student
The student:
● Stays during their internship a student of Friesland College and can’t be seen as an employee.
● Becomes a member of the team and doesn’t have the ultimate responsibility.
● The internship is a learning environment.
● Follows the companies’ rules.
● Discusses the working hours with the supervisor of the company.
● Looks representative.
● Wears in discussion with the management working clothes.
● Behaves collegial.
● Works accurate and carefully.
● Is responsible for the assignments.
● Signs each days on the timesheet by the supervisor.
● Takes care for a correct signed internship agreement.
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How to handle in case of illness?
● The students call as soon as possible the supervisor of the company about the absence. Do not contact
your supervisor by whatsapp or sms messages, but by calling!
● The student keeps in touch with the supervisor about the duration of the absence.
● The student is responsible for the missed days because of illness. You have to discuss this with your
supervisor.
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Appendix 6: Timesheet
Weeknr; Date Hours Activities Initials
BPV supervisor
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Total amount of hours:
Signature BPV supervisor:
Signature student:
Date: Place:
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Appendix 7: performing facial treatment
Review list: Wellness & Lifestyle Practical assessment
Workprocess: 1.2 performing a facial treatment
Date:
Assesor1:
Assessor 2 (potential.):
Nr. Criteria
I – Insufficient S – Sufficient G – good
WP
Co
mp
Remarks
Score
I S G
Part: Legally competent
1* Performs a surface cleaning on the skin with specific
products.
1.2 K
L
2 Performs a deep cleansing with the skin specific
products. Removes blackheads and milia.
1.2 K
L
3
Depilate the eyebrows with the hair direction and
tightens the skin. Cuts the eyebrows, ear and nose
hair and optionally: removing ingrown (beard) hair.
1.2 K
4
Resins the client with the direction of the hair grows
and puts the resin against the direction of the hair
grow and tightens the skin.
1.2 K
5 Dyes all the hair. After removing the paint there are
no paint residues feasible.
1.2 K
6*
Places suitable equipment’s and uses this in the
correct manner (refrigerant steam, water steam or
brush device)
1.2 K
L
7*
Massages the scalp, ears, neck, décolleté neck and
shoulders. Shows the following: effleurages,
rotations, vibrations, frictions and petrissages.
1.2 K
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8* Applies a mask to the tailored skin. 1.2 K
L
9 Applies day cream. 1.2 K
L
10. Putting on make-up. 1.2 K
11.
Checks on a regular base if the treatment is on track,
so they can take some actions when necessary to
complete the treatment within the available time.
1.2 Q
12.
Takes priorities within the treatment, taking into
account the wishes of the client, so the result is
optimum within the available time.
1.2 Q
13. Works orderly, systematic and methodical correctly. 1.2 L
14* Works safe and hygienically. 1.2 L
Total
Comments and/or additions from the supervisor:
Learning objectives next period:
¹ If the criteria is insufficiently assessed, ‘’announcements’’ need to be filled in.
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Appendix 8: Performing a body treatment
Revieuwlist: Wellness & Lifestyle assesment
Workprocess: 1.4 performing a body treatment
Date:
Assessor 1:
Assessor 2 (potential.):
Nr. Criteria
I – Insufficient S – Sufficient G – good
WP
Co
mp
Remarks
Score
I S G
Part: Legally competent
1. Fits the treatments to the wishes of the client. 1.4 K
2 Cleansing of the skin. 1.4 K
3 Performs a scrub or a peeling. 1.4 K
4*
Performs a massage with the classical massage
techniques: intermittent, effleurages, petrissages,
frictions, tapotements, vibrations and shaking.
1.4 K
5*
Resins the body parts with the proper techniques,
treats before and after, the results is a smooth
hair free skin.
1.4 K
6*
Identifies the indications and contraindications
for all the components of a treatment and fits the
treatment to this.
7* Applies the gasket, explains the function of the
gasket.
1.4 K
8
Works orderly, systematic, methodical correct
and shares the time efficiently and takes steps to
be on time.
1.4 Q
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9
Applies tools, (aromatic) products and equipment
on a proper way in the treatment and takes this
carefully.
1.4 T
L
10* Works safe and hygienically. 1.4 T
11 Keeps up to the standards and regulations. 1.4 T
Total
Comments and/or additions from the supervisor:
Learning objectives next period:
¹ If the criteria is insufficiently assessed, ‘’announcements’’ need to be filled in.
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Appendix 9: Perform a cosmetic hand and food care
treatment
Review list: Wellness & Lifestyle Practical assessment
Workprocess: 1.3 perform a cosmetic hand, -nail and foot treatment
Student:
Date:
Assessor 1:
Assessor 2 (potential):
Nr. Criteria
I – Insufficient S – Sufficient G – good
WP
Co
mp
remarks
Score
I S G
Part: Legally competent
1* Works safely and hygienically. 1.3 T
2 Identifies safety hazards in case of skin conditions
and avoid them where needed.
1.3 T
3 Adheres to standards and regulations. 1.3 T
4 Works orderly, systematic and methodical correctly. 1.3 K
5 Is knowledgeable and friendly. 1.3 K
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6*
Informs the client in a clear manner what she does
and explains the products and tools used and then
tailors its usage of language to the client.
1.3 I
7 Softens the hands or feet. 1.3 K
8 Disinfects the skin and nails. 1.3 K
9* Cuts and / or file the nails with proper technique.
Length of the nails must be equal.
1.3 K
10 Treat the cuticle with oil, disinfectants and cream.
Removes sheet lets and burrs.
1.3 K
11*
Performs a massage with the following techniques:
effleurage, rotation, petrissage, friction and
vibration.
1.3 K
12*
Degreased and lacquered nails, 3 layer base colour /
topcoat. Nails are covered with lacquer, nail plate is
covered and there is no varnish on the skin.
1.3 K
Total
Comments and/or additions from the supervisor:
Learning objectives next period:
¹ If the criteria is insufficiently assessed, ‘’announcements’’ need to be filled in.
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Appendix 10: Reference
The diagram below is used as a reference for the assessor to help determine whether
his/her given score fits within the category Insufficient, Sufficient of Good.
I S G
Level of proficiency
Requires major improvements and additions
Requires little improvements
Satisfies fully
Level of qualifier
Acting/ describes and communicates weak.
Acting/ describes and communicates sufficient.
Acting/ describes and communicates well.
Acting/ describes and communicates not well within the allowable quality of requirements.
Acting/ describes and communicates as from a beginning worker is expected.
Acting/ describes and communicates better in the situation than a qualified member is required.
The participant doubts. Is confident. Is resolute and decisive.
The performance is barely adequate.
The performance is mostly adequate.
The performance is as expected and strong.
The result is unsatisfactory.
The result meets the minimum requirements.
The result is above the minimum requirements.
Insufficient Sufficient Good
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Appendix 11: Assessment sheet
The tasks and skills you perform during the internship are assessed by the supervisor of the company. The supervisor should mark the assessment on the assessment form. The assignments have to be worked out in a form of a report. A report must meet the fallowing requirements;
Front page
Title and matching image/picture.
Preface
What can you expect from the report.
Table of contents + page numbers
The subjects of the report appointed by page numbering.
Structure report
The report should have a logic layout, for example, divide the report in chapters.
Sources
This illustrates the sources you have used. Sources can be books and/or websites.
Conclusion
The conclusion describes your own opinion about writing this report and what you have
learned. Explain your arguments.
Enclosure
Enclose here the written documents, photographs and newspaper clippings.
The report will be elaborated in the fallowing font and font size:
Type: Century Gothic
Font size: 10
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Appendix 12: POP/PAP
Pop
Personal information: Name: Date: Coach: Supervisor: Learning goals where I want to start working on Learning goal 1. Learning goal 2.
Pap Learning goal 1: What am I going to do: When am I starting and how much time do I need: Where do I perform this learning objective: Who is helping me: Which agreements do I make: Learning goal 2: What am I going to do: When am I starting and how much time do I need: Where do I perform this learning objective: Who is helping me: Which agreements do I make:
Signature coach Signature supervisor
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Appendix 13: STARR(A) report
STARR (A) –report critical professional situation Situation: - What is the situation? - When was the situation? - Where did the situation took place? - Who were attending? Task: - What was your task in this situation? Action: - How did you tackle this? - What did you do exactly? (plan of approach) Result: - What was the result of your handling? Did you achieve all your goals? Reflection: - What did you do well? - Where are you satisfied of? - What could you do better? - Where are you dissatisfied of? - What should you do different next time? How would you do it? - What have you learned? Apply:
- In which other situation could you apply what you have learned? - Which learning goal could you get out of this situation?
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Appendix 14: Reflection form tasks
Reflection form tasks
Name student: _______________________________________________________
Education: ___________________________________________________________
Name coach: _________________________________________________
Date: _____________________________________________________________
How did it go? What went good and what are the improvements?
For every task you perform, you need to look critical and evaluate the situation and
make improvement points. You always can reflect on the situation how it went and
what can you do better next time.
What kind of tasks did you performed?
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
The task were executed in period ___________ till _________
How did it go?
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
What went well?
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
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What do you think you can improve or do better?
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
On what learning objectives do you want to work on coming period?
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
discussed reflection form Initials student:
Date: Initials coach:
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Appendix 15: Characteristics of a critical work situation
Characteristics of the job
Complex situation
Unexpected situation, destroyed routine
Contains a dilemma
Requires a direct choice
Asks for a task, handling or behaviour change that you have not previously shown.
Is excited
You learn something out of it
A critical professional situation is personal. Some situations might be critical for one person even
dough it doesn’t have to be for another person. This depends on earlier experiences and abilities;
however, this should fit within the level of the education. It does not necessarily have to be a
situation where it went wrong, or where you did not well. You might have handled the situation
well.
It is important that you could tell how it was, what you considerations were and on which grounds
did you made your choices. What was the outcome, and what were your findings you have made
yourself. Possibly you can add some learning goals for the future.
To grade it is interesting to assess whether your learning goals where valuable and if you have
used them in other situations and how it went out.
The STARR method entails:
Situation
Task
Action
Result
Reflect and apply
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Appendix 16: Assessment sheet
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Appendix 17: Final assessment
At the end of your internship a final assessment will be held according to your appraisal interview. The student will be assessed by their supervisor of the company and the supervisor of school. The assessment will be based on the overall performance of the student (by taking into account the level of a year 2 student). The mid-term assessment will be given on the level of insufficient, sufficient or good.
Insufficient Has no responsibility and cannot reflect to own actions and improve these actions. There is less development observed.
Sufficient Can work independently, has inside in their own functioning and development and shows initiative and reflects to it. Indicates the improvement points and shows this during the consultation with the supervisor of the company. Has responsibility and see the work that need to be done. Work towards agreements with the supervisor of the company.
Good Works independently, has insight in their own actions and make an additional personal improvement plan. Work proactive and takes responsibilities.
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Appendix 18: Competence list from the qualification file
- Operational actions
- Entrepreneurial and commercial acting
- Showing drive and ambition
- Handle pressure and setbacks
- Handle changes and adjustments
- Fallow up instructions and procedures
- Deliver quality
- Adjust on needs and expectations of the client.
- Organizing and planning
- Learning
- Create and innovate
- Research
- Analysing
- Commit materials and resources
- Apply professional expertise
- Reporting and formulating
- Presentations
- Persuading and influencing
- Building relations and networking
- Act ethically and integrity
- Work together
- Show attention and understanding
- Coaching
- Controlling
- Make decisions
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Appendix 19: Year schedule
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Appendix 20: Energy requirement calculation Basic necessities Sport surcharge Labour surcharge Sporting labour surcharge + Energy surcharge The number, from which the sum is the outcome, is the amount of kilocalories (kcal) you consume every day. Basic needs: These are the necessities you need, to do several things like breathing, sleeping and thinking. The recovery of tissues, process of hair growth, nails and skin is essential to let your heath beat. Official basic needs: Your lean body mass x 24 Your lean body mass = your weight (kilo’s) - your body fat mass You first have to know your body fat --------------> Your fat mass is calculated as follows: Weight x fat percentage = fat mass 100 Your lean body mass is: Weight – fat mass = lean body mass Sport surcharge: If you regularly do sports it will increase your basic need to sport by 10%. These are not the calories you consume during an exercise, but this means that the energy consumption of your body in rest position will increases by 10%. At an average of three times a week, the exercise of 1 hour will increase the basic needs and sport surcharge. Basic needs x 0, 1 = Sport surcharge Labour surcharge: Minimal effort: = basic needs x 0, 3 Moderate effort: = basic needs x 0, 5 Medium effort: = basic needs x 0, 75 Heavy effort: = basic needs x 1
Men Minimal: 7 % fat Women Minimal: 15 % Fat Healthy fat percentages are: Men: 15 % Woman: 25 %
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Sportive labour surcharge: Beginner = 300 Kcal Advanced Beginner = 400 Kcal Advanced = 500 Kcal Proficient = 600 Kcal The fast Method: The total number of calories for a sporter per kg bodyweight per day 20 / 30 year 31 / 50 year 50 + Men: Reasonable active
40 Kcal 35 Kcal 30 Kcal
Men: Heavy labour 45 Kcal 40 Kcal 35 Kcal Woman: Reasonable Active
35 Kcal 30 Kcal 25 Kcal
Woman: Heavy labour 40 Kcal 35 Kcal 30 Kcal Amount of Proteins, Carbohydrates, Fats Percentage of total amount of calories that has to consists of carbohydrates, proteins and fats. Proteins Carbohydrates Fats Power athletes 30% 55% 15% Endurance sports 25% 60% 15% 1 gram of Protein = 4 Kcal 1 gram of Carbohydrates = 4 Kcal 1 gram of Fat = 9 Kcal
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Food diary Date: ……... Day ……………..
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Food dairy Date: …..…. Day …………….. Amount What Remark Breakfast Snack Lunch Snack Diner Snack
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Food diary Date: …….…. Day …………….. Amount What Remark Breakfast Snack Lunch Snack Diner Snack
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Food diary date: ……….. Day …………….. Amount What Remark Breakfast Snack Lunch Snack Diner Snack
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Appendix 21: Glossary
Practical training Internship
Competence The set of knowledge, skills and attitude which are needed in a particular profession to properly operate the function.
Competence directed to education Education which is based on the qualities of the student.
Key tasks These tasks features a cluster of professional activities carried out by a professional.
Qualification file A document which describes the requirements for the starting professionals (student). The educational profile is determined by the government.
Development trajectory supplemental training program determined by the education program.
Portfolio A portfolio is a personal map in which the student describes their skills and their personal and educational development.
Practical assessment Practical assessment is assessed on a legal capacity level. A test is held, prior to a test of competences.
Test of competences Test of competences is a test conducted on professionally competent level.
